{"id":550124,"date":"2024-12-02T09:42:16","date_gmt":"2024-12-02T17:42:16","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=550124"},"modified":"2025-01-07T12:22:33","modified_gmt":"2025-01-07T20:22:33","slug":"cx-trends-in-2025-and-beyond","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/cx-trends-in-2025-and-beyond","title":{"rendered":"CX trends in 2025 and beyond"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>CX trends in 2025 and beyond<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Transformative insights for your business<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<span class=\"TextRun SCXW22033385 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW22033385 BCX0\">CX experts explore key trends shaping customer and employee experiences\u2014and their impact on your business in 2025 and beyond.<\/span><\/span>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">This webinar is a must-watch for contact centre leaders, customer service managers, business executives and anyone passionate about driving impactful customer experiences. If you&#8217;re ready to lead the way in 2025 with cutting-edge insights, this event is for you.<\/span><br \/>\n<span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">About the webinar<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As customer experience (CX) professionals rapidly adapt their strategies to include AI and digital transformation, staying ahead has never been more important. Join us for an exclusive look into 2025&#8217;s top CX and EX trends. Our expert panel will unpack game-changing developments in AI-driven personalisation, ethical AI practices, workforce evolution and more\u2014equipping you to take your customer and employee experience strategies to the next level.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Watch now to learn more about:<\/span><\/b><span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Leveraging AI for hyperpersonalised and ethical customer experiences<\/span><span data-ccp-props=\"{&quot;335559739&quot;:160}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Enhancing customer journeys with strategic, real-time cross-channel engagement<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Driving measurable business outcomes with CX strategies and next-gen workforce engagement management<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AgOhQAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/550124?thankyou=550124&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/550124\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input 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el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option 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value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations\/Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    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form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch Now!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch Now!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1733151066545{padding-top: 0px !important;}&#8221;][vc_row el_class=&#8221;mx-0&#8243;][vc_column background_color=&#8221;bgc-lgray&#8221; el_class=&#8221;p-md-3 px-1&#8243;][vc_row_inner el_class=&#8221;mx-0&#8243;][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 style=\"text-align: center;\">Meet the speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;549632&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><b>Megan Burns<br \/>\n<\/b>Founder and Principal<br \/>\nExperience Enterprises<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;549633&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Robin Gareiss<br \/>\n<\/strong>CEO &amp; Principal Analyst<br \/>\nMetrigy<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;549634&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Sami Beydoun<br \/>\n<\/strong>Team Leader, Student Services Hub<br \/>\nWestern Sydney University<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;549670&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>William Dummett<\/strong><br \/>\nChief Privacy Officer<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;550117&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; img_size=&#8221;full&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong>Prajwal Ramachandra<br \/>\n<\/strong><span data-contrast=\"auto\">Managing Director, Global Contact Center Practice Lead<\/span><span data-ccp-props=\"{}\"><br \/>\n<\/span><span data-contrast=\"auto\">Accenture<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] CX trends in 2025 and beyond [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Transformative insights for your business [\/vc_column_text][vc_column_text css=&#8221;&#8221;]CX experts explore key trends shaping customer and employee experiences\u2014and their impact on your business in 2025 and beyond.[\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]This webinar is a must-watch for contact centre leaders, customer service managers, business executives and anyone passionate about driving [&hellip;]<\/p>\n","protected":false},"author":890,"featured_media":551816,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-550124","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"utm_pass":false,"asset_expiration":"","meta_title":"CX trends in 2025 and beyond | Genesys","meta_description":"This CX trends event empowers you with forward-looking insights and strategies to stay ahead of competitors.","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"top","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":true,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"01\/08\/2025 12:00 am","w_edate":"01\/08\/2025 12:00 am","w_scope":"single","w_single_timezone":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p dir=\"auto\">Thanks for watching!<\/p>\n","next_steps_type":"default","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":437363,"post_author":"932","post_date":"2022-06-23 04:38:20","post_date_gmt":"2022-06-23 11:38:20","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\"][vc_row gap=\"10\" equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1730165246832{border-top-width: 20px !important;border-right-width: 20px !important;}\"]\r\n<h1>It's demo time!<\/h1>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_header=\"Watch\" cta_button=\"Watch now\" form_p_target=\"custom\" cid_id=\"7011T000001YmBvQAK\" url=\"https:\/\/www.genesys.com\/resources\/introduction-to-genesys-cloud-cx\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text]The Genesys Cloud\u2122 platform is a seamless, all-in-one contact centre solution that allows you to power deeply connected experiences, but don't just take our word for it. Discover all that you can do with Genesys Cloud in this 20-minute interactive demo.\r\n\r\nWatch to see how you can:\r\n<ul>\r\n \t<li>Orchestrate self- and agent-assisted omnichannel engagements<\/li>\r\n \t<li>Automate successful outcomes with turnkey AI<\/li>\r\n \t<li>Put employees first with native workforce engagement management<\/li>\r\n \t<li>Boost productivity and efficiency with AI-powered management tools<\/li>\r\n \t<li>Gain visibility into customer and employee journeys with analytics<\/li>\r\n \t<li>Easily integrate with existing systems and data<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][vc_single_image image=\"475805\" alignment=\"center\" css=\"\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Get to know Genesys Cloud","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"get-to-know-genesys-cloud-cx","to_ping":"","pinged":"","post_modified":"2025-01-15 09:36:09","post_modified_gmt":"2025-01-15 17:36:09","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/get-to-know-genesys-cloud-cx","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":489541,"post_author":"853","post_date":"2023-08-29 08:19:09","post_date_gmt":"2023-08-29 15:19:09","post_content":"[vc_section][vc_row][vc_column][vc_single_image image=\"487344\" alignment=\"center\"][\/vc_column][\/vc_row][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1 text-orange\">Live webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1 class=\"font-roboto\">Unleashing the power and possibility of AI<\/h1>\r\n<strong class=\"text-blue\">How predictive, conversational and generative AI improve CX outcomes\u00a0<\/strong>[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text]Some contact centres are using artificial intelligence (AI) to automate service, improve efficiency and personalise customer interactions. But many organisations are still undecided about how to leverage the power of AI.\r\n\r\nThe recent buzz about generative AI has sparked renewed interest in AI, but it hasn\u2019t delivered a clear answer to the age-old question: Where do we start?\r\n\r\nJoin leading AI experts as they explore the practical applications of AI across multiple dimensions in modern contact centres. Discover how the evolution of AI has opened new opportunities for innovation and learn how to harness its power to achieve remarkable results.\r\n\r\nTake home new knowledge for harnessing the power and potential of AI to create new service models, drive down costs and improve customer experience outcomes.\r\n<p class=\"text-orange\"><strong>Key webinar highlights:<\/strong><\/p>\r\n\r\n<ul>\r\n \t<li>Explore exactly <strong>how AI is evolving <\/strong>to revolutionise customer service and operational efficiency<\/li>\r\n \t<li>Delve into the <strong>ways AI can enhance customer experiences<\/strong> and boost satisfaction<\/li>\r\n \t<li>Discover how to <strong>integrate generative AI into your customer experience strategy<\/strong> and deliver measurable value<\/li>\r\n<\/ul>\r\n<span class=\"TextRun SCXW150968553 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150968553 BCX0\">Reserve your spot now!<\/span><\/span>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Register\" cta_button=\"Register now\" form_reach=\"noreach\"][vc_row_inner r_gutter_size=\"gutter-small\"][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443645\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">North America<\/p>\r\n<p class=\"text-mid-gray text-16 font-roboto\" style=\"text-align: center;\">10\/4\/2023\r\n2 PM ET \/\r\n11 AM PT<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443663\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Europe, Middle East &amp; Africa<\/p>\r\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023\r\n2 PM BST \/\r\n3 PM CEST<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"443664\" alignment=\"center\"][component_button][vc_column_text]\r\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Asia-Pacific<\/p>\r\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023\r\n1 PM AEST \/\r\n11 AM SGT<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=\".vc_custom_1692310919500{padding-top: 30px !important;}\"]<em class=\"text-16\">*Please note that space is limited, so early registration is recommended.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\r\n<h3 style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding font-roboto\">Meet the speakers<\/strong><\/h3>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486098\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong>\r\nProduct Marketing Director, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486099\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><b class=\"text-orange\">David Myron\u00a0<\/b>\r\nPrincipal Analyst, Customer Engagement\r\nOmdia<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]\r\n\r\n<hr \/>\r\n\r\n<b><span class=\"text-blue\" data-contrast=\"auto\">Who should attend:<\/span><\/b><span class=\"text-blue\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">This webinar is ideal for contact centre leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]","post_title":"Unleashing the power and possibility of AI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"unleashing-the-power-and-possibility-of-ai","to_ping":"","pinged":"","post_modified":"2024-06-20 02:51:49","post_modified_gmt":"2024-06-20 09:51:49","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/webinars\/unleashing-the-power-and-possibility-of-ai","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":417928,"post_author":"890","post_date":"2025-11-24 12:57:28","post_date_gmt":"2025-11-24 20:57:28","post_content":"","post_title":"Contact Centre Buyer's Guide","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"contact-center-buyers-guide","to_ping":"","pinged":"","post_modified":"2026-02-17 07:54:51","post_modified_gmt":"2026-02-17 15:54:51","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/contact-center-buyers-guide","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/olsG3Rb6mK0?si=hDhy4z3pX2Bg1nWI&vq=hd1080\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; 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