{"id":384998,"date":"2021-06-22T10:17:28","date_gmt":"2021-06-22T17:17:28","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=384998"},"modified":"2021-06-22T10:21:05","modified_gmt":"2021-06-22T17:21:05","slug":"how-to-navigate-the-complexity-of-digital-transformation","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/en-gb\/webinars\/how-to-navigate-the-complexity-of-digital-transformation","title":{"rendered":"How to Navigate the Complexity of Digital Transformation"},"content":{"rendered":"

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Genesys Partner Webinar with TTEC<\/p>\n

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How to Navigate the Complexity of Digital Transformation<\/h1>\n

July 6, 11:00 am BST\/12:00 pm CET<\/h4>\n<\/div>\n<\/div>\n
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[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/span>[vc_row_inner][vc_column_inner][vc_column_text]Today\u2019s contact centre is much more than just a place to answer calls. Traditional call centres are evolving into customer experience hubs that incorporate CRM systems, analytics, workforce management, omnichannel, journey orchestration, automation, social media and more.<\/p>\n

Digital channels like chat, messaging and video are commonplace. Instead of single interactions, companies are placing more emphasis on the total customer experience \u2014 across channels \u2014 throughout their relationship with a brand.<\/p>\n

Join TTEC and Genesys guest speaker Gilles Talbot to learn how to:<\/p>\n