Genesys APAC Partner Conference

Please note: The Partner Advisory Board session is by invitation only.

Jim Wagstaff, Managing Director, Jam Factory

We are going big together in 2023. Genesys is the only company to deliver Experience as a Service, so it is Game On. Together we are making Bold moves to lead the Experience Orchestration market. Hear from the team on why this is important for you, our partner, and our customers.

 

Assaf Tarnopolsky, Senior Vice President, Genesys

George Aprane, Vice President, Channels & Alliances, Genesys

Our purpose is to deliver the power of empathy to every experience. Experience as a Service, though, goes beyond the contact centre. It encompasses Contact Centre as a Service (CCaaS), experience automation, and experience orchestration capabilities – all on an open cloud platform. The Genesys team will demonstrate the power of Genesys Cloud CX that unifies customer and agent experiences.

 

Antoine Ducarme, Vice President, APAC Solutions Consulting, Genesys

Emmanuel Garcin, Account Management Indirect Vice President, Genesys

James Walford, Strategic Sales Specialist, Genesys

 

In this session, our Genesys executives will share the new and exciting partner program, strategy and incentives for our partner ecosystem in 2023.

 

Bas Diepen, Vice President, Partner Programs, Global Partners & Alliances, Genesys

Bernadette Wightman, Senior Vice President, Global Partners & Alliances, Genesys

George Aprane, Vice President, Asia Pacific Channels & Alliances, Genesys 

The power of three – our partners, AWS and Genesys – will win together. In this presentation, our panellists will share key learnings from around the region as we continue accelerating the growth of Genesys Cloud CX with AWS.

 

Ashok Sankaran, Director, APAC Partners and Alliances, Genesys

Kim Duncan, Channel Account Director, Genesys

Miho Mizuno, Senior Account Executive, Partner Sales, Genesys

The Genesys AppFoundry is a marketplace of solutions that offers Genesys customers the most useful solution-centric marketplace for Genesys Cloud CX in a single location. In this session, top AppFoundry partners will discuss how their solution is solving real business problems with their applications.

 

Moderator: Juergen Tolksdorf, Senior Director, Genesys

Panellists:

Brad Thomas, CEO, eMite

Patrick Forrester-Roberts, Vice President Global Sales, SuccessKPI

Steve Murray, Director, Pausable (By IP Integration Ltd.)

1:30 pm – 2:00 pm	Differentiate and Win Bigger Deals with Journey Analytics & Orchestration at Scale! Join us to learn more about how Pointillist enhances the Genesys value proposition, provides a competitive advantage/differentiation and can grow the core deals you are working on.  Then, put your knowledge into practice in this interactive session.
2:00 pm – 2:15 pm	Presented by PCI Pal
2:15 pm – 2:45 pm	AI Experience Sales Play What is the Genesys AI experience, and how do I include it in my sales motions? Come apply your Genesys AI knowledge in this session
2.45 pm – 3:15 pm	WEM Expansion Sales Play Do you know how to strategically share Workforce Engagement Management as a winning solution? Come test your skills in this session.
3:15 pm – 3:30 pm	Presented by Vonage
3:30 pm – 4:00 pm	Coffee break
4:00 pm – 4:30 pm	How to get REAL Wins and Accelerate Deals with Digital Join us in this interactive session to learn more about digital at Genesys and how to position to new and existing customers. Since we know digital is embedded throughout the platform, let’s take some time to talk through how to expand the conversation for all buyers.
4:30 pm – 4:45 pm	Presented by Silver Sponsor #6 (Open opportunity)
4:45 pm – 5:15 pm	CX Evolution Operating in the cloud is now the norm. Let’s help businesses evolve their CX and take advantage of cloud benefits. This session will unpack how Genesys is helping customers position Genesys Cloud CX as the right solution for their cloud transformation.

1:30 pm – 2:00 pm	WEM Expansion Sales Play Do you know how to strategically share Workforce Engagement Management as a winning solution? Come test your skills in this session.
2:00 pm – 2:15 pm	Presented by Audiocodes
2:15 pm – 2:45 pm	How to get REAL Wins and Accelerate Deals with Digital Join us in this interactive session to learn more about digital at Genesys and how to position to new and existing customers. Since we know digital is embedded throughout the platform, let’s take some time to talk through how to expand the conversation for all buyers.
2.45 pm – 3:15 pm	CX Evolution Operating in the cloud is now the norm. Let’s help businesses evolve their CX and take advantage of cloud benefits. This session will unpack how Genesys is helping customers position Genesys Cloud CX as the right solution for their cloud transformation.
3:15 pm – 3:30 pm	Presented by Calibro
3:30 pm – 4:00 pm	Coffee break
4:00 pm – 4:30 pm	Pointillist: Differentiate and Win Bigger Deals with Journey Analytics & Orchestration at Scale! Join us to learn more about how Pointillist enhances the Genesys value proposition, provides a competitive advantage/differentiation and can grow the core deals you are working on.  Then, put your knowledge into practice in this interactive session.
4:30 pm – 4:45 pm	Presented by Pexip
4:45 pm – 5:15 pm	AI Experience Sales Play What is the Genesys AI experience, and how do I include it in my sales motions? Come apply your Genesys AI knowledge in this session

1:30 pm – 2:30 pm	Genesys Cloud CX – Experience as a Service This workshop will teach you how to build the foundation of an empathetic customer experience – delivered through Experience as a service.  Learn how to use key concepts, capabilities and use cases to demonstrate and engage with your customers on the art of the possible.   Doddy Kartiwa, Principal Solution Consultant, Genesys Sze Min Ng, Principal Solution Consultant, Genesys
2:30 pm – 3:15 pm	Genesys Cloud CX – Evolution Learn how to leverage our best practices and collective knowledge to develop your value-based business case, guiding customers in their move to Genesys Cloud.   Our insights, methodology and knowledge around common objections can help you reduce risk and delivery measurable business impact that can be incorporated into your own evolution offers.   Partitan Rungkrae, Principal Solution Consultant, Genesys Tim Brown, Senior Manager, Solution Consulting, Genesys
3:15 pm – 3:30 pm	Coffee Break & Exhibition
3:30 pm – 4:30 pm	Digital, AI and Journey Analytics Customer expectations for personalized, seamless experiences are higher than ever before, and the use of Digital and AI capabilities is critical to delivering these experiences. Join us during this session to learn more about the latest Digital and AI offerings from Genesys.   Brett Dal Santo, Senior Solution Consultant, Genesys Tim Brown, Senior Manager, Solution Consulting, Genesys
4:30 pm – 5:30 pm	Differentiation of the Employee Experience with Genesys Cloud WEM During this breakout session, you will learn how to position the Genesys Cloud WEM solution with the ‘Art of the Possible’. You will learn how to showcase Genesys Cloud WEM, highlighting the differentiating capabilities around resource management, quality assurance & compliance, and employee performance and future innovation within the WEM Space.   Andrew Thean, Principal Solution Consultant, Genesys Chin Arn Chang, Principal Solution Consultant, Genesys

 

The team will step through a recent large win that spans multiple countries from a Product, Services, Security and Privacy perspective.  The objective of this presentation is to take away the key learnings that Partners and their teams can be aware of, especially regarding the contractual negotiations around commercials / Security / Privacy as well as winning the deal.

 

Kristin Witteveen, Managing Corporate Counsel, Genesys

Mark Buckley, Vice President ANZ, Genesys

Steve Murray, Director, By IP Integration Ltd.

In this session, the presenters will share learnings on how partners can build a customer success practice and drive partner profitability and customer stickiness.

 

Jim Wagstaff, Managing Director, Jam Factory

Robyn O’Reilly, Head of Resolution Management, APAC, Genesys

Keep customers smiling, improve their brand reputation and improve customer loyalty. In this session, our panel will share insights and discuss how our customers can get the most from their technology investment and leverage experts to transform their contact centre.

 

Moderator: Robyn O’Reilly, Head of Resolution Management, Genesys

Panellists:
David Janssen, Vice President, Professional Services, Genesys

Holli Bingham, Senior Vice President, Renewal Management, Genesys

Shannon Blackwell, Director, Beyond Commerical Strategy, Genesys 

In this session hear how our customers are navigating their migration to Genesys Cloud CX. It is all about reducing risk and complexity, accelerating time to value and personalising the migration strategy.

Genesys recognises that, more than ever, corporations today are held to even higher standards of behaviour. The presenter will share examples of how Genesys is maintaining a culture of ethics and compliance at Genesys and with our business partners.

 

Allen Chiu, Senior Vice President, General Council, Business & Legal Affairs, Genesys

Hear from the Asia Pacific go-to-customer (GTC) leaders on how together with the entire Genesys GTC team we plan on winning together in 2023.

 

Moderator: Jim Wagstaff, Managing Director, Jam Factory

Panellists:

Assaf Tarnopolsky, Senior Vice President, Genesys

Erwann Thomassain, Vice President, Marketing, Genesys

George Aprane, Vice President, Channels & Alliances, Genesys

 

George Aprane, Vice President, Channels & Alliances, Genesys

Jim Wagstaff, Managing Director, Jam Factory

More info coming soon!