It’s radically easy with the Genesys Cloud platform that provides:
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Received the highest scores possible in 17 criteria, including architecture and third-party ecosystem.
Recognized as the 2019 Contact Centre North American Company of the Year.
Named the only Champion in Australia in Frost & Sullivan’s Cloud Contact Centre IQ Matrix
Gartner names Genesys as a Leader in Contact Centre as a Service, North America, yet again
Positioned as a leader in cloud-based contact centre solutions – called out for broad technical capabilities and technology leadership.
Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.
Gain the advantage of a platform that spans sales, marketing and services, enabling the best and broadest customer and employee experience capabilities.
Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.
According to Gartner Peer Insights reviewers:
“Integrated contact centre solution that allows you to scale with the times…”
— IT Director, Service Centre Operations in Services Industry*
*Gartner Peer Insight reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.