{"id":228429,"date":"2020-02-04T22:55:28","date_gmt":"2020-02-05T06:55:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=228429"},"modified":"2020-02-04T23:21:02","modified_gmt":"2020-02-05T07:21:02","slug":"genesys-introduces-experience-as-a-service-enabling-organisations-to-deliver-true-personalisation","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-introduces-experience-as-a-service-enabling-organisations-to-deliver-true-personalisation","title":{"rendered":"Genesys Introduces Experience as a Service Enabling Organisations to Deliver True Personalisation"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]01\/15\/2020[\/vc_column_text][vc_column_text]<\/p>\n

Genesys Introduces Experience as a Service Enabling Organisations\u00a0<\/strong>to Deliver True Personalisation <\/strong><\/h1>\n

Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world\u2019s leading public cloud contact centre platform<\/em><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Genesys\u00ae,<\/a> the global leader in omnichannel customer experience<\/a> and contact centre solutions<\/a>, announces it is changing the name of its flagship software as a service (SaaS) offering, PureCloud\u00ae, to Genesys Cloud\u2122.\u00a0This shift reflects the evolution of the company and marks the launch of Experience as a ServiceSM<\/sup> powered by Genesys Cloud, which enables organisations to achieve true personalisation at scale. Genesys Cloud, an all-in-one solution and the world\u2019s leading public cloud contact centre platform, helps organisations provide better experiences to their customers and employees.<\/p>\n

\u201cThrough Genesys Cloud<\/a>, we\u2019re delivering Experience as a Service to make it easier for organisations to foster customer trust and loyalty. This starts by helping them know their customers as individuals, not profiles or segments, and leading with empathy throughout every connected moment,\u201d said Tony Bates, chief executive officer of Genesys. \u201cWhen businesses can provide distinctive experiences tailored for each customer, they\u2019re achieving the level of personalisation today\u2019s consumers are looking for \u2013 and that\u2019s what we enable with Genesys Cloud.\u201d<\/p>\n

The solution for any<\/em> organisation<\/strong><\/p>\n

\u00a0<\/strong>Last year alone, nearly 500 new customers across the globe selected Genesys Cloud, including Banco Inter, Concord Servicing Corporation, eFinancial, Ethiopian Airlines, Medicard Philippines, Inc., SITA and TechStyle. The company also announced it closed more than 1,000 deals with existing customers in 2019, helping them to further modernise the service they deliver through Genesys Cloud. Deployments range in size from 20 to 20,000 seats with nearly 90 percent of organisations fully implemented in just 90 days.<\/p>\n

\u201cAs the fastest growing digital bank in Brazil, we chose Genesys Cloud because we needed a cloud-based omnichannel customer experience platform that could keep up with our accelerated growth strategy,\u201d said Jo\u00e3o Marcus dos Santos, customer care IT leader of Banco Inter. \u201cGenesys Cloud allows us to use a single solution to engage with our customers on every channel and provides the flexibility we need for our company\u2019s rapid evolution, enabling us to add innovative and disruptive solutions quickly.\u201d<\/p>\n

New pricing gives businesses ultimate agility\u00a0 <\/strong><\/p>\n

\u00a0<\/strong>To make it even simpler for organisations to adopt Genesys Cloud, the company is rolling out new usage-based pricing. Beginning in the first quarter of 2020, customers have the flexibility to pay only for the hours they want and add as many users as required. In addition, customers can also make changes to their subscription bundle, such as increasing hours and adding digital channels or workforce engagement management seats. This gives customers unmatched versatility to tailor their subscriptions to meet evolving business requirements.<\/p>\n

\u201cAfter a nearly 30-year legacy of providing leading on-premises contact centre solutions, Genesys has successfully pivoted to the cloud \u2013\u00a0a feat many premises providers have tried but few have succeeded in making,\u201d\u00a0said\u00a0Sheila\u00a0McGee-Smith, president, McGee-Smith Analytics. \u201cGenesys Cloud gives businesses the best of both worlds: one of the industry\u2019s most powerful cloud platforms enabling rapid innovation and scalability, coupled with the knowledge and expertise of an industry pioneer. This winning combination enables even the most complex organisations to provide a differentiated experience to each customer, every time.\u201d<\/p>\n

\u00a0<\/strong>The platform for rapid innovation <\/strong><\/p>\n

\u00a0<\/strong>Easily and cost-effectively customisable, Genesys Cloud is an innovative development platform that allows organisations to address the unique needs of their customers and industry. With its robust feature set, open APIs and 100% microservices-based architecture, the platform was built for developers by developers. In fact, last year alone, 60% of the platform\u2019s 7 billion and growing monthly API calls originated from customers and partners. In addition, organisations have even more opportunity to make Genesys Cloud their own by leveraging applications, integrations and services from the Genesys AppFoundry<\/a>\u00ae, the fastest growing dedicated customer experience marketplace in the industry.<\/p>\n

The company also announced it is delivering all new innovations exclusively via the Genesys Cloud platform. This makes it easy for any Genesys customer \u2013 whether on-premises, cloud or hybrid \u2013 to consume new capabilities, including artificial intelligence, digital, predictive analytics and more, regardless of the Genesys product they use.<\/p>\n

Learn more about transitioning from an on-premises contact centre solution to Genesys Cloud<\/a>.<\/p>\n

About Genesys<\/strong><\/p>\n

Every year,\u00a0Genesys\u00ae delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries.\u00a0Through the power\u00a0of\u00a0the cloud\u00a0and AI,\u00a0our technology\u00a0connects\u00a0every customer moment\u00a0across\u00a0marketing,\u00a0sales\u00a0and\u00a0service on any channel,\u00a0while also improving employee experiences.\u00a0Genesys\u00a0pioneered Experience as a\u00a0ServiceSM<\/sup>\u00a0so organisations of any size can provide true personalisation at scale,\u00a0interact with empathy, and\u00a0foster customer trust\u00a0and\u00a0loyalty. This is\u00a0enabled\u00a0by\u00a0Genesys CloudTM<\/sup>, an all-in-one solution and the\u202fworld\u2019s leading public cloud contact centre platform,\u202fdesigned for rapid innovation, scalability and flexibility. Visit\u00a0https:\/\/www.genesys.com\/en-sg<\/a><\/p>\n

\u00a92020 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, and the Genesys logo, are trademarks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text el_class=”pre_h1″]01\/15\/2020[\/vc_column_text][vc_column_text] Genesys Introduces Experience as a Service Enabling Organisations\u00a0to Deliver True Personalisation Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world\u2019s leading public cloud contact centre platform [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Genesys\u00ae, the global leader in omnichannel customer experience and contact centre solutions, announces it is changing the […]<\/p>\n","protected":false},"author":728,"featured_media":0,"template":"","class_list":["post-228429","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"01\/15\/2020","utm_pass":false,"disable_chat":false,"meta_title":"Genesys Introduces Experience as a Service %%page%% | Genesys","meta_description":"Through Genesys Cloud, we\u2019re delivering Experience as a Service to make it easier for organisations to foster customer trust and loyalty. Read the release"},"news_date":"2020-01-15","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/228429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/728"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/228429\/revisions"}],"predecessor-version":[{"id":228442,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/228429\/revisions\/228442"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=228429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}