{"id":467154,"date":"2023-03-07T04:09:20","date_gmt":"2023-03-07T12:09:20","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=467154"},"modified":"2023-04-06T03:11:14","modified_gmt":"2023-04-06T10:11:14","slug":"genesys-demo-days-see-genesys-in-action-ecsei","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/genesys-demo-days-see-genesys-in-action-ecsei","title":{"rendered":"GENESYS DEMO DAYS \u2013 See Genesys in Action &#8211; ECSEI"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">On-Demand Demo<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Genesys Demo Days<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1676479331388{padding-bottom: 30px !important;}&#8221;]<\/p>\n<h2><span class=\"NormalTextRun SCXW21223888 BCX0\">See Genesys in action<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h4>Introduction to the Pointillist Customer Journey Analytics and Orchestration Platform<\/h4>\n<p>Join us for a live demo on Pointillist to see how it can help you reach your goals!<\/p>\n<p><strong class=\"text-orange\">Customer Journey Management: How to shed light on your customer data.<\/strong><\/p>\n<p>What you will learn:<\/p>\n<ul>\n<li>How to uncover and combine untapped data to analyse your customer journeys and orchestrate customer experiences in real time<\/li>\n<li>How to remove typical obstacles to the success of the customer journey<\/li>\n<li>How to connect the individual customer data points to form a customer journey<\/li>\n<li>Real-life success stories<\/li>\n<\/ul>\n<p><strong><em>\u00a0<\/em><\/strong><\/p>\n<p>The disconnect between customer operations and customer experience in times of recession: How to secure growth and meet business needs?<\/p>\n<p><strong><em>\u00a0<\/em><\/strong><\/p>\n<h5><strong class=\"text-orange\">AGENDA<\/strong><\/h5>\n<p>10:30 \u2013 10:35 Introduction by Malgorzata Gawrysiak and Apostolos Kemos<\/p>\n<p>10:35 \u2013 11:05 Opening talk on Customer Journey Management by Carla Domingo<\/p>\n<p>11:05 \u2013 11:50 Presentation of Pointillist and showcase of 2-3 use cases in a live-demo &#8211; by Tarek Elachkar<\/p>\n<p>11:50 \u2013 12:15 Q &amp; A<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Aggregate customer data from any source<\/strong><\/p>\n<p>Global organizations depend on the Pointillist<sup>\u00ae<\/sup> Customer Journey Management Platform to transform data from billions of customer interactions per day into journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows you to create a single customer view across data from various sources, including CRM solutions, web clickstream, email, contact center, IVR, Voice of the Customer and customer feedback management.<\/p>\n<p><strong>Analyse any journey, any timeframe, any customer<\/strong><\/p>\n<p>Analytics teams can accelerate analyses and answer requests faster than using traditional methods. Analyse customer behavior, monitor journey-based metrics and quantify the ROI of your current customer experience (CX) initiatives to justify future investments.<\/p>\n<p><em>&#8220;CX Pros must measure whether customer journeys are successful to more effectively prioritize CX improvement efforts and gauge whether those efforts are working.&#8221; &#8211; Forrester<\/em>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text][\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1680774033377{padding-bottom: 30px !important;}&#8221;]<\/p>\n<h4><span class=\"TextRun SCXW193464147 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW193464147 BCX0\">On-Demand Demo<\/span><\/span><\/h4>\n<p><strong>Date:<\/strong> Thursday, 30 March, 10:30 CET<br \/>\n<strong>Theme:<\/strong> Customer Journey Management[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" 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Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label 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form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    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requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Centre<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        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