{"id":617963,"date":"2026-03-09T21:05:05","date_gmt":"2026-03-10T04:05:05","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/8-winners-1-global-stage-enter-the-2026-orchestrators-innovation-awards"},"modified":"2026-03-23T19:16:52","modified_gmt":"2026-03-24T02:16:52","slug":"8-winners-1-global-stage-enter-the-2026-orchestrators-innovation-awards","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-sg\/blog\/post\/8-winners-1-global-stage-enter-the-2026-orchestrators-innovation-awards","title":{"rendered":"8 Winners, 1 Global Stage: Enter the 2026 Orchestrators Innovation Awards"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">The future of experience won\u2019t wait. And neither should you.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nominations are now open for the <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=nOZceM-Qx02ogurzEtHRXRtFu8cMiuNJuFstuGbW-AZUNjRXVUVKTFJHRVRJVEROVkQzM1ZJOUo4Qi4u\" target=\"_blank\" rel=\"noopener\">2026 Genesys Orchestrators Innovation Awards<\/a>. You\u2019re redefining what\u2019s possible in customer and employee experience. And this is your moment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every year, we recognise the boldest Genesys customers: organisations and individuals that continually innovate to orchestrate outstanding AI-powered experiences that deliver measurable impact.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why enter? Because winning changes the game.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s not just about recognition. It\u2019s a growth accelerator.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019re positioned as a benchmark for experience excellence. That means your strategy, your innovation and your results are amplified globally. Winners are spotlighted in a published case study or profile to showcase their success stories, as well as in press coverage and on social media. In a crowded market, that kind of credibility matters.\u00a0\u00a0<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, winners are celebrated on stage at <a href=\"https:\/\/www.genesys.com\/xperience\" target=\"_blank\" rel=\"noopener\">Xperience 2026<\/a> \u2014 in front of industry peers and influencers. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">Categories Spotlighting Real Impact in CX and EX\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The awards honour the most compelling experience transformations among Genesys customers. A panel of judges, including previous Innovation Awards winners, industry analysts and consults, and Genesys executives will select eight winners across five categories. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Categories include:\u00a0<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Experience Orchestration Excellence Award<\/strong>: Celebrating one organisation using AI-Powered Experience Orchestration methodologies to deliver seamlessly connected experiences across end-to-end journeys\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Level Up Award:<\/strong> Honouring one organisation is successfully using AI extensively to uplevel its experiences, with significant performance improvements and business impact as a result.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Humanitarian Impact Award:<\/strong> Showcasing one nonprofit using the Genesys Cloud<\/span><span style=\"font-weight: 400;\">TM<\/span><span style=\"font-weight: 400;\"> platform to make a difference\u202f\u202f\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Sustainability Impact Award:<\/strong> Honouring one organisation driving sustainability goals through the use of Genesys Cloud\u202f\u202f\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Orchestrator of the Year Award: <\/strong>Spotlighting four individuals across roles (C-Suite, CX Leader, Agent, Developer) who embody innovation and empathy in customer and employee experiences\u202f\u202f\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you\u2019ve modernised your CX tech stack, reduced cost to serve, improved retention, elevated employee engagement, scaled AI responsibly or driven sustainability outcomes \u2014 there\u2019s a category built for your story.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And if someone on your team brings innovative ideas to life, elevates those around them and keeps the customer at the centre of everything they do, don\u2019t let their impact go unnoticed.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Orchestrators Innovation Awards are your chance to say: This is what experience excellence looks like.\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">Tools to Help You Shine\u00a0<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Find awards categories details, eligibility criteria, FAQ, and terms and conditions <\/span><a href=\"https:\/\/www.genesys.com\/en-sg\/customer-awards\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here.<\/span><\/a><span style=\"font-weight: 400;\">\u202f\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Access the <\/span><a href=\"https:\/\/orchestrators.genesys.com\/advocacy?product=genesys-cloud-cx\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Awards Excellence Guide<\/span><\/a><span style=\"font-weight: 400;\"> in the Genesys Orchestrator Program portal. The guide includes information needed to submit a high-scoring nomination, including judging criteria and entry form previews for each category with all questions and sample entries.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready to enter? Access the <\/span><a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=nOZceM-Qx02ogurzEtHRXRtFu8cMiuNJuFstuGbW-AZUNjRXVUVKTFJHRVRJVEROVkQzM1ZJOUo4Qi4u\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">online entry form<\/span><\/a><span style=\"font-weight: 400;\"> in English. For French, German, Japanese, Portuguese or Spanish, please email awards@genesys.com. Nominations are open through April 24, 2026, at 11:59 PM PT.<\/span><\/p>\n<p>You\u2019ve elevated experiences exponentially and driven real business results. Don\u2019t let this opportunity pass you by. It\u2019s time to claim the recognition that matches the impact.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]The future of experience won\u2019t wait. And neither should you.\u00a0 Nominations are now open for the 2026 Genesys Orchestrators Innovation Awards. You\u2019re redefining what\u2019s possible in customer and employee experience. And this is your moment.\u00a0 Every year, we recognise the boldest Genesys customers: organisations and individuals that continually innovate to orchestrate outstanding AI-powered [&hellip;]<\/p>\n","protected":false},"author":880,"featured_media":617059,"template":"","tax_priority":[54],"tax_blogtype":[17756],"tax_blogcategory":[15928,15990,18426],"tax_contenttheme":[14902],"tax_bundle":[],"tax_contenttheme2":[16156],"tax_capability_sitewide":[16201,18170,18533,16445],"tax_products_programs":[16477,17548],"tax_buying_job":[16738],"tax_buyer_persona":[16887,16919,18552],"tax_sector":[],"tax_segment":[17079,17104,17125],"class_list":["post-617963","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-en-sg","tax_blogcategory-ai-and-machine-learning-en-sg","tax_blogcategory-customer-highlights-en-sg","tax_blogcategory-experience-orchestration-en-sg","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme2-improve-employee-experience-en-sg","tax_capability_sitewide-ai-and-automation-en-sg","tax_capability_sitewide-cloud-migration-en-sg","tax_capability_sitewide-journey-management-en-sg","tax_capability_sitewide-wem-en-sg","tax_products_programs-genesys-ai-en-sg","tax_products_programs-genesys-cloud-cx-en-sg","tax_buying_job-job-5-validation-en-sg","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg","tax_buyer_persona-technical-en-sg-2","tax_segment-enterprise-en-sg","tax_segment-midsized-en-sg","tax_segment-smb-en-sg","tax_content_type-blog-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/617963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/880"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/617963\/revisions"}],"predecessor-version":[{"id":619881,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/617963\/revisions\/619881"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/617059"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=617963"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=617963"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogtype?post=617963"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogcategory?post=617963"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=617963"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=617963"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=617963"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=617963"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=617963"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=617963"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=617963"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=617963"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=617963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}