{"id":599119,"date":"2025-10-16T00:54:35","date_gmt":"2025-10-16T07:54:35","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=599119"},"modified":"2025-10-16T00:54:35","modified_gmt":"2025-10-16T07:54:35","slug":"genesys-named-a-leader-in-the-2025-gartner-magic-quadrant-for-contact-centre-as-a-service-for-11th-consecutive-year","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-named-a-leader-in-the-2025-gartner-magic-quadrant-for-contact-centre-as-a-service-for-11th-consecutive-year","title":{"rendered":"Genesys Named a Leader in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service for 11th Consecutive Year"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":728,"featured_media":0,"template":"","class_list":["post-599119","announcements","type-announcements","status-publish","hentry"],"acf":{"meta_title":"Genesys Named a Leader in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service for 11th Consecutive Year. Read the release","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","news_date":"09\/10\/2025","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"pr_template":"basic","pr_breadcrumbs":"default","pr_heading":"Genesys Named a Leader in the 2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service for 11th Consecutive Year","pr_subheading":"

The company believes its consistent recognition reinforces the Genesys Cloud platform\u2019s ability to orchestrate seamless, AI-powered customer and employee experiences in the agentic era<\/em><\/p>\n

Genesys\u00ae<\/a>, a global cloud leader in AI-Powered Experience Orchestration, today at Xperience 2025, announced it has been named a Leader in the\u00a02025 Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service (CCaaS).<\/a>\u00a0This marks the 11th consecutive year Genesys has been recognised as a Magic Quadrant Leader.<\/p>\n

Genesys is trusted by more than 8,000 organisations worldwide to transform customer and employee engagement. The company believes its continued Gartner recognition reflects the impact of Genesys Cloud\u2122, the AI-Powered Experience Orchestration platform that\u2019s embedded with agentic, conversational, generative and predictive capabilities. By delivering effortless experiences at scale, Genesys Cloud helps organisations strengthen customer loyalty, improve employee productivity and drive operational efficiency.<\/p>\n

\u201cWe believe our consistent placement as a Gartner Magic Quadrant Leader reflects our continued innovation and validates Genesys as the partner enterprises can trust to lead them into the future,\u201d said Olivier Jouve, chief product officer at Genesys. \u201cBacked by the proven track record of the Genesys Cloud platform and its native AI, we\u2019re focused on enabling companies to automate, personalise, augment and optimise every step of the customer and employee journey.\u201d<\/p>\n

\u201cCustomers choose Genesys Cloud because it gives them the intelligence and flexibility to rapidly innovate with built-in safety and guardrails,\u201d added Jouve. \u201cOur industry position is strengthened by enduring customer and partner relationships, a global footprint and our platform engineered for secure, scalable and empathetic experiences.\u201d<\/p>\n

[<\/sup><\/u>1<\/sup><\/a>]<\/sup><\/u>Leaders are best described as suppliers with strong support for a wide breadth of customer service capabilities, and an ability to serve multinational organisations with local sales and support organisations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or above-average market growth as a result of customer demand. Leaders also benefit from being able to support varying levels of deployment complexity, including integrations with partners through established marketplaces.<\/p>\n

Gartner Disclaimer<\/strong><\/p>\n

Gartner\u00ae Magic Quadrant\u2122 for Contact Centre as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, Pankil Sheth, 8 September 2025<\/em><\/p>\n

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n

GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates and are used herein with permission. All rights reserved.<\/em><\/p>\n

About Genesys\u00a0<\/strong><\/p>\n

Genesys\u00ae empowers more than 8,000 organisations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud\u2122 is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organisations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit\u00a0https:\/\/www.genesys.com\/en-sg<\/a> .<\/p>\n

\u00a9 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCXNow, Experience as a Service, and AppFoundry are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/p>\n

Media Contacts<\/strong><\/p>\n

Manali Pattnaik<\/strong><\/p>\n

Director APAC Communications, Genesys<\/p>\n

manali.pattnaik@genesys.com<\/a><\/p>\n

+65 83217924<\/p>\n","pr_header_image":"default","pr_related_news":"auto","pr_promo_resource":"post","pr_promo_button_label":"","pr_promo_new_tab":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":""},"news_date":"2025-09-10","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/599119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/728"}],"version-history":[{"count":2,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/599119\/revisions"}],"predecessor-version":[{"id":599121,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/599119\/revisions\/599121"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=599119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}