{"id":438116,"date":"2022-06-26T15:49:26","date_gmt":"2022-06-26T22:49:26","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/announcing-the-2022-genesys-customer-innovation-awards-finalists"},"modified":"2022-06-28T16:03:13","modified_gmt":"2022-06-28T23:03:13","slug":"announcing-the-2022-genesys-customer-innovation-awards-finalists","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/en-sg\/blog\/post\/announcing-the-2022-genesys-customer-innovation-awards-finalists","title":{"rendered":"Announcing the 2022 Genesys Customer Innovation Awards Finalists"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1656457222557{margin-top: 30px !important;border-bottom-width: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_column_text]The past few years have challenged us all. And many organisations rose to workplace challenges by prioritising innovation in the contact centre \u2014 accelerating their plans to adopt digital and cloud technologies. This year\u2019s<a href=\"https:\/\/www.genesys.com\/customer-awards\" target=\"_blank\" rel=\"noopener\"> Genesys Customer Innovation Awards<\/a> nominations prove this \u2014 with many nominees citing the COVID-19 pandemic as an impetus for a move to a cloud contact centre and digital transformation.<\/p>\n<p>In addition to <a href=\"https:\/\/www.genesys.com\/en-sg\/resources\/ai-comes-of-age-report?ost_tool=blog&amp;ost_campaign=apac_blog_ft-2022\" target=\"_blank\" rel=\"noopener\">implementing cloud and digital technologies<\/a> like artificial intelligence (AI)-based bots, many companies have taken strides to enhance both the customer experience (CX) and employee engagement. Increasingly, Genesys customers are embracing the importance of empathy in customer experience \u2013 training their contact centre staff to be more empathetic to customers. Many also understand the importance of prioritising employee experience (EX) and satisfaction \u2014 with several nominees offering flexible work arrangements and leveraging workforce engagement management capabilities and other tools to streamline contact centre efficiency.<\/p>\n<p>After weeks of review and analysis, we\u2019ve determined the finalists of the 17th annual Genesys Customer Innovation Awards. We\u2019re so proud of the enduring success our customers and partners have achieved \u2014 and their commitment to delivering exceptional CX and EX.<\/p>\n<h5><strong>A Look at the 2022 Customer Innovation Awards Finalists<\/strong><\/h5>\n<h6><strong>CX Creator<\/strong><strong>\u00a0\u2013 Most innovative use of capabilities across product, marketplace, ecosystem and custom development<\/strong><\/h6>\n<p>The CX Creator category recognises organisations that are using a combination of Genesys APIs, developer tools, the Genesys AppFoundry<sup>\u00ae<\/sup>\u00a0Marketplace and their own ecosystems to create custom CX capabilities that enhance customer or employee experiences.<\/p>\n<ul>\n<li>Deakin University<\/li>\n<li>Humana<\/li>\n<li>UnitedHealth Group<\/li>\n<\/ul>\n<h6><strong>CX Empathy<\/strong><strong>\u00a0\u2013 Best use of empathy in customer experience<\/strong><\/h6>\n<p>This category recognises organisations that continually demonstrate empathy toward their customers, leveraging Genesys technology to make every interaction count \u2014 and bring Experience as a Service<sup>\u00ae<\/sup>\u00a0to life.<\/p>\n<ul>\n<li>Blibli<\/li>\n<li>National Domestic Violence Hotline<\/li>\n<li>Sage France<\/li>\n<li>The University of Texas at Rio Grande Valley<\/li>\n<\/ul>\n<h6><strong>CX Innovator<\/strong>\u00a0\u2013 <strong>Most successful innovation<\/strong><\/h6>\n<p>A CX Innovator pushes the limits to deliver a consistent and unified experience while engaging customers across the channels of their choice.<\/p>\n<ul>\n<li>AARP<\/li>\n<li>HELPLINE<\/li>\n<li>Vodafone Australia \/ TPG Telecom<\/li>\n<\/ul>\n<h6><strong>CX Mover<\/strong>\u00a0\u2013 <strong>Best cloud implementation<\/strong><\/h6>\n<p>This category recognises customers once invested in a legacy, hardware-based contact centre platform solution or those that have transitioned from another cloud environment to a Genesys cloud-based solution within the last 24 months. Four CX Mover Award winners will be chosen according to implementation (three customers and a partner will be awarded).<\/p>\n<p><u>Genesys Professional Services implementation<\/u><\/p>\n<ul>\n<li>Alight Solutions<\/li>\n<li>Dolfi1920<\/li>\n<li>Hy Cite Enterprises<\/li>\n<\/ul>\n<p><u>Partner implementation (customer and partner)<\/u><\/p>\n<ul>\n<li>Cathay Pacific Airways Limited and Accenture<\/li>\n<li>Edenred Brazil and Alctel<\/li>\n<li>First Group Management and Pivotal Data<\/li>\n<li>HUMM and Datacom<\/li>\n<\/ul>\n<p><u>Self implementation<\/u><\/p>\n<ul>\n<li>Independent Health<\/li>\n<li>Rabobank<\/li>\n<li>Spark NZ<\/li>\n<\/ul>\n<h6><strong>CX Team Mobiliser<\/strong>\u00a0\u2013 <strong>Best team productivity success story<\/strong><\/h6>\n<p>This award is for teams that have modernised how they manage and empower their employees with Genesys Workforce Engagement Management.<\/p>\n<ul>\n<li>ESSSuper<\/li>\n<li>O2E Brands<\/li>\n<\/ul>\n<h6><strong>2022 Customer Innovation Awards Honorable Mentions<\/strong><\/h6>\n<p>We applaud the following organisations for their CX achievements:<\/p>\n<ul>\n<li>AFFIN Bank Berhad\/li&gt;<\/li>\n<li>Alcohol and Drug Contact Centre<\/li>\n<li>ARCO \u2013 Saudi<\/li>\n<li>Conneqt Business Solutions Ltd.<\/li>\n<li>Esenttia SA<\/li>\n<li>BBVA<\/li>\n<li>Bradesco Seguros<\/li>\n<li>Credit Agricole Bank Polska S.A.<\/li>\n<li>Eric Insurance<\/li>\n<li>Henkel<\/li>\n<li>Intermountain Healthcare<\/li>\n<li>Intervalor<\/li>\n<li>Mercury<\/li>\n<li>Newcastle Permanent Building Society<\/li>\n<li>NTT BPO Division<\/li>\n<li>Quicken, Inc.<\/li>\n<li>Services Australia<\/li>\n<li>Siemens Healthineers<\/li>\n<li>Simply Energy<\/li>\n<li>Sun International<\/li>\n<li>Sysmex Corporation<\/li>\n<li>The Indian Hotels Company Limited<\/li>\n<li>The University of Texas at Arlington<\/li>\n<li>Uplift Inc.<\/li>\n<li>Voya Financial<\/li>\n<\/ul>\n<p>Congratulations to this year\u2019s finalists \u2014 and thank you to all companies that submitted and shared their inspiring success stories. Next month, a panel of judges, comprised of industry influencers, previous customer winners and Genesys executives, will judge the CIA finalists. We\u2019ll announce winners the week of September 12, 2022.<\/p>\n<p>For questions, email us at\u00a0<a href=\"mailto:awards@genesys.com\" target=\"_blank\" rel=\"noopener\">awards@genesys.com<\/a>.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1656457222557{margin-top: 30px !important;border-bottom-width: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column][vc_column_text]The past few years have challenged us all. And many organisations rose to workplace challenges by prioritising innovation in the contact centre \u2014 accelerating their plans to adopt digital and cloud technologies. This year\u2019s Genesys Customer Innovation Awards nominations prove this \u2014 with many nominees citing the COVID-19 [&hellip;]<\/p>\n","protected":false},"author":335,"featured_media":437322,"template":"","tax_priority":[],"tax_blogtype":[17756],"tax_blogcategory":[15928,15977,13117,15990,13214,17554],"tax_contenttheme":[14907,14902,14903,14904],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-438116","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-en-sg","tax_blogcategory-ai-and-machine-learning-en-sg","tax_blogcategory-announcements-en-sg","tax_blogcategory-cloud-en-sg","tax_blogcategory-customer-highlights-en-sg","tax_blogcategory-digital-en-sg","tax_blogcategory-workforce-engagement-en-sg","tax_contenttheme-grow-your-business-en-sg","tax_contenttheme-improve-customer-experience-en-sg","tax_contenttheme-improve-employee-experience-en-sg","tax_contenttheme-level-up-your-technology-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/438116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/335"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/438116\/revisions"}],"predecessor-version":[{"id":438122,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/438116\/revisions\/438122"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/437322"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=438116"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=438116"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogtype?post=438116"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogcategory?post=438116"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=438116"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=438116"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=438116"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=438116"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=438116"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=438116"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=438116"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=438116"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=438116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}