{"id":7785,"date":"2018-04-13T22:02:11","date_gmt":"2018-04-13T22:02:11","guid":{"rendered":"?post_type=webinars&#038;p=7785"},"modified":"2018-06-08T18:07:48","modified_gmt":"2018-06-08T18:07:48","slug":"redesign-customer-experience-internet-of-things","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/redesign-customer-experience-internet-of-things","title":{"rendered":"Redesigning the Customer Experience Around the Internet of Things (IoT)"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Analyst Webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Redesigning the Customer Experience Around the Internet of Things (IoT)<\/h1>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]Pressure to accommodate the evolving needs of customers represents the biggest driver behind industry change in 2017, and organisations must make the most of customer insight to optimise their business strategies. The Internet of Things (IoT) can enable countless improvements to products and services, and will significantly affect the way businesses engage with customers and employees.<\/p>\n<p>Frost &amp; Sullivan recently conducted a survey of almost 500 customer experience leaders in Europe whereby almost two thirds of respondents agree that IoT will bring direct value to the customer experience. Join us for this 45-minute webinar to hear:<\/p>\n<ul>\n<li>Key findings from the survey, including how leading organisations are turning the IoT concept into reality<\/li>\n<li>Why the IoT-centric customer experience (IoT-CX) may be the most important competitive differentiator available to European enterprises<\/li>\n<li>Ways to address the challenge of promoting a concrete IoT-CX value proposition<\/li>\n<li>How you can get started with a clear IoT-CX roadmap<\/li>\n<\/ul>\n<p>Our experts will be happy to answer your questions at the end of the session.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;7787&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Alexander Michael<br \/>\n<\/strong>Director of Consulting in Digital Transformation,<br \/>\nFrost &amp; Sullivan<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;7771&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Richard McCrossan<\/strong><br \/>\nEMEA Digital Solutions Lead, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" 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The Internet of Things (IoT) can enable countless improvements to products and services, and will significantly affect the way [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-7785","webinars","type-webinars","status-publish","hentry"],"acf":{"w_sdate":"03\/08\/2017 12:00 am","w_edate":"03\/09\/2017 12:00 am","w_scope":"single","w_tycontent":"<p>Thank you for registering for Redesigning the Customer Experience around the Internet of Things (IoT).<\/p>\n<p>You will receive an email with the login details momentarily.\u00a0Dont forget to whitelist\u00a0<a href=\"mailto:enterprise.programs@genesys.com\" data-cke-saved-href=\"mailto:enterprise.programs@genesys.com\">enterprise.programs@genesys.com<\/a><\/p>\n","resource_next_steps":"","meta_description":"Redesigning the Customer Experience around the IoT"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/7785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/13"}],"version-history":[{"count":1,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/7785\/revisions"}],"predecessor-version":[{"id":15570,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/7785\/revisions\/15570"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=7785"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=7785"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=7785"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=7785"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=7785"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=7785"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=7785"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=7785"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=7785"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=7785"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=7785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}