{"id":625025,"date":"2026-05-18T03:51:13","date_gmt":"2026-05-18T10:51:13","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=625025"},"modified":"2026-05-18T03:52:34","modified_gmt":"2026-05-18T10:52:34","slug":"putting-ai-to-work-driving-efficiency-trust-and-personalised-experience","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/putting-ai-to-work-driving-efficiency-trust-and-personalised-experience","title":{"rendered":"Putting AI to Work: Driving Efficiency, Trust, and Personalised Experience"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;form&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"pre_h1\"><strong>Practical AI Webinar Series<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Putting AI to Work: Driving Efficiency, Trust, and Personalised Experience<\/h1>\n<p>A three-part webinar series exploring how organisations can move from AI ambition to real-world impact \u2014 from improving day-to-day operations to scaling with confidence and delivering more meaningful customer experiences.[\/vc_column_text][\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1714147095034{padding-right: 30px !important;}&#8221;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"\" data-ty=\"\"><\/option><option value=\"701Ht0000025U6zIAE\" data-ty=\"\">10 June - How to Use AI to Improve Employee Efficiency and Service Delivery<\/option><option value=\"701Ht0000025UB1IAM\" data-ty=\"\">9 July - Preparing Your Organisation for AI: How to Scale Innovation with Trust<\/option><option value=\"701Ht0000025UBGIA2\" data-ty=\"\">10 September - How to Deliver More Personalised Customer Journeys with AI<\/option><\/select><label>Select webinar<span class=\"required-asterisk\">*<\/span><\/label><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001x8eCIAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/625025?thankyou=625025&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/625025\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-gb\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/625025\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"625025\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email\" placeholder=\"Email\">\n        <label for=\"fe192\">Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register Now!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register Now!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; m_background_color=&#8221;bgc-white&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1778850456681\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_CTA-block-2025.jpg);\"  href=\"#form\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><h4>AI That Delivers: From Efficiency to Experience<\/h4>\n<p>AI is no longer a future concept. It\u2019s already reshaping how organisations operate, support employees, and engage customers.<\/p>\n<p>But turning potential into measurable impact requires more than isolated use cases. It takes a clear path from practical application, to organisational readiness, to delivering real outcomes at scale.<\/p>\n<p>This three-part webinar series is designed to guide you through that journey.<\/p>\n<p>Across June, July, and September, we\u2019ll explore how to:<\/p>\n<ul>\n<li>Apply AI in practical ways to improve efficiency and service delivery<\/li>\n<li>Build the right foundations to scale AI with trust and confidence<\/li>\n<li>Use AI to create more personalised, effective customer experiences<\/li>\n<\/ul>\n<p>Each session stands on its own, but together they form a connected view of how to successfully embed AI across your organisation.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Register now!<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1758721760201{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;rounded-lg&#8221; css=&#8221;.vc_custom_1765293233096{padding-top: 2rem !important;padding-right: 2rem !important;padding-bottom: 2rem !important;padding-left: 2rem !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h5>10 June 11am BST\/12pmCET<\/h5>\n<h4>How to Use AI to Improve Employee Efficiency and Service Delivery<\/h4>\n<p>AI is no longer just a future ambition. It is already helping organisations reduce manual effort, support teams more effectively, and improve service delivery at scale. This webinar will explore practical ways businesses are applying AI to streamline operations, enhance employee experiences, and create stronger outcomes for customers.<\/p>\n<p>We\u2019ll share real-world examples, lessons learned, and key considerations for turning AI from promise into measurable impact.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Register now<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p><strong>Key takeaways:<\/strong><\/p>\n<ul>\n<li>Where AI is delivering immediate operational value across teams, from IT workflows to frontline service<\/li>\n<li>How to identify high-impact use cases that improve both employee productivity and customer outcomes<\/li>\n<li>How to balance quick wins with a scalable approach that supports longer-term AI and CX strategy<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;rounded-lg&#8221; css=&#8221;.vc_custom_1769619097674{padding-top: 2rem !important;padding-right: 2rem !important;padding-bottom: 2rem !important;padding-left: 2rem !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h5>9 July 11am BST\/12pmCET<\/h5>\n<h4>Preparing Your Organisation for AI: How to Scale Innovation with Trust<\/h4>\n<p>Getting value from AI takes more than deploying new technology. It requires the right balance of innovation, governance, and organisational readiness.<\/p>\n<p>In this session, we\u2019ll look at how businesses are building trust in AI while creating the foundations needed to scale, from data and compliance to change management and adoption. Attendees will come away with practical guidance on how to move forward with confidence while avoiding common barriers to success.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Register now<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p><strong>Key takeaways:<\/strong><\/p>\n<ul>\n<li>What it takes to scale AI across the business, from data and governance to cross-functional alignment<\/li>\n<li>How to build trust in AI across IT, CX, and the wider organisation while enabling innovation<\/li>\n<li>How to overcome common barriers to adoption, including change management, risk, and internal silos<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;rounded-lg&#8221; css=&#8221;.vc_custom_1761671891108{padding-top: 2rem !important;padding-right: 2rem !important;padding-bottom: 2rem !important;padding-left: 2rem !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h5>10 September 11am BST\/12pmCET<\/h5>\n<h4>How to Deliver More Personalised Customer Journeys with AI<\/h4>\n<p>Organisations are under growing pressure to create experiences that feel more connected, relevant, and responsive.<\/p>\n<p>This webinar will explore how AI and automation can help make customer journeys more personalised and effective, while also improving efficiency behind the scenes. We\u2019ll focus on practical steps organisations can take, common challenges to avoid, and how leading businesses are turning customer insight into more meaningful engagement and stronger commercial results.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Register now<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p><strong>Key takeaways:<\/strong><\/p>\n<ul>\n<li>How to connect data, AI, and orchestration to deliver more personalised and consistent customer experiences<\/li>\n<li>Why understanding end-to-end journeys is critical to improving both CX outcomes and operational efficiency<\/li>\n<li>How leading organisations turn insight into measurable impact, including retention, satisfaction, and revenue<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1769004392602{padding-top: 25px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Paul-Turner-200-e1638291529794.jpg\" alt=\"Paul Turner\" ><\/div><div class=\"details\"><p class=\"name h5\">Paul Turner<\/p><p class=\"info\">Sr. Global WEM Business Specialist, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Valentina-Postelnicu_headshot.png\" alt=\"Valentina Postelnicu\" ><\/div><div class=\"details\"><p class=\"name h5\">Valentina Postelnicu<\/p><p class=\"info\">VP, CX Advisory Services, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/tarek.jpg\" alt=\"Tarek Elachkar\" ><\/div><div class=\"details\"><p class=\"name h5\">Tarek Elachkar<\/p><p class=\"info\">Lead Solution Architects, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;form&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Practical AI Webinar Series [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Putting AI to Work: Driving Efficiency, Trust, and Personalised Experience A three-part webinar series exploring how organisations can move from AI ambition to real-world impact \u2014 from improving day-to-day operations to scaling with confidence and delivering more meaningful customer experiences.[\/vc_column_text][\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1714147095034{padding-right: [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":574740,"template":"","tax_priority":[],"tax_contenttheme":[14850],"tax_bundle":[],"tax_contenttheme2":[16161],"tax_capability_sitewide":[],"tax_products_programs":[17531],"tax_buying_job":[],"tax_buyer_persona":[16881,16900],"tax_sector":[],"tax_segment":[],"class_list":["post-625025","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme2-improve-employee-experience-en-gb","tax_products_programs-genesys-cloud-cx-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb"],"acf":{"w_tycontent":"<p>Thank you for registering.<\/p>\n<p>You should receive an email shortly with details on how to attend the event. Please add @email.genesys.com and @zoom.us to your safe sender list to ensure successful email delivery and allow up to 20 minutes for email to be received. You may find your confirmation email in your junk or spam folder.<\/p>\n<p>&nbsp;<\/p>\n","meta_description":"Discover how to turn AI into real business impact. Explore efficiency, scalability, and personalised CX in this practical 3-part webinar series.","no_index":false,"no_follow":false,"next_steps_type":"default","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","meta_title":"","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"06\/10\/2026 12:00 am","w_edate":"09\/10\/2026 1:00 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":614938,"post_author":"949","post_date":"2026-02-09 09:37:41","post_date_gmt":"2026-02-09 17:37:41","post_content":"","post_title":"Genesys Cloud Agentic Virtual Agent Demo","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-agentic-virtual-agent-demo","to_ping":"","pinged":"","post_modified":"2026-02-18 20:14:57","post_modified_gmt":"2026-02-19 04:14:57","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/genesys-cloud-agentic-virtual-agent-demo","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":623115,"post_author":"890","post_date":"2026-05-08 00:55:41","post_date_gmt":"2026-05-08 07:55:41","post_content":"","post_title":"The CX Playbook for the Agentic Era","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-cx-playbook-for-the-agentic-era","to_ping":"","pinged":"","post_modified":"2026-05-18 03:37:35","post_modified_gmt":"2026-05-18 10:37:35","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=623115","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":615546,"post_author":"853","post_date":"2026-02-23 05:13:36","post_date_gmt":"2026-02-23 13:13:36","post_content":"","post_title":"Genesys Cloud AI-Powered Experience Orchestration Demo","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-ai-powered-experience-orchestration-demo","to_ping":"","pinged":"","post_modified":"2026-02-24 01:56:35","post_modified_gmt":"2026-02-24 09:56:35","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/genesys-cloud-ai-powered-experience-orchestration-demo","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":617448,"post_author":"280","post_date":"2026-02-17 09:13:22","post_date_gmt":"2026-02-17 17:13:22","post_content":"[vc_section full_width=\"stretch_row\"][vc_row][vc_column][vc_column_text css=\"\"]<span style=\"font-weight: 400;\">Across industries, organisations are racing to harness artificial intelligence (AI) to improve experiences, streamline operations and modernise service. But as AI capabilities rapidly expand, one truth has become clear: <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\" target=\"_blank\" rel=\"noopener\">Isolated automation isn't enough<\/a>.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">The future belongs to intelligent ecosystems\u00a0\u2013 environments where AI, data and workflows operate together across platforms to deliver outcomes that no single system can achieve alone. This is a theme we explored in our recent<\/span> <a href=\"https:\/\/www.genesys.com\/en-gb\/webinars\/shaping-the-future-of-customer-and-employee-experiences\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">on-demand webinar about shaping the future of customer and employee experiences<\/span><\/a><span style=\"font-weight: 400;\">.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">This evolution toward intelligent ecosystems is exactly the future <a href=\"https:\/\/www.genesys.com\/en-gb\/company\/newsroom\/announcements\/genesys-expands-strategic-partnership-with-servicenow-to-deliver-transformational-a2a-customer-orchestration-experience\" target=\"_blank\" rel=\"noopener\">Genesys and ServiceNow<\/a> are building together.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">A Partnership Designed for Intelligent Service<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Genesys and ServiceNow share a vision: A service experience where intelligence is connected; context is continuous; and work flows seamlessly across the enterprise.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">By combining the real-time engagement and orchestration capabilities of the <a href=\"https:\/\/www.genesys.com\/en-gb\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud<\/a><\/span><span style=\"font-weight: 400;\">\u2122<\/span><span style=\"font-weight: 400;\"> platform with the ServiceNow AI Platform\u00a0\u2013 where AI agents and cross-enterprise workflows resolve issues end-to-end\u00a0\u2013 organisations gain a unified ecosystem that bridges the customer-facing front and middle office with the operational middle and back office.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">It\u2019s not about integration. It\u2019s about architecting intelligence that works across every layer of the service experience.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">And as AI adoption accelerates, this partnership becomes even more essential.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">From Platform Foundation to Ecosystem Intelligence<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">At the foundation of this evolution is Genesys Cloud, a modern composable strategic platform designed to enable intelligence, orchestration and adaptability at scale. The ServiceNow AI Platform provides the flexible, API-driven and AI-native foundation that allows systems, data and workflows to connect without rigid dependencies.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">A2A: The Next Evolution of the Genesys and ServiceNow Ecosystem<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">Agent-to-Agent (A2A) orchestration is a direct expression of that foundation in action.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Where the Genesys Cloud platform establishes the architectural groundwork for composability and intelligence, A2A will connect and operationalise it, enabling AI agents across Genesys and ServiceNow to collaborate dynamically, exchange context and coordinate outcomes in real time. Together, they will move enterprises beyond integration and toward a truly connected service ecosystem.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">As A2A orchestration takes shape, our partnership is entering a new chapter that will fundamentally change how enterprises automate and scale service.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">A2A introduces a breakthrough capability: AI agents from Genesys and ServiceNow will be able to collaborate autonomously, sharing context and coordinating work in real time.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">This means:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A Genesys AI agent can identify the customer, gather intent, understand context and initiate next steps in ServiceNow.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A ServiceNow AI agent can evaluate workflows, make decisions, take actions and trigger new activity back in Genesys Cloud.<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Both systems remain aligned, intelligent and adaptive\u00a0\u2013 without brittle hand-offs or manual effort.<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">For customers, this is more than automation. It\u2019s ecosystem intelligence.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">\u201cAgentic AI is only as powerful as the ecosystem it can operate within,\u201d noted John Ball, EVP and GM, CRM and Industry Workflows of ServiceNow. \u201cOur expanded partnership with Genesys brings voice together with AI, data and workflows, enabling organisations to deliver end-to-end resolution of customer requests with much greater efficiency and intelligence. Together, we\u2019re not just transforming customer support; we\u2019re setting a new standard for how enterprises automate at scale with agentic AI to deliver great customer experiences.\u201d<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">Why A2A Orchestration is the Next CX Inflection Point<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">As customer journeys and service ecosystems grow more complex, CX organisations are outgrowing linear workflows, point integrations and siloed AI. What\u2019s emerging is a need for A2A orchestration: a model where human agents, AI agents and enterprise systems coordinate dynamically around customer intent and business outcomes. In an AI-first environment, static automation cannot adapt fast enough; value is created by real-time collaboration across engagement, decisioning and execution.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Model Context Protocol (MCP) enables this shift by providing a shared contextual layer that allows intelligent agents to reason together and act coherently across systems. Rather than embedding AI into brittle flows, MCP supports intent-driven coordination, so agents can understand what\u2019s happening, determine what matters and trigger the right actions across domains. This moves service operations from scripted processes to adaptive, <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\" target=\"_blank\" rel=\"noopener\">outcome-oriented orchestration<\/a>.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Together, Genesys and ServiceNow form a uniquely differentiated foundation for this model. Genesys operates at the moment of engagement, orchestrating experiences and capturing intent through real-time interaction intelligence. ServiceNow serves as the system of action, completing work across the enterprise.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Combined, Genesys and ServiceNow will <a href=\"https:\/\/www.genesys.com\/webinars\/unifying-the-front-and-back-office-to-transform-service-delivery\" target=\"_blank\" rel=\"noopener\">connect front-office experience with back-office execution<\/a>. This will enable A2A orchestration at scale\u00a0\u2013 not just integrating systems but also aligning intelligent agents across the full-service lifecycle.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">What Intelligent Ecosystems Will Enable for Customers<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">With A2A, enterprises will unlock new levels of service performance:<\/span>\r\n\r\n<strong>1. Frictionless, end-to-end service journeys<\/strong>\r\n\r\n<span style=\"font-weight: 400;\">Instead of siloed steps across platforms, A2A enables workflows to function as one continuous, intelligent process.<\/span>\r\n\r\n<strong>2. Faster, more accurate resolution<\/strong>\r\n\r\n<span style=\"font-weight: 400;\">AI agents coordinate the right actions at the right time, reducing delays, errors and rework.<\/span>\r\n\r\n<strong>3. A smarter, more predictive enterprise<\/strong>\r\n\r\n<span style=\"font-weight: 400;\">Connected intelligence means systems can anticipate needs, adapt in real time and optimise outcomes continuously.<\/span>\r\n\r\n<strong>4. Scalable automation without complexity<\/strong>\r\n\r\n<span style=\"font-weight: 400;\">No more duplicating workflows or building one-off integrations. A2A connects intelligent agents across systems, so automation scales without added complexity.<\/span>\r\n\r\n<strong>5. Enhanced customer and employee experiences<\/strong>\r\n\r\n<span style=\"font-weight: 400;\">When systems do the heavy lifting, employees can focus on complex, meaningful work. And customers can experience effortless service.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">Our Commitment to Innovation with ServiceNow<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">As A2A reaches general availability and beyond, we plan to deepen our collaboration with ServiceNow to help customers:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Build enterprise-wide automation strategies powered by shared AI intelligence<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unify data and workflow context across both platforms<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accelerate digital transformation without operational disruption<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Modernise dispute, case, request and knowledge processes with AI-driven autonomy<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Harness a growing portfolio of co-developed capabilities centred on intelligent orchestration<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">These efforts build on our broader focus to unify service operations across the enterprise. Together, we expect to continue investing in a roadmap that allows customers to evolve from isolated automation to fully connected, adaptive service ecosystems.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">This is not a one-off integration. It is a long-term joint commitment to reinventing how service works.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">Why This Matters Now<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">The organisations that will lead in the next decade are those who recognise that AI is not just a tool; it\u2019s an architectural shift.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">A2A is the moment where Genesys and ServiceNow CX leaders can fully step into that shift.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">It marks the beginning of:<\/span>\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Autonomous workflows across platforms<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Context-rich decisioning end to end<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dynamic coordination between human and AI resources<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A modern service fabric powered by shared intelligence<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">This is how the future of CX will be built\u00a0\u2013 not system by system, but ecosystem by ecosystem.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">And our partnership with ServiceNow ensures that customers can build that future with confidence, scale and clarity.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2><span style=\"font-weight: 400;\">The Intelligent Ecosystem Era Is Here<\/span><\/h2>\r\n<span style=\"font-weight: 400;\">The future of customer experience will not be built through disconnected tools or isolated automation. It will be <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/agentic-ecosystems-will-build-the-intelligent-enterprise\" target=\"_blank\" rel=\"noopener\">built through intelligent ecosystems, where AI agents collaborate across platforms<\/a>; context moves seamlessly across customer journeys; and outcomes are orchestrated end-to-end.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">A2A orchestration represents a fundamental shift in how that future becomes real. It enables intelligence to operate across engagement and enterprise workflows as a unified system\u00a0\u2013 adaptive, autonomous and designed to scale.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">As Genesys and ServiceNow continue to expand what\u2019s possible together, the organisations we serve will be among the first to benefit from a new standard in customer and employee experience.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">For 2026, this isn't just another year of AI innovation. It\u2019s the beginning of ecosystem intelligence becoming operational reality. And A2A will be the catalyst that brings it to life.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">With Genesys and ServiceNow, organisations are no longer planning for that future. They are building it now. <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/servicenow-integration\" target=\"_blank\" rel=\"noopener\">Discover how<\/a>. <\/span>\r\n\r\n&nbsp;\r\n<h3 class=\"h5\"><span style=\"font-weight: 400;\">Forward-Looking Statements<\/span><\/h3>\r\n<span style=\"font-weight: 400;\">Statements in this article that are not historical or current facts are forward-looking statements that involve risks and uncertainties. Unless required by law, Genesys undertakes no obligation to update or revise any forward-looking statements to reflect circumstances or events after the date of this blog.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"The future of CX will be built on intelligent ecosystems","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-future-of-cx-will-be-built-on-intelligent-ecosystems","to_ping":"","pinged":"","post_modified":"2026-03-05 00:04:22","post_modified_gmt":"2026-03-05 08:04:22","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/blog\/post\/the-future-of-cx-will-be-built-on-intelligent-ecosystems","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"}],"asset_expiration":"","is_on_demand":false,"toggle_exceed_chat":false,"is_zoom":false,"get_started_config":"default","gsc_tab":false,"enable_intellimize_api":false,"enable_global_intellimize":true,"enable_anti_flicker":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/625025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":19,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/625025\/revisions"}],"predecessor-version":[{"id":625961,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/625025\/revisions\/625961"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/574740"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=625025"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=625025"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=625025"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=625025"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=625025"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=625025"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=625025"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=625025"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=625025"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=625025"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=625025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}