{"id":571734,"date":"2025-04-22T23:34:32","date_gmt":"2025-04-23T06:34:32","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/celebrating-earth-day-2025-uniting-technology-and-sustainability-goals"},"modified":"2025-05-11T23:36:06","modified_gmt":"2025-05-12T06:36:06","slug":"celebrating-earth-day-2025-uniting-technology-and-sustainability-goals","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-sg\/blog\/post\/celebrating-earth-day-2025-uniting-technology-and-sustainability-goals","title":{"rendered":"Celebrating Earth Day 2025: Uniting Technology and Sustainability Goals"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">Sustainability in business began with an ethical responsibility to protect the environment for current and future generations. At Genesys, sustainability is deeply embedded in everything we do \u2014 it\u2019s part of a strategic approach that can drive measurable value for your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This continued focus empowers organisations to address challenges, unlock opportunities and deliver measurable outcomes to achieve their environmental, social and governance (ESG) goals. Today, <a href=\"https:\/\/www.genesys.com\/en-sg\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122<\/a> operations are carbon-neutral and we\u2019re on track to be fully carbon-neutral by 2030.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But it\u2019s not just about us. It\u2019s about the power we have as a collective to make strides towards a more sustainable future. We view sustainability with customers as a long-term partnership with measurable impact across the entire business lifecycle. It\u2019s our shared responsibility, commitment and opportunity to drive change in the world.<\/span>[\/vc_column_text][vc_video link=&#8221;https:\/\/youtube.com\/shorts\/5DhMZJOQ4m4&#8243; el_aspect=&#8221;916&#8243; css=&#8221;&#8221;][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">In honor of <a href=\"https:\/\/www.earthday.org\/\" target=\"_blank\" rel=\"noopener\">Earth Day 2025<\/a>, we wanted to highlight how we\u2019re leveling up sustainability at Genesys through intentional and empathetic leadership. And in alignment with the 2025 theme \u201cOur Power, Our Planet\u2122<\/span><span style=\"font-weight: 400;\">,\u201d we\u2019re answering the call for everyone to unite around meaningful progress and to become advocates for change.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">Reduce Your Supply Chain Risk<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Disruptions or vulnerabilities in the sourcing, production or delivery of goods and services can lead to increased waste, emissions and resource consumption \u2014 negatively impacting the environment. Genesys reduces the risks to supply chains by ensuring service continuity and resilience. Always-on connectivity is also essential to giving your customers a seamless experience. We maintain industry-leading uptime reliability, even during crises or high-demand periods.<\/span><br \/>\n<span style=\"font-weight: 400;\">Our alignment with global security frameworks, including GDPR and ISO 27001, safeguards data and enhances trust. And our sustainable procurement practices further insulate you from the risks of ever-changing market conditions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many organisations mandate physical distance between data centres, providing redundancy in the event of natural disasters or other disruptions. To support this, Genesys Cloud is built on a network of cloud computing resources in multiple regions and availability zones \u2014 each with one or more discrete data centres.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">Optimise Business Performance<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Our cloud-native solutions are designed to optimise operations while reducing environmental impact. They lessen greenhouse gas emissions through energy-efficient practices like elastic load balancing and resource optimisation. This can not only support your <\/span><a href=\"https:\/\/www.genesys.com\/en-sg\/blog\/post\/accelerating-corporate-sustainability-is-a-continual-goal\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">sustainability goals<\/span><\/a><span style=\"font-weight: 400;\"> but also lower operational costs. Genesys Cloud is designed to scale resource consumption to demand, enabling energy to be only used as needed and thereby minimising idle processing.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">Attract Talent and Investment<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Businesses with strong sustainability initiatives can position themselves as forward-thinking, innovative and responsible. Many employees prefer working for companies that prioritise sustainability, as it reflects a commitment to ethical practices and long-term social responsibility.<\/span><br \/>\n<span style=\"font-weight: 400;\">And investors can favour companies with robust ESG strategies. <\/span><a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/us\/Documents\/risk\/us-advisory-p-and-u-esg-compliances.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">According to Deloitte<\/span><\/a><span style=\"font-weight: 400;\">, investors see these companies as managing risks more effectively, with resilience in the face of environmental and regulatory challenges.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">The Genesys Approach to Sustainability<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019re built on accountability. To hold ourselves accountable to this strategy and promote meaningful progress, we set specific targets and goals and monitor KPIs to stay on track.<\/span><\/p>\n<h5><span style=\"font-weight: 400;\">Environment<\/span><\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Cloud migration:<\/strong> <a href=\"https:\/\/www.genesys.com\/en-sg\/blog\/post\/harnessing-the-power-of-ai-with-a-move-to-the-cloud\" target=\"_blank\" rel=\"noopener\">Moving customers from on-premises deployments to the cloud<\/a> reduces carbon emissions by lessening environmental impact.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Sustainable workspaces:<\/strong> We\u2019re investing in sustainable facilities, including LEED-certified offices, for resource conservation.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Eco-friendly travel:<\/strong> Our travel policies encourage virtual meetings and less business travel, reducing our carbon footprint while supporting flexible and remote work.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5><span style=\"font-weight: 400;\">Social<\/span><\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Using products for good:<\/strong> Genesys Cloud powers millions of conversations for charitable organisations every year, with discounted services to nonprofits \u2014 driving social impact.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Engaging employees:<\/strong> Initiatives like the Sustainability Ambassador programme and our employee giving and volunteerism programme, Impact Together, foster engagement. And we\u2019ve been recognised with<\/span> <a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-earns-2024-great-place-to-work-certification\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Great Place to Work<\/span><\/a><span style=\"font-weight: 400;\"> (GPTW) certifications globally.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Promoting a positive workplace:<\/strong> Genesys supports a workforce and supply chain that represents all professionals with equitable opportunities.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5><span style=\"font-weight: 400;\">Governance to maximise availability and compliance<\/span><\/h5>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Prioritise customer privacy and security:<\/strong> We continually enhance cybersecurity to protect digital assets and enable compliance with data privacy regulations.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Maintaining product availability:<\/strong> In the fiscal year ended January 31, 2025, Genesys delivered 99.998% uptime for its cloud platform, allowing for reliability and business continuity during crises or high demand.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Committing to ethical AI:<\/strong> Guided by our AI Ethics Board,<\/span> <a href=\"https:\/\/www.genesys.com\/en-sg\/blog\/post\/balancing-innovation-with-responsible-ai\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">ethical AI promotes transparency<\/span><\/a><span style=\"font-weight: 400;\"> and fairness in every interaction, fostering trust and accountability.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">Future-Proof Your Partnerships<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Choosing a technology vendor signifies a long-term partnership. Make sure the company is aligned with your sustainability goals for the benefit of you and your customers.<\/span><br \/>\n<span style=\"font-weight: 400;\">Here are some of the latest awards and recognition received by Genesys:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">EcoVadis Gold Medal ranking<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Platinum LEED certification for Menlo Park, Galway and Budapest offices, with additional targets for 2025 underway for Chennai; and Gold LEED certification for Riyadh and Manila<\/span><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/resources\/genesys-awarded-2023-company-of-the-year\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Frost &amp; Sullivan: 2023 North American Company of the Year for Sustainability in the Contact Centre Industry<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In addition,<\/span> <a href=\"https:\/\/library.genesys.com\/m\/348cf1dad6ada340\/original\/Genesys-2022-Sustainability-Report.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CDP has awarded Genesys a B grade<\/span><\/a><span style=\"font-weight: 400;\"> for the past three years, surpassing the North America and global average scores for the IT and software development industry. <\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">The Essential Role of Ethical AI<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As the use of artificial intelligence (AI) continues to grow in organisations, the need for AI ethics has never been more present. Genesys uses and integrates multiple forms of AI \u2014 including conversational, predictive and generative models \u2014 to scale seamless, individualised experiences for organisations worldwide. These advancements, while transformative, are grounded in innovation, security and ethics with practices that are at the forefront of<\/span> <a href=\"https:\/\/www.genesys.com\/resources\/examining-the-environmental-drivers-of-ai-for-a-greener-future?ost_tool=blog&#038;ost_campaign=0-0-0-0-0-0-0-blog\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">responsible AI use<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><br \/>\n<span style=\"font-weight: 400;\">And sustainable AI isn&#8217;t just about protecting the planet; it\u2019s also a smart business move that can<\/span> <a href=\"https:\/\/www.informationweek.com\/sustainability\/reducing-the-environmental-impact-of-artificial-intelligence\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">decrease costs and meet the rising demand for responsible technology<\/span><\/a><span style=\"font-weight: 400;\"> from both regulators and consumers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While<\/span> <a href=\"https:\/\/www.genesys.com\/en-sg\/blog\/post\/the-growing-need-for-ethical-ai-in-customer-experience\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">AI ethics<\/span><\/a><span style=\"font-weight: 400;\"> guidelines govern the way we develop AI products, our cross-functional AI Ethics Board oversees our AI governance framework. This enables our compliance with evolving global AI regulations and issues so that we can coordinate appropriate workstreams and stay ahead of the curve. This transparent approach enables our customers to navigate the complexities of finding opportunities and mitigating risk.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">Finding Opportunity While Mitigating Risk<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With new and expanding AI capabilities, companies are overcoming hurdles that hinder progress towards climate and biodiversity goals. But AI introduces an environmental impact of its own as it consumes significant energy during both training and inferencing.<\/span><br \/>\n<span style=\"font-weight: 400;\">In fact, <\/span><a href=\"https:\/\/www.theverge.com\/24066646\/ai-electricity-energy-watts-generative-consumption\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">large-scale models, like GPT-3<\/span><\/a><span style=\"font-weight: 400;\">, can use energy equivalent to what 130 typical US homes consume annually. And each AI inference, when it generates a response, can use <\/span><a href=\"https:\/\/iea.blob.core.windows.net\/assets\/6b2fd954-2017-408e-bf08-952fdd62118a\/Electricity2024-Analysisandforecastto2026.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">nearly 10 times the electricity of a Google search<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re working towards <\/span><a href=\"https:\/\/www.genesys.com\/resources\/examining-the-environmental-drivers-of-ai-for-a-greener-future\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">reducing the environmental footprint of AI<\/span><\/a><span style=\"font-weight: 400;\"> in a number of ways, including development that uses energy-efficient architectures. We also choose data centres that are powered by renewable energy, and we use geographic proximity to reduce energy usage.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">Sustainability Is a Shared Journey<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This Earth Day, we reaffirm that our KPIs, sustainability goals, and governance frameworks aren&#8217;t just checkboxes \u2014 they\u2019re how we stay on track and accountable to the planet we all share.<\/span><br \/>\n<span style=\"font-weight: 400;\">Choosing a technology partner is a long-term decision and when you partner with Genesys, you join a team deeply committed to environmental responsibility. Together, our collective power can drive meaningful change for a healthier, more sustainable Earth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Look for more on how we <a href=\"https:\/\/www.genesys.com\/en-sg\/company\/sustainability\" target=\"_blank\" rel=\"noopener\">continue to evolve our efforts<\/a> in our upcoming Sustainability Report.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Sustainability in business began with an ethical responsibility to protect the environment for current and future generations. At Genesys, sustainability is deeply embedded in everything we do \u2014 it\u2019s part of a strategic approach that can drive measurable value for your business. This continued focus empowers organisations to address challenges, unlock opportunities and deliver [&hellip;]<\/p>\n","protected":false},"author":816,"featured_media":568293,"template":"","tax_priority":[54],"tax_blogtype":[17766],"tax_blogcategory":[15928,15977,13117,16065],"tax_contenttheme":[14907],"tax_bundle":[],"tax_contenttheme2":[18481],"tax_capability_sitewide":[16201,18170],"tax_products_programs":[16477,17548],"tax_buying_job":[18551,16738],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[17079,17104,17125],"class_list":["post-571734","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-en-sg","tax_blogcategory-ai-and-machine-learning-en-sg","tax_blogcategory-announcements-en-sg","tax_blogcategory-cloud-en-sg","tax_blogcategory-inside-genesys-en-sg","tax_contenttheme-grow-your-business-en-sg","tax_contenttheme2-level-up-your-technology-en-sg","tax_capability_sitewide-ai-and-automation-en-sg","tax_capability_sitewide-cloud-migration-en-sg","tax_products_programs-genesys-ai-en-sg","tax_products_programs-genesys-cloud-cx-en-sg","tax_buying_job-job-2-solution-exploration-en-sg-2","tax_buying_job-job-5-validation-en-sg","tax_segment-enterprise-en-sg","tax_segment-midsized-en-sg","tax_segment-smb-en-sg","tax_content_type-blog-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/571734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/816"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/571734\/revisions"}],"predecessor-version":[{"id":571737,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/571734\/revisions\/571737"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/568293"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=571734"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=571734"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogtype?post=571734"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogcategory?post=571734"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=571734"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=571734"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=571734"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=571734"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=571734"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=571734"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=571734"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=571734"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=571734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}