The team will step through a recent large win that spans multiple countries from a Product, Services, Security and Privacy perspective. The objective of this presentation is to take away the key learnings that Partners and their teams can be aware of, especially regarding the contractual negotiations around commercials / Security / Privacy as well as winning the deal.
Kristin Witteveen, Managing Corporate Counsel, Genesys
Mark Buckley, Vice President ANZ, Genesys
Collaborating for Growth - A Story of UK Customer and Partner
Steve Murray, Director, By IP Integration Ltd.
Building an Outcome-Oriented Customer Success Practice
In this session, the presenters will share learnings on how partners can build a customer success practice and drive partner profitability and customer stickiness.
Jim Wagstaff, Managing Director, Jam Factory
Robyn O’Reilly, Head of Resolution Management, APAC, Genesys
Taking Customer on the Success Journey
Keep customers smiling, improve their brand reputation and improve customer loyalty. In this session, our panel will share insights and discuss how our customers can get the most from their technology investment and leverage experts to transform their contact centre.
Moderator: Robyn O’Reilly, Head of Resolution Management, Genesys
Panellists:
David Janssen, Vice President, Professional Services, Genesys
Holli Bingham, Senior Vice President, Renewal Management, Genesys
Shannon Blackwell, Director, Beyond Commerical Strategy, Genesys
Coffee Break & Exhibition
CX Evolution - migration success wins
In this session hear how our customers are navigating their migration to Genesys Cloud CX. It is all about reducing risk and complexity, accelerating time to value and personalising the migration strategy.
Effective Ethics & Compliance
Genesys recognises that, more than ever, corporations today are held to even higher standards of behaviour. The presenter will share examples of how Genesys is maintaining a culture of ethics and compliance at Genesys and with our business partners.
Allen Chiu, Senior Vice President, General Council, Business & Legal Affairs, Genesys
Hear from the Asia Pacific go-to-customer (GTC) leaders on how together with the entire Genesys GTC team we plan on winning together in 2023.
Moderator: Jim Wagstaff, Managing Director, Jam Factory
Panellists:
Assaf Tarnopolsky, Senior Vice President, Genesys
Erwann Thomassain, Vice President, Marketing, Genesys
George Aprane, Vice President, Channels & Alliances, Genesys
George Aprane, Vice President, Channels & Alliances, Genesys
Jim Wagstaff, Managing Director, Jam Factory