{"id":445829,"date":"2022-08-26T15:32:24","date_gmt":"2022-08-26T22:32:24","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-recognised-as-a-2022-gartner-magic-quadrant-for-contact-centre-as-a-service-leader"},"modified":"2022-08-29T15:48:24","modified_gmt":"2022-08-29T22:48:24","slug":"genesys-recognised-as-2022-gartner-magic-quadrant-for-contact-centre-as-a-service-leader","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-sg\/blog\/post\/genesys-recognised-as-2022-gartner-magic-quadrant-for-contact-centre-as-a-service-leader","title":{"rendered":"Genesys Recognised as a 2022 Gartner\u00ae\u202fMagic Quadrant\u2122\u202ffor Contact Centre as a Service Leader"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]The momentum continues.<\/p>\n

Genesys is proud to be named a 2022 Gartner\u00ae<\/sup> Magic Quadrant\u2122 for Contact Centre as a Service Leader<\/a>, which marks our eighth consecutive year of being named a Gartner Magic Quadrant leader. We\u2019re also named highest in ability to Execute. And we are ranked No. 1 in three of the five Critical Capability Use Cases<\/a>: High-Volume Customer Call Centre, Customer Engagement Centre and Global Contact Centre.<\/p>\n

We believe our Leadership position is grounded in delivering a solution that enables customers to transform siloed interactions into connected experiences.\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_single_image image=”445703″ css=”.vc_custom_1661450927193{margin-right: 1.5em !important;margin-bottom: 1.5em !important;}”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Get the full report and see why Genesys is positioned as a Leader.<\/h3>\n

[\/vc_column_text]

Download the research report<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Our business has been growing with tremendous momentum. Today, we have more than 600,000 customer service agents on our Genesys Cloud\u2122 platform, delivering more than 20 million personalised customer experiences every single day. We are en t\u00eate de la course, leading the race with our pace of innovation by consistently delivering five new features to customers every week. And we operate in 100 countries, with more than 40% of the company’s revenues come from outside North America. Our expanding footprint removes boundaries, ensuring data privacy and security, while complying with ever-changing local regulations.<\/p>\n

We continue to aggressively expand into new technology areas, such as digital \u2014 where we\u2019ve seen a 70% increase in customers using at least two digital channels over the last 12 months \u2014 and workforce engagement management (WEM), with 85% of our customers now using three or more WEM capabilities.<\/p>\n

We\u2019re committed to creating, investing and integrating software technologies, such as digital, artificial intelligence and customer journey analytics that create the fabric to support seamless customer experience orchestration \u2014 the Genesys magic ingredient for personalised customer experiences.<\/p>\n

With this year\u2019s recognition as 2022 Gartner\u00ae<\/sup> Magic Quadrant\u2122 for Contact Centre as a Service Leader, we\u2019re very motivated to continue our track record.<\/p>\n

Gartner Disclaimer:<\/span><\/b>
\nGartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/span><\/i>\u00a0<\/span><\/p>\n

Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022. This Magic Quadrant was earlier named as Magic Quadrant for Contact Centre as a Service, North America and Magic Quadrant for Contact Centre as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.<\/p>\n

Gartner, Critical Capabilities for Contact Centre as a Service, By\u00a0Steve Blood,\u00a0Pri Rathnayake,\u00a0Drew Kraus,\u00a0Pankil Sheth, 23 August 2022.<\/p>\n

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text]The momentum continues. Genesys is proud to be named a 2022 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service Leader, which marks our eighth consecutive year of being named a Gartner Magic Quadrant leader. We\u2019re also named highest in ability to Execute. And we are ranked No. 1 in three of the five Critical […]<\/p>\n","protected":false},"author":287,"featured_media":445703,"template":"","tax_priority":[],"tax_blogtype":[17766],"tax_blogcategory":[15977,13117,13214],"tax_contenttheme":[14902,14903,14904],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-445829","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-executives-en-sg","tax_blogcategory-announcements-en-sg","tax_blogcategory-cloud-en-sg","tax_blogcategory-digital-en-sg","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-improve-employee-experience-en-sg","tax_contenttheme-level-up-your-technology-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/445829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/287"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/445829\/revisions"}],"predecessor-version":[{"id":445954,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/445829\/revisions\/445954"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/445703"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=445829"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=445829"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogtype?post=445829"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogcategory?post=445829"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=445829"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=445829"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=445829"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=445829"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=445829"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=445829"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=445829"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=445829"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=445829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}