capabilities<\/a> at scale, in ways that reduce effort and increase time to value for our customers.<\/p>\n\u201cHaving had the pleasure of working on this platform with the original dozen engineers, I’ve seen amazing growth across multiple facets: going from 10 microservice stacks to 492; from just a deployment on the east coast of the US to 12 global regions; from a few software releases a month to almost 2,000 every week; from zero to thousands of organisations; and now, from our first users to more than half a million active every week. I’m thrilled to look back at the challenges we\u2019ve overcome and eager to see what our community continues to build on our platform it continues to ascend,\u201d said Glenn Nethercutt, Chief Architect and Genesys Fellow, Genesys Cloud.<\/p>\n
Like Glenn, many others on the Genesys Cloud team have been here from the beginning. They set out with us to do something remarkable: Build the industry\u2019s first native-cloud CX platform to use an API-first, microservices architecture for unrivaled scalability, reliability and flexibility for organisations of all sizes. In five years, the team has grown to more than 80 times its original size. And together, we continue to reimagine customer experience, building one of the most scalable, reliable and innovative platforms in the industry. We\u2019ve scaled by delighting our customers and have dramatically accelerated the pace of innovation. We believe our success is the result of our cutting-edge architecture, but also the incredible talent relentlessly innovating within our unique culture. Without their skill and dedication, this milestone wouldn\u2019t have been possible.<\/p>\n
\u201cSurpassing 500,000 agents today is a testament to the value our customers around the world realise from Genesys Cloud. The timing couldn\u2019t be better, as we\u2019re entering a new era of orchestrated customer and employee experiences. And while this is a big accomplishment, we\u2019re just scratching the surface of what this incredible technology will enable for our customers and their customers,\u201d said Mike Szilagyi, SVP, Chief of Operations and Product Management, Genesys Cloud.<\/p>\n
With the collaboration of our customers and partners, we\u2019ve developed one of the industry\u2019s most powerful experience orchestration platforms and have grown a global footprint to deliver our capabilities at scale. Thanks to all who\u2019ve joined us on this journey. We\u2019re both excited and humbled by this milestone, and the trust our customers place in us each day. And the best part is we\u2019re just getting started.<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
At Genesys, our mission is to deliver Experience as a ServiceSM \u2014 helping companies transition from business to people-centricity, while building the most powerful global experience platform in the industry. Today, we\u2019re celebrating that mission, our global community of customers and the people they serve. More than 500,000 agents around the world now use […]<\/p>\n","protected":false},"author":287,"featured_media":408017,"template":"","tax_priority":[],"tax_blogtype":[17766],"tax_blogcategory":[15977,13117],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-409439","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-executives-en-sg","tax_blogcategory-announcements-en-sg","tax_blogcategory-cloud-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/409439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/287"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/409439\/revisions"}],"predecessor-version":[{"id":409441,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/blog\/409439\/revisions\/409441"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media\/408017"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=409439"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_priority?post=409439"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogtype?post=409439"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_blogcategory?post=409439"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme?post=409439"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_bundle?post=409439"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_contenttheme2?post=409439"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_capability_sitewide?post=409439"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_products_programs?post=409439"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buying_job?post=409439"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_buyer_persona?post=409439"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_sector?post=409439"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/tax_segment?post=409439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}