{"id":556475,"date":"2025-02-10T05:10:38","date_gmt":"2025-02-10T13:10:38","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=556475"},"modified":"2026-04-02T00:52:19","modified_gmt":"2026-04-02T07:52:19","slug":"genesys-webinar-series-benelux-2026","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/genesys-webinar-series-benelux-2026","title":{"rendered":"Genesys Webinar Series 2026 &#8211; Benelux"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_id=&#8221;form&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"h3 pre-heading mb-4\">Maak live kennis met de oplossingen van Genesys.<\/h1>\n<h2 class=\"h3 pre-heading mb-4\">Bekijk meer gedetailleerde informatie hieronder!<\/h2>\n<p><strong>Onderwerp:<\/strong> AI in Genesys Cloud: Driving Smarter Customer Experiences<br \/>\n<strong>Datum:<\/strong> 02\/04 om 09:00 &#8211; 09:45<\/p>\n<p><strong>Onderwerp:<\/strong> Where AI Delivers: Business Value with Genesys Cloud<br \/>\n<strong>Datum:<\/strong> 14\/05 om 09:00 &#8211; 09:45<\/p>\n<p><strong>Onderwerp:<\/strong> Agentic AI in Genesys Cloud: Driving End-to-End Resolution<br \/>\n<strong>Datum:<\/strong> 11\/06 om 09:00 &#8211; 09:45[\/vc_column_text]<style type='text\/css'>\r .presents { color: #FF451A; font-weight: 300; background: white; font-size: 1.333rem; border-radius: 10px; transform: rotate(-15deg); padding: 0 5px; position: absolute; margin-top: 2rem; line-height: 1.4em; } .heading-list li { color: #FFFFFF; } .heading-list li::marker { color: #FFFFFF !important; } .media-row { display: flex; align-items: center; } .media-row p:not(.text-col){ padding-right: 15px; flex: 0 0 50%; } .media-row .text-col { padding-left: 15px; flex: 0 0 50%; } @media only screen and (max-width: 767.98px) { h1 { font-size: calc(1.5028rem + 3.0336vw) !important; } .media-row { flex-wrap: wrap; } .media-row p:not(.text-col){ padding-right: 0; flex: 0 0 100%; margin-top:30px; order: 1; } .media-row .text-col { padding-left: 0; flex: 0 0 100%; order: 0; } }\r <\/style>[\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1739193101816{padding-right: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1762862002442{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">Registeer nu voor het volgende webinar!<\/p>\n<p>[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"701Ht000001ebnpIAA\" data-ty=\"\">14\/05 Where AI Delivers: Business Value with Genesys Cloud <\/option><option value=\"701Ht000001ebnuIAA\" data-ty=\"\">11\/06 Agentic AI in Genesys Cloud: Driving End-to-End Resolution<\/option><\/select><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001ebnkIAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/556475?thankyou=556475&page_type=webinars&page_attr=Demo\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/556475\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-gb\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/556475\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"556475\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email\" placeholder=\"Email\">\n        <label for=\"fe192\">Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Registeer hier\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Registeer hier\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; m_background_color=&#8221;bgc-white&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; r_advbg_height=&#8221;VH&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Kom naar de Genesys live webinar sessies om te zien hoe Genesys Cloud u kan helpen uw CX doelstellingen te bereiken.<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>02\/04 om 09:00 &#8211; 09:45<br \/>\nAI in Genesys Cloud: Driving Smarter Customer Experiences<\/strong><\/p>\n<p data-start=\"174\" data-end=\"231\">Hoe zet u AI vandaag al concreet in binnen Genesys Cloud? In dit webinar laten we zien hoe u AI praktisch toepast in uw dagelijkse operatie. Ontdek hoe u AI integreert in uw workflows met Architect en hoe Agent Co pilot medewerkers realtime ondersteunt voor hogere servicekwaliteit. Met concrete voorbeelden tonen we de tastbare businesswaarde van AI van effici\u00ebntere processen tot een betere klantervaring.<\/p>\n<p><strong>14\/05 om 09:00 &#8211; 09:45<br \/>\n<\/strong><strong>Where AI Delivers: Business Value with Genesys Cloud<\/strong><\/p>\n<p data-start=\"777\" data-end=\"994\">In dit webinar zoomen we in op de concrete businessimpact van AI binnen Genesys Cloud. Welke use cases maken het verschil? Waar ziet u productiviteitswinst? Hoe verbetert u klanttevredenheid zonder extra complexiteit? We vertalen technologie naar KPI\u2019s, praktijkvoorbeelden en meetbare resultaten. Geen buzzwords, maar heldere inzichten die u helpen prioriteiten te stellen.<\/p>\n<p><strong>11\/06 om 09:00 &#8211; 09:45<br \/>\n<\/strong><strong>Agentic AI in Genesys Cloud: Driving End-to-End Resolution<\/strong><\/p>\n<p data-start=\"1131\" data-end=\"1174\">De volgende stap in AI is hier: Agentic AI! Tijdens dit webinar introduceren we de nieuwste innovaties binnen Genesys Cloud en laten we zien hoe Agentic AI zelfstandig acties initieert en end to end klantvragen helpt oplossen. Ontdek hoe u hiermee complexiteit reduceert, snelheid verhoogt en de klantervaring structureel verbetert.<\/p>\n<p><strong>Wil jij onze webinar terugskijken? Stuur een mail naar lex.oosterhoff@genesys.com en ontvang de recording\u00a0<\/strong><\/p>\n<ul>\n<li>Loyaliteit &amp; Effici\u00ebntie vergroten met Genesys AI<\/li>\n<li>Breaking Down Data Silos with AI + use case\u00a0 [EN]<\/li>\n<li>Genesys Journey Management<\/li>\n<li>Genesys WEM<\/li>\n<li>Genesys Social<\/li>\n<li>Genesys Supervisor Copilot<\/li>\n<li>Unified Experience &amp; ServiceNow<\/li>\n<li>Genesys Speech &amp; Text analytics<\/li>\n<li>Genesys Agent Copilot &amp; Virtual Agent<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1697471451380{padding-top: 25px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1687231857436{padding-bottom: 0px !important;background-color: #ffffff !important;}&#8221; r_advbg_height=&#8221;VH&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><strong>Speakers<\/strong><\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;265607&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jamie Little<\/strong><br \/>\nDirector, Solutions Consulting UK&amp;I, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;439509&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Talida Ionescu<\/strong><br \/>\nEMEA Solution Consulting, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;450301&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Kyle Saric<\/strong><br \/>\nEMEA Solution Consulting, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;495520&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>James Vaughan<br \/>\n<\/strong>EMEA Solution Consulting, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1697470231519{padding-bottom: 10px !important;background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221; css=&#8221;.vc_custom_1687219852107{padding-top: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221; css=&#8221;.vc_custom_1687219860360{padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;461928&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Charlie Godfrey<\/strong><br \/>\nSr. Director, Experience Innovation, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;481233&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jane Hendricks<\/strong><br \/>\nDirector, Product Marketing, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;481234&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Annick Duffy<br \/>\n<\/strong>Global WEM Knowledge Hub Leader, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;481235&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Pascal Leclerc<br \/>\n<\/strong>Global WEM Customer Experience Leader, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<ul>\n<li><strong>Swiftly Deploying AI Services with Genesys: Quick wins during your coffee break<\/strong>\u00a0\u2013 Confused about where to start with AI services? We understand that the world of AI can be overwhelming, but it doesn\u2019t have to be! Join us as we explore quick AI wins that can be deployed as quickly as your coffee takes to brew. In this session, you will learn how to leverage cutting-edge AI technologies to enhance your customer service operations, streamline knowledge management, and deliver exceptional customer experiences with agent assist capabilities such automatic knowledge surfacing and generative AI conversation summaries.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]25th January \u2013 Demo Webinar &#8211; Introducing CX Cloud from Genesys and Salesforce<\/p>\n<p>Join Genesys to see a demo of the groundbreaking strategic collaboration from Genesys and Salesforce &#8211; CX Cloud, a unified AI-powered solution that merges Genesys Cloud\u2122 with Salesforce Service Cloud. This new native integration enhances agent and supervisor workflows, combining enterprise contact centre capabilities and workforce engagement management (WEM) features from Genesys Cloud into the Salesforce Service Cloud environment and is the industry\u2019s first jointly released solution between the leaders in CRM and CCaaS.[\/vc_column_text][vc_column_text]<strong>21st March \u2013 Demo Webinar \u2013 Mastering Customer Experience: The Art of End-to-End Orchestration<\/strong><\/p>\n<p>Following on from the successful Demo Thursday webinar series over the last 12 months we would like to invite you to see an end-to-end demo of Genesys Cloud CX.<\/p>\n<p>This time we\u2019ll be covering many aspects of Genesys Cloud CX in the one session, giving you the opportunity to really get as much out of the session as you want. In this interactive session, see how Genesys Cloud CX can:<\/p>\n<ul>\n<li>Address the needs of every stakeholder.<\/li>\n<li>Automate better outcomes.<\/li>\n<li>Enable seamless omnichannel engagement.<\/li>\n<li>Empower employees with smart solutions.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<strong>25th April \u2013 Demo Webinar \u2013 Giving YOUR Agents superpowers, with Genesys AI Powered Agent Assistance<\/strong><\/p>\n<p>In today&#8217;s dynamic business landscape, harnessing the power of artificial intelligence is paramount for staying ahead and increasing efficiency and productivity.<\/p>\n<p>Join us as we delve into the challenges and opportunities of AI-powered agent assistance \u2013 all with the aim of best supporting your advisors in assisting end customers with their ever-increasing complex, and often emotive, enquiries and issues.<\/p>\n<p>In this session, see how Genesys Cloud can:<\/p>\n<ul>\n<li>Support YOUR employees in delivering overall better experiences for YOUR end customers, overall increasing customer satisfaction<\/li>\n<li>Leverage AI to deliver contextual support at the right moment in time<\/li>\n<li>Provide automation to deliver greater efficiency, and more rewarding experiences for YOUR employees, thus enhancing agent productivity, wellbeing and reduce training and employee churn.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]29 May 2024 &#8211; 11AM BST\/12PM CET<\/p>\n<p>Mastering WEM: Enhance Agent Performance and Supervisory Skills<\/p>\n<p>Discover the transformative power of Workforce Engagement Management (WEM) in our upcoming webinar! Join us as we explore WEM features including coaching, learning, and gamification, and how they synergise to elevate agent performance. We&#8217;ll provide insights into supervisor activities and overviews, highlighting their crucial role in optimising workforce performance. Plus, uncover diverse strategies for providing training and coaching tailored to suit diverse learning styles and preferences for your agents.<\/p>\n<p>&nbsp;<\/p>\n<p>18 July 2024 &#8211; 11AM BST\/12PM CET<\/p>\n<p>Automation and AI: Copilot &#8211; AI-Powered Virtual Agents<\/p>\n<p>Think big. Act bigger. In today\u2019s world, ideas are only as good as how they get implemented. With AI-Powered Experience Orchestration, you can go beyond traditional Contact Centre as a Service, creating new experiences for your customers and employees. This session will explore trends in the market and how new use cases can push the boundaries of traditional contact centre thinking. Exploring AI and Automation. This powerful AI tool is changing how agents work and how customers are served. Get to know Agent Copilot, an interactive session of user cases and learn from agents on what it\u2019s like to work with Copilot.<\/p>\n<p>&nbsp;<\/p>\n<p>UK Community Days: Lunch &amp; Learn at Kings Cross<\/p>\n<p>We would like to invite you join us in-person for in depth interactive sessions throughout the summer on our latest innvovations at our office in Kings Cross.<\/p>\n<p>Please register here.<\/p>\n<p>&nbsp;<\/p>\n<p>8 August 2024 \u2013 11AM BST\/12PM CET<\/p>\n<p>Social Sync AI: Radarr<\/p>\n<p>Dive into the future of customer engagement with our breakthrough session on Social Sync AI. Discover how AI and Social listening seamlessly integrates with social platforms to revolutionise customer interactions. Explore real-world examples and learn how leading brands are leveraging this technology to create personalised and impactful customer experiences. Join us to stay ahead of the curve in the era of AI-driven social customer engagement.<\/p>\n<p>22 August 2024 \u2013 11AM BST\/12PM CET<\/p>\n<p>WEM: Preparing Your Teams<\/p>\n<p>Discover the future of workforce engagement management and how it supports new trends in employee experience. Learn how to build an engaged and high-performing workforce by reshaping processes, behaviours and metrics that unlock the full value of your employees. Walk away with a better understanding of solutions and best practices of an employee-centric operating model that enables and prepares your teams to offer world-class customer experience.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_id=&#8221;form&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] Maak live kennis met de oplossingen van Genesys. Bekijk meer gedetailleerde informatie hieronder! 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