{"id":604958,"date":"2025-06-09T19:09:20","date_gmt":"2025-06-10T02:09:20","guid":{"rendered":"https:\/\/www.genesys.com\/advantages\/genesys-vs-nice"},"modified":"2025-11-27T23:36:58","modified_gmt":"2025-11-28T07:36:58","slug":"genesys-vs-nice","status":"publish","type":"advantages","link":"https:\/\/www.genesys.com\/en-sg\/advantages\/genesys-vs-nice","title":{"rendered":"Vendor Comparison: Genesys vs. Nice"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1763628272365{background-image: url(https:\/\/www.genesys.com\/media\/comparison-Nice-bg-2025.jpg?id=575755) !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;rounded p-2 p-lg-4 mt-md-0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys vs. NICE CXone<\/h1>\n<p class=\"text-22\">Analysts and users agree: Genesys Cloud is a leading contact centre platform.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form nolazy noknown noprefill nopp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_off white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_off  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604958\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"advantages\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604958\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"604958\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_off required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_off required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_off country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_off required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Standard\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Begin my self-guided tour\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Begin my self-guided tour\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;.vc_custom_1763628102443{margin-top: 80px !important;}&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\" style=\"text-align: center;\">Thank you for your request.<br \/>\nYou are now demo-bound!<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Real customers, real results<\/h2>\n<p class=\"text-22\">Genesys enables organisations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;]<div class=\"btn-container justify-content-lg-center justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#form\" target=\"\" rel=\"\">Begin my self-guided tour<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel stats-layout\" data-layout=\"stats\" data-count=\"4\"><div class=\"carousel-main-row row gutter-small\"><div class=\"customer-stat-item col-lg-3 col-sm-6\" data-customer=\"Coca-Cola Bottlers\u2019 Sales and Services\"><a class=\"component card w-100 bgc-lgray text-start logo chevron-only vertical\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col logo\"><img decoding=\"async\" class=\"card-img-top logo company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/div><div class=\"card-body\"><p class=\"h2\">50%<\/p><p>reduction in TCO<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"customer-stat-item col-lg-3 col-sm-6\" data-customer=\"GSG\"><a class=\"component card w-100 bgc-lgray text-start logo chevron-only vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/gsg\"><div class=\"thumbnail-col logo\"><img decoding=\"async\" class=\"card-img-top logo company-logo\" alt=\"Gsg logo x300\" src=\"https:\/\/www.genesys.com\/media\/gsg-logo-x300.png\" width=\"300\" height=\"119\"><\/div><div class=\"card-body\"><p class=\"h2\">88%<\/p><p>improvement in service levels<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"customer-stat-item col-lg-3 col-sm-6\" data-customer=\"City of Clearwater\"><a class=\"component card w-100 bgc-lgray text-start logo chevron-only vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/city-of-clearwater\"><div class=\"thumbnail-col logo\"><img decoding=\"async\" class=\"card-img-top logo company-logo\" alt=\"City of clearwater x300\" src=\"https:\/\/www.genesys.com\/media\/CIty_of_Clearwater_x300.png\" width=\"300\" height=\"183\"><\/div><div class=\"card-body\"><p class=\"h2\">108%<\/p><p>improvement in call answer rate in first two weeks<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"customer-stat-item col-lg-3 col-sm-6\" data-customer=\"National Domestic Violence Hotline\"><a class=\"component card w-100 bgc-lgray text-start logo chevron-only vertical\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/national-domestic-violence-hotline\"><div class=\"thumbnail-col logo\"><img decoding=\"async\" class=\"card-img-top logo company-logo\" alt=\"Ndvh 100x100\" src=\"https:\/\/www.genesys.com\/media\/NDVH_100x100.png\" width=\"100\" height=\"100\"><\/div><div class=\"card-body\"><p class=\"h2\">90-second<\/p><p>reduction in handle time with AI automation<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; background_colour=&#8221;bgc-lgray&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-5 vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8221;d-flex flex-row flex-wrap&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<h2>Analysts and users agree \u2014 Genesys is a leader<\/h2>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6 vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/en-sg\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" alt=\"CC '25_Resource landing-824x528-px-glass\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2025 Gartner<sup>\u00ae<\/sup> Critical Capabilities for Contact Centre as a Service<\/p>\n<p>Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/en-sg\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree.png\" alt=\"chunker-IDC MarketSpace-analysts_agree\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">IDC MarketScape: Worldwide General Purpose Conversational Artificial intelligence Platforms 2025 Vendor Assessment<\/p>\n<p>Genesys named a general purpose Conversational AI Leader by IDC MarketScape<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/en-sg\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"821\" height=\"465\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/MVP-Hompage-820x464-1.png\" alt=\"MVP Hompage - 820x464\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">The Forrester Wave\u2122: Contact Centre As A Service Platforms, Q2 2025 report<\/p>\n<p>Genesys named a Leader by Forrester in CCaaS<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column c_sticky=&#8221;yes&#8221; width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"text-balance\">Don\u2019t settle for NICE<\/h2>\n<p class=\"text-22 text-balance\">Genesys delivers self-service solutions, agent-assisted engagement and native workforce engagement management \u2014 all from one platform. Discover all Genesys Cloud has to offer with just a few clicks.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Begin my self-guided tour<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"332\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/logo-trust-radius.png\" alt=\"logo-trust-radius\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201cThe user interface of Genesys is far superior to NICE CXone. Very clean and intuitive. We were able to get our Agents up and running on Genesys simply by recording a 17-minute tutorial webinar. With NICE CXone, based on what we saw in the demo, it would have taken weeks of training for our Agents to become comfortable with the system. Also, the subscription fees for NICE CXone were double that of Genesys, for fewer standard features.\u201d<\/p>\n<p><strong>Vice-President in Information Technology<\/strong><br \/>\nNon-profit Organisation Management Company<\/p>\n<\/div><\/div><style type='text\/css'>\r .space-between .card-body{display: flex; flex-direction: column; justify-content: space-between;}\r <\/style>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"332\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/logo-trust-radius.png\" alt=\"logo-trust-radius\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201cWe switched from inContact most recently because of the continually increasing cost and the apathetic and constantly decreasing levels of support\/service.<br \/>\nReturn on investment:<\/p>\n<ul>\n<li class=\"text-18\">Genesys Cloud has lowered the cost of ownership 370% over the previous systems we&#8217;ve used.<\/li>\n<li class=\"text-18\">Genesys Cloud has improved the cycle time for Quality Management 150% over previous systems. Mostly by making the calls available more real-time and easily. It provides a pretty much turnkey quality system that&#8217;s easy to use and implement.<\/li>\n<li class=\"text-18\">We don&#8217;t use the full functionality of all the Genesys Cloud features (WFO, Dialer) but it&#8217;s nice to know you can expand your operation and still utilise the same system.\u201d<\/li>\n<\/ul>\n<p><strong>Mike McGowan<\/strong><br \/>\nCustomer Care Manager<br \/>\nAcclivity LLC<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1763628272365{background-image: url(https:\/\/www.genesys.com\/media\/comparison-Nice-bg-2025.jpg?id=575755) !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;rounded p-2 p-lg-4 mt-md-0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Genesys vs. NICE CXone Analysts and users agree: Genesys Cloud is a leading contact centre platform. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1763628102443{margin-top: 80px !important;}&#8221; el_class=&#8221;thank-you&#8221;] Thank you for your request. You are now demo-bound! [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Real customers, real [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"template":"","class_list":["post-604958","advantages","type-advantages","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/advantages"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/9"}],"version-history":[{"count":9,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604958\/revisions"}],"predecessor-version":[{"id":606145,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604958\/revisions\/606145"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=604958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}