{"id":642059,"date":"2026-09-21T21:04:00","date_gmt":"2026-09-22T04:04:00","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=642059"},"modified":"2026-09-21T21:04:00","modified_gmt":"2026-09-22T04:04:00","slug":"genesys-xperience-2026-winning-in-the-agentic-era-starts-here","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-xperience-2026-winning-in-the-agentic-era-starts-here","title":{"rendered":"Genesys Xperience 2026: Winning in the Agentic Era Starts Here"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":728,"featured_media":0,"template":"","class_list":["post-642059","announcements","type-announcements","status-publish","hentry"],"acf":{"meta_title":"","meta_description":"Genesys Xperience 2026: Winning in the Agentic Era Starts Here. Read the release","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","news_date":"07\/28\/2026","utm_pass":false,"disable_chat":false,"exclude_chat_auto_open":false,"asset_expiration":"","enable_external_utm":false,"enable_global_intellimize":true,"enable_intellimize_api":false,"enable_anti_flicker":false,"enable_ab_test":false,"pr_template":"basic","pr_breadcrumbs":"default","pr_heading":"","pr_subheading":"

Xperience 202<\/span>6<\/span>\u00a0brings together leaders from top brands\u00a0<\/span>including\u00a0<\/span>Vanguard,\u00a0<\/span>Blue Cross Blue Shield of North Carolina<\/span>,\u00a0<\/span>Electrolux<\/span>\u00a0<\/span>and\u00a0<\/span>Roche<\/span>\u00a0<\/span>to<\/span>\u00a0<\/span>share\u00a0<\/span><\/span>how\u00a0<\/span>innovators<\/span>\u00a0are advancing autonomous CX today<\/span><\/span>\u00a0<\/span><\/p>\n

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Genesys<\/span><\/a>\u00ae, a global cloud leader in AI-Powered Experience Orchestration, today announced Xperience 2026, the premier customer experience (CX) and AI event of the year,\u00a0<\/span>taking place Sept. 1 \u2013 3, 2026 at the Wynn Las Vegas Resort.<\/span>\u00a0<\/span><\/p>\n

Xperience 2026 is where enterprises learn to lead in the agentic era. Led by Genesys experts and executives from leading global organisations \u2014 including Vanguard, Blue Cross Blue Shield of North Carolina, Roche, M&T Bank, Electrolux and Global Payments \u2014 attendees will gain practical insights for operationalising AI at scale across the enterprise.<\/span> Through keynotes, sessions and hands-on workshops, programming will explore how organisations are using agentic orchestration to connect customer experience and enterprise workflows to drive business outcomes. Attendees will learn strategies for human and AI collaboration, embedding AI across customer journeys and building the governance frameworks needed to support responsible innovation and business impact.\u00a0<\/span>\u00a0<\/span><\/p>\n

Genesys\u00a0Chairman\u00a0and CEO Tony Bates\u00a0<\/span><\/b>will kick off the event, defining the next chapter of the experience economy and showing how agentic orchestration is creating new opportunities for organisations to drive growth, loyalty and operational efficiency. He will explore how advances in AI are reshaping the relationship between organisations, customers and employees \u2014 and what it takes to lead in this new era. <\/span>\u00a0<\/span><\/p>\n

Additional\u00a0mainstage moments from Genesys leaders include:<\/span>\u00a0<\/span><\/p>\n