{"id":604926,"date":"2025-06-06T11:03:42","date_gmt":"2025-06-06T18:03:42","guid":{"rendered":"https:\/\/www.genesys.com\/advantages\/genesys-vs-avaya"},"modified":"2025-11-27T23:33:30","modified_gmt":"2025-11-28T07:33:30","slug":"genesys-vs-avaya","status":"publish","type":"advantages","link":"https:\/\/www.genesys.com\/en-sg\/advantages\/genesys-vs-avaya","title":{"rendered":"Genesys vs. Avaya"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1763626831772{background-image: url(https:\/\/www.genesys.com\/media\/genesys-wave-big-right.png?id=560222) !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1748540385370{margin-bottom: 4rem !important;}&#8221;]<\/p>\n<h1 class=\"\">Genesys vs. Avaya<\/h1>\n<p class=\"text-22 text-balance\">Analysts and users agree: Genesys Cloud is a leading contact centre platform<\/p>\n<ul>\n<li class=\"text-22\"><strong>Thousands<\/strong> of Avaya migrations<\/li>\n<li class=\"text-22\"><strong>33%<\/strong> average TCO savings<\/li>\n<li class=\"text-22\"><strong>64%<\/strong> average reduction in YoY capex<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1741645478621{padding-bottom: 20px !important;}&#8221;]<\/p>\n<p class=\"h5\" style=\"text-align: center;\">See for yourself why Genesys Cloud is a leading platform in this self-guided tour<\/p>\n<p>[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form nolazy yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001GbeaAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604926?thankyou=604926&page_type=advantages\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604926\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"advantages\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-sg\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604926\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"604926\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field  flex-lg-fill w-100\"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"User type\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option value=\"Select a user type\">Select a user type<\/option><option value=\"Agent\">Agent<\/option><option value=\"Supervisor\">Supervisor<\/option><option value=\"Administrator\">Administrator<\/option><\/select><label for=\"fe461\">User type<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Tour\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"Genesys vs. Avaya\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604926?thankyou=604926&page_type=advantages\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Begin my self-guided tour\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Begin my self-guided tour\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Real customers, real results<\/h2>\n<p class=\"text-22\">Genesys enables organisations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm&#8221;]<div class=\"btn-container justify-content-lg-center justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#form\" target=\"\" rel=\"\">Begin my self-guided tour<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel stats-layout\" data-layout=\"stats\" data-count=\"4\"><div class=\"carousel-main-row row gutter-small\"><div class=\"customer-stat-item col-lg-3 col-sm-6\" data-customer=\"Coca-Cola Bottlers\u2019 Sales and Services\"><a class=\"component card w-100 bgc-lgray text-start logo chevron-only vertical\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col logo\"><img decoding=\"async\" class=\"card-img-top logo company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/div><div class=\"card-body\"><p class=\"h2\">50%<\/p><p>savings in TCO and enhanced integration possibilities<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"customer-stat-item col-lg-3 col-sm-6\" data-customer=\"GSG\"><a class=\"component card w-100 bgc-lgray text-start logo chevron-only vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/gsg\"><div class=\"thumbnail-col logo\"><img decoding=\"async\" class=\"card-img-top logo company-logo\" alt=\"Gsg logo x300\" src=\"https:\/\/www.genesys.com\/media\/gsg-logo-x300.png\" width=\"300\" height=\"119\"><\/div><div class=\"card-body\"><p class=\"h2\">88%<\/p><p>improvement in service levels<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"customer-stat-item col-lg-3 col-sm-6\" data-customer=\"City of Clearwater\"><a class=\"component card w-100 bgc-lgray text-start logo chevron-only vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/city-of-clearwater\"><div class=\"thumbnail-col logo\"><img decoding=\"async\" class=\"card-img-top logo company-logo\" alt=\"City of clearwater x300\" src=\"https:\/\/www.genesys.com\/media\/CIty_of_Clearwater_x300.png\" width=\"300\" height=\"183\"><\/div><div class=\"card-body\"><p class=\"h2\">108%<\/p><p>improvement in call answer rate in first two weeks<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"customer-stat-item col-lg-3 col-sm-6\" data-customer=\"Rabobank\"><a class=\"component card w-100 bgc-lgray text-start logo chevron-only vertical\" href=\"https:\/\/www.genesys.com\/en-sg\/customer-stories\/rabobank\"><div class=\"thumbnail-col logo\"><img decoding=\"async\" class=\"card-img-top logo company-logo\" alt=\"Rabobank logo x250\" src=\"https:\/\/www.genesys.com\/media\/Rabobank-logo-x250.png\" width=\"250\" height=\"67\"><\/div><div class=\"card-body\"><p class=\"h2\">45%<\/p><p>of questions answered by virtual assistants<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-5 vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8221;d-flex flex-row flex-wrap&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<h2>Analysts and users agree \u2014 Genesys is a leader<\/h2>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604444&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604438&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604445&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604441&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604439&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604443&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604440&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604442&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604447&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/5&#8243; offset=&#8221;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8221;604446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6 vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8221;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/en-sg\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" alt=\"CC '25_Resource landing-824x528-px-glass\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2025 Gartner<sup>\u00ae<\/sup> Critical Capabilities for Contact Centre as a Service<\/p>\n<p>Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/en-sg\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree.png\" alt=\"chunker-IDC MarketSpace-analysts_agree\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">IDC MarketScape: Worldwide General Purpose Conversational Artificial intelligence Platforms 2025 Vendor Assessment<\/p>\n<p>Genesys named a general purpose Conversational AI Leader by IDC MarketScape<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/en-sg\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"821\" height=\"465\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/MVP-Hompage-820x464-1.png\" alt=\"MVP Hompage - 820x464\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">The Forrester Wave\u2122: Contact Centre As A Service Platforms, Q2 2025 report<\/p>\n<p>Genesys named a Leader by Forrester in CCaaS<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column c_sticky=&#8221;yes&#8221; width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Don\u2019t be limited<br \/>\nby Avaya<\/h2>\n<p class=\"text-22\">Genesys delivers self-service solutions, agent-assisted engagement and native workforce engagement management \u2014 all from one platform. Discover all Genesys Cloud has to offer with just a few clicks<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Begin my self-guided tour<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243; elemental_order=&#8221;order-2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"332\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/logo-trust-radius.png\" alt=\"logo-trust-radius\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201cPrior to Genesys, we were using Avaya PBX to deliver calls. Routing was the most basic in nature and service was lacking. We did not have real-time reporting, Scheduling, nor the ability to forecast staff and workload. As our Contact centre expanded and the need to improve service and Customer experience, we looked to Genesys to help us drive efficiencies and productivity across our support organization.\u201d<\/p>\n<p><strong>\u2014 Team Lead, Customer Service<\/strong><br \/>\nComputer Software Company<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"652\" height=\"236\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/g2-crowd-vector-logo.svg\" alt=\"g2-crowd-vector-logo\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201cGenesys is by far the most comprehensive \u2018customer experience\u2019 solution being offered in the marketplace today. Avaya has fallen far behind from a R&amp;D perspective\u2026 Genesys incorporates all of their solutions, features, and functionality\u2026 there is no other solution that I would bet my future on.\u201d<\/p>\n<p><strong>\u2014 Grayton E. K.,<\/strong><br \/>\nNational Solutions Consultant<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; el_id=&#8221;form&#8221; css=&#8221;.vc_custom_1763626831772{background-image: url(https:\/\/www.genesys.com\/media\/genesys-wave-big-right.png?id=560222) !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1748540385370{margin-bottom: 4rem !important;}&#8221;] Genesys vs. Avaya Analysts and users agree: Genesys Cloud is a leading contact centre platform Thousands of Avaya migrations 33% average TCO savings 64% average reduction in YoY capex [\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1741645478621{padding-bottom: 20px !important;}&#8221;] See for yourself why Genesys Cloud is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","class_list":["post-604926","advantages","type-advantages","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/types\/advantages"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604926\/revisions"}],"predecessor-version":[{"id":606143,"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/advantages\/604926\/revisions\/606143"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-sg\/wp-json\/wp\/v2\/media?parent=604926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}