Make every moment count

Come see the future of customer experience at Genesys Day Series

22 August 2019, Kuala Lumpur, Malaysia

In the midst of new technologies and ever-changing customer expectations, find out what you need to keep your customer engagement on the cutting-edge.

Genesys Day Series ASEAN 2019 is a two-city event (Jakarta and Kuala Lumpur) which brings together industry thought leaders, CX visionaries and partners. Join us to share great conversations, learn about the latest product updates and stories of brands who have immensely benefited from Genesys.

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Follow the conversation at #GenesysLive

Why Attend?

You’ll get to see and experience the future of CX, including AI, while getting valuable insights into how to drive certain business outcomes as well. You’ll learn why customer experience needs to be a part of your digital transformation strategy and optimise your customer engagement platform.

  • Learn about new functionality that can increase your “time to value”
  • Learn how to migrate and leverage cloud contact centre capabilities
  • See how to reduce costs through consolidation and rationalisation
  • Meet with peers, industry experts and Genesys executives

Agenda

Thursday 22 August

TimeEvent
08:30 - 09:30

Registration

09:30 - 09:45

Welcome Address, Matt Surridge, Vice President Business Consulting & Solutions, Genesys

09:45 - 10:00

Disruptive technologies and the next 3 years of CX, with Manoj Menon

10:00 - 10:30

Driving innovation with WhatsApp messaging, Conversational AI & Predictive Engagement

10:30 - 11:00

Morning Tea Break

11:00 - 11:15

Dimension Data CX Bench Marking report with Pranay Anand, Director CX, Dimension Data

11:15 - 11:45

CX Success Story, Aminudin Zainodin, Head Contact Centre, Affin Bank Berhad

11:45 - 12:00

What does CX mean for the organization and how to prepare for the new future, with Manoj Menon

12:00 - 12:30

Enhancing employee experience with Performance DNA, Workforce Management & Agent Assist

12:30 - 14:00

Lunch Break

14:00 - 14:15

Google Cloud Contact Centre with AI with Shin Mei Lee, Enterprise Sales Lead Google Cloud

14:15 - 14:30

Migration to Cloud

14:30 - 14:50

Customer Success with Genesys

14:50 - 15:10

Partner Success with Brian Crowley, Research & Development Director, Radiant Communications Sdn Bhd

15:10 - 15:30

Panel Discussion, moderated by Dave Giblin, Head of Strategic Business Consulting, Genesys

15:30 - 16:30

Closing networking refreshments & lucky draw

Speakers

We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed – watch this space!

Dave Chin

Director, Solutions Consulting, Genesys

Matt Surridge

Vice President, Business Consulting & Solutions, Genesys

Manoj Menon

Founder of Twimbit, Ex-MD of Frost & Sullivan

Jim Campbell

Head of Customer Success, Genesys

Pattadon Banthoonipit

Strategic Solutions Consultant – South East Asia, Genesys

Brian Crowley

Research & Development Director, Radiant Communication Sdn Bhd

Dave Giblin

Head of Strategic Business Consulting, Genesys

Patrick Ong

Head of Solutions Consulting, Genesys

Satish Annamalai

Sr. Business Consultant, Genesys

Jean-Marc Provost

Director Digital & Conversational AI, Genesys

Shin Mei

Sales Lead, Google Cloud

Kelvin Ng

Sr. Solutions Consultant, Genesys

Doddy Kartiwa

Sr. Solutions Consultant, Genesys

Aminudin Zainodin

Head Contact Center at Affin Bank Berhad

Start your journey toward the future
of customer experience at Genesys Day Series

Sponsors

Platinum

Gold

Silver

Supporting Partners

Conference Partners

Shangri-La Hotel, Kuala Lumpur

11, Jalan Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your customer experience.

We look forward to seeing you there!

Register

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