{"id":550940,"date":"2025-01-14T10:28:09","date_gmt":"2025-01-14T18:28:09","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=550940"},"modified":"2025-02-21T00:25:41","modified_gmt":"2025-02-21T08:25:41","slug":"swedish_webinars_2025","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/swedish_webinars_2025","title":{"rendered":"Genesys svenska webinars 2025"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; m_background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_id=&#8221;form&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h3 pre-heading mb-4\">L\u00e4r dig om Genesys l\u00f6sningar live.<br \/>\nSe mer detaljerad information l\u00e4ngre ned!<\/h3>\n<p><strong>Datum:<\/strong> 28\/1 kl 9.00-9.30<br \/>\n<strong>\u00c4mne: <\/strong>Genesys Work Automation: automatisera arbetsfl\u00f6den inom kontaktcentret<\/p>\n<p><strong>Datum:<\/strong> 11\/2 kl 9.00-9.30<br \/>\n<strong>\u00c4mne: <\/strong>Genesys Voice &amp; Digital BOTs: revolutionera dina kundinteraktioner<\/p>\n<p><strong>Datum: <\/strong>11\/3 kl 9.00-9.30<br \/>\n<strong>\u00c4mne: <\/strong>Tal- och textanalys, add-on f\u00f6r kontaktcentret<strong><br \/>\n<\/strong><\/p>\n<p><strong>Datum: <\/strong>18\/3 kl 9.00-9.30<br \/>\n<strong>\u00c4mne: <\/strong>Agent Copilot, Din AI-assistent i kontaktcentret<\/p>\n<p><strong>Datum: <\/strong>25\/3 kl 9.00-9.30<br \/>\n<strong>\u00c4mne: <\/strong>EU AI Act f\u00f6r kontaktcenter[\/vc_column_text]<style type='text\/css'>\r .presents { color: #FF451A; font-weight: 300; background: white; font-size: 1.333rem; border-radius: 10px; transform: rotate(-15deg); padding: 0 5px; position: absolute; margin-top: 2rem; line-height: 1.4em; } .heading-list li { color: #FFFFFF; } .heading-list li::marker { color: #FFFFFF !important; } .media-row { display: flex; align-items: center; } .media-row p:not(.text-col){ padding-right: 15px; flex: 0 0 50%; } .media-row .text-col { padding-left: 15px; flex: 0 0 50%; } @media only screen and (max-width: 767.98px) { h1 { font-size: calc(1.5028rem + 3.0336vw) !important; } .media-row { flex-wrap: wrap; } .media-row p:not(.text-col){ padding-right: 0; flex: 0 0 100%; margin-top:30px; order: 1; } .media-row .text-col { padding-left: 0; flex: 0 0 100%; order: 0; } }\r <\/style>[\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1714147095034{padding-right: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1736772317532{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\"><strong>Anm\u00e4ld dig h\u00e4r till den live demo som du vill delta i!<\/strong><\/p>\n<p>[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"\" data-ty=\"\"><\/option><option value=\"7014X000003AgbsQAC\" data-ty=\"\">28\/1 - Genesys Work Automation<\/option><option value=\"7014X000003Agi3QAC\" data-ty=\"\">11\/2 - Genesys Voice & Digital BOTs<\/option><option value=\"7014X000003AgiXQAS\" data-ty=\"\">11\/3 - Tal- och textanalys f\u00f6r kundtj\u00e4nst<\/option><option value=\"7014X000003AgicQAC\" data-ty=\"\">18\/3 -  Agent Copilot<\/option><option value=\"7014X000003AgihQAC\" data-ty=\"\"> 25\/3 - EU AI Act f\u00f6r kontaktcenter<\/option><\/select><label>V\u00e4lj \u00e4mne och datum:<span class=\"required-asterisk\">*<\/span><\/label><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/550940?thankyou=550940&page_type=webinars&page_attr=Demo\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/550940\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-gb\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/550940\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"550940\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email\" placeholder=\"Email\">\n        <label for=\"fe192\">Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Centre Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register Now!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register Now!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; m_background_color=&#8221;bgc-white&#8221; full_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; r_advbg_height=&#8221;VH&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">F\u00f6lj med p\u00e5 en live-demo av Genesys Cloud\u2122\ufe0f plattformen f\u00f6r att se hur den kan hj\u00e4lpa dig att n\u00e5 dina CX m\u00e5l.<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<strong>28\/1 kl 9.00-9.30<br \/>\nGenesys Work Automation<\/strong><\/p>\n<p>Genesys Work Automation\u00a0\u00e4r en l\u00f6sning som syftar till att effektivisera och automatisera arbetsfl\u00f6den inom kontaktcenter och kundservice. Genom att anv\u00e4nda AI och avancerad teknik kan f\u00f6retag definiera och automatisera uppgifter, vilket f\u00f6rb\u00e4ttrar produktiviteten och s\u00e4kerst\u00e4ller att kundinteraktioner hanteras smidigt och effektivt.<\/p>\n<p>Denna automatisering g\u00f6r det m\u00f6jligt f\u00f6r organisationer att leverera\u00a0<strong>personliga upplevelser i stor skala<\/strong><strong>,<\/strong> vilket \u00e4r avg\u00f6rande f\u00f6r att skapa en positiv kundupplevelse.<\/p>\n<p>Sammanfattningsvis \u00e4r Genesys Work Automation en kraftfull plattform f\u00f6r att optimera arbetsfl\u00f6den och f\u00f6rb\u00e4ttra kundinteraktioner genom automatisering och intelligent uppgiftsf\u00f6rdelning.\u00a0 En Genesys Solution Consultant kommer att presentera l\u00f6sningens funktioner och f\u00f6rdelar, f\u00f6ljt av ett kundfall och sedan en demo.<\/p>\n<p>Registrera dig f\u00f6r webbinariet och delta f\u00f6r att l\u00e4ra dig mer.<\/p>\n<p><strong><br \/>\n11\/2 kl 9.00-9.30<br \/>\nVoice &amp; Digital BOT<br \/>\n<\/strong><br \/>\nUppt\u00e4ck de\u00a0<strong>AI-drivna botarna<\/strong> fr\u00e5n Genesys, som erbjuder st\u00f6d f\u00f6r svenska, danska, norska och finska spr\u00e5k f\u00f6r b\u00e5de r\u00f6st- och digitala botar. Under webbinariet kommer en\u00a0Genesys Solution Consultant att presentera l\u00f6sningens funktioner och f\u00f6rdelar, f\u00f6ljt av ett kundexempel som visar praktiska till\u00e4mpningar same en demo av teknologin.<\/p>\n<p>Missa inte chansen att delta och l\u00e4ra dig mer om hur Genesys kan optimera din kundinteraktion \u2013 registrera dig f\u00f6r webbinariet idag!<\/p>\n<p>&nbsp;<\/p>\n<p><strong>11\/3 kl 9.00 &#8211; 9.30<br \/>\nTal- och textanalys<\/strong><\/p>\n<p>Uppt\u00e4ck Genesys tal- och textanalys.\u00a0<strong>V\u00e5ra anv\u00e4ndare har l\u00e4nge efterfr\u00e5gat detta!<\/strong> Nu f\u00e5r du m\u00f6jlighet att uppleva\u00a0Genesys tal- och textanalys\u00a0med ett specifikt till\u00e4gg, utan att beh\u00f6va v\u00e4lja den fullst\u00e4ndiga GC3-licensen. Uppt\u00e4ck nya automatiserade insikter om din kundservice och b\u00f6rja omfamna\u00a0WEM\u00a0(Workforce Engagement Management) med \u00e4mnesuppt\u00e4ckten \u2013 f\u00e5 insikt i vad som verkligen engagerar dina kunder i realtid! En Genesys Solution Consultant kommer att presentera l\u00f6sningens funktioner och f\u00f6rdelar, f\u00f6ljt av ett inspirerande kundexempel samt en demo.<\/p>\n<p>Registrera dig f\u00f6r webbinariet och delta f\u00f6r att l\u00e4ra dig mer om hur du kan optimera din kundinteraktion!<\/p>\n<p>&nbsp;<\/p>\n<p><strong>18\/3 kl 9.00-9.30<\/strong><br \/>\n<strong>Co Pilot &#8211; din AI assistent<br \/>\n<\/strong><br \/>\nGenesys Agent Copilot \u00e4r en AI-assistent som st\u00f6djer olika roller inom organisationen, inklusive agenter, gruppledare och administrat\u00f6rer, genom att erbjuda <strong>realtidsassistans, insikter och automatiseringsm\u00f6jligheter.<\/strong> Den f\u00f6rb\u00e4ttrar beslutsfattande, produktivitet och kundupplevelser genom intelligenta rekommendationer och \u00e5tg\u00e4rder.<\/p>\n<p>En Genesys Solution Consultant kommer att presentera l\u00f6sningens funktioner och f\u00f6rdelar, f\u00f6ljt av ett kundexempel samt en demo.<\/p>\n<p>Registrera dig f\u00f6r webbinariet och delta f\u00f6r att l\u00e4ra dig mer om hur Agent Copilot kan transformera din verksamhet!<\/p>\n<p>&nbsp;<\/p>\n<p><strong>25\/3 kl 9.00-9.30<br \/>\nEU AI Act<\/strong><\/p>\n<p>EU AI Act \u00e4r en omfattande regleringsram som syftar till att s\u00e4kerst\u00e4lla att utvecklingen och anv\u00e4ndningen av artificiella intelligenssystem (AI) inom den europeiska unionen (EU) \u00e4r <strong>s\u00e4ker, etisk och respekterar grundl\u00e4ggande r\u00e4ttigheter.<\/strong><\/p>\n<p>De viktigaste punkterna ang\u00e5ende p\u00e5verkan p\u00e5 AI-system, inklusive i Genesys Cloud-tj\u00e4nsten, \u00e4r:<\/p>\n<ul>\n<li>F\u00f6rbud mot AI-system med oacceptabel risk senast februari 2025 (t.ex. social scoring, realtids biometrisk identifiering p\u00e5 offentliga platser) kommer att f\u00f6rbjudas.<\/li>\n<li>Styrning och skyldigheter f\u00f6r allm\u00e4nna AI (GPAI) senast augusti 2025.<\/li>\n<li>Till\u00e4mpning av EU AI Act senast augusti 2026.<\/li>\n<\/ul>\n<p>EU AI Act kommer att inf\u00f6ras gradvis, med de str\u00e4ngaste kraven till\u00e4mpliga senast den 2 augusti 2027 f\u00f6r alla riskkategorier av AI-system.<\/p>\n<p>Detta kommer att kr\u00e4va efterlevnad av krav kring transparens, riskhantering och m\u00e4nsklig \u00f6vervakning.<\/p>\n<p>I detta webbinarie kommer du att uppt\u00e4cka hur Genesys noga \u00f6vervakar utvecklingen och implementeringen av EU AI Act f\u00f6r att s\u00e4kerst\u00e4lla att Genesys Cloud f\u00f6rblir kompatibel och forts\u00e4tter att m\u00f6ta de f\u00f6r\u00e4nderliga regelverkskraven, samt st\u00f6der v\u00e5ra kunders efterlevnadsinsatser n\u00e4r reglerna tr\u00e4der i kraft.<\/p>\n<p>Registrera dig f\u00f6r webbinariet och delta f\u00f6r att l\u00e4ra dig mer.<\/p>\n<p>&nbsp;<\/p>\n<p>Vi ser fram emot att tr\u00e4ffa dig online![\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1697471451380{padding-top: 25px !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1687231857436{padding-bottom: 0px !important;background-color: #ffffff !important;}&#8221; r_advbg_height=&#8221;VH&#8221;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><strong>Speakers<\/strong><\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;265607&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jamie Little<\/strong><br \/>\nDirector, Solutions Consulting UK&amp;I, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;439509&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Talida Ionescu<\/strong><br \/>\nEMEA Solution Consulting, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;450301&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Kyle Saric<\/strong><br \/>\nEMEA Solution Consulting, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;495520&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>James Vaughan<br \/>\n<\/strong>EMEA Solution Consulting, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1697470231519{padding-bottom: 10px !important;background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221; css=&#8221;.vc_custom_1687219852107{padding-top: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221; css=&#8221;.vc_custom_1687219860360{padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;461928&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Charlie Godfrey<\/strong><br \/>\nSr. Director, Experience Innovation, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;481233&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jane Hendricks<\/strong><br \/>\nDirector, Product Marketing, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;481234&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Annick Duffy<br \/>\n<\/strong>Global WEM Knowledge Hub Leader, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;481235&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<hr \/>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Pascal Leclerc<br \/>\n<\/strong>Global WEM Customer Experience Leader, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<ul>\n<li><strong>Swiftly Deploying AI Services with Genesys: Quick wins during your coffee break<\/strong>\u00a0\u2013 Confused about where to start with AI services? We understand that the world of AI can be overwhelming, but it doesn\u2019t have to be! Join us as we explore quick AI wins that can be deployed as quickly as your coffee takes to brew. In this session, you will learn how to leverage cutting-edge AI technologies to enhance your customer service operations, streamline knowledge management, and deliver exceptional customer experiences with agent assist capabilities such automatic knowledge surfacing and generative AI conversation summaries.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]25th January \u2013 Demo Webinar &#8211; Introducing CX Cloud from Genesys and Salesforce<\/p>\n<p>Join Genesys to see a demo of the groundbreaking strategic collaboration from Genesys and Salesforce &#8211; CX Cloud, a unified AI-powered solution that merges Genesys Cloud\u2122 with Salesforce Service Cloud. This new native integration enhances agent and supervisor workflows, combining enterprise contact centre capabilities and workforce engagement management (WEM) features from Genesys Cloud into the Salesforce Service Cloud environment and is the industry\u2019s first jointly released solution between the leaders in CRM and CCaaS.[\/vc_column_text][vc_column_text]<strong>21st March \u2013 Demo Webinar \u2013 Mastering Customer Experience: The Art of End-to-End Orchestration<\/strong><\/p>\n<p>Following on from the successful Demo Thursday webinar series over the last 12 months we would like to invite you to see an end-to-end demo of Genesys Cloud CX.<\/p>\n<p>This time we\u2019ll be covering many aspects of Genesys Cloud CX in the one session, giving you the opportunity to really get as much out of the session as you want. In this interactive session, see how Genesys Cloud CX can:<\/p>\n<ul>\n<li>Address the needs of every stakeholder.<\/li>\n<li>Automate better outcomes.<\/li>\n<li>Enable seamless omnichannel engagement.<\/li>\n<li>Empower employees with smart solutions.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<strong>25th April \u2013 Demo Webinar \u2013 Giving YOUR Agents superpowers, with Genesys AI Powered Agent Assistance<\/strong><\/p>\n<p>In today&#8217;s dynamic business landscape, harnessing the power of artificial intelligence is paramount for staying ahead and increasing efficiency and productivity.<\/p>\n<p>Join us as we delve into the challenges and opportunities of AI-powered agent assistance \u2013 all with the aim of best supporting your advisors in assisting end customers with their ever-increasing complex, and often emotive, enquiries and issues.<\/p>\n<p>In this session, see how Genesys Cloud can:<\/p>\n<ul>\n<li>Support YOUR employees in delivering overall better experiences for YOUR end customers, overall increasing customer satisfaction<\/li>\n<li>Leverage AI to deliver contextual support at the right moment in time<\/li>\n<li>Provide automation to deliver greater efficiency, and more rewarding experiences for YOUR employees, thus enhancing agent productivity, wellbeing and reduce training and employee churn.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]29 May 2024 &#8211; 11AM BST\/12PM CET<\/p>\n<p>Mastering WEM: Enhance Agent Performance and Supervisory Skills<\/p>\n<p>Discover the transformative power of Workforce Engagement Management (WEM) in our upcoming webinar! Join us as we explore WEM features including coaching, learning, and gamification, and how they synergise to elevate agent performance. We&#8217;ll provide insights into supervisor activities and overviews, highlighting their crucial role in optimising workforce performance. Plus, uncover diverse strategies for providing training and coaching tailored to suit diverse learning styles and preferences for your agents.<\/p>\n<p>&nbsp;<\/p>\n<p>18 July 2024 &#8211; 11AM BST\/12PM CET<\/p>\n<p>Automation and AI: Copilot &#8211; AI-Powered Virtual Agents<\/p>\n<p>Think big. Act bigger. In today\u2019s world, ideas are only as good as how they get implemented. With AI-Powered Experience Orchestration, you can go beyond traditional Contact Centre as a Service, creating new experiences for your customers and employees. This session will explore trends in the market and how new use cases can push the boundaries of traditional contact centre thinking. Exploring AI and Automation. This powerful AI tool is changing how agents work and how customers are served. Get to know Agent Copilot, an interactive session of user cases and learn from agents on what it\u2019s like to work with Copilot.<\/p>\n<p>&nbsp;<\/p>\n<p>UK Community Days: Lunch &amp; Learn at Kings Cross<\/p>\n<p>We would like to invite you join us in-person for in depth interactive sessions throughout the summer on our latest innvovations at our office in Kings Cross.<\/p>\n<p>Please register here.<\/p>\n<p>&nbsp;<\/p>\n<p>8 August 2024 \u2013 11AM BST\/12PM CET<\/p>\n<p>Social Sync AI: Radarr<\/p>\n<p>Dive into the future of customer engagement with our breakthrough session on Social Sync AI. Discover how AI and Social listening seamlessly integrates with social platforms to revolutionise customer interactions. Explore real-world examples and learn how leading brands are leveraging this technology to create personalised and impactful customer experiences. Join us to stay ahead of the curve in the era of AI-driven social customer engagement.<\/p>\n<p>22 August 2024 \u2013 11AM BST\/12PM CET<\/p>\n<p>WEM: Preparing Your Teams<\/p>\n<p>Discover the future of workforce engagement management and how it supports new trends in employee experience. Learn how to build an engaged and high-performing workforce by reshaping processes, behaviours and metrics that unlock the full value of your employees. Walk away with a better understanding of solutions and best practices of an employee-centric operating model that enables and prepares your teams to offer world-class customer experience.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-navy&#8221; m_background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_id=&#8221;form&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] L\u00e4r dig om Genesys l\u00f6sningar live. Se mer detaljerad information l\u00e4ngre ned! 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