Genesys APAC Partner Conference

Please note: The Partner Advisory Board session is by invitation only.

Jim Wagstaff, Managing Director, Jam Factory

Jim Wagstaff, Managing Director, Jam Factory

We are going big together in 2023. Genesys is the only company to deliver Experience as a Service, so it is Game On. Together we are making Bold moves to lead the Experience Orchestration market. Hear from the team on why this is important for you, our partner, and our customers.

Assaf Tarnopolsky, Senior Vice President, Genesys

George Aprane, Vice President, Channels & Alliances, Genesys

Our purpose is to deliver the power of empathy to every experience. Experience as a Service, though, goes beyond the contact centre. It encompasses Contact Centre as a Service (CCaaS), experience automation, and experience orchestration capabilities – all on an open cloud platform. The Genesys team will demonstrate the power of Genesys Cloud CX that unifies customer and agent experiences.

Antoine Ducarme, Vice President, Solutions Consulting, Genesys Asia Pacific

James Walford, Strategic Sales Specialist, Genesys Worldwide 

In this session, our Genesys executives will share the new and exciting partner program, strategy and incentives for our partner ecosystem in 2023.

Bas Diepen, Vice President, Partner Programs, Global Partners & Alliances, Genesys

Bernadette Wightman, Senior Vice President, Global Partners & Alliances, Genesys

George Aprane, Vice President, Asia Pacific Channels & Alliances, Genesys 

The power of three – our partners, AWS and Genesys – will win together. In this presentation, our panellists will share key learnings from around the region as we continue accelerating the growth of Genesys Cloud CX with AWS.

Ashok Sankaran, Director, APAC Partners and Alliances, Genesys

Miho Mizuno, Senior Account Executive, Partner Sales, Genesys

The Genesys AppFoundry is a marketplace of solutions that offers Genesys customers the most useful solution-centric marketplace for Genesys Cloud CX in a single location. In this session, top AppFoundry partners will discuss how their solution is solving real business problems with their applications.

Moderator: Juergen Tolksdorf, Senior Director, Genesys

Panellists:

Brad Thomas, CEO, eMite

Patrick Forrester-Roberts, Vice President Global Sales, SuccessKPI

Steve Murray, Director, Pausable (By IP Integration Ltd.)

1:30 pm – 2:00 pm	Digital Empowerment combined with AI Experience​ James Walford, Strategic Sales Specialist, Genesys Worldwide  Phillip Townsend, Sales Specialist – Genesys Cloud Digital & AI, Genesys
2:00 pm – 2:15 pm	Secure Cloud Based Payment Solutions​ Helping APAC businesses secure payments without compromising customer experience Darren Gill, Chief Revenue Officer, PCI Pal
2:15 pm – 2:45 pm	Learn about the Genesys Way of Selling – a new global standardized sales operating system and cultural transformation aligned to our customers’ decision journey & lifecycle, enabling us to maximize seller performance and provide ultimate value to our customers. Michael Ho, Executive Consultant, Corporate Visions  Arijit Dey, Partner Account Manager, India, Genesys
2.45 pm – 3:15 pm	Go Big and Go Bold with Workforce Engagement Management Strategically taking your customer to the next level of WEM. Come and see how to make things real and what could be possible. Andrew Thean, Principal Solutions Consultant (WEM Lead)
3:15 pm – 3:30 pm	Presented by Vonage
3:30 pm – 4:00 pm	Coffee break
4:00 pm – 4:30 pm	Differentiate and Win Bigger Deals with Journey Analytics & Orchestration at Scale!​ Join us to learn more about how Pointillist enhances the Genesys value proposition and provides a competitive advantage. We will share how to position to old and new buyer personas and walk through use cases and case studies.​ ​Glendon Wong, Head of Solutions Consulting, ASEAN, Genesys Satish Annamalai, Enterprise Sales Director, Genesys
4:30 pm – 4:45 pm	Presented by SightCall
4:45 pm – 5:15 pm	Experience Orchestration is about providing an empathetic experience at scale; and this doesn’t stop with the Contact Centre.​ Very often, customer interactions result in the creation of processes handled by ‘back-office’ experts that follow predefined process to drive the customer request to conclusion. In this breakout session, you will learn more about the typical challenges these back-office operations face and how GenesysCloudCX is able to help whilst, at the same time, opening a whole new untapped market for all of us.​ Antoine Ducarme, Vice President, Solutions Consulting, Genesys Asia Pacific

1:30 pm – 2:00 pm	Go Big and Go Bold with Workforce Engagement Management Strategically taking your customer to the next level of WEM. Come and see how to make things real and what could be possible. Andrew Thean, Principal Solutions Consultant (WEM Lead)
2:00 pm – 2:15 pm	Voice Migration and Innovation Learn how AudioCodes innovative voice solutions allow any type of contact center to effortlessly unlock the potential of digital transformation and quickly become a modern contact center, all with minimal investment. Madnish Garg, Sales Director, Contact Center APAC, AudioCodes
2:15 pm – 2:45 pm	Differentiate and Win Bigger Deals with Journey Analytics & Orchestration at Scale!​ Join us to learn more about how Pointillist enhances the Genesys value proposition and provides a competitive advantage. We will share how to position to old and new buyer personas and walk through use cases and case studies.​ ​Glendon Wong, Head of Solutions Consulting, ASEAN, Genesys Satish Annamalai, Enterprise Sales Director, Genesys
2.45 pm – 3:15 pm	Experience Orchestration is about providing an empathetic experience at scale; and this doesn’t stop with the Contact Centre.​ Very often, customer interactions result in the creation of processes handled by ‘back-office’ experts that follow predefined process to drive the customer request to conclusion. In this breakout session, you will learn more about the typical challenges these back-office operations face and how GenesysCloudCX is able to help whilst, at the same time, opening a whole new untapped market for all of us.​ Antoine Ducarme, Vice President, Solutions Consulting, Genesys Asia Pacific
3:15 pm – 3:30 pm	Presented by Pexip
3:30 pm – 4:00 pm	Coffee break
4:00 pm – 4:30 pm	Digital Empowerment combined with AI Experience​ James Walford, Strategic Sales Specialist, Genesys Worldwide  Phillip Townsend, Sales Specialist – Genesys Cloud Digital & AI, Genesys
4:30 pm – 4:45 pm	Presented by Blitzz
4:45 pm – 5:15 pm	Learn about the Genesys Way of Selling – a new global standardized sales operating system and cultural transformation aligned to our customers’ decision journey & lifecycle, enabling us to maximize seller performance and provide ultimate value to our customers. Michael Ho, Executive Consultant, Corporate Visions  Arijit Dey, Partner Account Manager, India, Genesys

1:30 pm – 2:30 pm	Genesys Cloud CX – Experience as a Service This workshop will teach you how to build the foundation of an empathetic customer experience – delivered through Experience as a service.  Learn how to use key concepts, capabilities and use cases to demonstrate and engage with your customers on the art of the possible. Doddy Kartiwa, Principal Solution Consultant, Genesys Sze Min Ng, Principal Solution Consultant, Genesys
2:30 pm – 3:15 pm	Genesys Cloud CX – Evolution Learn how to leverage our best practices and collective knowledge to develop your value-based business case, guiding customers in their move to Genesys Cloud.   Our insights, methodology and knowledge around common objections can help you reduce risk and delivery measurable business impact that can be incorporated into your own evolution offers. Partitan Rungkrae, Principal Solution Consultant, Genesys Tim Brown, Senior Manager, Solution Consulting, Genesys
3:15 pm – 3:30 pm	Coffee Break & Exhibition
3:30 pm – 4:30 pm	Digital, AI and Journey Analytics Customer expectations for personalized, seamless experiences are higher than ever before, and the use of Digital and AI capabilities is critical to delivering these experiences. Join us during this session to learn more about the latest Digital and AI offerings from Genesys. Brett Dal Santo, Senior Solution Consultant, Genesys Tim Brown, Senior Manager, Solution Consulting, Genesys
4:30 pm – 5:30 pm	Differentiation of the Employee Experience with Genesys Cloud WEM During this breakout session, you will learn how to position the Genesys Cloud WEM solution with the ‘Art of the Possible’. You will learn how to showcase Genesys Cloud WEM, highlighting the differentiating capabilities around resource management, quality assurance & compliance, and employee performance and future innovation within the WEM Space. Andrew Thean, Principal Solution Consultant, Genesys Chin Arn Chang, Principal Solution Consultant, Genesys

 

Jim Wagstaff, Managing Director, Jam Factory

Brad James, Senior Vice President, Strategic Finance, Genesys

The team will step through a recent large win that spans multiple countries from a Product, Services, Security and Privacy perspective.  The objective of this presentation is to take away the key learnings that Partners and their teams can be aware of, especially regarding the contractual negotiations around commercials / Security / Privacy as well as winning the deal.

Kristin Witteveen, Managing Corporate Counsel, Genesys

Mark Buckley, Vice President ANZ, Genesys

Steve Murray, Director, By IP Integration Ltd.

In this session, the presenters will share learnings on how partners can build a customer success practice and drive partner profitability and customer stickiness.

Jim Wagstaff, Managing Director, Jam Factory

Robyn O’Reilly, Head of Resolution Management, APAC, Genesys

Keep customers smiling, improve their brand reputation and improve customer loyalty. In this session, our panel will share insights and discuss how our customers can get the most from their technology investment and leverage experts to transform their contact centre.

Moderator: Robyn O’Reilly, Head of Resolution Management, Genesys

Panellists:

​Andrew Berneron, Senior Director, Customer Success & Services, Genesys

Brooke Hardy, Director, Renewal Management, APAC, Genesys

David Janssen, Vice President, Professional Services and Customer Success Management, Genesys

Shannon Blackwell, Director, Beyond Commerical Strategy, Genesys 

In this session hear how our customers are navigating their migration to Genesys Cloud CX. It is all about reducing risk and complexity, accelerating time to value and personalising the migration strategy.

Moderator​

Guillaume Lardeux, SVP & GM, Genesys Engage and PureConnect​

Panelists:​

David Russell, GM, Nexon​

Joslin Vethakumar, RFP Central, Genesys Asia Pacific​

Sutas K, CEO, NTT Thailand​

Vinay CD, Global Vertical Lead, BT Group

Genesys recognises that, more than ever, corporations today are held to even higher standards of behaviour. The presenter will share examples of how Genesys is maintaining a culture of ethics and compliance at Genesys and with our business partners.

Allen Chiu, Senior Vice President, General Council, Business & Legal Affairs, Genesys

Dom Domingo, Senior Manager, Credit & Collections, Genesys

Hear from the Asia Pacific go-to-customer (GTC) leaders on how together with the entire Genesys GTC team we plan on winning together in 2023.

Moderator: Jim Wagstaff, Managing Director, Jam Factory

Panellists:

Antoine Ducarme, Vice President, Solutions Consulting, Genesys Asia Pacific

Assaf Tarnopolsky, Senior Vice President, Genesys

Erwann Thomassain, Vice President, Marketing, Genesys

George Aprane, Vice President, Channels & Alliances, Genesys

 

Strengthen team spirit at the APAC Partner Conference by partaking in expertly organised team building event on the beautiful island of Phuket.

This year we are offering two different experiences.

Option 1: Phuket Paradise ATV Adventure

Quad Bikes are also known as ATV’s – All Terrain Vehicles. This means they are designed to go off road, fun! Upon arrival to the park the team will take you through all the safety instructions and everyone will be split into groups. Highlights include taking the ATVs off road through jungle trails, over hills, past rubber plantations and through mangroves. There is also a rope climbing course that will test your bravery over water, all in the spirit of team building. In this activity you will get a little dirty and possibly wet, so bring appropriate attire. There are facilities for you to clean up before heading back to the hotel. Duration is approximately 2-3 hours.

Option 2: The Amazing Race – Old Town Phuket

Lively Old Town Phuket is simply gorgeous. It is known for its brightly painted, century old Sino-Portuguese townhouses along Soi Rommanee. And what a better way to explore then via an Amazing Race. The group will be divided into teams and provided envelopes with route instructions for their first destination, and directions for the Amazing Race. Upon reaching the first destination, a new envelope with information about a challenge is handed to the team, so along the way they will compete in a series of task-based challenges. It is a race, the first team wins. Bring comfortable shoes. Return transportation is included however you may like to stay in Old Phuket Town for dinner and entertainment at your own cost.