{"id":489541,"date":"2023-08-29T08:19:09","date_gmt":"2023-08-29T15:19:09","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/unleashing-the-power-and-possibility-of-ai"},"modified":"2024-06-20T02:51:49","modified_gmt":"2024-06-20T09:51:49","slug":"unleashing-the-power-and-possibility-of-ai","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/unleashing-the-power-and-possibility-of-ai","title":{"rendered":"Unleashing the power and possibility of AI"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_single_image image=&#8221;487344&#8243; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1 text-orange\">Live webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1 class=\"font-roboto\">Unleashing the power and possibility of AI<\/h1>\n<p><strong class=\"text-blue\">How predictive, conversational and generative AI improve CX outcomes\u00a0<\/strong>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]Some contact centres are using artificial intelligence (AI) to automate service, improve efficiency and personalise customer interactions. But many organisations are still undecided about how to leverage the power of AI.<\/p>\n<p>The recent buzz about generative AI has sparked renewed interest in AI, but it hasn\u2019t delivered a clear answer to the age-old question: Where do we start?<\/p>\n<p>Join leading AI experts as they explore the practical applications of AI across multiple dimensions in modern contact centres. Discover how the evolution of AI has opened new opportunities for innovation and learn how to harness its power to achieve remarkable results.<\/p>\n<p>Take home new knowledge for harnessing the power and potential of AI to create new service models, drive down costs and improve customer experience outcomes.<\/p>\n<p class=\"text-orange\"><strong>Key webinar highlights:<\/strong><\/p>\n<ul>\n<li>Explore exactly <strong>how AI is evolving <\/strong>to revolutionise customer service and operational efficiency<\/li>\n<li>Delve into the <strong>ways AI can enhance customer experiences<\/strong> and boost satisfaction<\/li>\n<li>Discover how to <strong>integrate generative AI into your customer experience strategy<\/strong> and deliver measurable value<\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW150968553 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW150968553 BCX0\">Reserve your spot now!<\/span><\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" 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class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy 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name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register now\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register now\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner r_gutter_size=&#8221;gutter-small&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;443645&#8243; alignment=&#8221;center&#8221;]<div class=\"btn-container  \"><\/div>[vc_column_text]<\/p>\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">North America<\/p>\n<p class=\"text-mid-gray text-16 font-roboto\" style=\"text-align: center;\">10\/4\/2023<br \/>\n2 PM ET \/<br \/>\n11 AM PT<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;443663&#8243; alignment=&#8221;center&#8221;]<div class=\"btn-container  \"><\/div>[vc_column_text]<\/p>\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Europe, Middle East &amp; Africa<\/p>\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023<br \/>\n2 PM BST \/<br \/>\n3 PM CEST<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;443664&#8243; alignment=&#8221;center&#8221;]<div class=\"btn-container  \"><\/div>[vc_column_text]<\/p>\n<p class=\"font-roboto text-16\" style=\"text-align: center; color: #23395d;\">Asia-Pacific<\/p>\n<p class=\"font-roboto text-16 text-mid-gray\" style=\"text-align: center;\">10\/5\/2023<br \/>\n1 PM AEST \/<br \/>\n11 AM SGT<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;.vc_custom_1692310919500{padding-top: 30px !important;}&#8221;]<em class=\"text-16\">*Please note that space is limited, so early registration is recommended.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding font-roboto\">Meet the speakers<\/strong><\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;486098&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong><br \/>\nProduct Marketing Director, AI<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;2\/4&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;486099&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><b class=\"text-orange\">David Myron\u00a0<\/b><br \/>\nPrincipal Analyst, Customer Engagement<br \/>\nOmdia<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]<\/p>\n<hr \/>\n<p><b><span class=\"text-blue\" data-contrast=\"auto\">Who should attend:<\/span><\/b><span class=\"text-blue\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This webinar is ideal for contact centre leaders, customer service managers, business executives and anyone interested in leveraging AI to enhance their customer experience capabilities.<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_single_image image=&#8221;487344&#8243; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Live webinar [\/vc_column_text][vc_column_text] Unleashing the power and possibility of AI How predictive, conversational and generative AI improve CX outcomes\u00a0[\/vc_column_text][vc_column_text]Some contact centres are using artificial intelligence (AI) to automate service, improve efficiency and personalise customer interactions. But many organisations are still undecided about how to leverage the power of AI. The recent [&hellip;]<\/p>\n","protected":false},"author":853,"featured_media":491567,"template":"","tax_priority":[],"tax_contenttheme":[14916,14850,14912,14913],"tax_bundle":[15273],"tax_contenttheme2":[],"tax_capability_sitewide":[16209],"tax_products_programs":[16489],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-489541","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-analyst","tax_contenttheme-grow-your-business-en-gb","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme-improve-employee-experience-en-gb","tax_contenttheme-level-up-your-technology-en-gb","tax_bundle-genesys-ai-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_products_programs-genesys-ai-en-gb"],"acf":{"utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","resource_next_steps":[{"ID":389796,"post_author":"1","post_date":"2021-07-19 13:29:52","post_date_gmt":"2021-07-19 20:29:52","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%7D%5D\" vib=\"enable\" css=\".vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row content_placement=\"middle\" vib=\"enable\" vib_top=\"6.333rem\"][vc_column][breadcrumbs hierarchy_pull=\"lobby\"][\/vc_column][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h1>Artificial intelligence for customer service automation<\/h1>\r\n&nbsp;\r\n<p class=\"text-22\">Gain the immediate benefits of AI in your contact centre<\/p>\r\n[\/vc_column_text][component_button primary_cta=\"url:%23demo|title:Get%20a%20demo|\"][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0\"][videolightbox gb_align=\"align-center\" gb_format=\"image_play\" gb_link=\"https:\/\/www.youtube.com\/embed\/lFKLPAbnHh4\" gb_img=\"618470\" gb_video_duration=\"1:45\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"7\/12\" offset=\"vc_col-md-offset-0 vc_col-sm-offset-0\"][vc_column_text css=\"\"]\r\n<h2>Transform your contact centre with Genesys Cloud AI<\/h2>\r\nGenesys Cloud\u2122 AI brings together multiple artificial intelligence (AI) disciplines in a single platform to power exceptional customer and employee experiences. Conversational AI services with generative AI enable automation with a human touch. Predictive AI equips your team with deeper customer insights for personalisation and accurate forecasts to improve workforce planning. And the simplicity of implementing and maintaining a turnkey solution reduces cost and complexity.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"hide-shit\"][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Realise AI value faster<\/h3>\r\nEmbedded and ready out of the box, Genesys Cloud AI delivers value from Day One. Minimise expensive point solutions and empower your whole team with simple user interfaces.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Build customer loyalty<\/h3>\r\nBecome your customers\u2019 top choice. Anticipate their needs and provide personalised service that differentiates your brand across every interaction.[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Elevate employees with AI<\/h3>\r\nAutomate tedious tasks with call summarisation, forecasting and scheduling. Help employees provide the right answer with intent-based knowledge surfacing.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h2>Personalise and automate CX with AI Experience<\/h2>\r\nArtificial intelligence in the call centre can automate workflows and conversations, enable smart personalisation and improve efficiency. Genesys Cloud AI Experience combines bots, knowledge, predictive engagement, predictive routing and agent copilot into a single offering. These capabilities are designed to work together and, when used as a complete AI solution, amplify the value realised.[\/vc_column_text][\/vc_column][vc_column width=\"7\/12\" offset=\"vc_col-sm-offset-1\"][vc_row_inner r_gutter_size=\"gutter-small\" ri_scrollable=\"yes\" equal_height=\"yes\"][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Fagent-copilot|\"]\r\n<h3 class=\"h5\">Agent copilot<\/h3>\r\nAgents receive real-time support during conversations with contextual information drawn from knowledge. Post-interaction, generative AI automatically summarises the conversation for clear, consistent documentation.\r\n\r\n[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Fchatbots|\"]\r\n<h3 class=\"h5\">Virtual agent<\/h3>\r\nMake self-service better with AI-powered bots that understand the context and act like human agents to deliver a superior experience, no matter when.\r\n\r\n[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Fai-studio|\"]\r\n<h3 class=\"h5\">Genesys Cloud AI Studio<\/h3>\r\nBuild and innovate AI-powered experiences from a secure, centralised hub. Safely accelerate and streamline AI innovation in Genesys Cloud AI Studio and AI Guides \u2014 and do it all at scale.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Fautomated-routing|\"]\r\n<h3 class=\"h5\">Predictive routing<\/h3>\r\nSay goodbye to labor-intensive and static routing rules. Instead, automatically match customers with the agent best suited to meet their needs while optimising a targeted KPI.[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Fpredictive-web-engagement|\"]\r\n<h3 class=\"h5\">Predictive engagement<\/h3>\r\nAnalyse web visitors\u2019 behavior to understand intent and predict outcomes. Use that insight to automate proactive engagement with targeted information and offers. And empower agents with a full view of the customer journey.\r\n\r\n[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Fknowledge-management|\"]\r\n<h3 class=\"h5\">Knowledge<\/h3>\r\nAutomatically deliver the right information to customers and agents at the point of impact. Measure knowledge effectiveness across channels and touchpoints for continuous optimisation.\r\n\r\n[\/component_card][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/3\"][vc_column_text css=\"\" el_class=\"mb-2\"]\r\n<h2>Boost performance and motivate employees<\/h2>\r\nArtificial intelligence amplifies the impact of workforce engagement management by automating processes and equipping managers with actionable insights and analytics. Accurate forecasts and flexible scheduling ensure you\u2019ve got the right people in place to meet demand. And AI leverages your interaction data to ensure quality and compliance.[\/vc_column_text][component_button cta_style=\"btn-chev\" button_color=\"btn-secondary\" primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities|title:Explore%20this%20category|\"][\/vc_column][vc_column width=\"7\/12\" offset=\"vc_col-sm-offset-1\"][vc_row_inner r_gutter_size=\"gutter-small\" ri_scrollable=\"yes\" equal_height=\"yes\"][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Fspeech-and-text-analytics|\"]\r\n<h3 class=\"h5 text-graphite\">Conversational intelligence<\/h3>\r\nAutomatically analyse all customer-agent conversations. Gain new insights with sentiment analysis, topic trends and agent empathy measures. Highlight improvement areas and better understand customers and employees.\r\n\r\n[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Fworkforce-scheduling-forecasting|\"]\r\n<h3 class=\"h5 text-graphite\">Forecasting and planning<\/h3>\r\nStreamline resource management with a single comprehensive tool. Create data-driven resource plans and implement them with AI-powered automation to empower agents and managers to achieve outstanding results.\r\n\r\n[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Fquality-assurance-and-monitoring|\"]\r\n<h3 class=\"h5\">Quality assurance<\/h3>\r\nUse your interaction data to improve performance and quality metrics. With AI-generated insights, you can spot patterns of excellence and opportunities for improvement, then identify and understand root causes.\r\n\r\n[\/component_card][\/vc_column_inner][vc_column_inner width=\"1\/2\"][component_card background_color=\"bgc-lgray\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcapabilities%2Femployee-performance-management-tools|\"]\r\n<h3 class=\"h5 text-graphite\">Performance management<\/h3>\r\nImprove performance and reduce employee turnover with personalised training. Use AI to pinpoint each agent\u2019s specific knowledge and skill gaps. Gamification motivates agents with real-time metrics and personalised goals.\r\n\r\n[\/component_card][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][chunker chunk_template=\"580440\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"7\/12\"][vc_column_text css=\"\"]\r\n<h2>Orchestrate seamless, personalised experiences<\/h2>\r\nArtificial intelligence for the contact centre can transform your entire customer experience (CX) strategy. Maximise efficiency while delivering experiences that grow customer relationships. Make agents\u2019 jobs easier, boost revenue and grow customer loyalty.[\/vc_column_text][\/vc_column][vc_column][vc_row_inner content_placement=\"middle\" el_class=\"form-card bgc-lgray\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"568362\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][vc_column_inner width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<h3 class=\"h5\">Get beyond basic personalisation<\/h3>\r\nA modern CX platform with embedded AI capabilities empowers you to deliver truly personalised experiences at scale, across global regions. AI-powered predictive engagement identifies customers\u2019 behavior patterns to predict segments and outcomes. Those predictions can drive automated offers and more personalised conversations.\r\n\r\nConversational AI lends a human touch to self-service by listening, understanding and engaging through natural language. AI enables deeper personalisation with unique customer insights. And because AI understands and predicts intent, it can help customers reach better resolutions faster. AI can recognise when an interaction needs human support and then pass conversational history and insight to the agent.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=\"middle\" el_class=\"form-card bgc-lgray\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"568364\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][vc_column_inner width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<h3 class=\"h5\">Create a customer-focused workforce<\/h3>\r\nThe success of your CX strategy depends on your workforce. An AI-enabled workforce engagement management (WEM) solution can support, motivate and empower your team to deliver on your brand promise.\r\n\r\nSmart process automation and real-time support for live agents streamline the experience so your team can focus on your customers. The predictive power of AI equips managers with smarter workload forecasts to achieve work-life balance without jeopardising service levels. And with speech and text analytics, you can pinpoint each agent\u2019s development needs for more personalised coaching. Gamified performance management and deeper customer insights provide the tools to keep your team focused and engaged.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=\"middle\" el_class=\"form-card bgc-lgray\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"568363\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][vc_column_inner width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<h3 class=\"h5\">Automate smarter in real time<\/h3>\r\nAutomation reduces the burden of simple, repetitive tasks. Smart automation does much more. It leverages your customer, employee and interaction data to drive real-time action and simplify workflows. That improves the user experience and optimises efficiency.\r\n\r\nGenesys Cloud AI makes it easy to achieve those transformative results. Embedded AI models, automated data preparation, human-in-the loop optimisation and automated machine learning pipelines enable you to apply AI without a team of data scientists. Intuitive interfaces built for business empower your team with full control over AI configuration. And embedded analytics enable them to clearly understand and optimise outcomes.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=\"middle\" el_class=\"form-card bgc-lgray\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"568365\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][vc_column_inner width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<h3 class=\"h5\">Protect your business with AI ethics<\/h3>\r\nAI can generate exceptional value, but only if it\u2019s built on an ethical foundation you can trust. Genesys follows strict AI ethics guidelines that safeguard your business by applying AI with a purpose, adhering to data standards and addressing bias.\r\n\r\nAI capabilities are native to the platform, so they adhere to rigorous standards for security, privacy, transparency and fairness. Privacy design principles protect customer and employee data and your intellectual property. Explainability and transparency offer insight into how the algorithms are applied. That equips your team to understand the impact on your operation and maintain control over the outcomes.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h2>Automate self-service conversations<\/h2>\r\nEasily enable 24\/7 self-service with Genesys Cloud AI. Create personalised digital or voice-based automatic conversations that never leave a customer at a dead end.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"5\/12\" el_class=\"col-sm-6\"][videolightbox gb_align=\"align-center\" gb_format=\"image_play\" gb_butt_text=\"\" gb_link=\"https:\/\/www.youtube.com\/embed\/VmKKmKg6B4I?rel=0\" gb_img=\"568388\"][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_row_inner][vc_column_inner el_class=\"col-sm-10\"][vc_column_text css=\"\"]\r\n<h3>Make it easy to realise AI value<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_scrollable=\"yes\"][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Purpose-built for CX<\/h3>\r\nThe platform delivers integrated native AI capabilities and results for a wide range of customer and employee experience use cases. Power inbound, outbound, self-service, digital, voice and employee experiences without patchworked point solutions.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Turnkey and easy to use<\/h3>\r\nGenesys Cloud AI is ready to use out of the box. It eliminates typical barriers to AI adoption. Easily configure and optimise AI capabilities for your needs. Realise value immediately without the need for in-house AI specialists or a time-consuming science project.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h5\">Trusted, proven and secure<\/h3>\r\nThe Genesys approach to AI is thoughtful, ethical and designed to maximise value. All AI elements are built into a secure foundation. Thorough testing ensures they meet rigorous standards for security, transparency and data governance.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row equal_height=\"yes\"][vc_column width=\"2\/3\"][vc_column_text css=\"\"]\r\n<h2>See what our customers have to say<\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column elemental_order=\"order-5\" offset=\"vc_col-md-4\"][component_button cta_style=\"btn-chev\" content_alignment=\"text-right\" tablet_alignment=\"text-center\" button_color=\"btn-secondary\" primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fcustomer-stories|title:Read%20all%20stories|\"][\/vc_column][vc_column][customer_carousel pull_type=\"advanced\" adv_customer_stories=\"%5B%7B%22customer_story%22%3A%22428433%22%2C%22customer_story_quote%22%3A%22Genesys%20Cloud%20offered%20the%20best%20interface%2C%20the%20most%20transparent%20pricing%20and%20the%20greatest%20options%20for%20integration.%20The%20last%20point%20was%20key%20as%20we%20wanted%20to%20escape%20the%20hassle%20of%20managing%20bolt-on%20solutions.%22%2C%22customer_story_speaker%22%3A%22Marty%20Hand%2C%20Vice%20President%20of%20Technology%2C%20National%20Domestic%20Violence%20Hotline%22%2C%22customer_story_new_tab%22%3A%22no%22%7D%2C%7B%22customer_story%22%3A%22488210%22%2C%22customer_story_quote%22%3A%22Now%20we%E2%80%99ve%20got%20the%20foundational%20capabilities%20in%20place.%20We%E2%80%99re%20already%20seeing%20the%20benefits%20in%20terms%20of%20technology%20infrastructure%20and%20savings%2C%20and%20improved%20agent%20and%20customer%20experience.%20And%20we%20can%20do%20some%20really%20cool%20things%20around%20predictive%20routing%2C%20natural%20language%2C%20speech%20analytics%20and%20introducing%20other%20channels.%22%2C%22customer_story_speaker%22%3A%22Robin%20Vallango%2C%20Vice%20President%2C%20Customer%20Care%20Technology%2C%20Alight%20Solutions%22%2C%22customer_story_new_tab%22%3A%22no%22%7D%2C%7B%22customer_story%22%3A%22399048%22%2C%22customer_story_quote%22%3A%22Our%20%5BAI-powered%5D%20voicebots%20have%20been%20a%20huge%20win%2C%20correctly%20matching%20from%20a%20list%20of%2030%20different%20intents%20in%20over%2080%25%20of%20cases.%20Now%2C%20our%20agents%20spend%20less%20time%20on%20the%20phone%20and%20resolve%20more%20queries%20first%20time.%20We%E2%80%99ve%20already%20saved%20nearly%20%245%2C000%20and%20expect%20that%20figure%20to%20reach%20%2420%2C000%20by%20year%20end.%22%2C%22customer_story_speaker%22%3A%22Nicole%20Thomas%2C%20VP%2C%20Customer%20Care%20Center%2C%20Coca-Cola%20Bottlers%E2%80%99%20Sales%20and%20Services%22%2C%22customer_story_new_tab%22%3A%22no%22%7D%5D\"][\/vc_column][vc_column][customer_carousel design_type=\"logos\" customer_stories=\"520675,404891,501419,526124,497588\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h2>Explore how Genesys Cloud AI powers better outcomes<\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column elemental_order=\"order-5\" offset=\"vc_col-md-6\"][component_button cta_style=\"btn-chev\" content_alignment=\"text-right\" tablet_alignment=\"text-center\" button_color=\"btn-secondary\" primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fresources|title:View%20all%20resources|\"][\/vc_column][vc_column][related_posts hide_title=\"yes\"][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\"enable\" background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}\" el_class=\"px-0 py-2 px-md-5 py-md-5\" el_id=\"demo\"][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" el_class=\"form-card\"][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Explore how AI can help you<\/h2>\r\nGetting value from AI tools shouldn\u2019t take an army of data scientists and developers. It should be easy, fast and reliable. With a turnkey solution purpose-built to elevate customer and employee experiences, you can realise value from the start. Request a demo to see how Genesys can help you provide greater customer self-service and optimised CX.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][mktoform form_action=\"inline\" cta_button=\"Get a demo\" form_type=\"hot\" ar_status=\"Hot Lead\" cta_header=\"\" cid_id=\"7010d000001KeaxAAC\" target=\".thank-you\" form_additional_classes=\"no-bg-form\"][vc_column_text css=\"\" el_class=\"thank-you\"]\r\n<p class=\"h4\">Thank you for your interest.<\/p>\r\nWe\u2019ll contact you directly to set up a date and time that works with your schedule.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Frequently asked questions about AI and automation<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"5\/6\" offset=\"vc_col-sm-offset-1\"][faqmodule][faqitem item_question=\"What are the benefits of automating customer services?\"]Automating customer support can offer several benefits. It can increase efficiency by handling routine queries, freeing up agents to handle more complex issues. It can provide 24\/7 support, improve response times and reduce operational costs. Moreover, it can help gather customer data for insights and offer personalised experiences.[\/faqitem][faqitem item_question=\"Are you ready to try automated customer service?\"]Genesys can provide information and answer any questions you might have about automated customer service. Chances are, you may already be leveraging AI to automate conversations, summarise customer calls, apply speech and text analytics, and more.[\/faqitem][faqitem item_question=\"What types of artificial intelligence does Genesys Cloud AI support?\"]Genesys Cloud AI uses conversational AI, generative AI and predictive AI. Together, these embedded capabilities enable meaningful personalised conversations (digital and voice) between people and brands. They also automate customer service and enable better employee outcomes.\r\n\r\nThrough multiple forms of predictive modeling, Genesys Cloud AI calculates predictive outcomes and automates key decisions. Genesys Cloud AI uses natural language processing and NLU, generative AI, entity recognition and other extractive techniques to find new meaning in conversational data.[\/faqitem][faqitem item_question=\"What is AI in customer service?\"]Artificial intelligence (AI) is a powerful business tool for building and curating better, more personalised customer experiences, and customer service is a big part of that. AI technology allows virtual agents to communicate clearly to help get to the heart of customer issues and, if possible, provide a solution. Taking on these relatively simple customer inquiries takes them off the plate of live agents, boosting agent productivity and cutting wait times for customers.\r\n\r\nAnd when a person does need to step in, AI helps to make the handoff process smoother and easier for your customer service team and the customer in need alike. Artificial intelligence can match the customer\u2019s issue with the agent best suited to handle it fast, whether that means an expert in the subject or whoever\u2019s available first \u2014 or somewhere in between.\r\n\r\nThere\u2019s a host of other ways AI can improve your customer service offerings as well. It can directly support agents by surfacing information and by providing prompts and post-call wrapups to take things off agents\u2019 plates. Additionally, AI can provide sentiment analysis of your customers, and it can help with planning for contact centre supervisors.\r\n\r\nAI is key to providing the highest possible level of customer satisfaction in today\u2019s business landscape.[\/faqitem][faqitem item_question=\"How can a business build an AI call centre?\"]When your business is preparing to embark on your transition to an AI call centre, there are a few steps you should definitely take.\r\n\r\n<strong>Decide what problem you\u2019re solving<\/strong><br class=\"d-block\" \/>Don\u2019t just implement AI because it\u2019s a buzzword. What issues are you experiencing in customer service? What are the gaps you need to fill? Where are customers suffering?\r\n\r\nAuditing your status quo will put you in a much better position to understand what needs to change and how.\r\n\r\n<strong>Identify the platforms most likely to solve that problem<\/strong><br class=\"d-block\" \/>Answering those questions will allow you to more easily identify the best AI platform for your unique needs. Research is key \u2014 don\u2019t just pick based on price, because in many cases you get what you pay for. Try out your options, take demos and talk to experts.\r\n\r\n<strong>Create a training and onboarding plan<\/strong><br class=\"d-block\" \/>Implementing AI is a big change for any business \u2014 don\u2019t expect it to be a magic bullet. Your agents need to know how it\u2019s going to support them and how to use it. Your leaders need to know how they can provide support to make the change go smoothly.\r\n\r\n<strong>Evaluate and adjust<\/strong><br class=\"d-block\" \/>Don\u2019t assume that even if everything goes well, implementation will be a set-it-and-forget-it matter. Set KPIs, and assess success of your implementation based on those figures. If you find that the problems you started out with aren\u2019t getting solved, adjust your tactics accordingly.[\/faqitem][faqitem item_question=\"How can generative AI be leveraged in call centres?\"]There are a number of ways in which generative AI can be used to improve your business\u2019s customer service. AI can use large language models (LLMs) to automate customer conversations with precision to help solve more routine issues. Generative AI can also understand customer inputs more easily, extracting meaning from text through sentiment. Additionally, auto-summarization means that live agents don\u2019t have to spend as much time on menial tasks, instead being able to focus on their work.[\/faqitem][faqitem item_question=\"What is the best AI for call centre agents?\"]When looking for a call centre AI solution, there are a number of things to look out for. Every business is different, of course, but there are general pros and cons to be aware of. Artificial intelligence is complex, and can be hard to manage if you aren\u2019t an expert. That makes support critical.\r\n\r\nThere are a couple ways that can bear out when you buy an AI contact centre solution. One is whether or not your solution is going to remain cutting edge over time. Some AI solutions will require new software and hardware as time goes on, and implementation can be a challenge. Others (like Genesys Cloud) are constantly and automatically updated with new features without requiring maintenance of any kind on the customer side.\r\n\r\nYou also need to consider whether your vendor is a true partner or just selling a product. An AI call centre solution may be described as turnkey, but in order to get the most out of your investment onboarding and your knowledge base are key. It\u2019s worth seeing whether your potential solution comes with a quality customer success program.[\/faqitem][\/faqmodule][\/vc_column][\/vc_row][\/vc_section]","post_title":"Artificial intelligence and automation","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"ai-and-automation","to_ping":"","pinged":"","post_modified":"2026-03-11 21:34:15","post_modified_gmt":"2026-03-12 04:34:15","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/capabilities\/artificial-intelligence-and-automation","menu_order":0,"post_type":"capabilities","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":411953,"post_author":"853","post_date":"2021-12-10 09:35:58","post_date_gmt":"2021-12-10 17:35:58","post_content":"","post_title":"Economist Impact white paper: AI Comes of Age","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"economist-impact-white-paper-ai-comes-of-age","to_ping":"","pinged":"","post_modified":"2023-09-11 04:56:13","post_modified_gmt":"2023-09-11 11:56:13","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/economist-impact-white-paper-ai-comes-of-age","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":433476,"post_author":"904","post_date":"2022-05-26 13:38:22","post_date_gmt":"2022-05-26 20:38:22","post_content":"[vc_section background_color=\"bgc-lgray\" full_width=\"stretch_row\" content_placement=\"middle\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"form\"][vc_row content_placement=\"middle\"][vc_column width=\"6\/12\"][vc_column_text css=\"\"]\r\n<p class=\"text-16\">Self-guided product tour<\/p>\r\n\r\n<h1>Experience <span class=\"color-orange\">Genesys\u00a0Cloud<\/span>\r\nfor yourself<\/h1>\r\nExplore how easy it is for users to service customers, make contact center adjustments, and monitor performance with an intuitive interface and functionality designed with the user in mind \u2014 all from a single platform.[\/vc_column_text][\/vc_column][vc_column width=\"6\/12\"][mktoform form_p_target=\"custom\" cta_button=\"Start the tour\" form_reach=\"noreach\" form_type=\"advanced\" fl_title=\"disabled\" fl_website=\"disabled\" fl_industry1=\"disabled\" fl_levelofinterest1=\"disabled\" fl_numberofagentsform1=\"disabled\" 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css=\"\"]\r\n<h2 class=\"h3\" style=\"text-align: center;\">This tour is built to be hands-on!<\/h2>\r\n<p style=\"text-align: center;\">You\u2019ll experience the contact center software firsthand through the eyes of agents, supervisors and administrators.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\" style=\"text-align: left;\">Agents<\/h3>\r\n<p class=\"text-regular text-18 text-16\" style=\"text-align: left;\">See how Genesys Cloud makes it easy for agents to handle interactions and manage their performance and career progression with all the information they need in a tool they'll love using.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\" style=\"text-align: left;\">Supervisors<\/h3>\r\n<p class=\"text-regular text-18 text-16\" style=\"text-align: left;\">Discover how real-time dashboards and up-to-the-second analytics provide the insights you need to lead your team and run your business.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\" style=\"text-align: left;\">Administrators<\/h3>\r\n<p class=\"text-regular text-18 text-16\" style=\"text-align: left;\">Learn how easy DIY admin tools put you in control. Onboard new hires, create knowledge bases, build interaction flows and more.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][component_cta_block content_alignment=\"text-right\" button_color=\"btn-secondary\" background_color=\"bgc-orange\" media=\"464602\" cta=\"url:%23form|title:Begin%20your%20tour\"]\r\n<h2 class=\"h3\">Ready to see how It works?<\/h2>\r\nDiscover all Genesys Cloud has to offer with just a few clicks.[\/component_cta_block][\/vc_column][\/vc_row][\/vc_section]","post_title":"Genesys Cloud Guided Tour","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"genesys-cloud-guided-tour","to_ping":"","pinged":"","post_modified":"2025-05-28 14:04:43","post_modified_gmt":"2025-05-28 21:04:43","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=campaigns&#038;p=433476","menu_order":0,"post_type":"campaigns","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":488855,"post_author":"853","post_date":"2023-08-23 07:34:09","post_date_gmt":"2023-08-23 14:34:09","post_content":"","post_title":"Generative AI 101","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"generative-ai-101","to_ping":"","pinged":"","post_modified":"2023-08-23 07:37:20","post_modified_gmt":"2023-08-23 14:37:20","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/generative-ai-101","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_tycontent":"<p>Thanks for registering. You\u2019re all set.<\/p>\n<p>Check your email inbox for details on how to attend the event. If your email doesn\u2019t show up right away (this could take up to 20 minutes), make sure you check your junk or spam folder. Please add <strong>@email.genesys.com<\/strong> and <strong>do_not_reply@on24event.com<\/strong> to your safe sender list to ensure successful email delivery of all communications about this event.<\/p>\n<p>For questions or issues, please contact <a href=\"mailto:onlineevents@genesys.com\">onlineevents@genesys.com<\/a>.<\/p>\n","no_index":false,"no_follow":false,"next_steps_type":"default","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":false,"meta_title":"","meta_description":"","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"10\/04\/2023 11:00 am","w_edate":"10\/05\/2023 11:00 pm","w_scope":"global","w_region":[{"value":"na","label":"North America"},{"value":"emea","label":"Europe, Middle East & Africa"},{"value":"apac","label":"Asia-Pacific"}],"w_reg_na_time":{"custom_label":"","w_reg_time_date_na":"","w_reg_timezone_na":"11AM PT\/2PM ET","w_cid_na":"7014X000001z0qHQAQ"},"w_reg_emea_time":{"custom_label":"","w_reg_time_date_emea":"10\/05\/2023","w_reg_timezone_emea":"2PM GMT\/3PM CET","w_cid_emea":"7014X000001z0qMQAQ"},"w_reg_apac_time":{"custom_label":"","w_reg_time_date_apac":"10\/05\/2023","w_reg_timezone_apac":"11AM SGT\/2PM AEDT","w_cid_apac":"7014X000001z0qRQAQ"},"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"ns_title":"","ns_subtitle":"","media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/_vIHhzQgteU?si=vzETj_gg7siI7ekQ\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/489541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/853"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/489541\/revisions"}],"predecessor-version":[{"id":489547,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/489541\/revisions\/489547"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/491567"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=489541"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=489541"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=489541"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=489541"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=489541"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=489541"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=489541"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=489541"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=489541"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=489541"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=489541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}