{"id":389365,"date":"2021-07-15T05:25:28","date_gmt":"2021-07-15T12:25:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=389365"},"modified":"2021-07-15T05:24:50","modified_gmt":"2021-07-15T12:24:50","slug":"genesys-launches-new-capabilities-to-enable-rapid-innovation-for-ai-driven-customer-experiences","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-launches-new-capabilities-to-enable-rapid-innovation-for-ai-driven-customer-experiences","title":{"rendered":"Genesys Launches New Capabilities to Enable Rapid Innovation for AI-Driven Customer Experiences"},"content":{"rendered":"

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Genesys Launches New Capabilities to Enable Rapid Innovation for AI-Driven Customer Experiences<\/h1>\n

New flexible consumption model provides access to all Genesys technology including low-code tools for orchestrating fluid\u00a0experiences<\/h2>\n

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Genesys\u00ae<\/span><\/a><\/span>, <\/span>a global cloud leader in customer experience<\/span> orchestration, has announced new tools that enable businesses to easily build and orchestrate their own bot experiences, integrate third party messaging applications, and provide employees with technical training. And a new flexible consumption model gives companies access to Genesys solutions so they can scale or deploy new capabilities whenever they want, allowing them to meet changing customer and business needs.<\/span><\/p>\n

The pandemic drastically accelerated enterprise adoption of cloud and digital technologies, putting many businesses years ahead of schedule. By 2022, 70% of all organisations will have accelerated use of digital technologies \u2014 transforming existing business processes to drive customer engagement, employee productivity, and business resiliency, according to IDC.[1]<\/span><\/sup><\/sup><\/a>
\nThe shift toward digital products and services is here to stay; customer experience (CX) is now a competitive advantage in the race to gain market share and customer loyalty. <\/span><\/p>\n

Leveraging the scalability and agility of the cloud, Genesys enables companies to orchestrate real-time customer experiences that drive business value. With new low-code tools, companies quickly create personalised experiences that can be deployed across multiple channels. <\/span><\/p>\n

New capabilities include:<\/p>\n