{"id":507814,"date":"2024-02-26T18:54:43","date_gmt":"2024-02-27T02:54:43","guid":{"rendered":"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-completes-acquisition-of-radarr-technologies"},"modified":"2024-02-26T18:55:40","modified_gmt":"2024-02-27T02:55:40","slug":"genesys-completes-acquisition-of-radarr-technologies","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-completes-acquisition-of-radarr-technologies","title":{"rendered":"Genesys Completes Acquisition of Radarr Technologies"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]02\/02\/2024[\/vc_column_text][vc_column_text]<\/p>\n

Genesys <\/span>Completes<\/span> Acqui<\/span>sition of<\/span> Radarr<\/span> Technologies\u00a0<\/span><\/span>\u00a0<\/span><\/h1>\n

Company <\/span>further <\/span>extends its <\/span>AI-powered <\/span>experience orchestration capabilities <\/span>beyond <\/span>traditional <\/span>service<\/span> channels<\/span> to meet customers <\/span>where they want to be<\/span><\/span>\u00a0<\/span><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]SAN FRANCISCO \u2014 February 2, 2024 \u2014\u00a0<\/span><\/b> Genesys<\/span><\/a>\u00ae<\/sup>, a global cloud leader in AI-Powered Experience Orchestration, today announced the completion of its acquisition of <\/a><\/span>Radarr Technologies<\/span>, a leading AI-based social and digital listening, analytics, and consumer engagement company. As a result of the acquisition, Genesys will accelerate the unification and personalisation of the customer experience <\/span>by combining the Radarr capabilities with the Genesys Cloud\u2122 platform. Through the connection of insights across traditional service channels and public social media feeds, Genesys will enhance the power of experience orchestration, h<\/span>elping businesses<\/span> deliver <\/span>rich contextual customer engagement that drives loyalty and differentiation.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>\u201cOur focus has been on making it possible for organisations to deliver personalised experiences at scale by connecting every touchpoint across the customer journey,\u201d said\u202fTony Bates, CEO and chairman of Genesys. \u201cAdding the depth of the Radarr AI portfolio, including its models for attitudinal, sentiment and interaction analysis of social media and rich data insights, will significantly progress our objective to help organisations unify the customer experience beyond what\u2019s possible today.\u201d\u00a0 <\/span>\u00a0<\/span><\/p>\n

Public social media has become the primary way many consumers around the world engage with businesses today. The AI-powered Multilingual Sentiment Models within the Radarr solution will give organisations a direct line of sight into these conversations and across more than 100 languages. By combining this solution with the Genesys Cloud platform, organisations around the world can have unmatched reach to engage with their customers on their terms.\u00a0 <\/span>\u00a0<\/span><\/p>\n

In advance of native integration for Genesys Cloud, organisations can begin accessing capabilities from Radarr through an integration offered in the Genesys AppFoundry\u00ae<\/sup> Marketplace expected<\/span> during the first quarter of 2024 with limited regional availability.<\/span>\u202f<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

About Genesys<\/span><\/b>\u00a0<\/span>\u00a0<\/span><\/p>\n

Genesys empowers more than 7,500 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

About Radarr Technologies<\/span><\/b>\u00a0<\/span><\/p>\n

Radarr Technologies is an award-winning social and digital data analytics company that helps businesses make decisions from relevant social media and digital conversations in real-time using data visualisations, dashboards and insights reporting. The best-in-class mid to large-sised businesses, including several Fortune 500 clients across Asia and the world, use Radarr’s digital intelligence platform to listen, respond, analyse, publish and act on insights. Radarr is run by co-founders Ram Bhamidi and Prerna Pant, and was set up in 2013 in Singapore, with offices in Singapore and Bengaluru, India. The co-founders and team will join Genesys upon completion of the acquisition.\u00a0<\/span><\/p>\n

Forward-Looking Statements<\/span><\/b>\u00a0<\/span><\/p>\n

Statements in this press release that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this press release.<\/span>\u00a0<\/span><\/p>\n

\u00a92024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCNow and Experience as a Service are trademarks, service marks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n

Media contacts:<\/span><\/b>\u00a0<\/span>\u00a0<\/span><\/p>\n

Janelle Dickerson<\/span>
\nGenesys<\/span>
\nJanelle.Dickerson@Genesys.com<\/span><\/a>\u00a0<\/span><\/p>\n

 <\/p>\n

Method Communications<\/span>
\ngenesys@methodcommunications.com<\/span><\/a>\u00a0<\/span><\/p>\n

\u00a0<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]02\/02\/2024[\/vc_column_text][vc_column_text] Genesys Completes Acquisition of Radarr Technologies\u00a0\u00a0 Company further extends its AI-powered experience orchestration capabilities beyond traditional service channels to meet customers where they want to be\u00a0 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]SAN FRANCISCO \u2014 February 2, 2024 \u2014\u00a0 Genesys\u00ae, a global cloud leader in AI-Powered Experience Orchestration, today announced […]<\/p>\n","protected":false},"author":824,"featured_media":0,"template":"","class_list":["post-507814","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"02\/02\/2024","utm_pass":false,"disable_chat":false,"asset_expiration":"","no_index":false,"no_follow":false,"meta_title":"","meta_description":"","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","enable_external_utm":false},"news_date":"2024-02-02","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/507814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/824"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/507814\/revisions"}],"predecessor-version":[{"id":507817,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/507814\/revisions\/507817"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=507814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}