APAC Partner Conference 2020

Bangkok, Thailand

March 10–12, 2020

Avani Riverside Bangkok

257 Charoen Nakhon Rd, Khwaeng Samre, Khet Thon Buri, Krung Thep Maha Nakhon 10600, Thailand

Get directions

Winning together

Addressing customer experience requirements isn’t a simple endeavor, especially with mounting pressure to deliver innovation while still making it easy for customers to consume each new transformation. To do this, we team with a vast and growing ecosystem of partners who augment and expand on the Genesys platforms using our APIs. Genesys has a simple goal: power the world’s best customer experiences.

And together with our partners, we meet this goal.

Save your spot


On behalf of the entire Genesys team, I’m delighted to invite you to Bangkok, Thailand, for the annual Genesys APAC Partner Conference on 10 March 2020.

Our industry is changing faster than ever—2020 is poised to be a turning point. You’ll highly benefit from the latest offerings and innovations we’re bringing to the market. At the Genesys APAC Partner Conference, you’ll get the latest view of where we’re heading in the next three years and the value you’ll drive from these actions.

Register now to receive regular conference updates. Become an event sponsor to gain maximum APAC exposure for your company. See the sponsorship prospectus for details.

For an idea of what to expect in 2020, take a look at the 2019 and 2018 Genesys Partner Conferences.

I look forward to seeing you in Bangkok as we continue our journey.

George Aprane
Vice President, Channels & Alliances, Genesys Asia Pacific and Japan


Allen Chiu

Chief Compliance Officer and Global Head of Litigation, Genesys

Arjun Ramachandran

Vice President, Customer Success, Genesys

Brooke Hardy

Director, Genesys Care, Asia Pacific

David Janssen

Vice President, Professional Services, Genesys Asia Pacific

Erwann Thomassain

Vice President, Marketing, Genesys Asia Pacific

George Aprane

Vice President, Channels & Alliances, Genesys Asia Pacific

Gwilym Funnell

Senior Vice President, Genesys Asia Pacific

Jeff Wise

Vice President - Application & Developer Marketing, Genesys

Jim Campbell

Director, Customer Success, Genesys Asia Pacific

Jim Wagstaff

Managing Director, Jam Factory

Juergen Tolksdorf

Senior Director, AppFoundry, Genesys

Lucy Norris

Executive Vice President, Chief Customer Success Officer, Genesys

Manoj Menon

Founder, Twimbit

Mark Buckley

Vice President, Genesys ANZ

Matt Surridge

Vice President, Business Consulting & Solutions, Genesys Asia Pacific and Japan

Olivia Agustin

Finance Operations Director, Genesys Asia Pacific

Paul Rolfe

Vice President, Global Partners & Alliances, Genesys

Scott Thomas

VP, Genesys University and PureConnect Customer Care, Genesys


Tuesday, 10 March 2020

08:30 am – 08:55 am

Pre-Conference Registrations - Slot 1

09:00 am – 12:30 pm

Partner User Group Meeting

* Invite only session

01:00 pm – 01:30 pm

Pre-Conference Registrations - Slot 2

01:30 pm – 05:30 pm

Partner Advisory Board 

* Invite only session

06:00 pm – 08:00 pm

Registration & Welcome Cocktail

Wednesday, 11 March 2020

08:15 am – 08:55 am

Registration & Exhibition

09:00 am – 09:10 am

Conference Opening - Day 1

09:10 am – 09:50 am

Winning Together

09:50 am – 10:10 am

Market Movers ‘20: Global Trends Driving Our Business

10:10 am – 10:45 am

2020 Partner Strategy & Program

10:45 am – 11:15 am

Coffee Break

11:15 am – 11:45 am

Moving Project from Planning to Execution and Beyond

11:45 am – 12:15 pm

A Complete Ecosystem for Partner and Customer Success

12:15 pm – 12:20 pm

Covered and Uncovered

12:20 pm – 01:30 pm

Lunch & Exhibition

01:30 pm – 05:30 pm


Breakout 1 – ANZ, India, SEA
  • 1:30pm – 2:00pm: Topic 1 – Subscription
  • 2:00pm – 2:30pm: Topic 2 – PureCloud Quote to Cash
  • 2:30pm – 5:00pm: Vertical Workshop – Banking & Insurance
Breakout 2 – Japan, Korea, China
  • 1:30pm – 4:00pm: Vertical Workshop – Banking & Insurance
  • 4:00pm – 4:30pm: Topic 1 – Subscription
  • 4:30pm – 5:00pm: Topic 2 – PureCloud Quote to Cash

06:30 pm – 09:30 pm

Awards Dinner

Thursday, 12 March 2020

09:00 am – 09:15 am

Conference Opening – Day 2

09:15 am – 09:40 am

Pitch Contest

09:40 am – 10:00 am

The Sweet Victories of 2019

10:00 am – 10:30 am

Customer Success Panel

10:30 am – 11:00 am

Coffee Break & Exhibition

11:40 am – 12:00 pm

Winning Beyond 2020

12:00 pm – 12:30 pm

Winning Together in 2020

12:30 pm – 12:45 pm


12:45 pm – 01:45 pm

Lunch & Exhibition

02:00 pm – 05:00 pm

Post Conference: PureCloud Workshop

Avani Riverside Bangkok

257 Charoen Nakhon Rd, Khwaeng Samre, Khet Thon Buri, Krung Thep Maha Nakhon 10600, Thailand

Get directions

Frequently asked questions

What are the transport options from Bangkok airport

You have multiple options:

  1. Public transport:
    Take the Airport Rail Link and connect to the BTS Skytrain. Exit at Saphan Taksin and board Avani’s complimentary shuttle boat. The service is available every day from 7.15 am – 12.00 midnight.
    Click here for the shuttle boat schedule
    Download handy location map
  1. Grab a pre-paid taxi from the airport. Public taxis are available from the pick-up stand at the airport or here are few vendor options:
    1. https://www.taxi2airport.com/
    2. https://gettransfer.com/en
  1. Hotel Airport Transfers
    Avani can arrange easy airport transfers to Avani+ Riverside Bangkok Hotel. Their airport representative will meet you at arrival Gate 5 and whisk you directly to the hotel. Via a Mercedes Benz E-Class 300, the transfer is THB 2,500 one-way, and THB 4,800 round-trip. Via a Mercedes Benz Vito, a one-way transfer is THB 3,500 and THB 6,600 round-trip. Limousine service can be reserved by calling +66 2 431 9100.

Will Genesys provide airport transfers?

All attendees will need to arrange for own airport transfers. For all travel options to the venue from airports and bus stations, please view the question above.

How do I book rooms?

As part of the conference registration, Avani Riverside and Anantara Riverside are offering all delegates a very special room rate with breakfast and internet included. If you would like us to reserve the room for you, please Register and answer the accommodation request question.

Is there a cost to attend?

Fee varies with attendee types. For accurate information please click on ‘Register Now’ button.

The fee is greatly discounted for sponsors, do checkout the Sponsorship Prospectus here.

How can my organisation become a sponsor?

For sponsorship and information options please download the Sponsorship Prospectus and contact Ericia Lim, Director of Partner Marketing, APAC.

Is the accommodation cost included in the registration fee?

No, the accommodation costs are not included in the registration fee. But you can request room reservation during registration.

Which payment types are accepted for the conference fee?

All Credit Cards are accepted

What is the cancellation policy?

Delegates may nominate an alternative person from their organisation to attend up to 24 hours prior to the start of the event at no extra charge. Should substitution not be possible, cancellation 5 business days prior to the start of the event will cover 100% of the delegate fee. Please note: All substitutions and cancellations must be received in writing.

Where can I get specific directions to the conference venue?

What is the dress code?

Business Casuals. Keep in mind that the meeting rooms often vary in temperature, so you may want to wear layers to be comfortable.

What is the event Hashtag?


When will we receive the content used during the conference sessions?

All conference links to pictures and session presentations will be shared within 3-5 days after the conference.





Knowledge partner

Become a sponsor

Successful partnership

Learn about Genesys vision and strategy.
Present and discuss your solutions to over 100 partners across APAC. Uncover and discuss potential customer opportunities. Network and strengthen existing relationship with the management and sales team of Genesys and our partners.

Easy and valuable

Signing up as a sponsor is an easy process. You will be continuously supported by a team of people, who are dedicated to making your experience at the event seamless and exceptional value.

Download Sponsorship Prospectus

Please contact [email protected] or call +65 9688 2907

Become a partner

Stay connected: #GenPartners

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