Gartner research report

How to Choose Your Best-Fit Vendor for Contact Centre as a Service

Align stakeholders, identify key capabilities and evaluate vendors
to future-proof your investment

Selecting a Contact Centre as a Service (CCaaS) solution is a multiyear commitment that supports customer service, sales and marketing operations. Contact centre leaders responsible for customer service technology should work with stakeholders across the organisation to ensure the solution they choose meets business needs now — and can scale for the future.

Read the latest Gartner® report to discover how to work with cross-functional stakeholders to define technical requirements, validate a proof of concept, and thoroughly investigate the vendor marketplace and partner ecosystem.

You’ll also learn how to:

  • Future-proof your CCaaS investment
  • Build a solution evaluation team
  • Evaluate a vendor’s customer, partner and developer communities

Gartner, How to Choose Your Best-Fit Vendor for Contact Center as a Service, 14 December 2021, By Steve Blood Et Al.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Genesys ChatQuick links
Close Widget

Genesys ChatLive Assistance