{"id":623278,"date":"2026-04-21T03:22:42","date_gmt":"2026-04-21T10:22:42","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=623278"},"modified":"2026-04-21T03:26:45","modified_gmt":"2026-04-21T10:26:45","slug":"webinar-from-cx-strategy-to-tangible-results-in-financial-services","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/webinar-from-cx-strategy-to-tangible-results-in-financial-services","title":{"rendered":"Webinar: From CX Strategy to Tangible Results in Financial Services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row el_id=&#8221;register&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>From CX Strategy to Tangible Results in Financial Services<\/h2>\n<p>[\/vc_column_text]<div class=\"wpb_text_column wpb_content_element webinar_single_time\"><div class=\"wpb_wrapper\"><p>On-Demand Webinar<\/p><\/div><\/div>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Discover how leading financial institutions are turning CX strategy into measurable business outcomes. This session will walk you through proven advisory frameworks, live success stories, and a live demonstration of modern CX solutions in action\u2014showing how to improve operational efficiency, elevate customer experiences, and deliver tangible ROI with confidence in an increasingly complex and regulated environment.<\/p>\n<p><strong>What you&#8217;ll discover:<\/strong><\/p>\n<ul>\n<li>Financial Market trends<\/li>\n<li>CX Advisory Excellence: ROI, Strategy &amp; Proven Success Stories<\/li>\n<li>Solution Overview &amp; Live Demonstration<\/li>\n<li>Proven Success Stories<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start\">\n            <div class=\"card-body\">\n                <h5 class=\"card-title\">Thanks for joining us!<\/h5>\n                <p class=\"card-text\">While we get the webinar recording ready, here are some ways to keep exploring and stay connected.<\/p>\n\n                <div class=\"btn-container   vc_custom_1710857185398\">\n                    <a role=\"button\" aria-expanded=\"true\" aria-haspopup=\"true\" data-bs-toggle=\"modal\" data-bs-target=\"#getStartedBox\" href=\"#\" aria-label=\"Get started\" class=\"btn btn-primary\">Get started<\/a>\n                    <a role=\"button\" class=\"btn btn-ff-primary chevron\" href=\"https:\/\/www.genesys.com\/en-gb\/events\" target=\"\" rel=\"\">Events & webinars<\/a><\/div>\n                <\/div>\n        <\/div>[vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;521039&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Sherif Sharra<\/strong><br \/>\n<span data-olk-copy-source=\"MessageBody\">Principle Solution Consultant &#8211; META<\/span><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568812&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong><span data-olk-copy-source=\"MessageBody\">Walid Fayad<\/span><\/strong><br \/>\n<span data-olk-copy-source=\"MessageBody\">CX Advisory Consultant<\/span><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner][vc_single_image image=&#8221;519359&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong><span data-olk-copy-source=\"MessageBody\">Hatim Amro<\/span><\/strong><br \/>\n<span data-olk-copy-source=\"MessageBody\">Account Director<\/span><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row el_id=&#8221;register&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;] From CX Strategy to Tangible Results in Financial Services [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]Discover how leading financial institutions are turning CX strategy into measurable business outcomes. This session will walk you through proven advisory frameworks, live success stories, and a live demonstration of modern CX solutions in action\u2014showing how to improve operational efficiency, elevate [&hellip;]<\/p>\n","protected":false},"author":1120,"featured_media":615336,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-623278","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":false,"w_sdate":"05\/21\/2026 3:00 pm","w_edate":"03\/25\/2026 2:40 pm","w_scope":"single","w_single_timezone":"May 21, 2026 AT 3PM GST","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":486082,"post_author":"1","post_date":"2025-02-25 06:07:30","post_date_gmt":"2025-02-25 14:07:30","post_content":"","post_title":"AI Ethics Guidelines","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"ai-ethics-guidelines","to_ping":"","pinged":"","post_modified":"2025-02-25 09:40:11","post_modified_gmt":"2025-02-25 17:40:11","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/collateral\/ai-ethics-guidelines","menu_order":0,"post_type":"collateral","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":524733,"post_author":"890","post_date":"2024-06-20 02:34:11","post_date_gmt":"2024-06-20 09:34:11","post_content":"","post_title":"The Genesys Cloud AI progressive adoption model","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-genesys-cloud-ai-progressive-adoption-model","to_ping":"","pinged":"","post_modified":"2025-02-25 09:50:50","post_modified_gmt":"2025-02-25 17:50:50","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/the-genesys-cloud-ai-progressive-adoption-model","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":518167,"post_author":"731","post_date":"2024-05-06 13:33:16","post_date_gmt":"2024-05-06 20:33:16","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text css=\"\"]\r\n<p class=\"pre_h1\">On-demand webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>[this_page_title]<\/h1>\r\n[\/vc_column_text][vc_column_text css=\"\"]<strong>Understanding the significance of leveraging AI technology to enhance CX in the modern business landscape.<\/strong>[\/vc_column_text][vc_single_image image=\"518349\" css=\"\"][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]<span data-contrast=\"auto\">Adopting artificial intelligence (AI) for customer experience (CX) enhancement isn\u2019t just an option \u2014 it\u2019s a necessity. To stand out, companies must adeptly implement AI. However, the challenge lies in leveraging the transformative power of AI and in knowing where to begin.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:91,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Our framework-based approach to AI adoption balances short-term value realization with long-term strategy. In each step of this model, you\u2019ll adopt capabilities that deliver quick returns while laying the groundwork for even greater value later.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:91,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Watch this webinar to learn:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:91,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257}\">\u00a0<\/span>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">A progressive <strong>five-step AI adoption model<\/strong><\/span><strong>\u00a0<\/strong><\/li>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">The key parameters for AI selection in CX<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">How organizations can expedite time to value with AI implementation<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Why point solutions are insufficient for CX enhancement<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\r\n \t<li data-leveltext=\"\u00b7\" data-font=\"Symbol\" data-listid=\"32\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u00b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Whether your data (and your customers\u2019 data) is securely managed<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n[\/vc_column_text][vc_single_image css=\"\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_button=\"Watch now\" cta_header=\"Watch now\" cms_hold=\"RG\" cid_id=\"7014X000003AfM1QAK\"][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]\r\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"518173\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><b>Arpita Maity-Peschard\r\n<\/b>Director, Product Marketing, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"491476\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><b>Rahul Garg\r\n<\/b>VP, Product, AI &amp; Self-Service\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Effortless AI: An AI-Adoption Model for Customer Experience","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"effortless-ai-an-ai-adoption-model-for-customer-experience","to_ping":"","pinged":"","post_modified":"2024-11-25 08:00:26","post_modified_gmt":"2024-11-25 16:00:26","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=518167","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":531282,"post_author":"1067","post_date":"2024-07-29 08:01:34","post_date_gmt":"2024-07-29 15:01:34","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text css=\"\"]\r\n<p class=\"pre_h1\">On-demand webinar<\/p>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h1>Genesys Cloud AI: Built differently for instant value<\/h1>\r\n[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]The excitement surrounding artificial intelligence (AI) for enhancing customer experience (CX) is overwhelming, with many promises that are often difficult to realize. AI has transitioned from being an optional strategy to a critical necessity for businesses to stay competitive.\r\n\r\nIn this webinar, discover how Genesys Cloud AI is uniquely built to stand out in the market. Learn about the significant benefits of leveraging Genesys AI technology to enhance CX in today\u2019s business landscape. And discover how our innovative approach to AI delivers a superior, sustainable experience, making Genesys Cloud AI the top choice for CX leaders seeking efficient and ethical AI-driven solutions.\r\n\r\n<strong><span class=\"TextRun SCXW225404516 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW225404516 BCX8 text-orange\">Key highlights:<\/span><\/span><\/strong><span class=\"EOP SCXW225404516 BCX8 text-orange\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><strong>Protecting data integrity:<\/strong> Ensure the security and management of both your and your customers' information<\/li>\r\n \t<li><strong>Navigating global AI regulations:<\/strong> Understand contemporary AI regulations across various regions and their impact on go-to-market strategies<\/li>\r\n \t<li><strong>Addressing context management challenges:<\/strong> Explore the complexities of context management in AI solutions, particularly for CX<\/li>\r\n \t<li><strong>Assessing instant value from AI solutions:<\/strong> Analyze the potential of AI technologies to deliver immediate benefits<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_button=\"Watch now\" cta_header=\"\" cms_hold=\"RG\" cid_id=\"7014X000003AffPQAS\"][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]\r\n<h2 class=\"h3\" style=\"text-align: center;\">Meet the speakers<\/h2>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"495866\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><strong>Brett Weigl<\/strong>\r\nSVP Product Management, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"491476\" css=\"\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><b>Rahul Garg\r\n<\/b>VP Product Management, AI and Self-Service\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"518173\" css=\"\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><strong>Arpita Maity-Peschard<\/strong>\r\nDirector, Product Marketing, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"Genesys Cloud AI: Built differently for instant value","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-ai-built-different-for-instant-value","to_ping":"","pinged":"","post_modified":"2024-11-25 07:59:07","post_modified_gmt":"2024-11-25 15:59:07","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=531282","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"toggle_exceed_chat":false,"get_started_config":"default","is_zoom":true,"gsc_tab":false,"enable_intellimize_api":false,"enable_global_intellimize":false,"enable_anti_flicker":false,"media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/WIUskTXiQFE?si=tQ6qFd2GmTPbMZD0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; 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