{"id":238739,"date":"2020-02-19T20:43:15","date_gmt":"2020-02-20T04:43:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=238739"},"modified":"2021-02-09T23:33:32","modified_gmt":"2021-02-10T07:33:32","slug":"new-usage-based-pricing-for-genesys-cloud","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/new-usage-based-pricing-for-genesys-cloud","title":{"rendered":"New Usage-based Pricing for Genesys Cloud Gives Organisations Ultimate Flexibility"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]02\/20\/2020[\/vc_column_text][vc_column_text]<\/p>\n

New Usage-based Pricing for Genesys Cloud Gives Organisations Ultimate Flexibility<\/strong><\/h1>\n

Customer experience industry\u2019s most comprehensive pricing model offers plans starting at just $0.68 USD per user, per hour<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]Genesys\u00ae,<\/a> the global leader in cloud customer experience<\/a> and contact centre solutions<\/a>,<\/u> has rolled out new hourly pricing for Genesys Cloud. Now, organisations can pay only for time spent using the company\u2019s all-in-one solution, which is also the world\u2019s leading public cloud contact center platform. Customers can choose from Genesys Cloud\u2019s multiple pricing options \u2014 the flexible usage-based pricing that starts at just $0.68 USD per user hour or the existing named and concurrent models. While competitors with similar pricing structures charge additional fees for use of IVRs, data storage and API requests, Genesys Cloud includes this functionality in its flat rate. This makes it one of the most inclusive hourly pricing offers in the industry.<\/p>\n

\u201cThe new Genesys Cloud usage-based pricing<\/a> is simple, transparent and enables organisations to pay only for what they use,\u201d said Olivier Jouve, executive vice president and general manager of Genesys Cloud. \u201cWith this additional pricing option, we\u2019re giving organisations the ultimate flexibility to choose how they\u2019ll consume Genesys Cloud. We\u2019re making Experience as a ServiceSM<\/sup> attainable for any organisation so they can lead with empathy in every customer interaction, resulting in more personalised connections.\u201d<\/p>\n

Visibility and control down to the millisecond <\/strong><\/p>\n

While many organisations are well-served by monthly user pricing, others benefit from the cost savings of time-based subscriptions, such as those with numerous part-time employees or seasonal spikes. Genesys hourly billing also lets customers achieve volume-based discounts through up-front commitments. In addition, customers now have by-the-millisecond visibility into consumption by user and by day, so they know the costs they have incurred.<\/p>\n

Depending upon the organisation\u2019s needs, customers can choose from three convenient usage-based Genesys Cloud packages:<\/p>\n