{"id":420851,"date":"2022-02-10T04:26:30","date_gmt":"2022-02-10T12:26:30","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=420851"},"modified":"2022-02-10T04:25:04","modified_gmt":"2022-02-10T12:25:04","slug":"why-customer-experience-personalisation-and-empathy-is-key-to-success-in-2022","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/why-customer-experience-personalisation-and-empathy-is-key-to-success-in-2022","title":{"rendered":"Why Customer Experience Personalisation and Empathy is Key to Success in 2022"},"content":{"rendered":"

[vc_section][vc_row][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Partner Webinar<\/p>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Why Customer Experience Personalisation and Empathy is Key to Success in 2022<\/h1>\n

[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Empathy in customer service has arguably never been more important. Customers want to feel heard, understood and appreciated.<\/p>\n

In this webinar, we will be joined by Genesys expert, Amanda Halpin, where we\u2019ll explore why empathetic CX is crucial when building customer trust and loyalty. We will also discuss the following points:<\/p>\n

\u2022 What does empathy in the contact centre actually mean?
\n\u2022 AI is key: The balance between using technology and human insights to drive effective personalisation and better CX.
\n\u2022 Live Demonstration of the Genesys Cloud platform: Using AI to drive empathetic experiences.
\n\u2022 Digital, human or hybrid? How can technology be deployed to allow agents to move away from transactional conversations to more meaningful interactions?<\/p>\n

We look forward to seeing you there![\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″]

Register here<\/a><\/div>[vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Meet the Speakers<\/h3>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”top” el_class=”speaker_list”][vc_column_inner width=”1\/2″][vc_single_image image=”420855″ img_size=”full”][vc_column_text]<\/p>\n

Jas Bansal<\/strong>
\nHead of Marketing
\nFoehn<\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”420856″ img_size=”full”][vc_column_text]<\/p>\n

William Lusted<\/strong>
\nBusiness Development Manager
\nFoehn<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”top” el_class=”speaker_list”][vc_column_inner][vc_single_image image=”364673″ img_size=”full”][vc_column_text]<\/p>\n

Amanda Halpin<\/strong>
\nEMEA Strategic Solutions Lead
\nGenesys<\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column width=”2\/3″][vc_column_text] Partner Webinar [\/vc_column_text][vc_column_text] [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]Empathy in customer service has arguably never been more important. Customers want to feel heard, understood and appreciated. In this webinar, we will be joined by Genesys expert, Amanda Halpin, where we\u2019ll explore why empathetic CX is crucial when building customer trust and loyalty. We will also discuss the following […]<\/p>\n","protected":false},"author":49,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[14850,14912],"tax_bundle":[15340,17453],"tax_contenttheme2":[16140],"tax_capability_sitewide":[16209,16260],"tax_products_programs":[17531],"tax_buying_job":[],"tax_buyer_persona":[16881,16900],"tax_sector":[],"tax_segment":[17096,17121,17123],"class_list":["post-420851","webinars","type-webinars","status-publish","hentry","webinar_type-partner","tax_priority-54","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme-improve-employee-experience-en-gb","tax_bundle-digital-fy21-en-gb","tax_bundle-digital-fy22-en-gb","tax_contenttheme2-improve-customer-experience-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_capability_sitewide-digital-en-gb","tax_products_programs-genesys-cloud-cx-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb","tax_segment-enterprise-en-gb","tax_segment-midsized-en-gb","tax_segment-smb-en-gb","tax_content_type-report-en-gb"],"acf":{"no_follow":false,"meta_twitter_description":"","meta_facebook_description":"","asset_expiration":"","w_tycontent":"