{"id":344915,"date":"2020-10-16T09:32:17","date_gmt":"2020-10-16T16:32:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&p=344915"},"modified":"2024-08-12T18:45:27","modified_gmt":"2024-08-13T01:45:27","slug":"workforce-scheduling-forecasting","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-sg\/capabilities\/workforce-scheduling-forecasting","title":{"rendered":"Workforce forecasting and scheduling"},"content":{"rendered":"

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Get accurate workforce forecasting and flexible scheduling<\/h1>\n

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Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″][vc_single_image image=”531047″ alignment=”center” css=””][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Spend less time scheduling and more time boosting performance<\/h2>\n

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Forecast smarter and schedule faster<\/h3>\n

Generate, adjust and publish forecasts instantly using real-time data for accurate predictions and quick adaptations. This allows you to focus more on optimising processes, enhancing performance and improving operational efficiency.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Schedule \u2014 and handle exceptions \u2014 efficiently<\/h3>\n

Adapt quickly to unexpected changes and deviations in employee schedules. Meet your adherence and operational goals with the flexibility to fine-tune your plans swiftly, ensuring seamless operations and optimal performance.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Gain flexibility with advance insights<\/h3>\n

Monitor service levels, occupancy and adherence in real time. Enhance time-off management and use work plan bidding to balance employee preferences with business objectives, ensuring both satisfaction and operational efficiency.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Get everything you need in a fully integrated solution<\/h2>\n

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AI-powered forecasting<\/h3>\n

Continuously forecast up to two years ahead. Manage shrinkage and optimise staffing and schedules for better resource allocation, enhanced visibility and confident decision-making, reducing overtime and turnover.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Scheduling<\/h3>\n

Simplify schedule creation. Generate load-based schedules aligned with forecasts, create flexible schedules without forecasts or design blank schedules tailored by administrators, all ensuring optimal resource allocation and employee satisfaction.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

AI management<\/h3>\n

Set rules and automate processes for overtime, time-off and trades, limits and approvals. Work plan bidding and the AI-driven Activity Planner optimise scheduling, ensuring smooth updates and minimal productivity disruptions.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Employee mobility tools<\/h3>\n

Ensure your employees\u2019 work-life balance. With the Genesys Tempo\u2122 app, your employees can view their schedules, manage time-off requests, trade shifts, receive schedule updates and send late notifications seamlessly.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Recruitment and staffing<\/h3>\n

Help your human resources team improve the hiring process with tools from AppFoundry\u00ae Marketplace partners to assess and confirm candidates\u2019 skills and ensure they\u2019ll succeed in your contact centre.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Complex business hierarchies<\/h3>\n

From business units to planning groups, simplify and manage work distribution, permissions and specific needs, complying with labour rules. Flexible structures allow for optimal scheduling, seamless operations and smooth workflows.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column]

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\"Gartner<\/p>\n

2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service<\/p>\n

Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div>

Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>