{"id":84536,"date":"2018-08-03T03:11:54","date_gmt":"2018-08-03T10:11:54","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=84536"},"modified":"2020-05-13T10:41:06","modified_gmt":"2020-05-13T17:41:06","slug":"how-to-give-the-wow-factor-on-email-live-chat","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/how-to-give-the-wow-factor-on-email-live-chat","title":{"rendered":"How to Give the Wow Factor on Email &#038; Live Chat"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\"><strong>Callcentrehelper.com \u2013 Webinar Series 2018<\/strong><\/p>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h1>How to Give the Wow Factor on Email &#038; Live Chat<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n<h2>Thursday 18th October 2018 &#8211; 1pm BST \/ 2pm CET<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]It is good practise to show real empathy, use the language of the customer and take ownership of their query on live chat and email. But, what can you do to really stand out from the crowd?<\/p>\n<p>In this webinar, we will discuss the more innovative ideas that will really help you to impress your customers over these two channels, considering everything from language selection to technology solutions.<\/p>\n<p>And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.<\/p>\n<p><strong>Topics to be discussed<\/strong><\/p>\n<ul>\n<li>Language selection<\/li>\n<li>Advisor soft-skills<\/li>\n<li>Tone and personality<\/li>\n<li>Customer service strategy<\/li>\n<li>The customer experience<\/li>\n<li>The role of technology<\/li>\n<li>Omnichannel customer support<\/li>\n<li>Top Tips from the Audience<\/li>\n<\/ul>\n<p>This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;311355&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Mike Murphy<\/strong><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;312857&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Charlie Mitchell<\/strong><br \/>\nCall Centre Helper<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;312948&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Neil Martin<\/strong><br \/>\nThe First Word<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.callcentrehelper.com\/new-webinars\/registration.php?id=2336737478681915651\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Register Here<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Callcentrehelper.com \u2013 Webinar Series 2018 [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text] Thursday 18th October 2018 &#8211; 1pm BST \/ 2pm CET [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]It is good practise to show real empathy, use the language of the customer and take ownership of their query on live chat and email. But, what can you do to really stand out from the [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-84536","webinars","type-webinars","status-publish","hentry"],"acf":{"w_tycontent":"<p>Thanks for your interest in &#8216;Getting to Iconic \u2013 How leading brands balance technology and human talent to deliver exceptional CX&#8217;! Please check your email for the webinar details. Be sure to whitelist enterprise.programs@genesys.com<\/p>\n","w_sdate":"10\/18\/2018 10:00 pm","w_edate":"10\/18\/2018 11:00 pm","w_scope":"single","resource_next_steps":"","meta_title":"How to Give the Wow Factor on Email & Live Chat | Genesys","meta_description":"we will discuss the more innovative ideas that will really help you to impress your customers over live chat and email.","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"no_index":false,"no_follow":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/84536","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/84536\/revisions"}],"predecessor-version":[{"id":312977,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/84536\/revisions\/312977"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=84536"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=84536"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=84536"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=84536"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=84536"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=84536"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=84536"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=84536"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=84536"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=84536"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=84536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}