May 16–18, 2023

Genesys APAC Partner Conference

Phuket, Thailand

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Game On. Be Bold.

At Genesys its GAME ON. We’re about to take this year head on. We’ve spent years tackling the hardest part of the business – orchestrating human experiences at every level.

We know it. But the world needs to know it. We will BE BOLD and deliver one great experience orchestration at a time. That’s where our partner ecosystem comes in.

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Agenda

Tuesday, 16 May 2023

12:30 pm

Partner Advisory Board

Please note: The Partner Advisory Board session is by invitation only.

06:00 pm – 08:00 pm

Welcome Reception and Networking Dinner

Jim Wagstaff, Managing Director, Jam Factory

Wednesday, 17 May 2023

08:15 am – 08:55 am

Registration & Exhibition

09:00 am – 09:15 am

Conference Opening

Jim Wagstaff, Managing Director, Jam Factory

09:15 am – 09:35 am

Game On. Be Bold.

We are going big together in 2023. Genesys is the only company to deliver Experience as a Service, so it is Game On. Together we are making Bold moves to lead the Experience Orchestration market. Hear from the team on why this is important for you, our partner, and our customers.

Assaf Tarnopolsky, Senior Vice President, Genesys

George Aprane, Vice President, Channels & Alliances, Genesys

09:35 am – 10:05 am

Experience Orchestration at Scale – Improving Customer Journeys with AI-Driven Optimisation

Our purpose is to deliver the power of empathy to every experience. Experience as a Service, though, goes beyond the contact centre. It encompasses Contact Centre as a Service (CCaaS), experience automation, and experience orchestration capabilities – all on an open cloud platform. The Genesys team will demonstrate the power of Genesys Cloud CX that unifies customer and agent experiences.

Antoine Ducarme, Vice President, Solutions Consulting, Genesys Asia Pacific

James Walford, Strategic Sales Specialist, Genesys Worldwide 

10:05 am – 10:30 am

2023 Partner Strategy & Program

In this session, our Genesys executives will share the new and exciting partner program, strategy and incentives for our partner ecosystem in 2023.

Bas Diepen, Vice President, Partner Programs, Global Partners & Alliances, Genesys

Bernadette Wightman, Senior Vice President, Global Partners & Alliances, Genesys

George Aprane, Vice President, Asia Pacific Channels & Alliances, Genesys 

10:30 am – 11:00 am

Coffee Break & Exhibition

11:00 am – 11:15 am

It's Game On...are you ready to play?

11:15 am – 11:45 am

How Strategic Alliances Can Drive Business Success

The power of three – our partners, AWS and Genesys – will win together. In this presentation, our panellists will share key learnings from around the region as we continue accelerating the growth of Genesys Cloud CX with AWS.

Ashok Sankaran, Director, APAC Partners and Alliances, Genesys

Miho Mizuno, Senior Account Executive, Partner Sales, Genesys

11:45 am – 12:15 pm

A Complete Ecosystem for Partner and Customer Success

The Genesys AppFoundry is a marketplace of solutions that offers Genesys customers the most useful solution-centric marketplace for Genesys Cloud CX in a single location. In this session, top AppFoundry partners will discuss how their solution is solving real business problems with their applications.

Moderator: Juergen Tolksdorf, Senior Director, Genesys

Panellists:

Brad Thomas, CEO, eMite

Patrick Forrester-Roberts, Vice President Global Sales, SuccessKPI

Steve Murray, Director, Pausable (By IP Integration Ltd.)

12:15 pm – 01:30 pm

Lunch & Exhibition

01:30 pm – 05:15 pm

Breakout Track 1

1:30 pm – 2:00 pm

Digital Empowerment combined with AI Experience​

James Walford, Strategic Sales Specialist, Genesys Worldwide 

Phillip Townsend, Sales Specialist – Genesys Cloud Digital & AI, Genesys

2:00 pm – 2:15 pm

Secure Cloud Based Payment Solutions​

Helping APAC businesses secure payments without compromising customer experience

Darren Gill, Chief Revenue Officer, PCI Pal

2:15 pm – 2:45 pm Learn about the Genesys Way of Selling – a new global standardized sales operating system and cultural transformation aligned to our customers’ decision journey & lifecycle, enabling us to maximize seller performance and provide ultimate value to our customers.

Michael Ho, Executive Consultant, Corporate Visions

 Arijit Dey, Partner Account Manager, India, Genesys

2.45 pm – 3:15 pm Go Big and Go Bold with Workforce Engagement Management

Strategically taking your customer to the next level of WEM. Come and see how to make things real and what could be possible.

Andrew Thean, Principal Solutions Consultant (WEM Lead)

3:15 pm – 3:30 pm Presented by Vonage
3:30 pm – 4:00 pm Coffee break
4:00 pm – 4:30 pm

Differentiate and Win Bigger Deals with Journey Analytics & Orchestration at Scale!​

Join us to learn more about how Pointillist enhances the Genesys value proposition and provides a competitive advantage. We will share how to position to old and new buyer personas and walk through use cases and case studies.

Glendon Wong, Head of Solutions Consulting, ASEAN, Genesys

Satish Annamalai, Enterprise Sales Director, Genesys

4:30 pm – 4:45 pm Presented by SightCall
4:45 pm – 5:15 pm

Experience Orchestration is about providing an empathetic experience at scale; and this doesn’t stop with the Contact Centre.

Very often, customer interactions result in the creation of processes handled by ‘back-office’ experts that follow predefined process to drive the customer request to conclusion. In this breakout session, you will learn more about the typical challenges these back-office operations face and how GenesysCloudCX is able to help whilst, at the same time, opening a whole new untapped market for all of us.

Antoine Ducarme, Vice President, Solutions Consulting, Genesys Asia Pacific

01:30 pm – 03:30 pm

Breakout Track 2

1:30 pm – 2:00 pm Go Big and Go Bold with Workforce Engagement Management

Strategically taking your customer to the next level of WEM. Come and see how to make things real and what could be possible.

Andrew Thean, Principal Solutions Consultant (WEM Lead)

2:00 pm – 2:15 pm Voice Migration and Innovation

Learn how AudioCodes innovative voice solutions allow any type of contact center to effortlessly unlock the potential of digital transformation and quickly become a modern contact center, all with minimal investment.

Madnish Garg, Sales Director, Contact Center APAC, AudioCodes

2:15 pm – 2:45 pm

Differentiate and Win Bigger Deals with Journey Analytics & Orchestration at Scale!​

Join us to learn more about how Pointillist enhances the Genesys value proposition and provides a competitive advantage. We will share how to position to old and new buyer personas and walk through use cases and case studies.

Glendon Wong, Head of Solutions Consulting, ASEAN, Genesys

Satish Annamalai, Enterprise Sales Director, Genesys

2.45 pm – 3:15 pm

Experience Orchestration is about providing an empathetic experience at scale; and this doesn’t stop with the Contact Centre.

Very often, customer interactions result in the creation of processes handled by ‘back-office’ experts that follow predefined process to drive the customer request to conclusion. In this breakout session, you will learn more about the typical challenges these back-office operations face and how GenesysCloudCX is able to help whilst, at the same time, opening a whole new untapped market for all of us.

Antoine Ducarme, Vice President, Solutions Consulting, Genesys Asia Pacific

3:15 pm – 3:30 pm Presented by Pexip
3:30 pm – 4:00 pm Coffee break
4:00 pm – 4:30 pm

Digital Empowerment combined with AI Experience​

James Walford, Strategic Sales Specialist, Genesys Worldwide 

Phillip Townsend, Sales Specialist – Genesys Cloud Digital & AI, Genesys

4:30 pm – 4:45 pm Presented by Blitzz
4:45 pm – 5:15 pm Learn about the Genesys Way of Selling – a new global standardized sales operating system and cultural transformation aligned to our customers’ decision journey & lifecycle, enabling us to maximize seller performance and provide ultimate value to our customers.

Michael Ho, Executive Consultant, Corporate Visions

 Arijit Dey, Partner Account Manager, India, Genesys

01:30 pm – 05:00 pm

Genesys Cloud Workshops - By Invitation Only

1:30 pm – 2:30 pm Genesys Cloud CX – Experience as a Service

This workshop will teach you how to build the foundation of an empathetic customer experience – delivered through Experience as a service.  Learn how to use key concepts, capabilities and use cases to demonstrate and engage with your customers on the art of the possible.

Doddy Kartiwa, Principal Solution Consultant, Genesys

Sze Min Ng, Principal Solution Consultant, Genesys

2:30 pm – 3:15 pm Genesys Cloud CX – Evolution

Learn how to leverage our best practices and collective knowledge to develop your value-based business case, guiding customers in their move to Genesys Cloud.   Our insights, methodology and knowledge around common objections can help you reduce risk and delivery measurable business impact that can be incorporated into your own evolution offers.

Partitan Rungkrae, Principal Solution Consultant, Genesys

Tim Brown, Senior Manager, Solution Consulting, Genesys

3:15 pm – 3:30 pm Coffee Break & Exhibition
3:30 pm – 4:30 pm Digital, AI and Journey Analytics

Customer expectations for personalized, seamless experiences are higher than ever before, and the use of Digital and AI capabilities is critical to delivering these experiences. Join us during this session to learn more about the latest Digital and AI offerings from Genesys.

Brett Dal Santo, Senior Solution Consultant, Genesys

Tim Brown, Senior Manager, Solution Consulting, Genesys

4:30 pm – 5:30 pm Differentiation of the Employee Experience with Genesys Cloud WEM

During this breakout session, you will learn how to position the Genesys Cloud WEM solution with the ‘Art of the Possible’. You will learn how to showcase Genesys Cloud WEM, highlighting the differentiating capabilities around resource management, quality assurance & compliance, and employee performance and future innovation within the WEM Space.

Andrew Thean, Principal Solution Consultant, Genesys

Chin Arn Chang, Principal Solution Consultant, Genesys

 

06:30 pm – 09:30 pm

Gala Dinner and Awards Night

Thursday, 18 May 2023

09:00 am – 09:10 am

Conference Opening

Jim Wagstaff, Managing Director, Jam Factory

09:10 am – 09:20 am

Genesys Growth & Profitability

Brad James, Senior Vice President, Strategic Finance, Genesys

09:20 am – 09:40 am

Large Deal Learnings

The team will step through a recent large win that spans multiple countries from a Product, Services, Security and Privacy perspective.  The objective of this presentation is to take away the key learnings that Partners and their teams can be aware of, especially regarding the contractual negotiations around commercials / Security / Privacy as well as winning the deal.

Kristin Witteveen, Managing Corporate Counsel, Genesys

Mark Buckley, Vice President ANZ, Genesys

09:40 am – 10:00 am

Collaborating for Growth - A Story of UK Customer and Partner

Steve Murray, Director, By IP Integration Ltd.

10:00 am – 10:20 am

Building an Outcome-Oriented Customer Success Practice

In this session, the presenters will share learnings on how partners can build a customer success practice and drive partner profitability and customer stickiness.

Jim Wagstaff, Managing Director, Jam Factory

Robyn O’Reilly, Head of Resolution Management, APAC, Genesys

10:20 am – 10:50 am

Taking Customer on the Success Journey

Keep customers smiling, improve their brand reputation and improve customer loyalty. In this session, our panel will share insights and discuss how our customers can get the most from their technology investment and leverage experts to transform their contact centre.

Moderator: Robyn O’Reilly, Head of Resolution Management, Genesys

Panellists:

Andrew Berneron, Senior Director, Customer Success & Services, Genesys

Brooke Hardy, Director, Renewal Management, APAC, Genesys

David Janssen, Vice President, Professional Services and Customer Success Management, Genesys

Shannon Blackwell, Director, Beyond Commerical Strategy, Genesys 

10:50 am – 11:30 am

Coffee Break & Exhibition

11:30 am – 12:10 pm

CX Evolution

In this session hear how our customers are navigating their migration to Genesys Cloud CX. It is all about reducing risk and complexity, accelerating time to value and personalising the migration strategy.

Moderator

Guillaume LardeuxSVP & GM, Genesys Engage and PureConnect

Panelists:

David Russell, GM, Nexon

Joslin Vethakumar, RFP Central, Genesys Asia Pacific

Sutas K, CEO, NTT Thailand

Vinay CD, Global Vertical Lead, BT Group

12:10 pm – 12:17 pm

Effective Ethics & Compliance

Genesys recognises that, more than ever, corporations today are held to even higher standards of behaviour. The presenter will share examples of how Genesys is maintaining a culture of ethics and compliance at Genesys and with our business partners.

Allen Chiu, Senior Vice President, General Council, Business & Legal Affairs, Genesys

12:17 pm – 12:25 pm

Genesys Finance Focus in 2023

Dom Domingo, Senior Manager, Credit & Collections, Genesys

12:25 pm – 12:35 pm

It's Game On...are you ready to play?

12:35 pm – 12:55 pm

Winning Together in 2023

Hear from the Asia Pacific go-to-customer (GTC) leaders on how together with the entire Genesys GTC team we plan on winning together in 2023.

Moderator: Jim Wagstaff, Managing Director, Jam Factory

Panellists:

Antoine Ducarme, Vice President, Solutions Consulting, Genesys Asia Pacific

Assaf Tarnopolsky, Senior Vice President, Genesys

Erwann Thomassain, Vice President, Marketing, Genesys

George Aprane, Vice President, Channels & Alliances, Genesys

 

12:55 pm – 02:00 pm

Lunch & Exhibition

03:00 pm – 07:00 pm

Team Building Activities

Strengthen team spirit at the APAC Partner Conference by partaking in expertly organised team building event on the beautiful island of Phuket.

This year we are offering two different experiences.

Option 1: Phuket Paradise ATV Adventure

Quad Bikes are also known as ATV’s – All Terrain Vehicles. This means they are designed to go off road, fun! Upon arrival to the park the team will take you through all the safety instructions and everyone will be split into groups. Highlights include taking the ATVs off road through jungle trails, over hills, past rubber plantations and through mangroves. There is also a rope climbing course that will test your bravery over water, all in the spirit of team building. In this activity you will get a little dirty and possibly wet, so bring appropriate attire. There are facilities for you to clean up before heading back to the hotel. Duration is approximately 2-3 hours.

Option 2: The Amazing Race – Old Town Phuket

Lively Old Town Phuket is simply gorgeous. It is known for its brightly painted, century old Sino-Portuguese townhouses along Soi Rommanee. And what a better way to explore then via an Amazing Race. The group will be divided into teams and provided envelopes with route instructions for their first destination, and directions for the Amazing Race. Upon reaching the first destination, a new envelope with information about a challenge is handed to the team, so along the way they will compete in a series of task-based challenges. It is a race, the first team wins. Bring comfortable shoes. Return transportation is included however you may like to stay in Old Phuket Town for dinner and entertainment at your own cost.

Speakers

Alex Hamberger

Director of Strategic Accounts, Blitzz

Alex Leroux

Vice President Southern EMEA & APAC, SightCall

Allen Chiu

Senior Vice President, General Council, Business & Legal Affairs, Genesys

Andrew Berneron

Senior Director, Customer Success & Services, Genesys

Andrew Thean

Principal Solution Consultant, Genesys

Antoine Ducarme

VP Solutions Consulting, Genesys

Head of SP Partnership, India, Genesys

Ashok Sankaran

Director, APAC Partners and Alliances, Genesys

Assaf Tarnopolsky

SVP & GM APAC, Genesys

Bas Diepen

Vice President, Partner Programs, Global Partners & Alliances, Genesys

Bernadette Wightman

SVP Global Service Providers, Genesys

Brad James

Senior Vice President, Strategic Finance, Genesys

Brad Thomas

CEO, eMite

Brett Dal Santo

Senior Solution Consultant, Genesys

Brooke Hardy

Director, Renewal Management, APAC, Genesys

Chin Arn Chang

Principal Solution Consultant, Genesys

Dan Domingo

Senior Manager, Credit & Collections, APAC, Genesys

Darren Gill

Chief Revenue Officer PCI Pal

David Janssen

Vice President, Professional Services Genesys

David Russell

Vice President, Professional Services Genesys

Doddy Kartiwa

Principal Solution Consultant, Genesys

Erwann Thomassain

Vice President, Marketing, Genesys

George Aprane

VP, Channels & Alliances APAC, Genesys

Guillaume Lardeux

Senior Vice President & General Manager, Genesys Engage & PureConnect Genesys

James Walford

Global Director, Digital & AI Sales, Genesys

Jim Wagstaff

Co-Founder & MD, Jam Factory

Joslin Vethakumar

RFP Central, APAC, Genesys

Juergen Tolksdorf

Senior Director, AppFoundry, Genesys

Kristin Witteveen

Managing Corporate Counsel, Genesys

Madnish Garg

Sales Director, Contact Center APAC, AudioCodes

Mahendra Mane

Customer Solutions Architect Lead, SEA, Vonage

Mark Buckley

Vice President ANZ, Genesys

Michael Ho

Executive Consultant, Corporate Visions

Miho Mizuno

Senior Account Executive, Partner Sales, Genesys

Nora DiBene

Senior Director, Global Alliances, Genesys

Partitan Rungkrae

Principal Solution Consultant, Genesys

Patrick Forrester-Roberts

Vice President Global Sales, SuccessKPI

Paul Pettersson

President, APAC, Pexip

Phillip Townsend

Sales Specialist – Genesys Cloud Digital & AI, Genesys

Raveender Singh

Senior Manager, Channel Sales, SEA, Genesys

Robyn O’Reilly

Head of Resolution Management, APAC, Genesys

Satish Annamalai

Enterprise Sales Director, Genesys

Shannon Blackwell

Director, Beyond Commerical Strategy, Genesys

Stephen Murray

CX Solutions Director, Pausable (By IP Integration Ltd.)

Sutas Kongdumrongkiat

Chief Executive Officer, NTT Thailand

Tim Brown

Senior Manager, Solution Consulting, Genesys

Vinay Devaraj Chandrashekarpur

Director, Global Contact Centre Sales BT Global

Sponsors

Become a Sponsor

Signing up as a sponsor is an easy process. You will be continuously supported by a team of people, who are dedicated to making your experience at the event seamless and of exceptional value.

Download Sponsorship Prospectus

For any queries please contact robert.billing@genesys.com or call +61 447 720 199

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