{"id":224678,"date":"2020-01-20T23:09:30","date_gmt":"2020-01-21T07:09:30","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=224678"},"modified":"2020-01-27T23:18:11","modified_gmt":"2020-01-28T07:18:11","slug":"genesys-japan-appoints-paul-ito-ricci-as-new-president-of-japan","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-japan-appoints-paul-ito-ricci-as-new-president-of-japan","title":{"rendered":"Genesys Japan appoints Paul Ito Ricci as new President of Japan"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle” css=”.vc_custom_1580194299109{margin-bottom: 30px !important;}”][vc_column][vc_column_text el_class=”pre_h1″]01\/20\/2020[\/vc_column_text][vc_column_text]<\/p>\n

Genesys Japan appoints Paul Ito Ricci as new President of Japan<\/h1>\n

Appointment will serve to drive business momentum and chart new growth paths for Genesys Cloud in Japan<\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]TOKYO \u2014 January 20, 2020<\/strong> \u2014 Genesys Japan (Headquarters: Shinjuku-ku, Tokyo), the global leader in omnichannel customer experience<\/a> and contact center solutions<\/a>, today announced Paul Ito Ricci as its new President of Japan, effective immediately. Ricci succeeds Yoichi Hosoi, who will serve as an advisor for Genesys Japan.<\/p>\n

Ricci brings in his experience of more than 15 years as a sales leader in the customer experience and contact center industry. In this role, Ricci is primarily responsible for growing the company\u2019s market share and overseeing its operational strategies in Japan.<\/p>\n

Previously as Vice President of Enterprise Sales Division for Genesys, Ricci led the launch of the company\u2019s flagship cloud contact center solution, Genesys Cloud (formerly Genesys PureCloud), in Japan. During his tenure as a sales leader at the company, Genesys Cloud bookings and revenue significantly increased in Japan.\u201d<\/p>\n

Ricci joined Genesys in 2017, following the company\u2019s acquisition of Interactive Intelligence where he served as country manager for more than three years.<\/p>\n

\u201cToday\u2019s customers want to feel like they have a relationship with a brand that\u2019s built just for them across any touchpoint \u2013 whether using the phone or digital channels such as web, chat, line or even social media,\u201d said Ricci. \u201cCloud is essential for organizations to achieve the necessary flexibility and agility to deliver this level of service and continually adapt to ever-changing customer requirements. Through Genesys Cloud and artificial intelligence-based technologies, like our customer journey tracking analytics solution AltoCloud, we are committed to helping businesses deliver the highly personalized experiences consumers expect on any channel, every time.\u201d<\/p>\n

Ricci is charged with continuing to expand Genesys Cloud in Japan, enabling businesses to achieve personalization for each customer interaction, from offline to digital.<\/p>\n

 <\/p>\n

About Genesys<\/strong><\/p>\n

Genesys\u00ae powers more than 25 billion of the world\u2019s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com<\/a> on Twitter<\/a>, Facebook<\/a>, YouTube<\/a>, LinkedIn<\/a> and the Genesys blog<\/a>.<\/p>\n

\u00a0<\/em><\/p>\n

\u00a92019 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, the Genesys logo, and Genesys PureCloud are trademarks and\/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.<\/em><\/p>\n

 <\/p>\n

Media Contacts<\/strong>:<\/p>\n

Tetsuya Saito<\/strong><\/p>\n

Marketing Department<\/p>\n

Genesys Japan<\/p>\n

Tel: 03-5989-1430<\/p>\n

Email: tetsuya.saito@genesys.com<\/p>\n

 <\/p>\n

Alexandre Zabava<\/strong><\/p>\n

Vertigo<\/p>\n

Tel: 080-4178-2393<\/p>\n

Email: alex@vertigo.jp[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1572299908147{padding-bottom: 0px !important;}”][vc_row equal_height=”yes” content_placement=”middle” css=”.vc_custom_1580194299109{margin-bottom: 30px !important;}”][vc_column][vc_column_text el_class=”pre_h1″]01\/20\/2020[\/vc_column_text][vc_column_text] Genesys Japan appoints Paul Ito Ricci as new President of Japan Appointment will serve to drive business momentum and chart new growth paths for Genesys Cloud in Japan[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1572297878492{padding-top: 0px !important;}”][vc_row][vc_column][vc_column_text]TOKYO \u2014 January 20, 2020 \u2014 Genesys Japan (Headquarters: Shinjuku-ku, Tokyo), the global leader […]<\/p>\n","protected":false},"author":728,"featured_media":0,"template":"","class_list":["post-224678","announcements","type-announcements","status-publish","hentry"],"acf":{"news_date":"01\/20\/2020","utm_pass":false,"disable_chat":false},"news_date":"2020-01-20","_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/224678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/announcements"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/728"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/224678\/revisions"}],"predecessor-version":[{"id":224687,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/announcements\/224678\/revisions\/224687"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=224678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}