{"id":512110,"date":"2024-04-01T15:28:45","date_gmt":"2024-04-01T22:28:45","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/announcing-the-2024-genesys-customer-innovation-awards-finalists"},"modified":"2024-04-01T16:06:56","modified_gmt":"2024-04-01T23:06:56","slug":"announcing-the-2024-genesys-customer-innovation-awards-finalists","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-sg\/blog\/post\/announcing-the-2024-genesys-customer-innovation-awards-finalists","title":{"rendered":"Announcing the 2024 Genesys Customer Innovation Awards Finalists"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Innovation is the cornerstone of progress, driving us all forward and reshaping the landscape of customer and employee experiences. For nearly two decades, the <a href=\"https:\/\/www.genesys.com\/en-sg\/customer-awards\" target=\"_blank\" rel=\"noopener\">Genesys Customer Innovation Awards<\/a> have shined a spotlight on companies that have embraced innovation and dedication to drive the world\u2019s best experiences.<\/p>\n<p>We\u2019re delighted to announce the finalists for the 2024 Genesys Customer Innovation Awards. This year marks a milestone \u2014 we\u2019ve received an unprecedented number of nominations, far surpassing previous years. It speaks volumes about the incredible success so many of our customers are achieving. With an abundance of exceptional entries, the competition has intensified \u2014 presenting our panel of judges with the extremely difficult task of selecting the organisations that have demonstrated the most impact through their use of Genesys solutions.<\/p>\n<p>Our finalists consist of organizations from all over the world and of all sizes. From charitable organizations to large global enterprises, they are examples of how innovation can be harnessed to elevate CX and EX to new heights.<\/p>\n<p>To all those who nominated, we extend our heartfelt gratitude. Your passion and commitment to advancing customer and employee experiences have truly inspired us. And we\u2019re immensely proud of the strides our customers and partners continue to make.<\/p>\n<p>We hope you can join us at <a href=\"https:\/\/www.genesys.com\/events\/xperience-2024\" target=\"_blank\" rel=\"noopener\">Xperience 2024<\/a> in Denver on May 13\u201315, as we announce our winners and celebrate the success of all nominees. Now let\u2019s look the 19th annual Customer Innovation Awards finalists.<\/p>\n<p><strong>CX Achiever \u2014 <\/strong><strong>Orchestrating an innovative CX and EX strategy<\/strong><\/p>\n<p>This category recognises the organisation that\u2019s taking a modern approach to experience orchestration by focusing on both CX and EX.<\/p>\n<ul>\n<li>Beyond Bank Australia<\/li>\n<li>DirectAsia Singapore<\/li>\n<li>Western Sydney University<\/li>\n<li>Zurich Insurance<\/li>\n<\/ul>\n<p><strong>CX Humanitarian \u2014<\/strong> <strong>Best example of serving humanity through Genesys solutions<\/strong><\/p>\n<p>New this year, the CX Humanitarian award will be given to the organisation that\u2019s leveraging Genesys technology for the greater good \u2014 to make the world a better place.<\/p>\n<ul>\n<li>Harambee Youth Employment Accelerator<\/li>\n<li>Lighthouse Works<\/li>\n<li>National Domestic Violence Hotline<\/li>\n<li>Oranga Tamariki<\/li>\n<\/ul>\n<p><strong>CX Innovator \u2014 <\/strong><strong>Best use of Genesys AI<\/strong><\/p>\n<p>The CX Innovator will be awarded to two customers, based on size \u2014 small\/mid-sized (SMB) and enterprise \u2014 that are pushing the limits to deliver smarter and more cohesive customer and employee experiences with Genesys AI.<\/p>\n<p>Enterprise<\/p>\n<ul>\n<li>Emtelco S.A.S.<\/li>\n<li>Hexaware Technologies<\/li>\n<li>Virgin Atlantic<\/li>\n<\/ul>\n<p>SMB and Mid-Market<\/p>\n<ul>\n<li>King Price Insurance<\/li>\n<li>Kiwibank<\/li>\n<li>News Corp Australia<\/li>\n<\/ul>\n<p><strong>CX Mover \u2014 Best cloud implementation<\/strong><br \/>\nThis category is geared toward organizations that have undergone successful, well-executed cloud implementations. Three winners will be awarded based on implementation type (Genesys Professional Services implementation or self-implementation, and partner implementation with both partner and customer winners).<\/p>\n<p>Partner Implementation<\/p>\n<ul>\n<li>Alinta Energy and Datacom<\/li>\n<li>Bancolombia and Global Network Solutions<\/li>\n<li>Best Buy Canada and Star Telecom<\/li>\n<li>Brittany Ferries and Connect<\/li>\n<\/ul>\n<p>Professional Services and Self-Implementation<\/p>\n<ul>\n<li>Cemex<\/li>\n<li>Despegar<\/li>\n<li>NetApp<\/li>\n<li>Prvidr<\/li>\n<\/ul>\n<p><strong>EX Mobiliser \u2014 Best example of optimising and improving workforce or employee engagement<\/strong><br \/>\nThe EX Mobilizer category is dedicated to the team that has modernized how it manages and empowers employees with Genesys Workforce Engagement Management.<\/p>\n<ul>\n<li>City of Clearwater<\/li>\n<li>Liberata Customer Services<\/li>\n<li>Modivcare<\/li>\n<li>Sistecr\u00e9dito<\/li>\n<\/ul>\n<p><strong>Honorable Mentions<\/strong><\/p>\n<p>Accident Compensation Corporation<\/p>\n<p>Alight Solutions<\/p>\n<p>ASB Bank Ltd.<\/p>\n<p>Association of Professional Flight Attendants<\/p>\n<p>Bank Simpanan Nasional (BSN)<\/p>\n<p>Benify AB<\/p>\n<p>bp<\/p>\n<p>BPO Division of NTT<\/p>\n<p>Caixabank<\/p>\n<p>Canteen Australia<\/p>\n<p>Colonial First State (CFS)<\/p>\n<p>DAMAC<\/p>\n<p>Department of Customer Service NSW<\/p>\n<p>Eesti Energia<\/p>\n<p>Elevance<\/p>\n<p>Euro-Center Holding SE<\/p>\n<p>Fujitsu Communication Service<\/p>\n<p>Grupo Embramaco<\/p>\n<p>Hamat AlSahab<\/p>\n<p>Happy Money<\/p>\n<p>IG<\/p>\n<p>Industrial Alliance, Insurance and Financial Services Inc. (iA)<\/p>\n<p>Infosys BPM<\/p>\n<p>Inland Revenue<\/p>\n<p>iOCO<\/p>\n<p>Leap in!<\/p>\n<p>Maxicare<\/p>\n<p>MSI Reproductive Choices UK<\/p>\n<p>MTN South Africa<\/p>\n<p>MYOB<\/p>\n<p>Narayana Health<\/p>\n<p>Nespresso<\/p>\n<p>Oriflame<\/p>\n<p>Pelican State Credit Union<\/p>\n<p>Pentafon<\/p>\n<p>Pluxee Romania<\/p>\n<p>Qatari Diar<\/p>\n<p>Quess Corp Ltd<\/p>\n<p>Ra\u00edzen<\/p>\n<p>Sage Global<\/p>\n<p>SBI Securities<\/p>\n<p>SWBC<\/p>\n<p>Synergy<\/p>\n<p>U Mobile<\/p>\n<p>UPIC Health, LLC<\/p>\n<p>Vaillant Group<\/p>\n<p>VETASSESS<\/p>\n<p>Voya Financial[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]Innovation is the cornerstone of progress, driving us all forward and reshaping the landscape of customer and employee experiences. For nearly two decades, the Genesys Customer Innovation Awards have shined a spotlight on companies that have embraced innovation and dedication to drive the world\u2019s best experiences. We\u2019re delighted to announce the finalists for the [&hellip;]<\/p>\n","protected":false},"author":335,"featured_media":511981,"template":"","tax_priority":[54],"tax_blogtype":[17756],"tax_blogcategory":[15928,15977,13117,15990,13214,16009],"tax_contenttheme":[14902,14903,14904],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16201,18170,16256],"tax_products_programs":[],"tax_buying_job":[16738],"tax_buyer_persona":[16887,16919],"tax_sector":[],"tax_segment":[17079,17104,17125],"class_list":["post-512110","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-en-sg","tax_blogcategory-ai-and-machine-learning-en-sg","tax_blogcategory-announcements-en-sg","tax_blogcategory-cloud-en-sg","tax_blogcategory-customer-highlights-en-sg","tax_blogcategory-digital-en-sg","tax_blogcategory-ecosystem-en-sg","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-improve-employee-experience-en-sg","tax_contenttheme-level-up-your-technology-en-sg","tax_capability_sitewide-ai-and-automation-en-sg","tax_capability_sitewide-cloud-migration-en-sg","tax_capability_sitewide-digital-en-sg","tax_buying_job-job-5-validation-en-sg","tax_buyer_persona-business-en-sg","tax_buyer_persona-technical-en-sg","tax_segment-enterprise-en-sg","tax_segment-midsized-en-sg","tax_segment-smb-en-sg","tax_content_type-blog-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/512110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/335"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/512110\/revisions"}],"predecessor-version":[{"id":512120,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/512110\/revisions\/512120"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/511981"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=512110"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=512110"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogtype?post=512110"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogcategory?post=512110"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=512110"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=512110"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=512110"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=512110"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=512110"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=512110"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=512110"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=512110"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=512110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}