{"id":357969,"date":"2020-12-22T21:51:27","date_gmt":"2020-12-23T05:51:27","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&p=357969"},"modified":"2025-07-17T01:33:30","modified_gmt":"2025-07-17T08:33:30","slug":"speech-and-text-analytics","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-sg\/capabilities\/speech-and-text-analytics","title":{"rendered":"Speech and text analytics"},"content":{"rendered":"

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Genesys Cloud CX<\/a><\/div>
Workforce engagement management<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″ el_class=”order-md-1 order-5″][vc_column_text css=””]<\/p>\n

Speech and text analytics<\/h1>\n

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Turn interaction into insight with speech and text analytics<\/p>\n

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Get started<\/a>Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_single_image image=”576941″ alignment=”center” css=”” rounded_corners=”rounded-lg” el_class=”shadow-ad”][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Unlock a deeper understanding of your CX and EX through native AI<\/h2>\n

Your customer interactions provide a wealth of knowledge that can be used to enhance the customer experience and refine strategy \u2014 but only if you use it. Leverage the power of artificial intelligence (AI) to extract crucial insights from all the vast data that you gather every day.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/3″ el_class=”order-md-1 order-5″][vc_column_text css=””]<\/p>\n

Learn from every interaction<\/h3>\n

Native AI automatically transcribes interactions, analyses sentiment and agent empathy, and identifies key topics.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Scale quality assurance and compliance<\/h3>\n

Leverage AI to automate your processes and scale QA effortlessly by pre-answering quality and performance evaluations.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Get to the root of the issue faster<\/h3>\n

Know what drives customer behavior, identify trends and use AI-driven data to improve customer experience \u2014 and boost business outcomes.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column offset=”vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0″][vc_column_text css=””]<\/p>\n

See how Genesys Cloud delivers speech and text analytics<\/h3>\n

Tour the speech and text analytics tools to see how they detect customer emotion, provide sentiment analysis and more<\/p>\n

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