{"id":643902,"date":"2026-09-30T08:41:47","date_gmt":"2026-09-30T15:41:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=643902"},"modified":"2026-09-30T08:58:22","modified_gmt":"2026-09-30T15:58:22","slug":"mapping-the-moments-that-matter","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/mapping-the-moments-that-matter","title":{"rendered":"Winning the AI-powered customer journey: Mapping the moments that matter"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<strong>RetailEconomics Webinar<\/strong>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Winning the AI-powered customer journey: Mapping the moments that matter<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]The session will examine how complexity, emotion and the consequences of failure shape expectations.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" 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for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option 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class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy 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value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register Now!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register Now!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]AI is becoming more prominent across the customer journey. Its value depends on whether it reduces uncertainty and helps customers move forward with confidence.<\/p>\n<p>As journeys span AI, digital and human touchpoints, customers expect connected experiences. Research from Retail Economics and Genesys shows that 71% consider easy escalation from AI to a person important, while 67% want to avoid repeating information when switching channels. Meanwhile, 58% say poor AI advice or incorrect information would reduce their trust in a brand.<\/p>\n<p>Join Genesys and Retail Economics for a virtual webinar exploring where AI can create the greatest customer value. The session will examine how complexity, emotion and the consequences of failure shape expectations.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-20\">What to expect:<\/h3>\n<ul>\n<li><strong>Exclusive research from Richard Lim, Chief Executive of Retail Economics:<\/strong> New data on where customers see the greatest potential for AI, which interactions create the most difficulty and why confidence should guide investment.<\/li>\n<li><strong>The Genesys perspective from Nick Chaillier:<\/strong> How organisations can use AI to reduce friction, preserve context across channels and provide human support when reassurance, judgement or accountability matter.<\/li>\n<li><strong>The retailer perspective:<\/strong> Practical insight from a senior retail leader on applying AI, balancing automation with human expertise and building trusted experiences.<\/li>\n<\/ul>\n<p>Whether your priority is improving customer service, strengthening AI-to-human handovers or deciding where AI investment will deliver greatest value, this webinar will provide practical guidance for building AI-powered experiences around customer needs.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1790780815512{padding-top: 0px !important;}&#8221;][vc_row el_class=&#8221;mx-0&#8243;][vc_column background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;p-md-3 px-1&#8243;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/David_Howell.png\" alt=\"David Howell\" ><\/div><div class=\"details\"><p class=\"name h5\">David Howell<\/p><p class=\"info\">Editor in Chief and Host Silicon UK<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Steve-Morrell.jpg\" alt=\"Steve Morell\" ><\/div><div class=\"details\"><p class=\"name h5\">Steve Morell<\/p><p class=\"info\">Managing Director, ContactBabel<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Zaheer-headshot.png\" alt=\"Zaheer Gilani\" ><\/div><div class=\"details\"><p class=\"name h5\">Zaheer Gilani<\/p><p class=\"info\">Account Director, Sales, UK and Ireland, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]RetailEconomics Webinar[\/vc_column_text][vc_column_text css=&#8221;&#8221;] Winning the AI-powered customer journey: Mapping the moments that matter [\/vc_column_text][vc_column_text css=&#8221;&#8221;]The session will examine how complexity, emotion and the consequences of failure shape expectations.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]AI is becoming more prominent across the customer journey. Its value depends on whether it reduces uncertainty and helps customers move forward [&hellip;]<\/p>\n","protected":false},"author":1137,"featured_media":571620,"template":"","tax_priority":[],"tax_contenttheme":[14913],"tax_bundle":[15273],"tax_contenttheme2":[],"tax_capability_sitewide":[16209],"tax_products_programs":[16489],"tax_buying_job":[],"tax_buyer_persona":[16881,16900],"tax_sector":[17030],"tax_segment":[],"class_list":["post-643902","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_contenttheme-level-up-your-technology-en-gb","tax_bundle-genesys-ai-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_products_programs-genesys-ai-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb","tax_sector-retail-en-gb","tax_content_type-interactive-en-gb"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":false,"is_zoom":false,"item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","get_started_config":"default","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p>Thank you for registering.<\/p>\n<p>You should receive an email shortly with details on how to attend the event. Please add @email.genesys.com and @zoom.us to your safe sender list to ensure successful email delivery and allow up to 20 minutes for email to be received. You may find your confirmation email in your junk or spam folder.<\/p>\n","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":643902,"post_author":"1137","post_date":"2026-09-30 08:41:47","post_date_gmt":"2026-09-30 15:41:47","post_content":"[vc_section][vc_row][vc_column width=\"7\/12\"][vc_column_text css=\"\"]<strong>RetailEconomics Webinar<\/strong>[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Winning the AI-powered customer journey: Mapping the moments that matter<\/h1>\r\n[\/vc_column_text][vc_column_text css=\"\"]The session will examine how complexity, emotion and the consequences of failure shape expectations.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\" offset=\"vc_col-sm-offset-1\"][mktoform cta_button=\"Register Now!\" cms_hold=\"RG\" cid_id=\"701Ht0000025UdtIAE\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]AI is becoming more prominent across the customer journey. Its value depends on whether it reduces uncertainty and helps customers move forward with confidence.\r\n\r\nAs journeys span AI, digital and human touchpoints, customers expect connected experiences. Research from Retail Economics and Genesys shows that 71% consider easy escalation from AI to a person important, while 67% want to avoid repeating information when switching channels. Meanwhile, 58% say poor AI advice or incorrect information would reduce their trust in a brand.\r\n\r\nJoin Genesys and Retail Economics for a virtual webinar exploring where AI can create the greatest customer value. The session will examine how complexity, emotion and the consequences of failure shape expectations.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][component_card background_color=\"bgc-lgray\"]\r\n<h3 class=\"text-20\">What to expect:<\/h3>\r\n<ul>\r\n \t<li><strong>Exclusive research from Richard Lim, Chief Executive of Retail Economics:<\/strong> New data on where customers see the greatest potential for AI, which interactions create the most difficulty and why confidence should guide investment.<\/li>\r\n \t<li><strong>The Genesys perspective from Nick Chaillier:<\/strong> How organisations can use AI to reduce friction, preserve context across channels and provide human support when reassurance, judgement or accountability matter.<\/li>\r\n \t<li><strong>The retailer perspective:<\/strong> Practical insight from a senior retail leader on applying AI, balancing automation with human expertise and building trusted experiences.<\/li>\r\n<\/ul>\r\nWhether your priority is improving customer service, strengthening AI-to-human handovers or deciding where AI investment will deliver greatest value, this webinar will provide practical guidance for building AI-powered experiences around customer needs.[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=\"yes\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1790780815512{padding-top: 0px !important;}\"][vc_row el_class=\"mx-0\"][vc_column background_color=\"bgc-lgray\" el_class=\"p-md-3 px-1\"][vc_row_inner el_class=\"mx-0\"][vc_column_inner][vc_column_text css=\"\"]\r\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=\"mx-0\"][vc_column_inner width=\"1\/3\"][component_bio_block photo=\"561383\" name=\"David Howell\" title=\"Editor in Chief and Host Silicon UK\"][\/component_bio_block][\/vc_column_inner][vc_column_inner width=\"1\/3\"][component_bio_block photo=\"312198\" name=\"Steve Morell\" title=\"Managing Director, ContactBabel\"][\/component_bio_block][\/vc_column_inner][vc_column_inner width=\"1\/3\"][component_bio_block photo=\"528031\" name=\"Zaheer Gilani\" title=\"Account Director, Sales, UK and Ireland, Genesys\"][\/component_bio_block][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Winning the AI-powered customer journey: Mapping the moments that matter","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"mapping-the-moments-that-matter","to_ping":"","pinged":"","post_modified":"2026-09-30 08:58:22","post_modified_gmt":"2026-09-30 15:58:22","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=643902","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":411515,"post_author":"1","post_date":"2021-12-08 08:25:33","post_date_gmt":"2021-12-08 16:25:33","post_content":"","post_title":"The state of customer experience: Three insights for retail","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-state-of-customer-experience-three-insights-for-retail","to_ping":"","pinged":"","post_modified":"2023-10-30 09:15:09","post_modified_gmt":"2023-10-30 16:15:09","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/article\/the-state-of-customer-experience-three-insights-for-retail","menu_order":0,"post_type":"article","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":560930,"post_author":"1","post_date":"2025-03-12 01:59:15","post_date_gmt":"2025-03-12 08:59:15","post_content":"[vc_section sec_modern_width=\"enable\" background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1741380315105{background-image: url(https:\/\/www.genesys.com\/media\/genesys-wave-big-right.png?id=560222) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" el_class=\"form-card\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h1>The State of Customer Experience report<\/h1>\r\n<p class=\"text-20\">We surveyed 5,232 consumers and 1,181 CX leaders on the state of customer experience.<\/p>\r\n[\/vc_column_text][vc_single_image image=\"560163\" css=\"\" el_class=\"mt-2\"][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][mktoform cta_button=\"Download the report\" 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The cost of a poor experience can be steep.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h2\">53%<\/p>\r\nof consumers will switch from a favored brand after two to five poor interactions[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h2\">38%<\/p>\r\nof consumers say not being able to reach a live agent makes them want to scream or vow to switch brands[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h2\">11%<\/p>\r\nOnly 11% of consumers agree service is consistently excellent[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"The State of Customer Experience","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-state-of-customer-experience","to_ping":"","pinged":"","post_modified":"2025-03-28 15:10:58","post_modified_gmt":"2025-03-28 22:10:58","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=campaigns&#038;p=560930","menu_order":0,"post_type":"campaigns","post_mime_type":"","comment_count":"0","filter":"raw"}],"exclude_chat_auto_open":false,"enable_global_intellimize":true,"enable_intellimize_api":false,"enable_anti_flicker":false,"w_sdate":"11\/10\/2026 3:00 am","w_edate":"11\/10\/2026 4:00 am","w_scope":"single","w_single_timezone":"November 10, 2026 AT 11AM BST"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/643902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1137"}],"version-history":[{"count":9,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/643902\/revisions"}],"predecessor-version":[{"id":643925,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/643902\/revisions\/643925"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/571620"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=643902"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=643902"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=643902"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=643902"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=643902"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=643902"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=643902"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=643902"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=643902"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=643902"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=643902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}