{"id":245442,"date":"2020-03-04T09:39:49","date_gmt":"2020-03-04T17:39:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&#038;p=245442"},"modified":"2025-01-14T16:29:45","modified_gmt":"2025-01-15T00:29:45","slug":"genesys-acquires-nguvu","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-acquires-nguvu","title":{"rendered":"Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow\u2019s Workforce with Gamification and Machine Learning"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]03\/04\/2020[\/vc_column_text][vc_column_text]<\/p>\n<h1><strong>Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow\u2019s Workforce with Gamification and Machine Learning<\/strong><\/h1>\n<p>&nbsp;<\/p>\n<h2>New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organisation<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<a href=\"https:\/\/www.genesys.com\/en-sg\">Genesys\u00ae<\/a>, the global leader in <a href=\"https:\/\/www.genesys.com\/en-sg\/solutions\/customer-service\">cloud customer experience<\/a> and <a href=\"https:\/\/www.genesys.com\/move-to-the-cloud\">contact centre solutions<\/a>, has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve employee engagement and performance.<\/p>\n<p>Now, Genesys customers can take advantage of a modern way to deliver even better employee experiences. Adding native gamification further strengthens the existing WEM capabilities of Genesys Cloud, an all-in-one solution and the world\u2019s leading public cloud contact centre platform. Together, the solutions enable businesses to radically improve employee engagement, customer experiences, staff retention and cost savings.<\/p>\n<p>\u201cHelping organisations elevate ordinary transactions into meaningful connections that reinforce to customers how much they matter is central to our vision, Experience as a Service<sup>SM<\/sup>. While this is no easy feat, it can be done with a combination of advanced cloud and artificial intelligence (AI) technologies and a highly engaged workforce,\u201d said Tony Bates, Chief Executive Officer of Genesys. \u201cThat\u2019s why we are bringing nGUVU into the Genesys family to help organisations positively influence employee behavior and performance through gamification. Following our recent recognition as a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management<a href=\"#_ftn1\" name=\"_ftnref1\">[1]<\/a>, this acquisition offers yet another proof-point that Genesys is ready to support the next generation of the world\u2019s workforce.\u201d<\/p>\n<p><strong>Making a difference in the employee experience <\/strong><\/p>\n<p>Through the award-winning nGUVU solution, current customers have seen significant improvements to key business metrics including:<\/p>\n<ul>\n<li><strong>Carestream Dental<\/strong>, a global provider of imaging systems and practice management software for general and specialist dental practices, increased employee performance equivalent to adding 12 team members, in just three months.<\/li>\n<\/ul>\n<ul>\n<li><strong>Senske Services<\/strong>, a leading lawn, tree and pest control company, increasedrevenue generated per call by more than 15%\u00a0and improved employee schedule adherence through enhanced visibility and streamlined processes.<\/li>\n<\/ul>\n<p>nGUVU Chief Executive Officer Pierre Donaldson said, \u201cThis marks a major milestone for nGUVU, and we couldn\u2019t be more excited to join the Genesys team. The scalability we gain from Genesys Cloud WEM benefits our existing customers and gives organisations of all sizes across the globe a powerful gamification solution to help their employees become more effective and engaged.\u201d<\/p>\n<p><strong>Technology built for the shifting workforce<\/strong><\/p>\n<p>By adding gamification to its WEM offering, Genesys is strategically positioned to help customers provide an improved employee experience that meets the needs of the evolving workforce. nGUVU\u2019s solution builds upon the natural human desire for competition, collaboration and achievement by using game mechanics, social media concepts and recognition to help businesses retain and attract the next generation of employees. This is relevant given 75% of the global workforce will be made up of Millennials by 2025<a href=\"#_ftn2\" name=\"_ftnref2\"><sup>[2]<\/sup><\/a>. Having spent thousands of hours playing video games, research shows these digital natives are more technologically adept and motivated by opportunities for friendly competition as well as earning rewards, points, badges and more.<\/p>\n<p>\u201cIncreasingly, organisations recognise the importance of the employee in the overall customer experience equation. With the addition of nGUVU\u2019s gamification, Genesys is addressing the way progressive employees want to work,\u201d said Alan Webber, program vice president of IDC. \u201cAs the industry shifts from a workforce optimisation approach to focusing on employee experience and engagement, this strategic acquisition reinforces the company\u2019s commitment to delivering the next generation of workforce tools powered by the cloud and AI.\u201d<\/p>\n<p><strong>Immediate value for Genesys Cloud customers<\/strong><\/p>\n<p>The nGUVU solution, <a href=\"https:\/\/appfoundry.genesys.com\/filter\/purecloud\/listing\/92c67f83-7ad6-4da5-a72f-e68a8f32a07a\">nGAGEMENT<\/a>, is already seamlessly integrated with Genesys Cloud and available as a premium application on the <a href=\"https:\/\/www.genesys.com\/partners\/appfoundry\">Genesys AppFoundry<\/a>\u00ae. This means customers can experience the benefits of nGAGEMENT right away via a single-click free trial through the marketplace. nGUVU gamification adds to the employee engagement capabilities of the Genesys Cloud WEM suite, which also includes tools for resource management, quality assurance and compliance. As a result of the acquisition, customers will gain greater insights by leveraging workforce performance data from nGUVU across the Genesys AI suite, including predictive routing and automated forecasting and scheduling. This enables organisations to create more\u00a0personalised, end-to-end experiences\u00a0for employees\u00a0and customers.<\/p>\n<p>For more information about the comprehensive Genesys Cloud WEM solution, access a complimentary copy of the <a href=\"https:\/\/www.genesys.com\/resources\/2020-gartner-magic-quadrant-for-workforce-engagement-management?utm_source=twitter&amp;utm_medium=organicsocial&amp;utm_campaign=gartner_wem_mq&amp;utm_content=1582562145\">Gartner 2020 Magic Quadrant for Workforce Engagement Management<\/a> that names Genesys a Visionary.<\/p>\n<p>[1]Gartner Magic Quadrant for Workforce Engagement Management, 24 February 2020, Jim Davies<\/p>\n<p><a href=\"#_ftnref2\" name=\"_ftn2\">[2]<\/a>EY.com, EY, 2015, https:\/\/www.ey.com\/Publication\/vwLUAssets\/Global_generations_study\/$FILE\/EY-global-generations-a-global-study-on-work-life-challenges-across-generations.pdf<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Gartner Disclaimer<\/strong><\/p>\n<p>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n<h6><a href=\"#_ftnref1\" name=\"_ftn1\"><\/a><\/h6>\n<p><strong>About Genesys<\/strong><\/p>\n<p>Every year,\u00a0Genesys\u00ae delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries.\u00a0Through the power\u00a0of\u00a0the cloud\u00a0and AI,\u00a0our technology\u00a0connects\u00a0every customer moment\u00a0across\u00a0marketing,\u00a0sales\u00a0and\u00a0service on any channel,\u00a0while also improving employee experiences.\u00a0Genesys\u00a0pioneered Experience as a\u00a0Service<sup>SM<\/sup>\u00a0so organisations of any size can provide true personalisation at scale,\u00a0interact with empathy, and\u00a0foster customer trust\u00a0and\u00a0loyalty. This is\u00a0enabled\u00a0by\u00a0Genesys Cloud<sup>TM<\/sup>, an all-in-one solution and the\u00a0world\u2019s leading public cloud contact centre platform,\u00a0designed for rapid innovation, scalability and flexibility. Visit\u00a0<a href=\"https:\/\/www.genesys.com\/en-sg\">https:\/\/www.genesys.com\/en-sg<\/a><\/p>\n<p><em>\u00a92020 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, Genesys Cloud and Experience as a Service are trademarks, servicemarks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Contacts<\/strong>:<\/p>\n<p><strong>Yvette Schlegelmilch<\/strong><\/p>\n<p>Account Manager<\/p>\n<p>ZADRO<\/p>\n<p>yvette@zadroagency.com.au<\/p>\n<p>+61 2 9212 7867<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Elizabeth Williams<\/strong><\/p>\n<p>Group Account Director<\/p>\n<p>ZADRO<\/p>\n<p>elizabeth@zadroagency.com.au<\/p>\n<p>+61 411 201 354<\/p>\n<p>&nbsp;<\/p>\n<h6><a href=\"#_ftnref1\" name=\"_ftn1\"><\/a><\/h6>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1572299908147{padding-bottom: 0px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_column_text el_class=&#8221;pre_h1&#8243;]03\/04\/2020[\/vc_column_text][vc_column_text] Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow\u2019s Workforce with Gamification and Machine Learning &nbsp; New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organisation [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1572297878492{padding-top: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Genesys\u00ae, the global [&hellip;]<\/p>\n","protected":false},"author":728,"featured_media":0,"template":"","class_list":["post-245442","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"03\/04\/2020","utm_pass":false,"disable_chat":false,"meta_title":"Genesys Acquires nGUVU | Genesys","meta_description":"Genesys Acquires nGUVU to Bolster Employee Experience Capabilities and Empower Tomorrow\u2019s Workforce with Gamification and Machine Learning. 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