{"id":332235,"date":"2020-08-06T08:34:27","date_gmt":"2020-08-06T15:34:27","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=332235"},"modified":"2020-08-06T08:33:33","modified_gmt":"2020-08-06T15:33:33","slug":"arvind-limited-launches-omnipremise-a-unified-contact-centre-as-a-service-solution-powered-by-genesys","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/arvind-limited-launches-omnipremise-a-unified-contact-centre-as-a-service-solution-powered-by-genesys","title":{"rendered":"Arvind Limited Launches Omnipremise, a Unified Contact-Centre-as-a-Service Solution Powered by Genesys"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]07\/06\/2020[\/vc_column_text][vc_column_text]<\/p>\n

Arvind Limited Launches Omnipremise, a Unified Contact-Centre-as-a-Service <\/strong>Solution <\/strong>Powered<\/strong> by Genesys<\/strong><\/h1>\n

<\/h2>\n

Designed with modularity in mind, Omnipremise is a cost effective yet scalable multi-cloud solution; Caters to organisations of all sizes, helping them to overcome challenges presented by COVID-19<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]Genesys\u00ae,<\/a> the global leader in cloud customer experience<\/a> and contact centre solutions<\/a> announced today that it is working with Arvind Ltd. Telecom Division, India\u2019s leading provider of Enterprise-wide Converged Technology Solutions, to launch Omnipremise, a unified Contact-Centre-as-a-Service (U-CCaaS) solution. Arvind\u2019s omnichannel solution, offered in partnership with Genesys\u00ae,<\/a> \u00a0will be made available to organisations across India via Enkay Converged Technologies LLP, a leading Converged Technology solutions firm specialising in Unified Communication technologies on a pan India basis in collaboration with Customer Experience Lab (CeX Lab).<\/p>\n

\u201cSmall and medium-sized contact centers are forecasted to grow at a rapid pace in India.\u00a0 Omnipremise is designed to equip organisations in this segment with an all-in-one modular platform that leverages cloud and Artificial Intelligence (AI) to deliver personalised experiences to their end customers across all channels at an attractive price point. This will enhance their competitive edge and allow them to compete on the same level as their larger counterparts, accelerating the overall growth of the industry,\u201d said Raja Lakshmipathy, Managing Director of Genesys India.<\/p>\n

The offering called \u2018Omnipremise\u2019 includes a scalable IT infrastructure powered by the Genesys Omnichannel enabled multicloud platform. Omnipremise is curated with CeX Lab to help customers build a winning position in the marketplace.<\/p>\n

Unlike popularly available models of a shared cloud offering, Omnipremise provides options for an Enterprise private cloud, equipping businesses with the power of complete data ownership, security and full customisation capabilities. It also has on-demand communication capabilities such as Voice, Email, Chat, In-App conversations, Bot, Social, Playstore, App Store, interaction analytics and a ready plugin with dozens of popular integrations with multiple Customer Relationship Management (CRM), Analytics, AI, Machine Learning (ML) and WEM (Workforce Engagement Management) providers.<\/p>\n

Omnipremise also provisions access of APIs through which businesses can design custom workflows and build conversational AI capabilities that are a perfect fit for their business. As a result, it provides an all-in-one modular platform to help deliver a futuristic customer experience at a never before pay-per-user business model.<\/p>\n

\u201cWe are excited to bring the U-CCaaS offering for customers in India – making it more affordable for mid-size customers and eminently manageable for large enterprises,\u201d said Vipen Malhotra, President & CEO for Arvind\u2019s Telecom business.<\/strong><\/p>\n

Additional Quotes:<\/u><\/p>\n

\u201cOmnipremise is a perfect fit for organisations wishing to tap the fast-growing digital market but are unable to commit the significant amount of investment required for traditional omni-channel contact solutions. Enkay is thrilled to be working with a technology market leader such as Genesys to
\ndeploy Omnipremise for digital organisations across India, and we look forward to building an exciting future together,\u201d said Sandeep Kerulkar, Chief Operating Officer of Enkay Converged Technologies LLP, a subsidiary managing Arvind\u2019s Telecom business for large enterprises.<\/p>\n

\u201cWe are delighted to be an integral part of the U-CCaaS offering. Our CX consulting and tech expertise adds up to the model collaborating with Genesys and Arvind in delivering a complete package of infrastructure, technology and associated services as pay per use model that is unique and first to be offered in the market. Bundled with CX consulting, our customers saw effective and faster time to implement as well as a faster realization of value from the tech investments – a feat that helped us achieve 3X growth in the region,\u201d remarked Sharat Chandra, Founder, CEX Lab \u2013 a leading CX consulting firm in APAC, partnering Arvind Ltd for the U-CCaaS.<\/p>\n

-ENDS-<\/strong><\/p>\n

 <\/p>\n

About Genesys<\/strong><\/p>\n

Every year,\u00a0Genesys\u00ae delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries.\u00a0Through the power\u00a0of\u00a0the cloud\u00a0and AI,\u00a0our technology\u00a0connects\u00a0every customer moment\u00a0across\u00a0marketing,\u00a0sales\u00a0and\u00a0service on any channel,\u00a0while also improving employee experiences.\u00a0Genesys\u00a0pioneered Experience as a\u00a0ServiceSM<\/sup>\u00a0so organizations of any size can provide true personalization at scale,\u00a0interact with empathy, and\u00a0foster customer trust\u00a0and\u00a0loyalty. This is\u00a0enabled\u00a0by\u00a0Genesys CloudTM<\/sup>, an all-in-one solution and the\u202fworld\u2019s leading public cloud contact center platform,\u202fdesigned for rapid innovation, scalability and flexibility. Visit\u00a0www.genesys.com\/en-sg<\/a>.<\/p>\n

\u00a92020 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, Genesys Cloud and Experience as a Service are trademarks, servicemarks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em><\/p>\n

 <\/p>\n

Contacts<\/strong>:<\/p>\n

Genesys India<\/strong><\/p>\n

Vrinda Hegde,\u00a0<\/strong>Marketing Manager<\/p>\n

Vrinda.Hegde@genesys.com<\/a><\/p>\n

+91 7348832474<\/p>\n

 <\/p>\n

Tan Yanchang\/ Jann Wee<\/strong><\/p>\n

PRecious Communications<\/p>\n

genesys@preciouscomms.com<\/a><\/p>\n

+65 6303 0567[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]07\/06\/2020[\/vc_column_text][vc_column_text] Arvind Limited Launches Omnipremise, a Unified Contact-Centre-as-a-Service Solution Powered by Genesys Designed with modularity in mind, Omnipremise is a cost effective yet scalable multi-cloud solution; Caters to organisations of all sizes, helping them to overcome challenges presented by COVID-19 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]Genesys\u00ae, the global leader in […]<\/p>\n","protected":false},"author":728,"featured_media":0,"template":"","class_list":["post-332235","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"07\/06\/2020","utm_pass":false,"disable_chat":false,"meta_title":"Arvind Limited Launches Omnipremise, a Unified Contact-Centre-as-a-Service Solution Powered by Genesys","meta_description":"Arvind Limited Launches Omnipremise, a Unified Contact-Centre-as-a-Service Solution Powered by Genesys. Read the release.\r\n","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":""},"news_date":"2020-07-06","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/332235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/728"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/332235\/revisions"}],"predecessor-version":[{"id":332249,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/332235\/revisions\/332249"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=332235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}