{"id":464346,"date":"2023-01-23T07:39:41","date_gmt":"2023-01-23T15:39:41","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=464346"},"modified":"2023-03-07T07:08:24","modified_gmt":"2023-03-07T15:08:24","slug":"employee-engagement-is-more-than-just-a-fad","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/employee-engagement-is-more-than-just-a-fad","title":{"rendered":"Employee Engagement is more than just a fad"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">Webinar with The Forum Learning Academy<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Employee Engagement is more than just a fad<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Tips to make your customer and employee experience strategy more effective.<\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Employee Engagement isn\u2019t just a phase, although the recent cost-of-living crisis may have taken the focus away from Covid, businesses that have embraced Workforce Engagement Management (WEM) continue to realise the positive impact on frontline colleagues, see a reduction in employee and customer churn and greater insight into customer journeys, making the operation efficient but not at the cost to the employee.<\/p>\n<p>In this session we will hear real life customer stories and industry insight from The Forum and Genesys.<\/p>\n<p>We will discuss and share;<\/p>\n<ul>\n<li>The importance on Employee Engagement and the positive benefits it brings \u2013 lower attrition, improved performance, lower shrinkage, more profitability, better CX.<\/li>\n<li>How WEM supports and drives Employee Engagement \u2013 native, fully integrated, single pane of glass sharing employee and customer insights reduces technology fatigue for frontline colleagues.<\/li>\n<li>Employee Engagement accelerated when Covid hit, new challenges include the current cost-of-living crisis. Organisations, more than ever, need to balance astute commercial decisions on agile technology that continue to offer leading CX and EX.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" 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[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Employee Engagement isn\u2019t just a phase, although the recent cost-of-living crisis may have taken the focus away from Covid, businesses that have embraced Workforce Engagement Management (WEM) continue to realise the positive impact on [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-464346","webinars","type-webinars","status-publish","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"02\/28\/2023 12:00 am","w_edate":"02\/28\/2023 1:00 am","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"w_tycontent":"<p>Thanks for your interest in <strong>Employee Engagement is more than just a fad<\/strong>. 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