{"id":479023,"date":"2023-05-31T11:06:57","date_gmt":"2023-05-31T18:06:57","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=479023"},"modified":"2023-06-28T06:09:54","modified_gmt":"2023-06-28T13:09:54","slug":"master-the-evolving-art-of-data-driven-cx","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/master-the-evolving-art-of-data-driven-cx","title":{"rendered":"Master the evolving art of data-driven CX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Webinar \u2013 Genesys and AWS<\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8221;479348&#8243;][vc_column_text]<\/p>\n<h1>Master the evolving art of data-driven CX<\/h1>\n<p>[\/vc_column_text][vc_column_text]Maximise your business data for deeper insights, effective automation and personalised customer experiences that set your brand apart. Learn how with Genesys and AWS!![\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Today\u2019s steady stream of data is gold for your customer experience operations. Yet mining and shaping it into effective tools to drive accelerated growth for your business remains a constant challenge. It is estimated that the volume of data consumed is projected to reach more than 180 zettabytes by 2025.<\/p>\n<p>Join Genesys and AWS as they examine how to change to a data-driven approach to understanding your customers. You\u2019ll hear how data can improve customer journeys and employee productivity, learn strategies for deploying this technology and explore the value organisations are gaining from it \u2014 and what they hope to achieve.<\/p>\n<p>By attending this webinar you will discover how organisation are embracing data-driven experience, \u00a0including how they:<\/p>\n<ul>\n<li><strong>Build Data-Driven Experiences and personalised Customer Journeys<\/strong><\/li>\n<li><strong>The Best Practices and Considerations to navigate your data strategy and sovereignty <\/strong><\/li>\n<li><strong>See Data-Driven Experiences Customer Experiences in action<\/strong><\/li>\n<\/ul>\n<p>Read more about <a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/create-data-driven-experiences\" target=\"_blank\" rel=\"noopener\">Creating Data Driven Experiences<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container 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      <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email\" placeholder=\"Email\">\n        <label for=\"fe192\">Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available 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requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Watch Now!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Watch Now!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;479053&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Rohit Kumar Singh<br \/>\nSolutions Architect<br \/>\nAWS Enterprise FSI<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;436374&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Nick Wingrove<br \/>\nVP Solution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; el_class=&#8221;speaker_list&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;428529&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Igor Bozic<br \/>\nEnterprise Security Solution Architect EMEA<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;265607&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Jamie Little<br \/>\nDirector Solution Consulting<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Webinar \u2013 Genesys and AWS [\/vc_column_text][vc_single_image image=&#8221;479348&#8243;][vc_column_text] [\/vc_column_text][vc_column_text]Maximise your business data for deeper insights, effective automation and personalised customer experiences that set your brand apart. Learn how with Genesys and AWS!![\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Today\u2019s steady stream of data is gold for your customer experience operations. Yet mining and shaping it into effective tools to drive accelerated [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-479023","webinars","type-webinars","status-publish","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","is_on_demand":false,"w_sdate":"06\/22\/2023 12:00 am","w_edate":"06\/22\/2023 12:00 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p>Thank you for watching\u00a0<strong>Master the evolving art of data-driven CX<\/strong>. We\u2019ve curated resources below that are great materials to dive into after viewing this session.<\/p>\n","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":[{"ID":412105,"post_author":"717","post_date":"2021-12-13 03:23:09","post_date_gmt":"2021-12-13 11:23:09","post_content":"","post_title":"Business user's practical guide to data-driven CX","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"business-users-practical-guide-to-data-driven-cx","to_ping":"","pinged":"","post_modified":"2025-05-08 07:12:19","post_modified_gmt":"2025-05-08 14:12:19","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/business-users-practical-guide-to-data-driven-cx","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":412106,"post_author":"717","post_date":"2021-12-13 03:24:23","post_date_gmt":"2021-12-13 11:24:23","post_content":"","post_title":"Practical IT guide to creating data-driven experiences","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"practical-it-guide-to-creating-data-driven-experiences","to_ping":"","pinged":"","post_modified":"2025-05-08 07:17:54","post_modified_gmt":"2025-05-08 14:17:54","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/practical-it-guide-to-creating-data-driven-experiences","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":411711,"post_author":"1","post_date":"2021-12-09 08:42:30","post_date_gmt":"2021-12-09 16:42:30","post_content":"[vc_section g_section_text=\"white\" background_color=\"bgc-orange\" m_background_color=\"bgc-orange\" flair=\"%5B%7B%22flair_image%22%3A%22409043%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1637171288535{padding-top: 5.444rem !important;padding-bottom: 5.444rem !important;}\"][vc_row equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text]\r\n<h1>Put your data\r\nto work<\/h1>\r\nActionable insights employees need.\r\nOrchestrated experiences customers crave.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][videolightbox gb_format=\"image\" gb_align=\"align-center\" gb_link=\"https:\/\/www.youtube.com\/embed\/wTsn8tWUOuM?rel=0\" gb_img=\"409038\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-white\" flair=\"%5B%7B%22flair_image%22%3A%22380421%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1637171278082{padding-top: 5.444rem !important;padding-bottom: 5.444rem !important;}\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_single_image image=\"409034\"][\/vc_column][vc_column width=\"1\/2\"][vc_column_text]\r\n<h3 class=\"h4\">Explore the power and possibility of AI<\/h3>\r\nArtificial intelligence (AI) for customer experience (CX) has come a long way \u2014 and it\u2019s evolving quickly. Discover what\u2019s possible today and how to prepare for the future. In this ebook, we offer key strategies for using AI to enrich human connections and deliver empathy at scale.[\/vc_column_text][component_button primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fresources%2Fenriching-human-connections-with-ai|title:Get%20the%20ebook|target:_blank\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/6\" offset=\"vc_col-sm-offset-1\"][vc_column_text]\r\n<h2 class=\"h4\" style=\"text-align: center;\">Master the art of data-driven experiences<\/h2>\r\n<p style=\"text-align: center;\">Data is gold for your business \u2014 if you can harness it. You\u2019ll see the best results when stakeholders across your organization contribute to a long-term strategy. Define what you want to achieve, what you can do now and what to prioritize to close that gap.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][vc_single_image image=\"409037\"][\/vc_column][vc_column width=\"1\/3\"][icon_list icon_genesys=\"fak fa-gen-business\" icon_color=\"text-orange\" cta_style=\"text\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fresources%2Fbusiness-users-practical-guide-to-data-driven-cx|title:Get%20the%20guide|target:_blank\"]\r\n<h3 class=\"h5\">Business user\u2019s guide to\r\ndata-driven CX<\/h3>\r\nMaximise your business data and customer knowledge for deeper insights, effective automation and personalised experiences that set your brand apart.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list icon_genesys=\"fak fa-gen-process\" icon_color=\"text-orange\" cta_style=\"text\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fresources%2Fpractical-it-guide-to-creating-data-driven-experiences|title:Get%20the%20guide\"]\r\n<h3 class=\"h5\">Technical user\u2019s guide to\r\ndata-driven CX<\/h3>\r\nActivate your organisation\u2019s data to automate more informed insights and actions. Explore the process of applying data to drive business decisions in a scalable way.[\/icon_list][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\"white\" m_background_color=\"bgc-navy\" flair=\"%5B%7B%22flair_image%22%3A%22383817%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1637272943374{padding-top: 5.444rem !important;padding-bottom: 5.444rem !important;}\"][vc_row equal_height=\"yes\" content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_single_image image=\"409329\" el_class=\"rounded-lg\"][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_column_text]\r\n<h2 class=\"h4\">Embracing AI in the customer journey<\/h2>\r\nTo better understand how leaders are creating AI-powered customer journeys, Genesys engaged Economist Impact to survey 750 senior customer service, marketing and sales executives worldwide. The findings reveal their strategies and ability to enhance the customer journey using\r\nAI \u2014 and the value AI leaders are achieving.[\/vc_column_text][component_button button_color=\"btn-secondary\" primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fresources%2Feconomist-impact-white-paper-ai-comes-of-age|title:Get%20the%20report\" secondary_cta=\"url:%2Fwebinars%2Fai-and-the-economist-using-ai-and-data-to-drive-customer-engagement|title:Watch%20the%20webinar\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-3\"][vc_column_text]\r\n<h2 class=\"h3\" style=\"text-align: center;\">Your business, your needs<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][icon_list icon_genesys=\"fak fa-gen-small-business\" icon_color=\"text-orange\" cta_style=\"text\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Farticle%2Fuse-data-to-blend-online-and-in-store-shopping-journeys|title:Read%20the%20article\"]\r\n<h3 class=\"h5\">Retail<\/h3>\r\nConsumers expect concierge-level service. Discover how to envision and enable better journeys at scale with AI.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list icon_genesys=\"fak fa-gen-healthcare\" icon_color=\"text-orange\" cta_style=\"text\"]\r\n<h3 class=\"h5\">Healthcare<\/h3>\r\nTo improve the patient journey, measure what matters. Then deliver data-driven personalized experiences.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list icon_genesys=\"fak fa-gen-building-dome\" icon_color=\"text-orange\" cta_style=\"text\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Farticle%2Fuse-data-to-drive-empathetic-service-in-government|title:Read%20the%20article\"]\r\n<h3 class=\"h5\">Government<\/h3>\r\nDon\u2019t make agents search systems to find the right data. Help them do what they do best: deliver empathetic experiences.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list icon_genesys=\"fak fa-gen-building-bank\" icon_color=\"text-orange\" cta_style=\"text\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Farticle%2Fmining-the-micro-and-macro-level-data-in-banking|title:Read%20the%20article\"]\r\n<h3 class=\"h5\">Banking<\/h3>\r\nBuild lifetime value and profitability by merging all data for views into the customer journey at micro and macro levels.[\/icon_list][\/vc_column][vc_column width=\"1\/3\"][icon_list icon_genesys=\"fak fa-gen-insurance\" icon_color=\"text-orange\" cta_style=\"text\" cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Farticle%2Fpartners-in-prevention-the-insurer-policyholder-relationship-is-evolving|title:Read%20the%20article\"]\r\n<h3 class=\"h5\">Insurance<\/h3>\r\nPrevention-focused, usage-based insurance is reshaping the industry. Make sure you\u2019re prepared.[\/icon_list][\/vc_column][vc_column width=\"1\/3\" offset=\"vc_hidden-xs\" css=\".vc_custom_1637171711047{margin-top: 60px !important;}\"][vc_single_image image=\"409040\"][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=\"white\" m_background_color=\"bgc-light-blue\" flair=\"%5B%7B%22flair_image%22%3A%22409055%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1637171975804{padding-top: 5.444em !important;padding-bottom: 5.444em !important;}\"][vc_row][vc_column width=\"2\/3\" offset=\"vc_col-sm-offset-2\"][vc_column_text]\r\n<h2 class=\"h3\" style=\"text-align: center;\">Discover more Super Human Service insights<\/h2>\r\n<p style=\"text-align: center;\">Explore how to connect data and experiences \u2014 across systems, tools and teams. Get practical guidance on ways to deliver amazing CX with your team and our technology.<\/p>\r\n[\/vc_column_text][component_button content_alignment=\"text-center\" button_color=\"btn-secondary\" primary_cta=\"url:https%3A%2F%2Fwww.genesys.com%2Fen-gb%2Fresources%2Fyour-people-our-technology-amazing-results|title:Keep%20learning|target:_blank\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Create data-driven experiences","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"create-data-driven-experiences","to_ping":"","pinged":"","post_modified":"2025-05-09 02:20:31","post_modified_gmt":"2025-05-09 09:20:31","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/create-data-driven-experiences","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":480864,"post_author":"49","post_date":"2023-06-20 08:17:39","post_date_gmt":"2023-06-20 15:17:39","post_content":"[vc_section g_section_text=\"white\" m_background_color=\"bgc-light-blue\" flair=\"%5B%7B%22flair_image%22%3A%22462801%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column width=\"7\/12\"][vc_column_text]\r\n<p class=\"resource-type text-16 font-weight-bold\">Frost &amp; Sullivan Report<\/p>\r\n\r\n<h1>Frost Radar\u2122: European Cloud Contact Centre Market, 2023<\/h1>\r\n[\/vc_column_text][vc_column_text]Genesys is a top provider of cloud-based contact centres worldwide with over three decades of experience in both on-premises and cloud contact centre solutions.\r\n\r\nOur depth and breadth of solutions; packaged use case offerings; expertise; and execution of digital and artificial intelligence (AI)-powered software capabilities are complemented by unparalleled local presence and support.\r\n\r\nThat\u2019s why Genesys has outperformed the competition for the second time in a row in the Frost Radar\u2122: European Cloud Contact Centre Market, 2023 report.[\/vc_column_text][\/vc_column][vc_column width=\"5\/12\" el_id=\"form\"][mktoform form_p_target=\"custom\" ar_status=\"Asset\" cid_id=\"7014X000002iWzdQAE\" url=\"https:\/\/library.genesys.com\/m\/6f00d06db422ccfd\/original\/EN_GB-Frost-Radar-European-Cloud-Contact-Center-Market-2023_Genesys.pdf\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=\"vc_hidden-sm vc_hidden-xs\"][vc_column_text]<strong>Being named a growth and innovation leader for the region demonstrates that Genesys has the technology and ecosystem to help businesses build trust and loyalty by enabling them to orchestrate differentiated experiences.<\/strong>\r\n\r\nDownload the 2023 report to see why Genesys is a leader, including:\r\n<ul>\r\n \t<li>Reinvigorating a regional focus that drives cloud business momentum, expansion across new market segments and established strategic partnerships<\/li>\r\n \t<li>Leading the cloud contact centre market with the robust Genesys Cloud\u2122 platform that delivers omnichannel, digital, AI, journey management and analytics, and workforce engagement management (WEM) services<\/li>\r\n \t<li>Providing one of the industry\u2019s broadest cloud customer experience (CX) and employee experience (EX) solutions with high\u2010quality native features, a simple user interface, customisation capabilities, and industry\u2010specific expertise<\/li>\r\n \t<li>Enhancing digital capabilities, including conversational AI, journey analytics and an intuitive agent experience through continuous product updates and new acquisitions<\/li>\r\n<\/ul>\r\n\u201cGenesys continues to demonstrate a high level of market leadership in both growth and innovation across Europe.\u201d\r\n<p class=\"text-12\">\u2014 Frost Radar\u2122: European Cloud Contact Centre Market, 2023 report<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column offset=\"vc_hidden-lg vc_hidden-md\"][vc_column_text]\r\n\r\nDownload the 2023 report to see why Genesys is a leader, including:\r\n<ul>\r\n \t<li>Reinvigorating a regional focus that drives cloud business momentum, expansion across new market segments and established strategic partnerships<\/li>\r\n \t<li>Leading the cloud contact centre market with the robust Genesys Cloud\u2122 platform that delivers omnichannel, digital, AI, journey management and analytics, and workforce engagement management (WEM) services<\/li>\r\n \t<li>Enhancing digital capabilities, including conversational AI, journey analytics and an intuitive agent experience through continuous product updates and new acquisitions<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column][component_button primary_cta=\"url:%23form|title:Get%20the%20report\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"Frost Radar\u2122: European Cloud Contact Centre Market, 2023","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"frost-radar-emea-cloud-contact-center-services-2023","to_ping":"","pinged":"","post_modified":"2023-06-26 15:24:15","post_modified_gmt":"2023-06-26 22:24:15","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=480864","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/UIMtUQpDrFY\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/479023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":9,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/479023\/revisions"}],"predecessor-version":[{"id":482113,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/webinars\/479023\/revisions\/482113"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=479023"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=479023"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=479023"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=479023"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=479023"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=479023"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=479023"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=479023"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=479023"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=479023"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=479023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}