{"id":588137,"date":"2025-08-12T07:47:23","date_gmt":"2025-08-12T14:47:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=588137"},"modified":"2025-08-12T07:47:23","modified_gmt":"2025-08-12T14:47:23","slug":"ai-enabled-agent-assistance","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/ai-enabled-agent-assistance","title":{"rendered":"Empowering Agents with AI: Key Insights from the UK Contact Centre Decision Makers&#8217; Guide"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Empowering Agents with AI<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Key Insights from the UK Contact Centre Decision Makers&#8217; Guide<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Discover how AI is transforming agent performance and customer experience.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" 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Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch Now!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch Now!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]AI is no longer a future promise\u2014it\u2019s reshaping contact centres right now. In this insightful on-demand session, discover how artificial intelligence is enhancing agent productivity, driving customer satisfaction, and powering more empathetic experiences.<\/p>\n<p>Hosted by David Howell of Silicon UK,\u00a0 join industry experts Steve Morrell and Keith Fulford as they break down key findings from two essential reports: The UK Contact Centre Decision-Makers\u2019 Guide 2025 (focusing on AI-Enabled Agent Assistance) and Genesys\u2019 CX in the Age of AI. Together, they explore how AI is redefining the way agents work, how customers interact, and how businesses scale their operations with empathy at the core.<\/p>\n<p>You\u2019ll hear how real-time tools like live transcription and automatic summarisation are already easing the agent workload and streamlining post-call processes. You\u2019ll also uncover how process automation can simultaneously drive operational efficiency and elevate customer satisfaction.<\/p>\n<p>As the customer journey evolves, Keith Fulford sheds light on how AI is reshaping expectations and behaviours. From sentiment analysis to real-world CX transformations, learn how leading brands are building smarter, more human-centred interactions.<\/p>\n<p>This session also dives into the vital balance between automation and the human touch. You\u2019ll come away with practical strategies for integrating intelligent tools while maintaining empathy, connection, and trust.<\/p>\n<p>If you\u2019re a CX leader looking to boost agent performance, deliver exceptional service, and embrace ethical AI practices, this is a must-watch.<\/p>\n<p>Start your journey toward a more efficient, empathetic, AI-powered contact centre\u2014watch now.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-20\">Watch the session now and gain insights on:<\/h3>\n<ul>\n<li>The role of AI in reducing agent workload and after-call tasks.<\/li>\n<li>How AI is redefining customer interactions and expectations.<\/li>\n<li>Sentiment analysis and its impact on agent empathy and engagement.<\/li>\n<li>The impact of technology choices on AI-powered engagement and proactive customer service.<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1733151066545{padding-top: 0px !important;}&#8221;][vc_row el_class=&#8221;mx-0&#8243;][vc_column background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;p-md-3 px-1&#8243;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/David_Howell.png\" alt=\"David Howell\" ><\/div><div class=\"details\"><p class=\"name h5\">David Howell<\/p><p class=\"info\">Editor in Chief and Host Silicon UK<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Steve-Morrell.jpg\" alt=\"Steve Morell\" ><\/div><div class=\"details\"><p class=\"name h5\">Steve Morell<\/p><p class=\"info\">Managing Director, ContactBabel<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/keith-fulford.jpeg\" alt=\"Keith Fulford\" ><\/div><div class=\"details\"><p class=\"name h5\">Keith Fulford<\/p><p class=\"info\">Senior Business Value Specialist, UK and Ireland, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] Empowering Agents with AI [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Key Insights from the UK Contact Centre Decision Makers&#8217; Guide [\/vc_column_text][vc_column_text css=&#8221;&#8221;]Discover how AI is transforming agent performance and customer experience.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]AI is no longer a future promise\u2014it\u2019s reshaping contact centres right now. In this insightful on-demand session, discover how artificial intelligence is [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":571622,"template":"","tax_priority":[],"tax_contenttheme":[14913],"tax_bundle":[15273],"tax_contenttheme2":[],"tax_capability_sitewide":[16209],"tax_products_programs":[16489],"tax_buying_job":[],"tax_buyer_persona":[16881,16900],"tax_sector":[],"tax_segment":[],"class_list":["post-588137","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_contenttheme-level-up-your-technology-en-gb","tax_bundle-genesys-ai-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_products_programs-genesys-ai-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb","tax_content_type-interactive-en-gb"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":true,"is_zoom":false,"item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","get_started_config":"default","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":559242,"post_author":"49","post_date":"2025-02-27 09:15:42","post_date_gmt":"2025-02-27 17:15:42","post_content":"","post_title":"UK Contact Centre Decision-Makers\u2019 Guide 2025 - The AI-Enabled Agent Assistance chapter","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"uk-contact-centre-decision-makers-guide-2025-the-ai-enabled-agent-assistance-chapter","to_ping":"","pinged":"","post_modified":"2025-02-27 09:15:42","post_modified_gmt":"2025-02-27 17:15:42","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=559242","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":538507,"post_author":"1062","post_date":"2024-09-18 20:24:20","post_date_gmt":"2024-09-19 03:24:20","post_content":"<p>[vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"form\" css=\".vc_custom_1762461657578{background-image: url(https:\/\/www.genesys.com\/media\/section_background-ai-2-hidef.png?id=602259) !important;}\"][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" el_class=\"form-card\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]<\/p>\r\n<h1>Customer experience in the age of AI<\/h1>\r\n<p>In CX, AI is a long game: Go beyond the hype and turn AI into <br class=\"d-none d-xl-block\">a competitive advantage[\/vc_column_text][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][mktoform cta_button=\"Get the report\" ar_status=\"Asset\" remove_bg=\"yes\" cid_id=\"7014X000003AfFaQAK\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]<\/p>\r\n<h2>We surveyed 1,000 CX leaders and found that:<\/h2>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]<\/p>\r\n<p class=\"h1\">83%<\/p>\r\n<p>believe AI will be a clear differentiator for them in the future[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]<\/p>\r\n<p class=\"h1\">59%<\/p>\r\n<p>expect that adopting AI in customer experience will lead to increased customer loyalty and lifetime value[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]<\/p>\r\n<p class=\"h1\">70%<\/p>\r\n<p>report that AI is helping their journeys feel more empathetic to the customer[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]<\/p>\r\n<p class=\"h1\">69%<\/p>\r\n<p>say their organisation has a plan for ethical AI deployments[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text css=\"\"]<\/p>\r\n<h2>The new frontier of customer experience<\/h2>\r\n<p>Artificial intelligence spots behaviours, groups them into segments, and surfaces history so you can act at the right moment to raise satisfaction and retention.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/4\"][vc_single_image image=\"602262\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]<\/p>\r\n<h3 class=\"h5\">AI is transforming customer experience<\/h3>\r\n<p>Artificial intelligence (AI) is redefining how consumers and business leaders view customer experience (CX) \u2013 and it\u2019s rapidly becoming indispensable.[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_single_image image=\"602263\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]<\/p>\r\n<h3 class=\"h5\">AI as the ultimate CX differentiator<\/h3>\r\n<p>More than 80% of CX executives believe AI will be a clear differentiator for their organisation in the future and 59% say adopting AI in customer experience will lead to increased customer loyalty and lifetime value. [\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_single_image image=\"602264\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]<\/p>\r\n<h3 class=\"h5\">The high cost of ignoring AI<\/h3>\r\n<p>The stark reality is that businesses that fail to weave AI strategies into the fabric of their experience operations risk falling behind competitors, losing customers, and demotivating employees.[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_single_image image=\"602265\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]<\/p>\r\n<h3 class=\"h5\">Making AI work for customers, employees, and business<\/h3>\r\n<p>Explore how to effectively leverage AI in customer experience to benefit your organisation, your employees, and your customers.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]<\/p>\r\n<h2>Highlights:<\/h2>\r\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=\"5\/12\"][vc_column_text ct_style=\"list-block\" css=\"\"]<\/p>\r\n<h3 class=\"h4\">AI becomes essential to modern customer experience strategies<\/h3>\r\n<p>AI is quickly becoming an indispensable part of a successful CX strategy, underscoring the critical relationship between AI and customer experience.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]<\/p>\r\n<h3 class=\"h4\">AI drives personalisation and transforms customer journeys<\/h3>\r\n<p>AI is making significant inroads in personalisation and customer journey analysis, already greatly enhancing the overall AI customer experience.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]<\/p>\r\n<h3 class=\"h4\">Most firms underuse AI beyond chatbots in CX and EX<\/h3>\r\n<p>AI-powered chatbots are widely used, but few organisations are leveraging AI\u2019s full potential across the customer and employee experience.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]<\/p>\r\n<h3 class=\"h4\">AI revolutionises employee experience and service delivery<\/h3>\r\n<p>AI is reshaping the employee experience and transforming how service is delivered.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]<\/p>\r\n<h3 class=\"h4\">CX leaders tackle AI challenges with smart strategies<\/h3>\r\n<p>AI deployments face challenges around data strategy, regulatory uncertainty, and employee concerns, but many CX leaders have strategies in place to overcome these.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"603270\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\"enable\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\" css=\".vc_custom_1762978922942{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row][vc_column][component_cta_block content_alignment=\"text-right\" cta_ratio=\"4\" background_color=\"bgc-lgray\" media=\"604655\"]<\/p>\r\n<p class=\"text-32 text-graphite\">\u201cCutting down complexity in every possible way will be the biggest boon for AI in the customer experience.\u201d<\/p>\r\n<p class=\"text-16\">Christina \u201cCK\u201d Kerley, a global speaker and consultant on AI and technology<\/p>\r\n<p>[\/component_cta_block][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]<\/p>\r\n<h2>CX leaders are using or piloting AI to:<\/h2>\r\n<p>[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][component_button cta_style=\"btn-chev\" content_alignment=\"text-right\" tablet_alignment=\"text-right\" button_color=\"btn-secondary\" primary_cta=\"url:%23form|title:Get%20the%20report|\"][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]<\/p>\r\n<p class=\"h1\">76%<\/p>\r\n<p>personalise customer experience[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]<\/p>\r\n<p class=\"h1\">72%<\/p>\r\n<p>understand pain points in the customer journey[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]<\/p>\r\n<p class=\"h1\">65%<\/p>\r\n<p>streamline the customer journey across channels[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text css=\"\"]<\/p>\r\n<h2>How CX and AI are reshaping the role of agents<\/h2>\r\n<p>As AI takes on mundane tasks, agents can now focus on higher-value conversations like de-escalation, complex problem-solving, and proactive care.<\/p>\r\n<p>Solutions like <a href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/ai-studio\">Genesys Cloud\u2122 AI Studio<\/a> empower teams to design, deploy, and refine AI-powered experiences with ease, enabling agents to collaborate more effectively with automation.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_column_text css=\"\" el_class=\"p-2 bgc-lgray rounded-lg\"]<\/p>\r\n<p class=\"text-32\">\u201cAI will allow employees to focus on higher-level strategic things.\u201d<\/p>\r\n<p><strong>Ray Wang<\/strong><br \/>\r\nPrincipal Analyst and Founder at Constellation Research.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\" el_class=\"d-none d-md-block\"][vc_row][vc_column 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