{"id":146793,"date":"2019-05-28T13:39:54","date_gmt":"2019-05-28T20:39:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&p=146793"},"modified":"2025-10-13T02:44:12","modified_gmt":"2025-10-13T09:44:12","slug":"collaboration-tools","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/en-sg\/capabilities\/collaboration-tools","title":{"rendered":"Unified communications and collaboration"},"content":{"rendered":"

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Simplify unified communications and collaboration<\/h1>\n

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Get started<\/a><\/div>[\/vc_column][vc_column width=”1\/2″][vc_single_image image=”534523″ alignment=”center” css=””][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”2\/3″ offset=”vc_col-lg-offset-2″][vc_column_text css=””]<\/p>\n

Break down the silos so your teams work as one<\/h2>\n

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Eliminate communication silos<\/h3>\n

Enable seamless collaboration between your contact centre and the rest of your organisation. Empower your agents to easily communicate and get the answers they need to resolve complex customer issues.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Work together, anywhere<\/h3>\n

Improve your employee experience by helping them work from anywhere with cloud-based web, desktop and mobile apps. Build teamwork by providing the tools they need to collaborate on the go.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Maintain IT flexibility and choice<\/h3>\n

Choose to deploy our native capabilities or use your preferred unified communications and collaboration (UCC) provider. Genesys facilitates easy integrations to help you stay agile and future-ready.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”2\/3″ offset=”vc_col-lg-offset-2″][vc_column_text css=””]<\/p>\n

Give your teams the tools they need to work together<\/h2>\n

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Connect with ease<\/h3>\n

Instantly find and communicate with anyone in your organisation \u2014 such as key subject-matter experts \u2014 using a unified directory. See contact information and individual presence to determine availability and effortlessly collaborate with a single click.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Chat with coworkers<\/h3>\n

Create public or private chat groups to enable collaboration on projects, within departments or about special interests. Share files and links, and easily search for them later. If needed, you can escalate conversations to a voice or video call with just the click of a button.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Host meetings over video<\/h3>\n

Some conversations require more context. Transition from a call or chat to HD video with ease, whether it\u2019s a one-on-one conversation or a full team meeting. Make more personal connections while working in real time with your peers, and share your screen for greater collaboration.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Get a consolidated desktop<\/h3>\n

A single desktop application makes life easier for your employees, speeds up collaboration, and reduces training and onboarding time. You can do it natively or through third-party integrations.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Use pre-built adapters<\/h3>\n

Get simplified, integrated communications with leading Unified Communications as a Service (UCaaS) solutions, including Zoom<\/a> and Microsoft Teams<\/a>. Pre-built integrations available from Genesys make it easy.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Choose your telco<\/h3>\n

Today\u2019s enterprises need secure, reliable telephony. With Genesys voice services<\/a>, you can choose to keep your existing telecom provider or opt for our bundled cloud-based telephony service.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Streamline employee communications<\/h2>\n

Customers now expect omnichannel experiences \u2014 and so do your employees. Disjointed communication methods that work across multiple platforms and vendors won\u2019t meet their needs. Employees need intuitive collaboration services and tools that work together seamlessly.<\/p>\n

Break down communication barriers between teams and regions. Streamline the user experience with native Genesys or third-party UCaaS technologies. With an integrated UCaaS and Contact Centre as a Service (CCaaS) solution, agents can collaborate no matter their location.[\/vc_column_text][\/vc_column][vc_column width=”5\/12″]

\"resource-thumb-state-of-cx-2024-clean\"<\/div>

47%<\/strong><\/p>\n

of CX Leaders say improving employee experience with new technology or by connecting existing technology is their employer\u2019s biggest strategic CX priority for the next 1\u20132 years<\/p>\n

The State of Customer Experience<\/a>, Genesys, 2023<\/p>\n<\/div>

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Say goodbye to siloed internal communications<\/h2>\n

Your teams need a strong set of real-time collaboration tools that are easy to use, easy to deploy and always reliable. Give them a unified communications solution that connects contact centre users with other employees. Join all your teams together to achieve faster response times, raise customer satisfaction rates and further optimise your workforce.<\/p>\n

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All-in-one business communications<\/h3>\n

Choose to unify all your business communication needs through a single cloud platform. Streamline employee collaboration with real-time messaging, video and voice, alongside a full suite of contact centre capabilities. Equip your teams with the tools they need while simplifying your tech stack.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/2″]

Seamless integration<\/h3>\n

Work in a way that makes sense for you. You can keep your existing UCaaS provider and integrate it into your contact centre through pre-built integrations or APIs. Maintain fluid customer conversations within the enterprise without losing context by benefiting from unified directories, presence management and multiple channels.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column]

\"\"<\/div>

One of the main benefits we got early on was the collaboration element of Genesys Cloud. That’s driven a whole new set of behaviours that’s made a difference to everyone.<\/p>\n<\/div>

Read the customer story<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

See what else you can do with Genesys<\/h2>\n

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ACD<\/h3>

Ensure every customer gets the right support every time with skills-based and intelligent routing. <\/p><\/div>

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AI-powered contact centre software<\/h3>

Take customer experience to the next level with the leading cloud contact centre technology.<\/p><\/div>

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Analytics and reporting<\/h3>

Empower your teams with easy-to-use tools and relevant data. Unlock interaction insights that make it easy to deliver cross-channel customer experiences.<\/p><\/div>

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Artificial intelligence and automation<\/h3>

Power omnichannel experiences. Meet customers\u2019 needs with bot support, data-based insights and more.<\/p><\/div>

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Digital customer engagement<\/h3>

Support your teams with a comprehensive suite of digital capabilities \u2014 or with your own solution.<\/p><\/div>

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Inbound<\/h3>

Make it easy to connect with your business. Offer support and exceed expectations across channels. <\/p><\/div>

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IVR<\/h3>

Drive better customer experiences while making your business more profitable with Genesys call center IVR.<\/p><\/div>

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Outbound<\/h3>

Build customer relationships with timely, personalised and contextual proactive communications across any channel <\/p><\/div>

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Voice services<\/h3>

Be there for customers who prefer phone-based support. Get voice services that work for your business. <\/p><\/div>

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Workforce engagement management<\/h3>

Give your employees the tools, support and growth opportunities they need to truly love what they do.<\/p><\/div>

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All capabilities<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”2\/3″ offset=”vc_col-lg-offset-2″][vc_column_text]<\/p>\n

Get more resources to improve your employee experience<\/h2>\n

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\"Qa<\/div>

Checklist<\/p>

Build your ideal workforce engagement management solution<\/h3>

Evaluate and prioritise the many workforce engagement management options available in the market.<\/p><\/div>

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\"A<\/div>

Practical guide<\/p>

A practical guide to modern workforce engagement<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"2026<\/div>

Ebook<\/p>

2025 Contact centre buyer\u2019s guide<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"Genesys<\/div>

Report<\/p>

Genesys named a leader in workforce optimisation platforms<\/h3><\/div>
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Make communication easy<\/h2>\n

Collaborating with your team should be a near-effortless experience. Genesys makes real-time communication easy.<\/p>\n

Help your teams manage conversations across channels, driving better results across your organisation. Solve customer service issues faster and boost agent productivity. Get started today by requesting a demo.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

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