{"id":450535,"date":"2022-09-26T06:11:50","date_gmt":"2022-09-26T13:11:50","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/genesys-ai-experience-bundle"},"modified":"2022-10-17T04:58:10","modified_gmt":"2022-10-17T11:58:10","slug":"genesys-ai-experience-bundle","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/genesys-ai-experience-bundle","title":{"rendered":"Genesys AI Experience Bundle"},"content":{"rendered":"

[vc_section][vc_row][vc_column width=”2\/3″][vc_row_inner r_gutter_size=”no-gutters” css=”.vc_custom_1662648202235{padding-bottom: 5px !important;}”][vc_column_inner width=”2\/3″ css=”.vc_custom_1662746886190{padding-bottom: 0px !important;}”][vc_column_text]<\/p>\n

On-Demand Webinar<\/p>\n

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Meet the New <\/span>Genesys<\/span> AI Experience<\/span><\/span><\/h1>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1663097699481{padding-top: 0px !important;padding-bottom: 0px !important;}”]Join us live to experience the power of new artificial intelligence (AI) capabilities that will elevate your customer experience and increase your ROI.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs” css=”.vc_custom_1662746732215{padding-top: 25px !important;padding-left: 0px !important;}”][vc_single_image image=”447329″ alignment=”center” si_max_width=”200px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner r_gutter_size=”no-gutters” css=”.vc_custom_1662653949735{padding-top: 5px !important;padding-bottom: 5px !important;}”][vc_column_inner css=”.vc_custom_1662747383695{padding-bottom: 0px !important;}”]<\/span>[\/vc_column_inner][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs” css=”.vc_custom_1662647794284{padding-top: 20px !important;}”][vc_column_text]Preview the event<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”2\/3″ css=”.vc_custom_1662661895257{padding-top: 10px !important;}”][vc_column_text]<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1662673309817{padding-top: 1px !important;padding-bottom: 1px !important;}”][vc_column_inner css=”.vc_custom_1662747398718{padding-top: 0px !important;padding-bottom: 0px !important;}”]<\/span>[vc_column_text el_class=”mt-2″]Get an in-depth demonstration that includes:<\/p>\n

\"\"Predictive Engagement<\/strong>: Now you can use AI to capture, qualify and proactively engage customers or prospects in the moment of truth. Predict outcomes, visualise campaigns and enrich customer profiles based on previous interactions.<\/p>\n

\"\"Predictive Routing<\/strong>: Match customers to agents in real time using AI to continuously analyse over 100 dimensions and predict outcomes based on KPIs. The (NEW)<\/em> Explainability feature allows you to understand the rationale behind AI-driven decisions.<\/p>\n

\"\"Knowledge <\/strong>(NEW)<\/em>: Discover how you can centralise, enrich, activate, scale and optimise your knowledge base. Check out our new Knowledge Workbench for knowledge creation, Knowledge Optimiser for knowledge improvement and Support Centre to help customers self-serve on your website.<\/p>\n

\"\"Dialog Engine Bot Flows and (NEW) Digital Bot Flows \u2013 <\/strong>Free your agents from the easy or repetitive common everyday tasks. Build, deploy, analyse and optimise conversational bots that answer questions and solve everyday issues directly within the Genesys Cloud TM platform with accelerators such as Intent Miner to automate the creation of intent models.
\n<\/strong><\/p>\n

Register to discover how these capabilities work together to help you realise a higher ROI through improved efficiencies, reduced contact costs, higher self-service rates and an elevated customer experience.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ elemental_order=”order-2″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p><\/div>

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