{"id":174815,"date":"2019-10-07T16:07:37","date_gmt":"2019-10-07T23:07:37","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=announcements&p=174815"},"modified":"2025-01-14T16:24:44","modified_gmt":"2025-01-15T00:24:44","slug":"genesys-cloud-products-soar-with-record-sales-and-70-percent-yoy-annual-revenue-growth","status":"publish","type":"announcements","link":"https:\/\/www.genesys.com\/en-sg\/company\/newsroom\/announcements\/genesys-cloud-products-soar-with-record-sales-and-70-percent-yoy-annual-revenue-growth","title":{"rendered":"Genesys Cloud Products Soar, with Record Sales and 70% YOY Annual Revenue Growth"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1528494718870{background-image: url(https:\/\/www.genesys.com\/media\/Newsroom.jpg?id=8353) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text]<\/p>\n

Genesys Cloud Products Soar, with Record Sales and 70% YOY Annual Revenue Growth<\/strong><\/h1>\n

Avaya displacements drive 143% increase in Genesys Cloud sales<\/em><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]Sydney, September 10, 2019 \u2014 <\/strong>Global technology and customer experience leader Genesys<\/a>\u00ae, reports 70% of new customers selected cloud offerings from its full range of omnichannel contact centre solutions in the first six months of 2019.<\/p>\n

Fast adoption of the company\u2019s next-generation customer experience platform, Genesys Cloud<\/a>, is the engine driving the rapid growth. Organisations of all sizes around the world including Australian and New Zealand companies MyBudget<\/a>,\u00a0Feros Care<\/a>,\u00a0Westpac NZ<\/a>, O\u2019Brian Glass <\/strong>and the Fair Work Ombudsman<\/strong> are turning to Genesys Cloud for its resiliency, security and rapid innovation. In fact, Genesys Cloud revenue has increased 70% year over year (YOY), and sales continue a steady climb upward, growing 112% in the second quarter compared to the same period last year.<\/p>\n

The strong progress of the cloud platforms extends across the SaaS product suite, which includes Genesys PureCloud. The success of PureCloud is particularly notable, as the solution has continued its triple digit revenue growth every year since its launch in 2015. In the first half of 2019, PureCloud revenue increased nearly 110% YOY.<\/p>\n

\u201cWe\u2019ve reached a tipping point where the vast majority of new customers are choosing our flagship cloud offer,\u201d said Genesys CEO Tony Bates. \u201cGenesys Cloud is the platform to help both new and existing customers deliver the experiences consumers demand as the new era of personalisation continues to change the landscape. We\u2019ll meet organisations wherever they are in their journey to the cloud to help them successfully manage every moment with their most important asset: their customers.\u201d<\/p>\n

Grabbing market share in the cloud<\/strong><\/p>\n

With its prescriptive approach and proven use cases, a driving force behind this remarkable momentum is the\u00a0Genesys PureBridge offer<\/a>. In the first half of this year alone, sales from Avaya displacements have risen by 143% compared with the same period last year, propelling Genesys growth even further.<\/p>\n

Companies that have moved to Genesys offerings are realising tremendous returns, as noted in a recent report from Nemertes Research<\/a>. The global research-advisory and consulting firm surveyed several companies that moved from legacy, on-premises solutions to Genesys customer experience technology \u2013 with 70% using the Genesys Cloud platform. The report identified common benefits including quick implementation times, scalability in global expansion, increased sales and rapid availability of new features. Other Genesys implementation outcomes include:<\/p>\n