{"id":267030,"date":"2020-05-05T23:00:22","date_gmt":"2020-05-06T06:00:22","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&p=267030"},"modified":"2024-06-21T00:58:35","modified_gmt":"2024-06-21T07:58:35","slug":"co-browse-screenshare","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-sg\/capabilities\/co-browse-screenshare","title":{"rendered":"Co-browse"},"content":{"rendered":"

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Collaborate in real time with co-browse<\/h1>\n

Let customers and agents show what they see or control the same shared browser with co-browse<\/p>\n

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Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-xs”][vc_single_image image=”520666″ css=””][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Drive online conversions with advanced collaboration<\/h2>\n

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Reduce abandon rates<\/h3>\n

If a customer has trouble on your website, agents can provide hands-on guidance to help them complete their mission or transaction.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Expedite web support<\/h3>\n

Point website visitors to the right button, highlight the right field and even request access to act on the user\u2019s behalf \u2014 all for faster support.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Boost agent efficiency<\/h3>\n

Empower agents with real-time collaboration tools to effortlessly guide customers to resolution and eliminate website friction.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

See customers\u2019 screens \u2014 and show them the way<\/h2>\n

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Native integrations<\/h3>\n

Co-browse is available in the web and mobile web version of Genesys Web Messaging. It offers you a frictionless and modern in-app collaborative user experience.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Real-time collaborative browsing<\/h3>\n

Allow agents and customers to see each other\u2019s cursors, and highlight and annotate directly in the customer\u2019s browser. It\u2019s a powerful tool to convey information clearly.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Expanded viewer controls<\/h3>\n

Offer the right level of assistance \u2014 from pointing and highlighting to full write access. Extend from read-only to write mode to support more complex transactions.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Unified desktop<\/h3>\n

Keep important information accessible. Our all-in-one platform makes customer context and history available in the same view agents use for customer interactions.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Privacy controls<\/h3>\n

Maintain transaction security and customer privacy. Hide specific private data you don\u2019t need agents to see, like credit card numbers, with configurable data masking.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Easy, no-code deployment<\/h3>\n

Implementing co-browse is easy. Admins can simply switch on co-browse to supercharge your web pages \u2014 and it\u2019s all part of Genesys Web Messaging.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column]

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\"Gartner<\/p>\n

2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service<\/p>\n

Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div>

Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>