{"id":477868,"date":"2023-05-22T10:04:44","date_gmt":"2023-05-22T17:04:44","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/contact-centre-software"},"modified":"2025-01-13T15:01:18","modified_gmt":"2025-01-13T23:01:18","slug":"call-centre-software","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-sg\/capabilities\/call-centre-software","title":{"rendered":"AI-powered contact centre software"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>AI-powered contact centre software<\/h1>\n<p>Get the features you need to reach your business goals in a comprehensive platform[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">Get a demo<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0 vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;550630&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221; el_class=&#8221;shadow-ad&#8221;]<style type='text\/css'>\r .shadow-ad img { -webkit-box-shadow: var(--ob-box-shadow-sm) !important; box-shadow: var(--ob-box-shadow-sm) !important; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Deliver the personalised experiences your customers and employees deserve<\/h2>\n<p style=\"text-align: center;\">Discover unified Contact Centre as a Service (CCaaS) capabilities including voice, digital, AI, journey analytics, customer engagement and workforce management in the comprehensive Genesys Cloud\u2122 platform. A rich set of open APIs, prebuilt integrations and our expansive AppFoundry\u00ae Marketplace make it possible to drive business growth, customer loyalty and employee productivity \u2014 all while reducing costs.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Build customer loyalty<\/h3>\n<p>Deliver connected experiences that<br \/>\nstrengthen customer relationships.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Unlock smart insights and automation<\/h3>\n<p>Shape business outcomes and reduce customer and employee effort.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Enhance operational efficiency<\/h3>\n<p>Accelerate resolutions and revenue with the right engagement at the right time.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Boost employee productivity<\/h3>\n<p>Empower and engage employees with AI tools that make day-to-day work easier.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Secure your global footprint<\/h3>\n<p>Safeguard your data and comply with regulations as you scale.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Innovate on an open platform<\/h3>\n<p>Evolve continuously while eliminating patchwork solutions and vendors.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Accelerate your future-ready contact centre with AI-Powered Experience Orchestration<\/h2>\n<p style=\"text-align: center;\">Deliver the future of customer and employee experience today. Genesys Cloud allows your organisation to provide cutting-edge tools to your employees that make work easier while providing better customer experiences. And with native AI included, you get everything from predictive routing to automatic interaction analysis and summaries.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Make experiences better with AI<\/h3>\n<p>Artificial intelligence is seamlessly integrated throughout the Genesys Cloud platform, meaning every experience is AI-powered. Customers and employees alike will have the right interactions at the right times, no matter what \u2014 so answers are easier to find, frustrating experiences are limited or eliminated, and journeys don\u2019t get abandoned before they\u2019re resolved.<\/p>\n<p>Intelligent predictive routing ensures that customers always connect with the agent best suited to serve them, whether that\u2019s the first available or an expert in a particular issue. An AI-powered Agent Copilot assists throughout the process, providing real-time support and next-best steps along the way. And with full context and conversation history management, customers get an omnichannel experience that\u2019s smooth no matter who they\u2019re talking to.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Orchestrate great business outcomes<\/h3>\n<p>Every customer is unique, with their own needs \u2014 so you should provide each a personalised journey to meet them. With Genesys Cloud, you can go beyond traditional personalisation using AI to orchestrate experiences for the individual, not an audience. Use data from touchpoints everywhere \u2014 from your website to social media and beyond \u2014 to understand customer intent, anticipate their needs and connect interactions into holistic journeys.<\/p>\n<p>Give your agents \u2014 human and virtual alike \u2014 real-time orchestration possibilities based on a customer\u2019s omnichannel behaviour pattern without complicated rules or workflows. Make it easy for service, marketing and sales teams to collaborate, breaking down silos and turning your contact centre into an end-to-end hub for everything a customer could need.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Efficiently manage every experience in one platform<\/h3>\n<p>Give your customer service agents access to everything they need, all in one place. Integrate customer and employee experience solutions into one to increase ease of use and encourage adoption that empowers employees to improve performance.<\/p>\n<p>The platform gathers all relevant data into one location, meaning that historical and contextual information never slips through the cracks \u2013 so routing can always have logic behind it, not random chance. Analysis of every interaction allows agent and customer behaviour patterns to be revealed, indicating opportunities for targeted coaching.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Make the contact centre your source of innovation<\/h3>\n<p>Genesys Cloud isn\u2019t just the contact centre platform of today, it\u2019s the last one you\u2019ll ever need. Born in the cloud and with native AI built in from the foundation, the Genesys Cloud platform ensures that you\u2019ll remain agile, scalable and innovative forever.<\/p>\n<p>In fact, with a weekly release model that allows Genesys to release over 400 new features every year, the possibilities are endless. The Genesys Cloud platform never stops evolving \u2014 because your customers\u2019 needs don\u2019t, either.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">Analysts and customers agree, Genesys is a CCaaS leader<\/h2>\n<p>You can expect more from the Genesys Cloud platform because we\u2019re <a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/gartner-magic-quadrant-for-contact-centre-as-a-service\">a leader<\/a> in the <a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/the-forrester-wave-contact-centre-as-a-service\">CCaaS industry<\/a>. If you can dream it you can do it with Genesys \u2014 from a limited scope to meet small business needs to a full set of offerings to support even the most demanding enterprises. Here are the many powerful capabilities that Genesys Cloud provides.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/automatic-call-distribution-acd\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Automatic call distribution (ACD)<\/h3>\n<p>Route all customer interactions with skills-based and intelligent routing. Ensure every customer gets the right support from the right agent, every time.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/reporting-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Analytics and reporting<\/h3>\n<p>Empower your teams with easy-to-use tools and relevant data. Unlock interaction insights that make it easy to deliver cross-channel customer experiences.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/inbound\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Inbound<\/h3>\n<p>Make it easy for customers to connect with you from anywhere. Be ready to answer their questions, offer support and exceed expectations across channels.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/interactive-voice-response-ivr\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Interactive voice response (IVR and self-service)<\/h3>\n<p>Provide a smarter, smoother interactive phone experience. Drive better customer experiences while making business more profitable with Genesys call centre IVR.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/outbound\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Outbound<\/h3>\n<p>Proactively reach customers via the channels they prefer. Increase customer engagement, response rates and revenue with targeted outbound campaigns.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/collaboration-tools\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Unified communications and collaboration<\/h3>\n<p>Enable easy collaboration and communications to break down your silos and work together as one \u2014 all from a single platform or third-party solution.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/voice-services\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Voice services<\/h3>\n<p>Get cloud telephony, unified communications and call centre services in a way that works best for you. Be there for customers who still prefer phone-based support.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Drive the future of customer service with artificial intelligence and automation<\/h2>\n<p>The power of AI is woven throughout the Genesys Cloud platform. It helps agents focus on the work they took the job to do, rather than repetitive manual tasks. It makes it easier to surface the right information at the right time, and provide it to customers in need. And it improves every part of the customer support journey.<br \/>\n[\/vc_column_text]<div class=\"btn-container   vc_custom_1732056701207\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/en-sg\/capabilities\/ai-and-automation\" target=\"\" rel=\"\">Learn more<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/agent-copilot\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Agent copilot<\/h3>\n<p>Provide your customer service agents with the AI partner they need to surface data, automate repetitive manual tasks and improve service quality in every interaction.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/chatbots\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Virtual agent<\/h3>\n<p>Make self-service better with AI-powered bots that understand the context and act like human agents to deliver a superior experience, no matter when.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/knowledge-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Knowledge management tools<\/h3>\n<p>Make knowledge easier to create and edit, deliver, and monitor and measure across all the channels your agents use every day with native artificial intelligence.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/predictive-web-engagement\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Predictive engagement<\/h3>\n<p>Automatically engage your customers at the right times and in the right places by using AI to predict where their moment of truth will come, and provide the right offer.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/automated-routing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Predictive routing<\/h3>\n<p>Always ensure that customers are being routed to the agent who\u2019s best prepared to solve their problem, using the right criteria at the right times to make every interaction great.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/work-automation-and-task-routing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Work automation<\/h3>\n<p>Provide timely, effective responses to customer queries with automated task routing that manages workflows intelligently to keep customers and agents alike happy.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Build the solution you need with cloud architecture and an open platform<\/h2>\n<p>The Genesys Cloud platform was born in the cloud and is built to function there. Its cloud-first architecture allows it not only to outperform similar platforms that were designed as on-premises solutions, but also to adapt faster to changes in the ecosystem with a host of available integrations and weekly updates that together drive your ability to innovate.[\/vc_column_text]<div class=\"btn-container   vc_custom_1732058029369\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/en-sg\/capabilities\/cloud-architecture-and-open-platform\" target=\"\" rel=\"\">Learn more<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/cloud-architecture\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Cloud architecture<\/h3>\n<p>Modernise your contact centre software architecture by moving from on-premises to a cloud software solution. Put everything in one platform with one codebase.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/development\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Development<\/h3>\n<p>Build quickly and efficiently with tools designed for the modern contact centre \u2014 API-first, open platform and purpose-built for rapid innovation.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/cloud-and-salesforce\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud Salesforce integration<\/h3>\n<p>Combine your favourite CRM tools with the power of an all-in-one CCaaS solution with a prebuilt Salesforce integration with the Genesys Cloud platform.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/global-availability\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Global availability<\/h3>\n<p>Genesys Cloud can be anywhere your customers live and purchase, with availability, security and quality across 105 countries and counting worldwide.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Integrations and apps<\/h3>\n<p>Expand your contact centre\u2019s abilities with over 600 turnkey apps and integrations from over 300 trusted partners, and accelerate the benefits of the Genesys Cloud platform.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/security-and-compliance\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Security and compliance<\/h3>\n<p>Ensure the safety and security of all the customer data you collect, protecting everyone who interacts with you from theft and your business from compliance issues.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Orchestrate personalised experiences with customer journey management<\/h2>\n<p>Genesys Cloud is a leading AI-Powered Experience Orchestration platform. With the Genesys Cloud platform, you can engineer a seamless path from learning about your offering to purchase and beyond, on to any needed service and up-sell opportunities. Make it easier for every single customer to work with you, from end to end.[\/vc_column_text]<div class=\"btn-container   vc_custom_1732058471157\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/en-sg\/capabilities\/customer-journey-management\" target=\"\" rel=\"\">Learn more<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/journey-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Customer journey analytics<\/h3>\n<p>Measure and monitor your customer experience so that you can identify where things are working to help reach targeted KPIs \u2014 and where things may be broken.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/journey-orchestration\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Customer journey orchestration<\/h3>\n<p>Personalised interactions are more important than ever. Optimise every journey for every customer based on their unique goals, preferences and prior experiences.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Meet your customers where they are with digital customer engagement<\/h2>\n<p>There are more ways to be online than ever before. And every new channel that\u2019s developed is a new way for your customers to interact with your brand. The Genesys Cloud platform doesn\u2019t just allow you to be present on each \u2014 it gathers all channels together in one place, so your customer support agents have access to a customer\u2019s holistic online journey.[\/vc_column_text]<div class=\"btn-container   vc_custom_1732058576102\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/en-sg\/capabilities\/digital\" target=\"\" rel=\"\">Learn more<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/co-browse-screenshare\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Co-browse<\/h3>\n<p>Empower your agents to assist hands-on and in real time with co-browse capabilities that speed interactions while preserving safety and security.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/email-contact-centre\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Email<\/h3>\n<p>Upgrade email support capabilities by merging them into the same platform where your customer service agents interact with customers in real-time channels.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/live-chat-software\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Live chat<\/h3>\n<p>Chat with customers in real time to solve their issues without a phone call, while providing the smoothest possible transition from self-service.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/sms-messaging\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">SMS messaging<\/h3>\n<p>Allow agents to reach out to customers on a channel they use frequently without disrupting their day, all in the same platform and with full customer journey context.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/social-media-customer-service\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Social media<\/h3>\n<p>Respond to customer inquiries and issues quickly on a platform they enjoy using, building positive customer experiences and heading off negative ones.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Support and evolve your customer service team with workforce engagement management<\/h2>\n<p>Your customers aren\u2019t your brand\u2019s only critical audience \u2014 your employees interact with you every single day, and their experience should be optimised as well. The Genesys Cloud platform includes workforce engagement management tools that allow you to help employees grow, ensure every interaction is as good as it can be, and make sure the right people are working at the right times.[\/vc_column_text]<div class=\"btn-container   vc_custom_1732058771904\"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/en-sg\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\">Learn more<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/employee-performance-management-tools\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Employee performance management<\/h3>\n<p>Allow supervisors and employees alike to see results in real time, driving employees\u2019 success and giving supervisors instant insights into performance.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/quality-assurance-and-monitoring\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Quality assurance and monitoring<\/h3>\n<p>Record every interaction on every channel as it happens, so you can be sure that every customer is receiving the best possible support, every time they reach out.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Speech and text analytics<\/h3>\n<p>Get a detailed, AI-powered assessment of every interaction to help identify key events, verify compliance, and spot positive and negative training opportunities.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/en-sg\/capabilities\/workforce-scheduling-forecasting\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Workforce forecasting and scheduling<\/h3>\n<p>Put the right resources in the right places at the right times \u2014 every time. Rapidly and easily create accurate schedules and adapt fast when interaction and call volume spikes.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;form-card&#8221;][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">See AI-powered contact centre software in action<\/h2>\n<p style=\"text-align: center;\">Genesys Cloud is a leading AI-Powered Experience Orchestration platform, but you don\u2019t have to just take our word for it. See the Genesys Cloud platform in action and see how with it, you can orchestrate self- and agent-assisted omnichannel engagements, boost productivity and efficiency with AI-powered management tools, and more.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/en-sg\/resources\/get-to-know-genesys-cloud-cx\" target=\"\" rel=\"\">Watch the demo<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">A comprehensive contact centre solution to power personalised experiences<\/h2>\n<p style=\"text-align: center;\">Genesys makes it possible to deliver unique, personalised experiences your customers will love. You can scale to keep pace with both customer preferences and business demands. Here\u2019s why the Genesys Cloud platform gets the job done better than other platforms.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI-powered<\/h3>\n<p>Artificial intelligence is native and infused throughout the Genesys Cloud platform, which means it supports smarter and faster problem solving at all levels.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Comprehensive platform<\/h3>\n<p>No more switching browser tabs and platform windows \u2014 Genesys Cloud combines customer engagement, workforce engagement and journey management in one.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Trusted, safe and secured<\/h3>\n<p>Genesys Cloud includes the strongest encryption and security protocols there are, providing safety standards and authentication you can trust.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">See what our customers have to say<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Alight Solutions story\" title=\"Alight Solutions\" href=\"#488210\"><img decoding=\"async\" class=\"company-logo\" alt=\"Alight solutions logo x250\" src=\"https:\/\/www.genesys.com\/media\/Alight_Solutions_Logo-x250.png\" width=\"250\" height=\"101\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Pluxee Romania story\" title=\"Pluxee Romania\" href=\"#528461\"><img decoding=\"async\" class=\"company-logo\" alt=\"Pluxee x250\" src=\"https:\/\/www.genesys.com\/media\/Pluxee_x250.png\" width=\"250\" height=\"71\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"488210\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/alight-solutions\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Successful business meeting.\" src=\"https:\/\/www.genesys.com\/media\/Alight_Solutions_hero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cNow we\u2019ve got the foundational capabilities in place. We\u2019re already seeing the benefits in terms of technology infrastructure and savings, and improved agent and customer experience. And we can do some really cool things around predictive routing, natural language, speech analytics and introducing other channels.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Robin Vallango<\/p><p class=\"customer-title\">Vice President, Customer Care Technology, Alight Solutions<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"528461\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/pluxee-romania\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Online shopping\" src=\"https:\/\/www.genesys.com\/media\/Pluxee_hero2.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cClose to 90% of customers calling in successfully self-serve using our redesigned IVR, which we can now update ourselves in real time. Similarly, over 95% of all chat conversations are resolved by a bot and never touch an agent.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Andreea Coca<\/p><p class=\"customer-title\">CX and Quality Manager, Pluxee Romania<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View AdaptHealth story\" title=\"AdaptHealth\" href=\"https:\/\/www.genesys.com\/customer-stories\/adapthealth\"><img decoding=\"async\" class=\"company-logo\" alt=\"Adapthealthx250\" src=\"https:\/\/www.genesys.com\/media\/AdaptHealthx250.png\" width=\"250\" height=\"37\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View King Price Insurance story\" title=\"King Price Insurance\" href=\"https:\/\/www.genesys.com\/customer-stories\/king-price-insurance\"><img decoding=\"async\" class=\"company-logo\" alt=\"King price x275\" src=\"https:\/\/www.genesys.com\/media\/king-price_x275.png\" width=\"275\" height=\"95\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Schneider Electric story\" title=\"Schneider Electric\" href=\"https:\/\/www.genesys.com\/customer-stories\/schneider-electric\"><img decoding=\"async\" class=\"company-logo\" alt=\"Schneider electric x300\" src=\"https:\/\/www.genesys.com\/media\/Schneider_Electric_x300.png\" width=\"300\" height=\"89\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Virgin Atlantic story\" title=\"Virgin Atlantic\" href=\"https:\/\/www.genesys.com\/customer-stories\/virgin-atlantic\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" width=\"300\" height=\"72\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Western Sydney University story\" title=\"Western Sydney University\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-sydney-university\"><img decoding=\"async\" class=\"company-logo\" alt=\"Wsu logo 300\" src=\"https:\/\/www.genesys.com\/media\/WSU_Logo_300.png\" width=\"300\" height=\"44\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Empower your business to meet customer expectations<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/en-sg\/resources\/the-genesys-cloud-cx-platform\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Contact-Center-Tech-820x464-2.png\" height=\"465\" width=\"820\" alt=\"Thumbnail   contact center tech 820&#215;464\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title\">The Genesys Cloud platform report<\/h3><p class=\"brief-desc text-20 mb-0\">See how Genesys Cloud unites people, data, and AI to create connected experiences that drive loyalty and growth.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-sg\/resources\/practical-guide-to-creating-a-contact-centre-rfp\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/32cabb89-324f-451f-bad2-8ff4401268c0.png\" height=\"480\" width=\"880\" alt=\"32cabb89 324f 451f bad2 8ff4401268c0\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">Practical guide to creating a contact centre RFP<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-sg\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-report-CX-in-the-era-of-AI.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail report cx in the era of ai\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Report<\/p><h3 class=\"item-title h6\">\u201cCustomer experience in the age of AI\u201d<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/en-sg\/resources\/why-companies-choose-genesys-cloud\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/contact-center_resource-thumbnail_4.png\" height=\"464\" width=\"820\" alt=\"Contact center resource thumbnail 4\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">Why companies choose Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Create exceptional experiences with Genesys contact centre software<\/h2>\n<p>Genesys makes it easy to deliver better customer and employee experiences. Request a free demo to see how our cloud contact centre software enables great customer service, accelerates the impact of your customer experience team and drives results for your business. Simplify your contact centre operations and ease demands on IT. Give your service teams more time to focus on what matters most \u2014 your customers.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/capabilities\/477868\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/capabilities\/477868\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"477868\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Book a demo\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Book a demo\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h3>Thank you for your interest.<\/h3>\n<p>We\u2019ll contact you directly to set up a date and time that works with your schedule.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Frequently asked questions<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is call\/contact centre software?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Call\/contact centre software is a technology platform that enables organisations to manage customer interactions efficiently. It includes features for routing, tracking and recording calls, as well as tools for managing customer data and analytics. Call centre software helps agents handle inquiries, resolve issues and provide customer support. It can be deployed on-premises or in the cloud and may incorporate various communication channels like voice calls, chat, email and social media to enhance customer service operations. <a href=\"https:\/\/www.genesys.com\/en-sg\/definitions\/what-is-a-cloud-contact-centre\">Learn more \u2192 <\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is the best call cenre software?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>The best call centre software depends on specific business needs. Popular options include Genesys, known for their flexibility, scalability and feature-rich solutions. Salesforce Service Cloud integrates with CRM systems seamlessly. It\u2019s crucial to assess your requirements, budget and integration needs to determine the best fit for your call centre.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What are call centre analytics?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Call centre reports and analytics are critical to the success of any customer service team. Call centres track and report on KPIs and other predefined metrics; this data gathering and analysis is the core of call centre analytics. This data provides insights into overall call centre efficiency and productivity; the effectiveness of existing customer journeys; and the performance of agents and supervisors alike. <a href=\"https:\/\/www.genesys.com\/en-sg\/capabilities\/reporting-and-analytics\">Learn more \u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Is Genesys a call centre?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>No, Genesys is not a call centre. Instead, Genesys provides support to call centres and contact centres around the world by delivering a leading AI-Powered Experience Orchestration platform, Genesys Cloud, as well as other services that help businesses provide the best customer service possible, 24\/7. <a href=\"https:\/\/www.genesys.com\/en-sg\/company\">Learn more \u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is Contact Centre as a Service (CCaaS)?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Contact Centre as a Service (CCaaS) is a cloud-based solution that provides businesses with the infrastructure and tools to set up and manage their customer contact centres. It includes features like voice, chat, email and social media channels, allowing agents to interact with customers. CCaaS offers scalability, flexibility and cost-effectiveness as it eliminates the need for on-premises hardware and provides access to advanced customer service capabilities via a subscription-based model. <a href=\"https:\/\/www.genesys.com\/en-sg\/definitions\/what-is-contact-centre-as-a-service\">Learn more \u2192 <\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is the difference between a contact centre and a call centre?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Call centres and contact centres are related types of customer service entities, with one important difference. A call centre traditionally responds only to voice calls, whether they\u2019re delivered by telephone or by voice over internet protocol (VoIP). But a contact centre can respond not only to phone systems, but also to text chat, SMS, social media queries, and any and all other channels customers might use to seek out help. <a href=\"https:\/\/www.genesys.com\/en-sg\/definitions\/what-is-a-call-centre\">Learn more\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What is the difference between a CRM system and a contact centre?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>A customer relationship management software solution is a tool that a contact centre might use to make customer service agents\u2019 jobs easier. A CRM system organises data on customers and prospects that is gathered during the customer journey; that data is used to ensure anyone who interacts with that customer is delivering what they are looking for. The more you know about a customer, the easier it is to serve them, personalise the process and ensure the customer\u2019s needs are being met. <a href=\"https:\/\/www.genesys.com\/en-sg\/definitions\/what-is-call-centre-crm\">Learn more \u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">How much is contact centre software?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Pick the perfect plan for your business \u2014 our flexible pricing is designed with you in mind. <a href=\"https:\/\/www.genesys.com\/en-sg\/pricing\">Learn more\u2192 <\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Who competes with Genesys?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys has a number of competitors at different levels of the CCaaS industry. For example, some enterprise software providers, like Amazon and Cisco, offer software that either does a similar job to the Genesys Cloud platform or can work in concert with it. In fact, Genesys partners with some of these \u2014 for example, Amazon Web Services is a strategic partner of Genesys.<\/p>\n<p>In terms of direct competition, there are a number of businesses that offer CCaaS platforms that attempt to do what Genesys Cloud does. Five9, NICE and 8&#215;8 are a few providers that get considered alongside Genesys.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;] AI-powered contact centre software Get the features you need to reach your business goals in a comprehensive platform[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0 vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;550630&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221; el_class=&#8221;shadow-ad&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] Deliver the personalised experiences your customers and employees [&hellip;]<\/p>\n","protected":false},"author":308,"featured_media":0,"template":"","tax_cap_lobby":[17722],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-477868","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-contact-center-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/capabilities\/477868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/308"}],"version-history":[{"count":11,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/capabilities\/477868\/revisions"}],"predecessor-version":[{"id":553111,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/capabilities\/477868\/revisions\/553111"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=477868"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_cap_lobby?post=477868"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=477868"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=477868"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=477868"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=477868"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=477868"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=477868"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=477868"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=477868"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=477868"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=477868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}