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See why analysts and users came to the same conclusion — Genesys Cloud is a leading contact centre platform

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Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.

Simplify your tech stack for operational agility

Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities.

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Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Source: Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 7 August 2023.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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* Frost & Sullivan is not responsible for any incorrect information supplied by companies or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing valuable market information provided to a select group of customers. Customers acknowledge, when ordering or downloading, that Frost & Sullivan research services are for internal use and not for general publication or disclosure to third parties. No part of this research service may be given, lent, resold, or disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the publisher.

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Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Pri Rathnayake, Pankil Sheth, Drew Kraus, 23, August, 2022.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and Magic Quadrant are registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

This Magic Quadrant was earlier named as Magic Quadrant for Contact Center as a Service, North America and Magic Quadrant for Contact Center as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

Real users share their experiences

Genesys Cloud™ makes it easy to create exceptional experiences. See the results.

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“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”

5 stars

Grayton E. Koenig, National Solutions Consultant
Voxai

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“Genesys Cloud has addressed a number of issues by being an all-in-one solution. It has been especially useful for allowing agents to work from home during the COVID-19 pandemic. No telephone hardware required.”

10 out of 10

Paul Soulodre, Workforce Management Reporting/Analytics
Alberta Motor Association

Genesys Cloud™ easily integrates with the systems you already use

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