{"id":579169,"date":"2025-06-10T16:00:43","date_gmt":"2025-06-10T23:00:43","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists"},"modified":"2025-06-25T16:01:38","modified_gmt":"2025-06-25T23:01:38","slug":"announcing-the-2025-genesys-customer-innovation-awards-finalists","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-sg\/blog\/post\/announcing-the-2025-genesys-customer-innovation-awards-finalists","title":{"rendered":"Announcing the 2025 Genesys Customer Innovation Awards Finalists"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Innovation isn\u2019t just a buzzword \u2014 it\u2019s the strategic engine that propels organisations to reach more advanced levels of experience orchestration. At Genesys, our annual Customer Innovation Awards honour visionary organisations that have turned bold ideas into <a href=\"https:\/\/www.genesys.com\/en-sg\/blog\/post\/proving-cx-roi-linking-customer-experience-to-business-value\" target=\"_blank\" rel=\"noopener\">measurable value<\/a> for their customers, employees and stakeholders.<\/p>\n<p>We\u2019re pleased to unveil the 2025 Customer Innovation Awards finalists \u2014 uncompromising industry pioneers selected from one of our most competitive and innovative fields of nominations to date. The exceptional quality of this year\u2019s entries underscores the momentum customer experience (CX) leaders like you are building as you leverage Genesys technology to <a href=\"https:\/\/www.genesys.com\/en-sg\/blog\/post\/position-your-contact-centre-as-a-strategic-cx-hub\" target=\"_blank\" rel=\"noopener\">deliver differentiated, outcome-driven experiences<\/a>.<\/p>\n<p>Spanning multiple regions and industries \u2014 from purpose-driven nonprofits to global enterprises \u2014 these finalists showcase how relentless innovation, data-driven orchestration and an unwavering customer-centric mindset can transform interactions, elevate loyalty and unlock sustainable growth.<\/p>\n<p>To every organisation that submitted a nomination, thank you. Your commitment to pioneering new possibilities in customer experience and employee experience (EX) inspires our entire Genesys community. We\u2019re proud to partner with you on this journey and can\u2019t wait to celebrate the winners setting the benchmark for experience-led success.<\/p>\n<p>We hope you can join us at <a href=\"https:\/\/www.genesys.com\/xperience\" target=\"_blank\" rel=\"noopener\">Xperience 2025<\/a> in Nashville, Tennessee, as we announce our winners and celebrate the success of all nominees.[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Here are the 20th annual Customer Innovation Awards finalists:[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Experience Orchestration Excellence Award<\/h3>\n<p>&nbsp;<\/p>\n<h5>Celebrating the best blend of CX and EX strategies, processes and outcomes<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>Charles Sturt University<\/li>\n<li>Computacenter<\/li>\n<li>Emtelco<\/li>\n<li>HSBC<\/li>\n<li>M&amp;T Bank<\/li>\n<li>Thermo Fisher Scientific<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>AI Innovator of the Year Award<\/h3>\n<p>&nbsp;<\/p>\n<h5>Highlighting the most comprehensive and impactful use of Genesys Cloud\u2122 AI<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>Bon Secours Mercy Health<\/li>\n<li>Eir<\/li>\n<li>Emtelco<\/li>\n<li>Home Office<\/li>\n<li>IONOS<\/li>\n<li>Newcastle Permanent Building Society<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Level Up Award<\/h3>\n<p>&nbsp;<\/p>\n<h5>Honoring companies advancing along the Genesys levels of experience orchestration (includes Partner, Professional Services and Customer Implementations)<\/h5>\n<p>&nbsp;<\/p>\n<h5>Customer\/Professional Services Implementation<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>Computacenter<\/li>\n<li>DIRECTV LLC<\/li>\n<li>Emtelco<\/li>\n<li>HSBC<\/li>\n<li>IONOS<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h5>Partner Implementation<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>Aterian\/Amplix<\/li>\n<li>AusNet\/ProbeCX<\/li>\n<li>JAHEZ -the Food Delivery company\/WESAL CX<\/li>\n<li>Serco Middle East\/WESAL CX<\/li>\n<li>Steinberg Diagnostic Medical Imaging\/Dunamis Consulting<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>EX Optimiser Award<\/h3>\n<p>&nbsp;<\/p>\n<h5>Recognising significant enhancements to the employee experience<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>Banco Atlantida<\/li>\n<li>Eir<\/li>\n<li>ENGIE Australia &amp; New Zealand<\/li>\n<li>Palmerston North City Council<\/li>\n<li>Steinberg Diagnostic Medical Imaging<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Humanitarian Impact Award<\/h3>\n<p>&nbsp;<\/p>\n<h5>Showcasing nonprofits using Genesys Cloud to make a difference<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>Harambee Youth Employment Accelerator<\/li>\n<li>Lighthouse Works<\/li>\n<li>Stepchange<\/li>\n<li>Winston\u2019s Wish<\/li>\n<li>World Vision Australia<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Sustainability Impact Award<\/h3>\n<p>&nbsp;<\/p>\n<h5>Honoring organisations driving sustainability goals through Genesys Cloud<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>CLEAResult<\/li>\n<li>Computacenter<\/li>\n<li>Fanatics, LLC<\/li>\n<li>Republic Services Procurement, Inc.<\/li>\n<li>Sistecr\u00e9dito<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Orchestrator of the Year Award<\/h3>\n<p>&nbsp;<\/p>\n<h5>Spotlighting one supervisor\/C-level, one supervisor\/team leader, one frontline agent, and one developer who embody innovation and empathy in CX and EX<\/h5>\n<p>&nbsp;<\/p>\n<h4><\/h4>\n<p>&nbsp;<\/p>\n<h5>Supervisor\/C-suite<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>AIA Services New Zealand Limited<\/li>\n<li>Steinberg Diagnostic Medical Imaging<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5>Supervisor\/Team leader<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>Ascension Health-IS<\/li>\n<li>Banco Bradesco S.A.<\/li>\n<li>Banco Pichincha Ecuador<\/li>\n<li>City of Clearwater<\/li>\n<li>ENGIE Australia &amp; New Zealand<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5>Agent<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>ACC New Zealand (two finalists)<\/li>\n<li>InspiriTec<\/li>\n<li>Kiwibank<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5>Developer<\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li>Best Buy Canada<\/li>\n<li>Entel<\/li>\n<li>News Corp Australia<\/li>\n<li>OVO Energy<\/li>\n<li>Riachuelo (Midway)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Congratulations to all entrants on an outstanding year of delivering exceptional CX and EX \u2014 and good luck to all this year&#8217;s finalists. We&#8217;ll see you at <a href=\"https:\/\/www.genesys.com\/xperience\" target=\"_blank\" rel=\"noopener\">Xperience 2025<\/a>, September 8\u201310. In the meantime, read about several <a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/five-trendsetters-in-cx-innovation?ost_tool=blog&#038;ost_campaign=0-0-0-0-0-0-0-blog\" target=\"_blank\" rel=\"noopener\">CX trendsetters and innovators reshaping the landscape of customer and employee experience.<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Innovation isn\u2019t just a buzzword \u2014 it\u2019s the strategic engine that propels organisations to reach more advanced levels of experience orchestration. At Genesys, our annual Customer Innovation Awards honour visionary organisations that have turned bold ideas into measurable value for their customers, employees and stakeholders. We\u2019re pleased to unveil the 2025 Customer Innovation Awards [&hellip;]<\/p>\n","protected":false},"author":880,"featured_media":577727,"template":"","tax_priority":[54],"tax_blogtype":[18263,17756],"tax_blogcategory":[15928,15977,13117,15990,18426,17554],"tax_contenttheme":[14902],"tax_bundle":[],"tax_contenttheme2":[16156],"tax_capability_sitewide":[16201,18170,16256,18533,16445],"tax_products_programs":[16477,17548],"tax_buying_job":[16738],"tax_buyer_persona":[16887,18552,16919],"tax_sector":[16931,16966,16986,17015,17025,17050],"tax_segment":[17079,17104,17125],"class_list":["post-579169","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-customers-en-sg","tax_blogtype-genesys-en-sg","tax_blogcategory-ai-and-machine-learning-en-sg","tax_blogcategory-announcements-en-sg","tax_blogcategory-cloud-en-sg","tax_blogcategory-customer-highlights-en-sg","tax_blogcategory-experience-orchestration-en-sg","tax_blogcategory-workforce-engagement-en-sg","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme2-improve-employee-experience-en-sg","tax_capability_sitewide-ai-and-automation-en-sg","tax_capability_sitewide-cloud-migration-en-sg","tax_capability_sitewide-digital-en-sg","tax_capability_sitewide-journey-management-en-sg","tax_capability_sitewide-wem-en-sg","tax_products_programs-genesys-ai-en-sg","tax_products_programs-genesys-cloud-cx-en-sg","tax_buying_job-job-5-validation-en-sg","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg-2","tax_buyer_persona-technical-en-sg","tax_sector-financial-en-sg","tax_sector-healthcare-en-sg","tax_sector-industrial-en-sg","tax_sector-public-en-sg","tax_sector-retail-en-sg","tax_sector-technology-en-sg","tax_segment-enterprise-en-sg","tax_segment-midsized-en-sg","tax_segment-smb-en-sg","tax_content_type-blog-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/579169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/880"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/579169\/revisions"}],"predecessor-version":[{"id":579172,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/579169\/revisions\/579172"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/577727"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=579169"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=579169"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogtype?post=579169"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogcategory?post=579169"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=579169"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=579169"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=579169"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=579169"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=579169"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=579169"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=579169"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=579169"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=579169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}