{"id":560653,"date":"2025-03-13T06:24:47","date_gmt":"2025-03-13T13:24:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=560653"},"modified":"2025-05-04T03:22:44","modified_gmt":"2025-05-04T10:22:44","slug":"take-the-leap-emea-partner-webinar-series","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/take-the-leap-emea-partner-webinar-series","title":{"rendered":"Take the Leap&#8230; EMEA Partner Webinar Series"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-white&#8221; m_background_color=&#8221;bgc-white&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741868749526{background-image: url(https:\/\/www.genesys.com\/media\/Digital-signage_light_threads-2_1920x1080.png?id=554027) !important;}&#8221;][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_single_image image=&#8221;561044&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Take the leap with Genesys<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1741869114206{padding-top: 10px !important;}&#8221;]<\/p>\n<ul>\n<li>\n<h2>Valued customers.<\/h2>\n<\/li>\n<li>\n<h2>Empowered employees.<\/h2>\n<\/li>\n<li>\n<h2>Seamless experiences.<\/h2>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1714147095034{padding-right: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1746353780590{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h3 class=\"h4 font-weight-bold\">EMEA Partner webinar series:<\/h3>\n<p><strong>16 April<\/strong> &#8211; Take the leap with AI-Led Experience Orchestration &#8211; replay<br \/>\n<strong>25 June<\/strong> &#8211; Take the leap with Workforce Engagement Management<br \/>\n<strong>24 September<\/strong> &#8211; Take the leap with Journey Management<br \/>\n<strong>26 December<\/strong> &#8211; Take the leap with Sentiment Analytics[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"\" data-ty=\"\"><\/option><option value=\"7014X000003AhgaQAC\" data-ty=\"\">16 April - Take the Leap with AI<\/option><option value=\"7014X000003AhJcQAK\" data-ty=\"\">25 June - Take the leap with Workforce Engagement Management<\/option><option value=\"7014X000003AhJmQAK\" data-ty=\"\">24 September - Take the leap with Journey Management<\/option><option value=\"7014X000003AhJrQAK\" data-ty=\"\">10 December - Take the leap with Sentiment analytics<\/option><\/select><label>Please select an option<span class=\"required-asterisk\">*<\/span><\/label><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AhgaQAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/560653?thankyou=560653&page_type=webinars&page_attr=Partner\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/560653\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-gb\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/560653\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"560653\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email\" placeholder=\"Email\">\n        <label for=\"fe192\">Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register Now!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register Now!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; m_background_color=&#8221;bgc-white&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; r_advbg_height=&#8221;VH&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 style=\"text-align: center;\">Join our live webinars for EMEA Genesys partners to hear latest business updates and learn how AI-led Experience Orchestration creates next-level, seamless experiences for prospects, customers, and employees.<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-lgray&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;rounded-lg&#8221; css=&#8221;.vc_custom_1734388735191{padding-top: 2rem !important;padding-right: 2rem !important;padding-bottom: 2rem !important;padding-left: 2rem !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4 class=\"h5\">25 June 2025 \u2013 13:00 GMT\/14:00 CET &#8211; Take the leap with WEM<\/h4>\n<p>Great customer experience starts with engaged employees. Join us to hear all the latest on how Workforce Engagement Management [WEM] can help to optimize scheduling, boost productivity, and improve coaching using real-time insights.<\/p>\n<p>During the session we will cover key topics to help us grow your business together.<\/p>\n<ul>\n<li>Optimizing\u00a0 team performance with WEM<\/li>\n<li>Aligning employee engagement with Customer outcomes<\/li>\n<li>WEM as a strategic differentiator<\/li>\n<li>Driving value across the Customer lifecycle<\/li>\n<li>Partner enablement<\/li>\n<li>Q&amp;A.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Save your spot now<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741855935339{padding-top: 25px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221; r_advbg_height=&#8221;VH&#8221;][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"#\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1440\" height=\"961\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-copy-2-5.png\" alt=\"Untitled design copy (2) (5)\" ><\/div><div class=\"card-body\"><p style=\"text-align: left;\"><strong>Handle omnichannel engagements<\/strong> across self-service, bots and agents to pass context, understanding and real-time knowledge.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/3&#8243; el_class=&#8221;text-align: center;&#8221;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"#\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1440\" height=\"961\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Untitled-design-94.png\" alt=\"Untitled design (94)\" ><\/div><div class=\"card-body\"><p style=\"text-align: left;\"><strong>Easily differentiate and adapt with open APIs, a robust app marketplace, templates and blueprints<\/strong>, and integration methods for your critical CX technologies.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"#\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1440\" height=\"961\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-695858682-scaled.jpg\" alt=\"Get all your problems fixed easily\" ><\/div><div class=\"card-body\"><p style=\"text-align: left;\"><strong>Empower employees with smart solutions to reach peak performance,<\/strong> automate for better outcomes with predictive engagement, predictive routing and conversational AI.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1687231857436{padding-bottom: 0px !important;background-color: #ffffff !important;}&#8221; r_advbg_height=&#8221;VH&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><strong>Speakers<\/strong><\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;265607&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jamie Little<\/strong><br \/>\nDirector, Solutions Consulting UK&amp;I, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;439509&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Talida Ionescu<\/strong><br \/>\nEMEA Solution Consulting, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;450301&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Kyle Saric<\/strong><br \/>\nEMEA Solution Consulting, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;495520&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>James Vaughan<br \/>\n<\/strong>EMEA Solution Consulting, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1697470231519{padding-bottom: 10px !important;background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221; css=&#8221;.vc_custom_1687219852107{padding-top: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221; css=&#8221;.vc_custom_1687219860360{padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;461928&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Charlie Godfrey<\/strong><br \/>\nSr. Director, Experience Innovation, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;481233&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jane Hendricks<\/strong><br \/>\nDirector, Product Marketing, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;481234&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Annick Duffy<br \/>\n<\/strong>Global WEM Knowledge Hub Leader, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;481235&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Pascal Leclerc<br \/>\n<\/strong>Global WEM Customer Experience Leader, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<ul>\n<li><strong>Swiftly Deploying AI Services with Genesys: Quick wins during your coffee break<\/strong>\u00a0\u2013 Confused about where to start with AI services? We understand that the world of AI can be overwhelming, but it doesn\u2019t have to be! Join us as we explore quick AI wins that can be deployed as quickly as your coffee takes to brew. In this session, you will learn how to leverage cutting-edge AI technologies to enhance your customer service operations, streamline knowledge management, and deliver exceptional customer experiences with agent assist capabilities such automatic knowledge surfacing and generative AI conversation summaries.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]25th January \u2013 Demo Webinar &#8211; Introducing CX Cloud from Genesys and Salesforce<\/p>\n<p>Join Genesys to see a demo of the groundbreaking strategic collaboration from Genesys and Salesforce &#8211; CX Cloud, a unified AI-powered solution that merges Genesys Cloud\u2122 with Salesforce Service Cloud. This new native integration enhances agent and supervisor workflows, combining enterprise contact centre capabilities and workforce engagement management (WEM) features from Genesys Cloud into the Salesforce Service Cloud environment and is the industry\u2019s first jointly released solution between the leaders in CRM and CCaaS.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<strong>21st March \u2013 Demo Webinar \u2013 Mastering Customer Experience: The Art of End-to-End Orchestration<\/strong><\/p>\n<p>Following on from the successful Demo Thursday webinar series over the last 12 months we would like to invite you to see an end-to-end demo of Genesys Cloud CX.<\/p>\n<p>This time we\u2019ll be covering many aspects of Genesys Cloud CX in the one session, giving you the opportunity to really get as much out of the session as you want. In this interactive session, see how Genesys Cloud CX can:<\/p>\n<ul>\n<li>Address the needs of every stakeholder.<\/li>\n<li>Automate better outcomes.<\/li>\n<li>Enable seamless omnichannel engagement.<\/li>\n<li>Empower employees with smart solutions.<\/li>\n<\/ul>\n<p>16 January 2025 \u2013 11AM GMT\/12PM CET<br \/>\nAI Innovation Series<\/p>\n<p>Join us for the next installment of our &#8220;See Genesys in Action&#8221; series, where we dive deeper into industry-specific interactive demos. This immersive session will showcase AI-powered use cases tailored to your industry, demonstrating how Genesys Cloud can revolutionise your business operations. Don\u2019t miss this opportunity to see real-world applications in action and discover how to harness the power of AI to drive success in your business.<\/p>\n<p>Equip yourself with the knowledge and tools to propel your business forward with AI-driven innovation!<\/p>\n<p>Date for the next session:<\/p>\n<p>16 January &#8211; Industrial &amp; Manufacturing[\/vc_column_text][vc_column_text]<strong>25th April \u2013 Demo Webinar \u2013 Giving YOUR Agents superpowers, with Genesys AI Powered Agent Assistance<\/strong><\/p>\n<p>In today&#8217;s dynamic business landscape, harnessing the power of artificial intelligence is paramount for staying ahead and increasing efficiency and productivity.<\/p>\n<p>Join us as we delve into the challenges and opportunities of AI-powered agent assistance \u2013 all with the aim of best supporting your advisors in assisting end customers with their ever-increasing complex, and often emotive, enquiries and issues.<\/p>\n<p>In this session, see how Genesys Cloud can:<\/p>\n<ul>\n<li>Support YOUR employees in delivering overall better experiences for YOUR end customers, overall increasing customer satisfaction<\/li>\n<li>Leverage AI to deliver contextual support at the right moment in time<\/li>\n<li>Provide automation to deliver greater efficiency, and more rewarding experiences for YOUR employees, thus enhancing agent productivity, wellbeing and reduce training and employee churn.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]29 May 2024 &#8211; 11AM BST\/12PM CET<\/p>\n<p>Mastering WEM: Enhance Agent Performance and Supervisory Skills<\/p>\n<p>Discover the transformative power of Workforce Engagement Management (WEM) in our upcoming webinar! Join us as we explore WEM features including coaching, learning, and gamification, and how they synergise to elevate agent performance. We&#8217;ll provide insights into supervisor activities and overviews, highlighting their crucial role in optimising workforce performance. Plus, uncover diverse strategies for providing training and coaching tailored to suit diverse learning styles and preferences for your agents.<\/p>\n<p>&nbsp;<\/p>\n<p>18 July 2024 &#8211; 11AM BST\/12PM CET<\/p>\n<p>Automation and AI: Copilot &#8211; AI-Powered Virtual Agents<\/p>\n<p>Think big. Act bigger. In today\u2019s world, ideas are only as good as how they get implemented. With AI-Powered Experience Orchestration, you can go beyond traditional Contact Centre as a Service, creating new experiences for your customers and employees. This session will explore trends in the market and how new use cases can push the boundaries of traditional contact centre thinking. Exploring AI and Automation. This powerful AI tool is changing how agents work and how customers are served. Get to know Agent Copilot, an interactive session of user cases and learn from agents on what it\u2019s like to work with Copilot.<\/p>\n<p>&nbsp;<\/p>\n<p>UK Community Days: Lunch &amp; Learn at Kings Cross<\/p>\n<p>We would like to invite you join us in-person for in depth interactive sessions throughout the summer on our latest innvovations at our office in Kings Cross.<\/p>\n<p>Please register here.<\/p>\n<p>&nbsp;<\/p>\n<p>8 August 2024 \u2013 11AM BST\/12PM CET<\/p>\n<p>Social Sync AI: Radarr<\/p>\n<p>Dive into the future of customer engagement with our breakthrough session on Social Sync AI. Discover how AI and Social listening seamlessly integrates with social platforms to revolutionise customer interactions. Explore real-world examples and learn how leading brands are leveraging this technology to create personalised and impactful customer experiences. Join us to stay ahead of the curve in the era of AI-driven social customer engagement.<\/p>\n<p>22 August 2024 \u2013 11AM BST\/12PM CET<\/p>\n<p>WEM: Preparing Your Teams<\/p>\n<p>Discover the future of workforce engagement management and how it supports new trends in employee experience. Learn how to build an engaged and high-performing workforce by reshaping processes, behaviours and metrics that unlock the full value of your employees. Walk away with a better understanding of solutions and best practices of an employee-centric operating model that enables and prepares your teams to offer world-class customer experience.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_single_image][\/vc_column][\/vc_row][vc_section][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-white&#8221; m_background_color=&#8221;bgc-white&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741868749526{background-image: url(https:\/\/www.genesys.com\/media\/Digital-signage_light_threads-2_1920x1080.png?id=554027) !important;}&#8221;][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_single_image image=&#8221;561044&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Take the leap with Genesys [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1741869114206{padding-top: 10px !important;}&#8221;] Valued customers. 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