Create differentiated experiences and connect customers to the best resource to meet their needs with predictive routing
The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes a flexible and reliable contact centre platform.
The Genesys PureConnect™ platform is the only true, all-in-one omnichannel contact centre and communications solution recognised as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control.
Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems is key to ensure a consistent customer experience.
Built on a simple, all-in-one architecture, the PureConnect platform enables you to consolidate call centre and business communications infrastructures. Because the PureConnect platform was developed on an open and standards-based architecture, it easily provides high performance for small to mid-sized businesses while integrating with external data and features.
Respond without delay as your business needs evolve. Being able to pivot and add new functionalities to meet a range of requirements and speed time-to-value has never been more critical.
The PureConnect platform offers the broadest and deepest set of omnichannel and business communications solutions, built from the ground up to interoperate on a single platform. Because it’s based on a microservices architecture, capabilities aren’t interdependent, so a single error won’t devastate the whole system. Use features selectively based on your needs and add new capabilities quickly and easily as your business grows. The PureConnect customer experience platform also integrates seamlessly with all your systems, including CRM systems from Salesforce, Oracle and Microsoft, as well as various workforce management tools and communications systems.
A customer engagement platform should meet all your business needs. Proven with thousands of customers, the PureConnect platform is extremely flexible and can handle any routing or team requirements. Modify solutions, services and how you pay to meet your unique business needs, today and in the future.
Choose the tools and resources you need for your business. Don’t pay for
tools you don’t use.
Scale up and down to meet seasonal fluctuations and navigate the peaks and valleys of your business.
Migrate to the cloud on your terms and when you’re ready—the same great features are available.
“The Genesys PureConnect solution provides unparalleled contact centre features and flexibility… And its standards-based architecture means that it can seamlessly integrate with a multitude of other business systems from CRM to order management and much more.”
David C., Senior Communications Engineer
Omnichannel is very crucial for customers' experience. The good thing about PureConnect is the flexibility to adjust or adapt to omnichannel.
Hideaki Saito, President & CEO at AXA Direct Life Insurance, Japan
You want a contact centre platform with staying power. And you have to be confident that your solution and vendor will continue to innovate and grow with the market. Rest easy with the knowledge that your contact centre software is a mature and proven solution that’s built on nearly three decades of industry experience. Thousands of customers worldwide rely on the PureConnect platform to create meaningful customer experiences. And Genesys is the only recognised market-leading contact centre vendor for both cloud and on-premises solutions. With the PureConnect platform, you’re covered today and into the future.
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