{"id":464849,"date":"2023-01-23T14:03:20","date_gmt":"2023-01-23T22:03:20","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/now-accepting-nominations-2023-genesys-customer-innovation-awards"},"modified":"2023-01-26T14:16:18","modified_gmt":"2023-01-26T22:16:18","slug":"now-accepting-nominations-2023-genesys-customer-innovation-awards","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-sg\/blog\/post\/now-accepting-nominations-2023-genesys-customer-innovation-awards","title":{"rendered":"Now Accepting Nominations: 2023 Genesys Customer Innovation Awards"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]In today\u2019s competitive business climate, what sets organisations apart is not only the customer experience (CX) they provide, but also the employee experience (EX) they create for their agents. To retain employees in a competitive job market \u2014 where <a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/mit-report-customer-experience-and-the-future-of-work\" target=\"_blank\" rel=\"noopener\">96% of CX organisations say recruiting is a top challenge<\/a> \u2014 CX leaders must be sure their agents are well-trained and well-equipped. And they need to combine resources \u2014 people and technology \u2014 to seamlessly orchestrate every step of every experience. Doing so creates better customer and employee experiences.<\/p>\n<p>We\u2019re rolling out the red carpet this year at <a href=\"https:\/\/www.genesys.com\/events\/xperience-2023\" target=\"_blank\" rel=\"noopener\">Xperience 2023<\/a> in Denver, Colorado, to recognise and celebrate Genesys customers who\u2019ve achieved greatness in orchestrating the experiences that create value for their customers and employees. And, because we\u2019ll be back in-person for Xperience, winners will receive a free trip to the event \u2014 where they will be honored in front of industry leaders, peers and analysts.<\/p>\n<h2>Customer Innovation Awards Categories for 2023<\/h2>\n<p>Submit a nomination today to share how your organisation has improved CX and\/or EX this past year. With a focus on transformation, excellence, innovation and impact, the 2023 Customer Innovation Awards categories include:<\/p>\n<ul>\n<li><strong>CX Achiever \u2014 Most innovative CX and EX strategy<\/strong><br \/>\nThis category recognises the organisation that\u2019s taking a modern approach to experience orchestration through both CX and EX.<\/li>\n<li><strong>CX Innovator \u2014 Most successful use of innovation and customisation<\/strong><br \/>\nThe CX Innovator will be awarded to two customers, based on size (small\/mid-sized and enterprise) who are pushing the limits of innovation.<\/li>\n<li><strong>CX Mover \u2014 Best cloud implementation<\/strong><br \/>\nThis category will have four winners based on implementation (Genesys Professional Services implementation, partner implementation with both partner and customer winners, and self-implementation).<\/li>\n<li><strong>EX Mobilizer \u2014 Best example of optimising and improving team engagement<\/strong><br \/>\nThe EX Mobilizer category is dedicated to the customer who\u2019s made the success of its team and workforce engagement management the heart of its transformation.<\/li>\n<\/ul>\n<p>From these four categories, we\u2019ll award eight winners. To learn more about this year\u2019s categories and what makes a strong nomination, check out our <a href=\"https:\/\/www.genesys.com\/customer-awards\/criteria\" target=\"_blank\" rel=\"noopener\">judging criteria<\/a>.<\/p>\n<h2>A Look at 2022 Genesys Customer Innovation Awards Winners<\/h2>\n<p>To give you a little inspiration when crafting your nomination, here\u2019s a glimpse into what some of our <a href=\"https:\/\/www.genesys.com\/en-sg\/blog\/post\/honoring-the-2022-genesys-customer-innovation-awards-winners\" target=\"_blank\" rel=\"noopener\">2022 winners<\/a> achieved.<\/p>\n<ul>\n<li>Dutch cooperative bank, <a href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/rabobank\" target=\"_blank\" rel=\"noopener\">Rabobank<\/a>, moved 15,000 employees across 80 departments to the cloud in less than nine months while saving over $2.2 million annually in hardware and IT staff costs.<\/li>\n<li>Hong Kong\u2019s home airline <a href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/cathay-pacific\" target=\"_blank\" rel=\"noopener\">Cathay Pacific<\/a> migrated to the Genesys Cloud\u00e4 platform and consolidated more than 10 channels to see an 89% increase in agent productivity, 37% decrease in cost per contact and 80% rise in digital channel adoption.<\/li>\n<li>IT company <a href=\"https:\/\/www.genesys.com\/customer-stories\/helpline\" target=\"_blank\" rel=\"noopener\">HELPLINE<\/a> used Genesys Cloud as a digital accelerator \u2014 introducing voicebots and chatbots to its contact centre. With 100% of interactions initially handled by a bot, the company now has a FCR rate of over 80%, improved customer satisfaction and has maintained a 97% client retention rate.<\/li>\n<li>Retailer <a href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/blibli\" target=\"_blank\" rel=\"noopener\">Blibli<\/a> makes every interaction count by empowering its agents to deliver empathetic experiences to its customers. Through the company\u2019s \u201cAHA Moments\u201d program, agents can deliver personalised gifts to shoppers, along with handwritten cards to celebrate special occasions or to simply brighten their day. Blibli was able to improve service levels and CSAT scores.<\/li>\n<\/ul>\n<h2>Enter the 2023 Genesys Customer Innovation Awards Today<\/h2>\n<p>You\u2019ve done the work \u2014 it\u2019s time to get credit. Take a few minutes to tell us how your organisation has gone above and beyond to give your customers and employees the experiences they deserve. <a href=\"https:\/\/www.genesys.com\/customer-awards\" target=\"_blank\" rel=\"noopener\">Submit your nominations\u00a0<\/a>by April 14, 2023.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text]In today\u2019s competitive business climate, what sets organisations apart is not only the customer experience (CX) they provide, but also the employee experience (EX) they create for their agents. To retain employees in a competitive job market \u2014 where 96% of CX organisations say recruiting is a top challenge \u2014 CX leaders must be [&hellip;]<\/p>\n","protected":false},"author":335,"featured_media":0,"template":"","tax_priority":[],"tax_blogtype":[18263,17756],"tax_blogcategory":[15928,13117,15990,13214,17554],"tax_contenttheme":[14907,14902,14903],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-464849","blog","type-blog","status-publish","hentry","tax_blogtype-customers-en-sg","tax_blogtype-genesys-en-sg","tax_blogcategory-ai-and-machine-learning-en-sg","tax_blogcategory-cloud-en-sg","tax_blogcategory-customer-highlights-en-sg","tax_blogcategory-digital-en-sg","tax_blogcategory-workforce-engagement-en-sg","tax_contenttheme-grow-your-business-en-sg","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-improve-employee-experience-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/464849","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/335"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/464849\/revisions"}],"predecessor-version":[{"id":464853,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/464849\/revisions\/464853"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=464849"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=464849"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogtype?post=464849"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogcategory?post=464849"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=464849"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=464849"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=464849"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=464849"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=464849"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=464849"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=464849"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=464849"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=464849"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}