{"id":594798,"date":"2025-09-24T04:10:51","date_gmt":"2025-09-24T11:10:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=594798"},"modified":"2026-04-15T11:41:36","modified_gmt":"2026-04-15T18:41:36","slug":"beyond-the-buzz-real-ai-for-real-cx","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/beyond-the-buzz-real-ai-for-real-cx","title":{"rendered":"Beyond the Buzz: Real AI for Real CX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;form&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"pre_h1\"><strong>AI Operational Excellence Webinar Series<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Beyond the Buzz: Real AI for Real CX<\/h1>\n<p>From operating models to ethics \u2014 your roadmap to AI success.[\/vc_column_text][\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1714147095034{padding-right: 30px !important;}&#8221;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"\" data-ty=\"\"><\/option><option value=\"701Ht000001CUtWIAW\" data-ty=\"https:\/\/www.genesys.com\/en-gb\/campaign\/thank-you-beyond-the-buzz-real-ai-for-real-cx\">On-Demand - Beyond the Silver Bullet<\/option><option value=\"701Ht000001CUtbIAG\" data-ty=\"https:\/\/www.genesys.com\/en-gb\/campaign\/thank-you-beyond-the-buzz-future-of-ai\">On-Demand - The Future of AI at Genesys<\/option><option value=\"701Ht000001CVSbIAO\" data-ty=\"https:\/\/www.genesys.com\/en-gb\/campaign\/thank-you-beyond-the-buzz-smart-ai-strategy\">On-Demand - Smart AI Strategy<\/option><option value=\"701Ht000001ebkqIAA\" data-ty=\"https:\/\/www.genesys.com\/en-gb\/campaign\/thank-you-beyond-the-buzz-cx-as-code\">On-Demand - CX as Code<\/option><\/select><label>Select webinar<span class=\"required-asterisk\">*<\/span><\/label><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AgtEQAS\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/594798?thankyou=594798&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/594798\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-gb\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/594798\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"594798\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email\" placeholder=\"Email\">\n        <label for=\"fe192\">Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch on-demand!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch on-demand!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; m_background_color=&#8221;bgc-white&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1773846685834\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_CTA-block-2025.jpg);\"  href=\"#form\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><h4>AI That Scales: Strategy, Ethics and Innovation<\/h4>\n<p>Artificial intelligence has the power to transform customer experience \u2014 but only when applied with the right strategy, operating model, and ethical foundation. Too often, organisations fall into the trap of treating AI as a quick fix, rather than a journey that requires alignment of people, processes, and technology.<\/p>\n<p>In this webinar series, Genesys experts will cut through the hype to show how AI can deliver measurable business impact today while preparing your organisation for tomorrow. From building a sustainable AI operating model to understanding the Genesys AI roadmap and ethics principles, you\u2019ll gain the knowledge to adopt AI responsibly, scale effectively, and unlock true customer experience innovation.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Watch now!<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1758721760201{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;rounded-lg&#8221; css=&#8221;.vc_custom_1761671891108{padding-top: 2rem !important;padding-right: 2rem !important;padding-bottom: 2rem !important;padding-left: 2rem !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Beyond the Silver Bullet: Building an AI Operating Model for Customer Experience Success<\/h4>\n<p>Too often, organisations treat AI as a quick fix for customer experience transformation. But AI isn\u2019t plug-and-play \u2014 it\u2019s a powerful capability that requires the right operating model to generate lasting value.<\/p>\n<p>In this webinar, our experts will reveal how true AI success comes from more than just technology. You\u2019ll learn how to align people, processes, and performance metrics to build a sustainable framework that drives measurable business outcomes. Discover how to unlock AI\u2019s full potential and create customer experiences that consistently deliver impact across the entire journey.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Watch on-demand<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p><strong>Key takeaways:<\/strong><br \/>\n\u2022 Debunking the AI Silver Bullet Myth: Why buying AI alone won\u2019t solve your customer experience challenges.<\/p>\n<p>\u2022 Aligning People and Processes: How to prepare your teams and workflows to fully leverage AI capabilities.<\/p>\n<p>\u2022 Measuring What Matters: Setting the right success metrics to track and prove the value of your AI investment.<\/p>\n<p>\u2022 Creating a Sustainable AI Operating Model: Building a framework that evolves with your business and customers.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;rounded-lg&#8221; css=&#8221;.vc_custom_1765293233096{padding-top: 2rem !important;padding-right: 2rem !important;padding-bottom: 2rem !important;padding-left: 2rem !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>The Future of AI at Genesys: Vision, Roadmap and Ethics<\/h4>\n<p>AI is evolving rapidly \u2014 but true impact comes from pairing innovation with responsibility. In this session, we\u2019ll connect Genesys\u2019 product vision for AI with the near-term roadmap customers care about, while highlighting our ethics and governance principles.<\/p>\n<p>You\u2019ll also gain practical guidance on adopting advanced, agentic AI responsibly \u2014 learning how to balance innovation with trust, scale confidently, and empower your teams to deliver customer experiences that are both smarter and sustainable.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Watch on-demand<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p><strong>Key takeaways:<\/strong><br \/>\n\u2022 Understand Genesys\u2019 strategic direction for AI and how it maps to business outcomes.<\/p>\n<p>\u2022 Identify key near-term capabilities to pilot or scale in Genesys Cloud.<\/p>\n<p>\u2022 Apply Genesys Cloud AI ethics principles to real implementation decisions.<\/p>\n<p>\u2022 Build an adoption plan (crawl \u2192 walk \u2192 run) that balances innovation with governance.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;rounded-lg&#8221; css=&#8221;.vc_custom_1769619097674{padding-top: 2rem !important;padding-right: 2rem !important;padding-bottom: 2rem !important;padding-left: 2rem !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Smart AI Strategy: The Key to Unlocking Customer Experience Success<\/h4>\n<p>As AI shifts from exploration to real-world execution, the true competitive edge no longer comes from what you build \u2014 but how you embed it across your organisation.<\/p>\n<p>Join Genesys Chief Product Officer Olivier Jouve, Direct Line\/Aviva Director of Transformation Steve Hubbard, and Genesys AI Solutions &amp; Services Director Osen Akkemik for an in-depth fireside conversation on what leaders should be doing now to prepare for the next wave of AI.<\/p>\n<p>They\u2019ll unpack the emerging use cases and business impact of Large Action Models, a new class of AI that can take sophisticated, multi-step actions across the customer journey \u2014 and what it will take to operationalise them effectively.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Watch on-demand<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p><strong>Key takeaways:<\/strong><br \/>\n\u2022 Uncover how leading organisations are turning AI into a measurable CX advantage \u2014 not just a technology experiment.<\/p>\n<p>\u2022 Get an inside look at the governance and transparency practices that keep AI trustworthy, scalable and ready for enterprise impact.<\/p>\n<p>\u2022 See how Genesys and forward-thinking customers are gearing up for AI\u2019s next breakthrough moment: Large Action Models and the transformative opportunities they unlock.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;rounded-lg&#8221; css=&#8221;.vc_custom_1774285377640{padding-top: 2rem !important;padding-right: 2rem !important;padding-bottom: 2rem !important;padding-left: 2rem !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>CX as Code: A Real-World Journey from Manual to Scalable with a Modern DevOps Framework<\/h4>\n<p>Customer experience rarely breaks all at once. It frays. Processes multiply, changes slow down, and confidence drops. In this conversational webinar, we sit down with Luke Stephenson and Jyoti Sharma from Computacenter, CX leaders who lived that moment and chose a different path.<\/p>\n<p>Join us for an open, story-driven discussion on what it really takes to move from manual, UI-driven CX management to a scalable, automated \u201cCX as Code\u201d approach. This is not a demo or a slide-heavy presentation. It\u2019s an honest look at the decisions, trade-offs, surprises, and lessons learned along the way, with practical advice for teams just starting their own journey.<\/p>\n<p>If you want a grounded, real-world perspective on CX as Code and how companies can take advantage of these capabilities as part of their Genesys Cloud CX solution, this conversation is for you.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Watch on-demand<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p><strong>Key takeaways:<\/strong><br \/>\n\u2022 How to know when manual CX processes no longer scale and where to start with CX as Code.<\/p>\n<p>\u2022 Practical lessons for driving adoption, managing change, and avoiding common early mistakes.<\/p>\n<p>\u2022 Real-world insights into what worked, what surprised the team, and how challenges were overcome.<\/p>\n<p>\u2022 The tangible impact of CX as Code on speed, reliability, collaboration, and confidence.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1769004392602{padding-top: 25px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Becky-Powell-UPDATE-1-e1759337558967.jpg\" alt=\"Becky Powell\" ><\/div><div class=\"details\"><p class=\"name h5\">Becky Powell<\/p><p class=\"info\">Director, Product Management, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/98f48b6b-osenakkemik-webinar-image.jpg\" alt=\"Osen Akkemik\" ><\/div><div class=\"details\"><p class=\"name h5\">Osen Akkemik<\/p><p class=\"info\">Senior Director, AI Solutions &amp; Services, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Valentina-Postelnicu_headshot.png\" alt=\"Valentina Postelnicu\" ><\/div><div class=\"details\"><p class=\"name h5\">Valentina Postelnicu<\/p><p class=\"info\">VP, CX Advisory Services, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Joe-Smyth-Genesys-1.png\" alt=\"Joe Smyth\" ><\/div><div class=\"details\"><p class=\"name h5\">Joe Smyth<\/p><p class=\"info\">SVP of R&amp;D, Digital &amp; AI, Journey Management, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Olivier-Jouve-1.png\" alt=\"Olivier Jouve\" ><\/div><div class=\"details\"><p class=\"name h5\">Olivier Jouve<\/p><p class=\"info\">Chief Product Officer, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;form&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] AI Operational Excellence Webinar Series [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Beyond the Buzz: Real AI for Real CX From operating models to ethics \u2014 your roadmap to AI success.[\/vc_column_text][\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1714147095034{padding-right: 30px !important;}&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; m_background_color=&#8221;bgc-white&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1758721760201{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;rounded-lg&#8221; [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":574740,"template":"","tax_priority":[],"tax_contenttheme":[14850],"tax_bundle":[],"tax_contenttheme2":[16161],"tax_capability_sitewide":[],"tax_products_programs":[17531],"tax_buying_job":[],"tax_buyer_persona":[16881,16900],"tax_sector":[],"tax_segment":[],"class_list":["post-594798","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme2-improve-employee-experience-en-gb","tax_products_programs-genesys-cloud-cx-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb"],"acf":{"w_tycontent":"<p>Thank you for registering.<\/p>\n<p>You should receive an email shortly with details on how to attend the event. Please add @email.genesys.com and @zoom.us to your safe sender list to ensure successful email delivery and allow up to 20 minutes for email to be received. You may find your confirmation email in your junk or spam folder.<\/p>\n<p>&nbsp;<\/p>\n","meta_description":"Register for a live demo of the Genesys Cloud platform to see how it can help you reach your CX goals.","no_index":false,"no_follow":false,"next_steps_type":"default","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","meta_title":"","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"03\/18\/2026 12:00 am","w_edate":"03\/18\/2026 1:00 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":579352,"post_author":"738","post_date":"2025-06-26 04:04:33","post_date_gmt":"2025-06-26 11:04:33","post_content":"","post_title":"Genesys Cloud AI Studio and Genesys Cloud AI Guides","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-ai-studio-and-genesys-cloud-ai-guides-product-overview","to_ping":"","pinged":"","post_modified":"2025-07-23 00:54:14","post_modified_gmt":"2025-07-23 07:54:14","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/genesys-cloud-ai-studio-and-genesys-cloud-ai-guides","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":579293,"post_author":"954","post_date":"2025-06-26 00:49:57","post_date_gmt":"2025-06-26 07:49:57","post_content":"[vc_section][vc_row][vc_column][vc_column_text css=\"\"]Welcome to the era of agentic AI. Executives are debating its potential. Vendors are racing to define it. And teams across industries are trying to figure out what it really means for their business today, not in the far-off future.\r\n\r\nThe momentum of agentic AI is building. While it\u2019s still in its early days, the excitement is impossible to ignore. And the potential to redefine how work gets done is becoming clearer every day.\r\n\r\nBut with all the buzz, it\u2019s fair to ask: What does \"agentic\" really mean \u2014 and why should customer experience (CX) leaders care?\r\n\r\nHere\u2019s the simple answer: Agentic AI doesn\u2019t just respond; it acts. It understands intent, makes decisions and takes the next step toward a goal \u2014 without constant human input. As businesses explore this shift, strong guardrails are essential to ensure trust, reduce risk and maintain control.\r\n\r\nThis is a significant evolution from how most companies use artificial intelligence (AI) today, which follows static rules or rigid scripts. Agentic AI adapts in real time, choosing the best action based on context, goals and desired outcomes.\r\n\r\nImagine this example: Ask a general-purpose chatbot for help choosing a fitness tracker, and it might respond based on historical internet data. That\u2019s useful but not always up to date or relevant to you. An AI agent, on the other hand, could do more, such as checking what\u2019s in stock right now, applying any loyalty discounts you might be eligible for and recommending the best available option based on your budget.\r\n\r\nThat type of coordination happens because agentic AI uses a large language model (LLM) as a central \u201cbrain,\u201d orchestrating various tools and agents across systems. It\u2019s not just smart \u2014 it\u2019s goal-driven, adaptive and connected to action.\r\n\r\nFrom streamlining internal operations to transforming how businesses engage with people, agentic AI is poised to reshape both the employee experience and the customer experience.\r\n\r\nBut while the promise is clear, the path forward isn\u2019t always.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Enter the Levels of Experience Orchestration<\/h2>\r\nGenesys developed the the <a href=\"https:\/\/www.genesys.com\/en-gb\/blog\/post\/the-levels-of-experience-orchestration\" target=\"_blank\" rel=\"noopener\">Levels of Experience Orchestration<\/a> as a simple framework to help organisations navigate this transformation. It outlines a path to help companies understand the broader AI journey; see what\u2019s possible; and take the next steps to modernise their customer experiences, drive more value and deliver more connected experiences.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=\"578688\" css=\"\" rounded_corners=\"rounded-lg\"][vc_column_text css=\"\"]\r\n<h3 class=\"ms-lg-1 mt-1 text-16\">Figure 1. The Levels of Experience Orchestration<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]Today, Genesys announces our first agentic capabilities and steps into Level 4 with the announcement of Genesys Cloud\u2122 AI Studio and Genesys Cloud AI Guides. With this launch, AI evolves from simple execution to intelligent problem-solving. At this stage, semi-autonomous systems are configured around specific objectives; using reasoning, planning and memory to figure out how best to accomplish goals while still operating within clearly defined boundaries to meet compliance and policy requirements.\r\n\r\nAnd this is just the beginning. These capabilities set the stage for Level 5, where agentic AI becomes fully autonomous \u2014 able to independently plan, decide and act to deliver hyperpersonalised experiences at scale.\r\n\r\nIf that sounds like a big leap \u2014 it is. So how do you begin building, testing and managing agentic AI responsibly and with speed today?[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>This Is Where Genesys Cloud AI Studio and AI Guides Come In<\/h2>\r\n&nbsp;\r\n<h3 class=\"h5\">Genesys Cloud AI Studio: Your Central AI Workbench<\/h3>\r\nGenesys Cloud AI Studio is the centralised place to design, test and deploy AI across the customer journey. It gives businesses and technical teams what they need to create intelligent, orchestrated experiences.\r\n\r\nAs the command center for AI within the Genesys Cloud platform, Genesys Cloud AI Studio streamlines how organisations build, manage and scale agentic use cases. With intuitive, enterprise-ready tools and built-in guardrails, teams can move faster \u2014 while delivering smarter, more personalised customer interactions.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=\"578772\" css=\"\" rounded_corners=\"rounded-lg\"][vc_column_text css=\"\"]\r\n<h3 class=\"ms-lg-1 mt-1 text-16\">Figure 2. Create AI Guides from a prompt: Quickly generate procedural guides by simply describing your objective \u2014 AI builds the steps for you.<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Genesys Cloud AI Guides: From Instructions to Intelligent Action<\/h2>\r\nAI Guides is the first capability within Genesys Cloud AI Studio, empowering organisations to embrace the future of agentic powered CX with confidence.\r\n\r\nUsing a simple no-code interface, CX teams can quickly build and deploy intelligent virtual agents that act within business-defined boundaries \u2014 enabling safe, brand-aligned and compliant interactions, even in complex, multistep scenarios.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][videolightbox gb_align=\"align-center\" gb_format=\"image_play\" gb_butt_text=\"\" gb_link=\"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4\" gb_img=\"578821\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]No scripting. No logic trees. Just describe goals in plain language or upload existing process documentation.\r\n\r\nAI Guides turn instructions, as shown in Figure 2, into dynamic workflows that virtual agents can understand and execute \u2014 intelligently and with more autonomy.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=\"578773\" css=\"\" rounded_corners=\"rounded-lg\"][vc_column_text css=\"\"]\r\n<h3 class=\"ms-lg-1 mt-1 text-16\">Figure 3. Preview and test your flows: Define and review flows, test logic and preview the customer experience \u2014 all before going live.<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]Imagine handing your virtual agent the same playbook you'd give your top-performing employee and knowing it can deliver with consistency and intelligence. That\u2019s the power of AI Guides.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Custom Conversation Summaries: Your Brand, Your Format<\/h2>\r\nThe next capability that\u2019s coming very soon in Genesys Cloud AI Studio will be Genesys Cloud Custom Conversation Summaries, which will give you full control over how AI summarises interactions \u2014 tailored to reflect your unique brand voice, formatting preferences and compliance needs. Custom Conversation Summaries is a powerful way to standardise insights and drive efficiency without sacrificing quality or oversight.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Built Fast. Deployed Smart. Scaled Safely.<\/h2>\r\nAI is on every roadmap, but many CX leaders are still held back by resource limitations, governance concerns or rigid tools. Genesys Cloud AI Studio and AI Guides are designed to remove these blockers.\r\n\r\nThese tools make it possible for business users to build and scale AI securely, flexibly and without reliance on developers or IT teams.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>How You Can Move Faster \u2014 with Confidence<\/h2>\r\n&nbsp;\r\n<h3 class=\"h5\">Putting AI in the Hands of CX Teams<\/h3>\r\nWith AI Guides, CX teams no longer have to wait months for developer resources. They can quickly build and update intelligent virtual agents using everyday language or existing process documentation \u2014 no code required.\r\n<ul>\r\n \t<li><strong>Design once, deploy anywhere:<\/strong> Create exceptional experiences once \u2014 and reuse them across virtual agents, copilots, and more. AI Guides enable consistency across every channel and every step of the customer journey.<\/li>\r\n \t<li><strong>Connect front, middle and back office:<\/strong> Virtual agents built with AI Guides can become powerful orchestrators, triggering workflows, pulling in real-time data and connecting departments across your organisation.<\/li>\r\n \t<li><strong>Maintain control \u2014 from fixed to fully adaptive:<\/strong> You don\u2019t have to choose between rigid scripts or open-ended AI. With AI Guides, you can combine deterministic logic with agentic adaptability, giving you precision where you need it, and flexibility where it matters.<\/li>\r\n \t<li><strong>Stay secure with built-in guardrails:<\/strong> AI Guides include built-in controls to enable your virtual agents to act within approved boundaries to help protect your brand, meet compliance standards and keep interactions aligned with intent.<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>No More Hype \u2014 Just Actionable Innovation<\/h2>\r\nYes, agentic AI is a leap forward. And yes, the market is noisy. But with Genesys Cloud AI Studio, AI Guides and Custom Conversation Summaries, we\u2019re making this future real, practical, extensible and safe.\r\n\r\nIt\u2019s time to build what\u2019s next.\r\n\r\nSee how you can take your customer experience to the next level with <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/genesys-cloud-ai-studio\" target=\"_blank\" rel=\"noopener\">Genesys Cloud AI Studio and AI Guides<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Deliver the Next Level of Experience with Genesys Cloud AI Studio and AI Guides","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides","to_ping":"","pinged":"","post_modified":"2025-06-26 04:36:02","post_modified_gmt":"2025-06-26 11:36:02","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/blog\/post\/deliver-the-next-level-of-experience-with-genesys-cloud-ai-studio-and-ai-guides","menu_order":0,"post_type":"blog","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":579329,"post_author":"9","post_date":"2025-06-25 04:20:10","post_date_gmt":"2025-06-25 11:20:10","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%7D%5D\" vib=\"enable\" css=\".vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row content_placement=\"middle\" vib=\"enable\" vib_top=\"6.333rem\"][vc_column][breadcrumbs data_pull=\"manual\" manual_links=\"%5B%7B%22link_label%22%3A%22Genesys%20Cloud%20CX%22%2C%22link_url%22%3A%22%2Fen-gb%2Fgenesys-cloud%22%7D%2C%7B%22link_label%22%3A%22AI%20and%20automation%22%2C%22link_url%22%3A%22%2Fen-gb%2Fcapabilities%2Fai-and-automation%22%7D%5D\"][\/vc_column][vc_column width=\"1\/2\" el_class=\"video-play-right\"][videolightbox gb_format=\"image_play\" gb_butt_text=\"\" gb_link=\"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4?rel=0\" gb_img=\"577470\"][rawcss raw_css=\"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\"][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-md-offset-1 vc_col-sm-offset-0\"][vc_column_text css=\"\"]\r\n<p class=\"eyebrow\">Agentic AI<\/p>\r\n\r\n<h1>Genesys Cloud AI Studio<\/h1>\r\n<p class=\"text-22\">Now anyone on your team can build, configure, and manage AI that powers copilots, automated experiences, and more from one secure, centralised workspace<\/p>\r\n[\/vc_column_text][component_button primary_cta=\"url:%23modal%3AgetStartedBox|title:Get%20started|\" secondary_cta=\"url:https%3A%2F%2Fwww.youtube.com%2Fembed%2FWtSt1hhDOk4%3Frel%3D0|title:Watch%20how|\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\" el_class=\"col-sm-6\"][vc_single_image image=\"578444\" css=\".vc_custom_1750701028907{padding-bottom: 2rem !important;}\" si_max_width=\"262px\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Build and manage the next generation of AI-powered CX with Genesys Cloud AI Studio<\/h2>\r\nMake it easier to build and scale AI-powered experiences in the era of agentic AI with Genesys Cloud\u2122 AI Studio. With it, anyone in your organisation can drive better customer experience (CX) across every conversation. [\/vc_column_text][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-2\"][vc_row_inner ri_scrollable=\"yes\"][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Centralised AI orchestration<\/h3>\r\nGive your team a single place to build, configure, and manage artificial intelligence (AI), ensuring consistency, control, and scale.\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Democratised AI innovation<\/h3>\r\nEmpower anyone, even those without coding experience, to build AI, accelerating innovation across your organisation.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Safe, responsible AI delivery<\/h3>\r\nEnsure every experience is aligned with your brand, policies, and standards using built-in guardrails and oversight.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Empower autonomous execution with Agentic Virtual Agents powered by large action models \u2013 built in AI Studio<\/h2>\r\nLarge action models are purpose-built for agentic execution and deliver the consistency, accuracy, and rigour needed for virtual agents to complete real tasks, not just generate responses.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"613901\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][videolightbox gb_format=\"image_play\" gb_butt_text=\"\" gb_link=\"https:\/\/www.youtube.com\/embed\/ZW-mIJydrjQ?rel=0\" gb_img=\"578187\"][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"578171\" css=\".vc_custom_1750444957410{padding-bottom: 2rem !important;}\" si_max_width=\"272px\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Meet Genesys Cloud AI Guides: Your way to easily create virtual agents using natural language<\/h2>\r\nSee how AI Guides creates virtual agents in a few simple steps. Just describe your goal using natural language or upload existing process documents.[\/vc_column_text][component_button button_color=\"btn-secondary\" primary_cta=\"url:https%3A%2F%2Fwww.youtube.com%2Fembed%2FZW-mIJydrjQ%3Frel%3D0|title:Watch%20now|\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_single_image image=\"613904\" css=\".vc_custom_1770673066990{padding-bottom: 2rem !important;}\" si_max_width=\"172px\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Build and deploy AI agents in AI Studio<\/h2>\r\nAI agents learn, perceive, and adapt to detect anomalies, surface guidance, and initiate action in Genesys Cloud Copilot.[\/vc_column_text][component_button button_color=\"btn-secondary\" primary_cta=\"url:%2Fen-gb%2Fcapabilities%2Fcopilots|title:Find%20out%20more\"][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"613902\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\" el_class=\"col-sm-6\"][vc_row_inner][vc_column_inner el_class=\"col-sm-10\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Build seamless AI-powered experiences, all in one place<\/h2>\r\nCoordinate tasks, connect systems, and drive outcomes by orchestrating complex workflows across customer-facing teams, internal operations and back-office functions. With this approach, you can enable every part of the business to work in sync to deliver better experiences.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_scrollable=\"yes\"][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Make AI development accessible<\/h3>\r\nWith AI Guides, anyone in your organisation can safely build virtual agents. And they can do it without any technical or coding expertise.\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Build it once, use it everywhere<\/h3>\r\nBuild once and deploy across virtual agents, copilots, and more \u2013 saving time and effort whilst ensuring every customer interaction is consistent.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Deploy AI faster and with less effort<\/h3>\r\nAccelerate the roll-out of new virtual agents by automatically generating them from process documents, past interactions, or natural language prompts.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Stay safe and on-brand<\/h3>\r\nBuilt-in guardrails help reduce risk and ensure every AI interaction stays appropriate and aligned with your brand standards and expectations.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"578188\" alignment=\"right\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">Make AI easy to build and launch \u2013 all in one place<\/h2>\r\nThe Genesys Cloud platform makes it easy to build better customer experiences with AI. With Genesys Cloud AI Studio, your team can create, test, and deploy AI-powered interactions from a single, secure place.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">42%<\/p>\r\nof CX leaders surveyed say using AI to improve the customer experience is a strategic priority\r\n\r\n<a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/state-of-cx\">\u201cThe State of Customer Experience,\u201d Genesys, 2025<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\"enable\" background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1750435116160{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}\" el_class=\"px-0 py-2 px-md-5 py-md-5\"][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" el_class=\"form-card\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">One studio. Infinite use cases.<\/h2>\r\nGenesys Cloud AI Studio makes it easy to build AI for any use case. From intuitive design to enterprise-ready governance, it gives teams everything they need to create, manage, and scale AI-powered experiences \u2013 faster, smarter, and without starting from scratch or switching tools.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Virtual agent creation simplified<\/h3>\r\nCreate powerful virtual agents using AI Guides in a clean, single-page interface without complex forms. Eliminate clutter and code to focus on fast design.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Easy innovation and governance<\/h3>\r\nExperiment with generative AI at scale \u2013 whilst maintaining full control over security, compliance, and brand standards built for enterprises.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Effortless deployment at scale<\/h3>\r\nBuild once and deploy across any number of channels or use cases. This enables you to scale effortlessly across customer and employee-facing use cases.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">AI for every team<\/h3>\r\nWhether you\u2019re in operations, CX or IT \u2013 anyone can create and manage AI without writing code using intuitive tools and AI-powered guidance.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Native to Genesys Cloud<\/h3>\r\nGenesys Cloud AI Studio and AI Guides are natively built into the Genesys Cloud platform, enhancing your existing CX so that it works seamlessly from Day One.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Seamless task coordination<\/h3>\r\nEnsure every area of your organisation has the same power to create exceptional customer experiences \u2013 no matter if the experience is AI- or human-driven.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2 class=\"h3\">See what else you can do with Genesys<\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"7\/12\"][component_button content_alignment=\"text-right\" tablet_alignment=\"text-right\" button_color=\"btn-secondary\" primary_cta=\"url:%2Fen-gb%2Fcapabilities|title:View%20all%20capabilities|\"][\/vc_column][\/vc_row][vc_row][vc_column][capability_list theme=\"icon-bg\" hover_color=\"text-white\" background_color=\"bgc-navy\" lobby_slug=\"ai-and-automation\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Learn more about Genesys Cloud AI Studio and AI Guides<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][related_posts hide_title=\"yes\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-white\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row el_class=\"forced-modern\"][vc_column][component_cta_block cta_ratio=\"8\" background_color=\"bgc-glass\" cta=\"url:%23modal%3AgetStartedBox|title:Get%20started|\" css=\".vc_custom_1750440353536{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_CTA-block-2025.jpg?id=578126) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\" mobile_bg=\"578127\"]\r\n<h2>Start elevating customer experience (CX) with Genesys Cloud AI Studio<\/h2>\r\n<p class=\"d-none d-lg-block\">Request a demo to see how anyone \u2013 regardless of coding experience \u2013 can easily design, test, and deploy AI-powered experiences from one place. And do it all with the control and consistency teams need to scale.<\/p>\r\n[\/component_cta_block][rawcss raw_css=\"LmZvcmNlZC1tb2Rlcm4lMjAuY29tcG9uZW50LWN0YS1ibG9jayUyMC5jYXJkLWJvZHklMjAlN0IlMEElMjAlMjAlMjAlMjBwYWRkaW5nJTNBJTIwMXJlbSUyMDIuNXJlbSUzQiUwQSU3RA==\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Frequently asked questions about AI Studio<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"5\/6\" offset=\"vc_col-sm-offset-1\"][faqmodule][faqitem item_question=\"How does Genesys Cloud AI Studio help businesses?\"]Genesys Cloud AI Studio allows businesses to transform their knowledge, policies, and processes into intelligent, AI-driven action. It supports automation and augmentation of customer and employee experiences at scale, delivering clarity, control, and speed without requiring deep technical expertise.[\/faqitem][faqitem item_question=\"What are Genesys Cloud AI Guides?\"]AI Guides are the core building blocks of agentic execution in Genesys Cloud \u2013 structured, AI-executable instructions designed to fulfil specific customer or employee intents. They combine the reliability of step-by-step logic for reasoning and decision making with the flexibility of generative AI, powering both virtual agents and agent copilots with consistent, controllable, and intent-aligned behaviours.[\/faqitem][faqitem item_question=\"Who is AI Guides designed for?\"]AI Guides are built for customer experience (CX) teams, CX operations teams, and bot designers who may not have deep coding experience. It enables these users to build, test, and deploy virtual agents without relying heavily on developers or IT.[\/faqitem][faqitem item_question=\"How do AI Guides use generative AI?\"]AI Guides use large language models (LLMs)-based natural language processing to interpret user prompts and documents, generating complete agentic flows \u2013 including intents, slots, and dialogue logic. It also uses generative AI to continuously improve flow quality and relevance.[\/faqitem][faqitem item_question=\"Can I customise the output generated by AI Guides?\"]Yes. AI executable instructions produced by AI Guides are fully editable within Genesys Cloud, allowing users to update messages, logic, and backend integrations before publishing.[\/faqitem][faqitem item_question=\"Can I combine multiple AI Guides into one virtual agent?\"]Yes. AI Guides are designed to create modular bot flows that can be combined within a single virtual agent. Each guide typically addresses a specific use case \u2013 like order tracking, password reset, or appointment booking \u2013 and these flows can be added to your virtual agent\u2019s overall configuration.[\/faqitem][faqitem item_question=\"What are Custom Conversation Summaries?\"]Custom Conversation Summaries are AI-generated post-interaction summaries that can be tailored by administrators to align with business goals, writing standards, and operational priorities. They ensure every summary captures the most relevant details, whilst maintaining consistency and compliance.[\/faqitem][faqitem item_question=\"How can summaries written by AI be customised?\"]In Genesys Cloud AI Studio, Custom Conversation Summaries allow you to define:\r\n<ul>\r\n \t<li>The writing style and tone that fits your brand<\/li>\r\n \t<li>The structure and content focus, such as reason for contact, resolution steps, or key actions<\/li>\r\n \t<li>Business-specific entities (dates) and customer insights (e.g., did agent up-sell, greet customer, IDV)<\/li>\r\n \t<li>Whether to redact PII<\/li>\r\n<\/ul>\r\n[\/faqitem][\/faqmodule][\/vc_column][\/vc_row][\/vc_section]","post_title":"Genesys Cloud AI Studio","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"ai-studio","to_ping":"","pinged":"","post_modified":"2026-03-03 02:12:52","post_modified_gmt":"2026-03-03 10:12:52","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/capabilities\/genesys-cloud-ai-studio","menu_order":0,"post_type":"capabilities","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":584053,"post_author":"949","post_date":"2025-07-21 07:37:49","post_date_gmt":"2025-07-21 14:37:49","post_content":"","post_title":"Genesys Cloud AI Guides Demo","post_excerpt":"Discover how Genesys Cloud AI Guides can empower your team to easily design, deploy and govern intelligent virtual agents \u2014 quickly, safely, and confidently.","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-ai-guides-demo","to_ping":"","pinged":"","post_modified":"2025-07-21 08:16:12","post_modified_gmt":"2025-07-21 15:16:12","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/genesys-cloud-ai-guides-demo","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"asset_expiration":"16\/12\/2022 9:00 am","is_on_demand":true,"toggle_exceed_chat":false,"is_zoom":false,"get_started_config":"default","gsc_tab":false,"enable_intellimize_api":false,"enable_global_intellimize":true,"enable_anti_flicker":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/594798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/594798\/revisions"}],"predecessor-version":[{"id":622713,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/594798\/revisions\/622713"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/574740"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=594798"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=594798"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=594798"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=594798"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=594798"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=594798"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=594798"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=594798"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=594798"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=594798"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=594798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}